First Entertainment Credit Union review: Culver city branch

I am a member since 1986

I Live in London I have a disability and am 64 my husband is 74.

We are now visiting the United States.

Today we visited the Culver City Branch and were advised to terminate our old nearly out of date visa/debit card and get a new one on the spot in the branch.

We received the new card and returned to Long Beach were we are staying. Later on we discovered the newly issued card did not work, when we discovered this in an embarrassing situation in a local restaurant.

We made several calls and were told to return to Culver City for another card as it had not been activated properly. When I explained I do not drive and had to take an Uber to get there I was told it was the only option apart from an even more complicated option. I do not see why I have to pay $140 to get back to Culver City as a disabled person in order to correct what is totally the banks mistake and responsibility am now here in the U.S,. and am entirely unable to access my own money thanks to the inefficiency of the Culver City branch.I need my card at my Long Beach address(not London) as a matter of urgency .Alternatively the bank should pay for my return by Uber or cab to Culver City this situation has left me without access to funds I should not have to pay for the mess this has created for me.