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CB Travel Agencies and Tour Operators Flight Centre Travel Group Pakenham flight centre & alamo car hire
Flight Centre Travel Group

Flight Centre Travel Group review: Pakenham flight centre & alamo car hire

S
Author of the review
8:36 pm EST
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Hello ,

My name is Sharmane, i am writing to you regarding a quick trip I just got back from.

I had organized through flight center Pakenham my flights & car hire.

When we arrived at our destination in cairns we had arranged to pick up a SUV on 23/11/23 to 26/11/23 Apon arrival no car was there for us.

With some investigating from the teller, instead of booking it for the year 2023  it apparently got booked for 2024.

So, with that there were only 2 small cars available a Toyota corolla & tiny MG & and being a much smaller i would be also getting money reimbursed but he couldn't help with that & said i would have to go through flight centre. 

I also booked travel insurance and apparently, I paid extra wheel/tyre cover & was already covered in the insurance they should have said instead of trying to get more money out of people.

Lastly, I did not get 1 email or text on the day coming back for us to check in etc. until we were on the plane 2.06pm

Yes, I do have all paperwork.

Thank Sharmane Deutsher

Claimed loss: Not sure of the difference between the cars.

Desired outcome: Another holiday. ha-hano seriouslyI would like to be reimbursed or even credited please.It just ruined it for me

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  3. Flight Centre Travel Group emails
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    Southpoint, 275 Grey Street, South Brisbane, Queensland, 4101, Australia
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  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
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Flight Centre Travel Group Category
Flight Centre Travel Group is ranked 21 among 61 companies in the Travel Agencies and Tour Operators category
#19 Best At Travel Best At Travel #20 Firebird Tours Firebird Tours #21 Flight Centre Travel Group Flight Centre Travel Group #22 FareBuzz FareBuzz #23 YMT Vacations / Your Man Tours YMT Vacations / Your Man Tours
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