First Data
Reviews and Complaints

I was not happy with the crappy services that Canadian Payment Services has been providing. Steven King kept lying to me. He lied to me about the rates and fees. I called First Data to complain. They said that I would have to talk to Canadian Payment Services. I called my representative, and she gave me a copy of the contract. She had been having a lot of problems with Canadian Payment Services and First Data, going behind merchant's back and their sales representative's back and fraudulently altering contracts. I asked her for a copy of the contract, and she immediately emailed it over. She told me to get a copy of the contract from Canadian Payment Services and First Data and compare them for fraud. I called First Data and asked for a copy of the contract, and they immediately faxed it over to me. First Data told me that they are investigating Canadian Payment Services for fraud. I asked why would First Data do business with a company like Canadian Payment Services? I called Canadian Payment Services, and they said that it was First Data altering the contracts. My sales representative told me that First Data only does what Canadian Payment Services tells them to do as Canadian Payment Services has the exclusive to sell First Data in Canada. I told her that is not true as my credit union sells First Data. The sales representative says that it does not surprise her that Canadian Payment Services lies, cheats and steals. When I compared my original contract with the contract that First Data has...it is clear that Canadian Payment Services fraudulently altered it. Donna Dunn at First Data said that they have been receiving a lot of complaints of Canadian Payment Services changing contracts, as Canadian Payment Services does not expect anyone to complain to the RCMP or their local authorities. My sales representative has been encouraging me to file Criminal Charges.

I received a box from First Data. When I opened it up, it was a debit/credit card machine. I called the number on the box, and the customer service representative, said that I had signed a contract with Canadian Payment Services. I indicated that there must have been a mistake, as I had applied with Canadian Payment Services, but cancelled six months prior, as the sales representative told me that my application was rejected because First Data could not provide me with the rates that Moneris was giving me.

I asked for a copy of the contract that First Data had and called the sales representative for a copy of the original contract. When I compared the two...contract that First Data had provided me was completely altered. Rates were whited out, and tripled. The date on the contract was still the same. I called First Data and indicated that this was fraud, as I did not agree or sign the contract that they had in their possession. The next day, Edward from Canadian Payment Services called me and said that the sales representative had not worked there for 6 months, and that he was managing my account. He was rude and pushy. I told him that First Data told me that Canadian Payment Services had submitted my application, and that the contract that First Data had on file was altered from the original that the sale representative had. I asked him for a copy of the contract...and he refused to produce it. I called First Data, and they told me that the application from Canadian Payment Services was submitted to them a couple of weeks ago. Very fishy.

I am worried that First Data will steal monies out of my account, as per complaints posted with the Complaints Board.

I signed up for 2 debit and credit card payment services from Canadian Payment Services in partner with First Data. They ended up illegally changing my contract like adding "30" in front of "0" set up fee!
So I made a website and facebook about it. Please support me by checking out my website!
www.cpsmerchantsfraud.com

You could read the full story there.

Signed First Data application with Canadian Payment Services. Was told that the rate would be 1.39% for Visa and Mastercard. Once machine arrived, and I called First Data, they said that they did not know who Canadian Payment Services was. I checked into Canadian Payment Services and found out that they were not Canadian. They were operating business out of New York. I found out from First Data that the rate was actually 2.75% and that it was a scam. I found out that Canadian Payment Services was taking money out of my account with out my permission. I stopped payment at the bank, and tried to cancel the services. When I went to cancel the services, I found out that Canadian Payment Services had put me on a lease agreement without my knowledge or consent. I asked for a copy of the lease, and First Data could not provide it. All they could provide is a letter that I never received.

Steven King, the Vice-President had blatantly refused to pay commissions on 8 deals that were completed. He took the 20 plus deals that were processing and circumvented me on my commissions. He emailed me and threatened and in fact did circumvent me with my merchants. I informed the merchants that he refused to pay me my commissions, and if they would consider cancelling their applications with First Data. I called and emailed Canadian Payment Services more than two dozen times over a period of 3 weeks with no response. I then emailed the other sales representatives, and found out that some of them been shorted on commissions. Canadian Payment says that they have been in business since 2003 http://www.careerbuilder.ca/Jobs/Company/C8C2N06NGLDZPZQZ33Z/Canadian-Payment-Services/?Comp_DID=C8C2N06NGLDZPZQZ33Z&cbRecursionCnt=1 But, the were only incorporated in Ontario in April 2011. They are not registered to do business in any other province in Canada. In fact they are located in New York, USA. It is hard to sue them as they are outside of Canada. I called First Data, to provide them with a copy of a taped sales meeting whereby Steven King is encouraging sales representatives to commit fraud on the merchants by telling them there is an administrative statement fee baked into the lease of the machines and that is why the machines are $49 per month and up, when in fact the starting point is $24 per month and there is no statement fee with First Data. First Data does not acknowledge Canadian Payment Services existence. I tried to attach proof in PDF with documents from Corporations Canada, and Revenue Canada but your website only takes other formats.

A notice was sent from their collections department to my p. O. Box, addressed to a business with a similar name as my business, and in the same service industry. It says I (The business with the similar name) owes $89.90 for a merchant service account. I never, ever, signed up for an account, never even crossed my mind to do such a thing. My business is in a small city, and I do not know of a business with the name they are calling it, so I believe they are fraudulently sending this out, thinking i'm not going to pay attention that I have no such account and that I am just going to pay for it! Well, they do not know my business's correct name, nor my name, because this is not my account, I never signed up for it!

Do not do business with these scammers. You will only be looking for trouble.

Dishonest business! Lied to us about monthly fees. Told us we wouldn't have any regular monthly fees other than transaction fees. After we looked at our statements we realized we were being billed $50 a month! That's $50 a month even if we didn't run any cards at all. And when we called to see if they would work with us on the fees they refused. This is a company that is dishonest and thrives off of screwing people over. Do yourself a favor and take your business some place else!

Submitting an application for a quote does not mean you accepted the deal! The rates were high and I REFUSED the quote, said thank you but NO THANK YOU and goodbye. First Data Global proceeding to approach my employee and had her sign a contract that I have never even seen. When I tried to return the equipment I was told by a First Data Global representative: DON'T WORRY ABOUT IT, IT'S NOT GOING TO MAKE A DIFFERENCE". After reading the complaints already posted on this site explaining how the return of the equipment made no difference I decided to hold on to it until something happened. Now that the business has been shut down for almost a year, and after numerous attempts to cancel these charges for a service that I am not receiving, I get a phone call from Jackie Morgan with Johnson, Morgan and White explaining that I will be receiving paperwork in the mail with reference to a case #125096 and in this regard. FIRST DATA GLOBAL LEASING IS THE KIND OF COMPANY THAT SCAMS, TRICKS, EXPLOITS AND ABUSES SMALL BUSINESS OWNERS WITH NO REGARD, RESPECT OR CONSIDERATION WHATSOEVER. THEY DON'T CARE OF IF THEY SINK AND DRAG YOU DOWN AS LONG AS THEY MAKE THEIR PENNIES. FIRST DATA GLOBAL LEASING IS A DISGRACE TO AMERICAN COMPANIES AND BUSINESSES. To the gentleman with the complaint labeled "Forgery/Lies/Extortion at http://www.complaintsboard.com/complaints/first-data-global-leasing-c422829.html - [protected] ... I spoke to you briefly and look forward to getting with you soon.

I found this first data company from sam's club, sam's is a big company, I allways trust big company, on dec. 2009, I was looking for a credith card machine for my buisiness, 1 day at sam's, the cashier told me that if I upgrade my membership to plus, I can gat a free machine and no charge for monthly fee, so I upgrade it and come to fine down I only gat a pin pad free, it ok I might be mis understood, now I need a machine, I call and speek to a rep, she told me that I can buy 1 or lease 1, and recoment me to lease 1, she say if I lease, if it broke they'll fixt it for free, so I lease 1, and I say I only needed for one year, she say ok i'll lease it to you for one year, she email me the lease agreement that was like 50 page long, i'm not good in english, I read slow, and all the team and date are blank, but I trusted sam's club, big company will do me right, so I say ok, and she told me that just go to the bothom of the page and click ok, so I click ok, than she send me the machine, I only used this machine for 3 weeks, my business is seasonal. 12 month later I call the company to tell them I need to return the machine, they say that your lease is 48 months, I say no, I sign the lease for 1 year, they put me on hold, 1 minute later another person come and told me to send back the machine, and they will send me a emty box with return address, week later the box come, I put the machin [it still looks spenking brand new] carefuly in to the box and mail it back, 3 months later I look on my bank account they still charge me very month $69.99. I call them up they say they have recieve the box and is in good condition, but your lease still have 36 month to go, I say I only sign 1 year lease, they say even thou I have no machine they still charge me for the rest of the 36 month, that's crazy! It is cheating, I stop payment on my bank account, the bank say only stop for 6 month, and not geranty for after 6 month, I might have to close this account and open a new one; the last 5 month they call me everyday and want to see me in cout, I don't mind to go to the cout.
Now I don't trust sam's club, they are togeter.
Don't do buisiness with these company, when you see (First data) stay away from them.
Thank you for reading my story.
My lease # [protected]
My merchant #[protected]

This company Sales Representative came to my store offering a government service to accept EBT payments. We were sure that this lady was a government representative and no a sales person from a leasing company. She was not clear at all on how the charges were goin to be and said that we are not going to have to pay anything until the first month of using the equipment is done. She didn't even installed the equipment, nor gave us any training. But told us to say that everything is working fine if someone from the verification company calls to verify us. This is what we did. Then on next day we had a $20 charge for no reason at all on out bank account, and another $78.78 charge for the first month of leasing. And we don't even have the service set up. Also the contracts that she told me to say was a 6 pages contract, I never have it on my hands, I only show me the places to sign and never show me the last page of this contract and also didn't let me a copy of this contract. Anyway, when I called to cancel this contract, they told me I need to send a letter and that there is a charge of $30 for no reason, and also $934.00 to be able to cancel the contract. I talked to a representative on the company to see if he can help me with this cancellation, but after all these bad reviews I am reading I doubt he will do anything for me. I just hope somebody can do something so these people cannot operate anymore. I don't understand how they can work like that. It has been very dificult for us get all licences and permissions to have our store working and people like that is just there doing all this and nobody does anything about it.

After paying the set up fees for this service, I used it to take an order. My customer's account was debited right away, my account was almost 2 weeks before receiving the money. Then when I called to complain and discontinue services, they informed me that I would have a premature termination fee of almost as much as the $41.15 times 12 months, they were debiting from my account each and every month. My contract, which incidentally I was roped into, was for 1 year and I could not get out of it. So not only did I sign up for poor quality service, but expensive service and on top of it all, I couldn't even use it and serve my customers in a timely fashion. I chalked it up to a lesson learned, and paid my monthly fees until my contract expired and promptly discontinued that abominable service. Then about 6 months later, I started receiving calls from a collection agency. The collection agency, Transworld Systems, has a recorded calling device, that leaves you a message. Upon calling the number back, they keep you on hold for last count was 4.5 minutes. Then you have to pull teeth to find out how much and for whom they are representing... Anyway, DO NOT SIGN UP FOR THEIR SERVICES! They are very poor business people, only wanting to steal money from unsuspecting people...

I am a twenty nine year old female and a first time business owner who was scammed by a first data global leasing specialist. I never considered myself to be nieve, but after reading everyone elses stories, I now know that I was merely just taken advantage of. I met my sales agent in a neutrel place to talk about what I wanted for my business. All I wanted was a basic credit card processing machine that I could process credit and debit cards with. It was explained to me that being a salon owner that I should have a computer with the register to keep my money in and the card machine all in one to help grow my business. That sounded great to me at the time, more expensive then what i was asking for, but I could handle it. After everything was processed and I signed the electronic device, the actual papers were mailed to me days later stating that I had signed a 48 month ( 4 year) contract!... I never knew this!...Tried to send the equipment back but even then I have to pay out my contract of $7, 000!...Currently up in the air on the issue and so dissapointed in myself:-(

BEWARE! I used this company for 3 years (shame on me) before I started analysing my statements are realized how many hidden charges I was paying for. Not to mention, their transaction fees for credit card processing is MUCH higher than any of the other merchant service providers I eventually looked into. I am ashamed at how much I paid over the years for their services. I did cancel the account, 2 months ago, yet, I find myself continuing to be charged for service fees. I've called to complain and they give me some b.s. about "back fees" from months ago. Basically, I'm paying $39.95/mos. for NOTHING. I haven't used their services for months, yet I am still being charged fees, even after the account was cancelled. I've called twice over past 2 months and both times it the same story with very snobbish customer service. I see many other complaints on the web about this company. If you are a business owner, you are doing yourself a disservice by using this company and their ridiculous fees. It all adds up over time... trust me.

Do not use this company!. We canceled this service because the "additional charges" kept getting higher and higher each month. When I called in, the rep could not tell me what the charges were for. He took my number and said someone would call me back. When I get to work the next morning, I have a voice mail from them from 11 pm! Do they really think my business is open at 11pm? Now, 6 months later, I get a charge on my bank account (Just says i-payment and no name), and my bank says it's from first data. They claim it's a pci charge for 2010. Wouldn't they close out all fees due when I closed the account 6 months ago?

First Data Merchant Services and First Data Global scammed us into signing a blank contract. We've read through other complaints and it's all the same. What we are trying to do is gather people who have been scammed as well to form a strong lawsuit against them. Please email me at [protected]@gmail.com for any questions and information that could help. We are located in Washington state and four of our restaurants in the Seattle area have been affected. We could use any help we can get since they will be stealing $75, 000 from us.
Thank you,
Las Margaritas, WA

Hemos leído que estas empresas trabajan juntos y se alimentan de pequeños empresarios de restaurantes mexicanos. Si usted está leyendo esto, hablen para formar un grupo fuerte para presentar una demanda exitosa contra ellos.
Gracias,
Las Margaritas, WA

First Data embedded a 3 year equipment lease for a credit card terminal and pin pad. The lease agreement terms is not abundantly clear in the contract, fyi. I was able to successfully terminate my First Data credit card processing contract but when I tried to cancel the terminal/pin pad portion, was advised I have 12 months remaining with no early termination provision in the contract. Here's the worst part of all: I pay $35.00 monthly for 3 years and after that time, I do not own the terminal or pinpad. My recommendation: go to premier merchant processing (www.processpremier.com). [protected]. You can obtain a 1 year contract, a free terminal, negotiate the best rates in the industry without being terrorized for extra fees and undeclared costs. The Premier contract is incredibly short and clear. I RECOMMEND PREMIER TO EVERY BUSINESS. They are one of the few companies that will attempt to match any rate you have that might be better.

Who are these people, First Data sales rep who called himself "Scott Ransom"misled me about the monthly charges and the so called "contracts"that I did'nt even know existed until they tried to extort money from me by threatening to ruin my credit report.Now I find out that they forged my signature on documents.These people are out of their minds, as soon as I obtain the forged documents I intend on prosecuting them to the fullest extent of the law.Anyone filing a class action suit feel free to contact me, I want in.[protected]

I never thought of posting this until I saw other complaints, but in brief, I slowly (over several years) built up an Internet business until I was doing $1M a month. First Data calls and says that they will "transition me out of the portfolio", which is a euphamism for closing my account. This would, of course, have shut us down. Keep in mind we had chargebacks well under 1%, toll free customer service, and generally happy customers.

Then First Data proposed a solution: if I let them hold back $300, 000.00 of my money (yes, 300K) they'd let me stay open. Five years later, I finally convinced them to put it in a CD that at least generated interest. And a couple years after that when I sold my business, and with a lot of legal fees, I finally got my money back. Now keep in mind they just held back $300, 000.00 from my deposits: not even a letter to confirm it. I was worried for a while they'd deny having even kept the money, but to be clear, I eventually did get it back. But it still felt like complete extortion at the time.

This company sold me credit card service for my business with the offer of a FREE key pad for processing debit cards. Then the salesman added a monthly charge and three year contract after I signed the contract. I received the machine in the mail but could not get anyone to set it up with the proper codes to work. After numerous phone calls, letters and faxes I finally reached a Relationship manager who gave me a postage return code and accepted the key machine, but never canceled the contract. Finally I reached him again and he acknowledged the receipt of the machine, but said I had not sent the proper form to cancel the contract. HE stayed on the phone and recorded it while I faxed the form and recorded the agreement to cancel, however the leasing company still harasses me for payment and for insurance on the machine I never asked for n never contracted for, and had returned. No one will accept responsibility. There is always someone else that needs to deal with it, but no one ever calls. They have never returned the money that they charged my account for the machine that they never made work. I have filed with BBB