Florida Governmental Utility Authority [FGUA]
Reviews and Complaints

FGUA took over my water billing as of October of last year. I received no notification and no bill. I didn't think anything of it because I was on auto pay with the other company. I finally received an overdue notice with a $450 water bill. My water bill has always been under $100. I called and asked for assistance. They sent out a meter guy and said it was my issue. Well. I received the following months bill that week. It was back down to $109. I had made no changes. Leaks do not fix themselves. If I had a leak that caused a super high bill I would have still had the leak and the super high bill. I have tried on numerous occasions to get help from FGU via phone, email, and mail. They refuse to acknowledge me. Other local business owners have come to me and asked about my bill because they received unexplained high bills. This month I paid my bill and something felt odd so I checked and this bill is exactly the same as last month. This company needs to be stopped. They are frauds.

 I called FGUA customer service 2x due to extremely high water bill. I have cameras that surround my home. On my camera that shows the side of my home where the meter is it shows the meter guy touching my water softener looking for the meter. Upon his search, he accidently turned my water softener on in september unbeknown to me. Instead of shutting it off or coming to let me know he walked away. Not only did he not notify me or the company, but for 2 months the meter guys failed to report the excessive, explosive leak. What if someone else accidsntly turned it on? Its the meter guys responsibility in informing me and or the water company of the leak which they did not! I am hit with this bill now, 3 months of extremely high water bill. We do not use the water softener, moved in 2 plus years ago and never once used it. My camera shows noone else by the water softener and meter which is directly behind the softener except the meter guy every month. I should not be responsible or held accountable for something someone else did. The camera I have is wireless and is connected to an app which deletes the videos after a certain time. Wasnt aware of it until I went to try to upload it to BBB. It is the water companies place and decision to doing right by their customers. However, they do not because they know they have us by the you know what. They also know that if we don't pay, they shut the water off. That is not right. If we had a choice to choose water companies, you bet they would do right by us.

194 Joel Blvd Lehigh Acres Florida - #2 Over $200 Water bill for 4 days of service - we explained no one was there, no leaks, no faucets left on. We need a leak test and have someone come out and look at meters. New meter request. There is no one holding FGUA accountable our word against theirs and we can't fight it we have to pay it or have no service. We did not use this water. Something is faulty and they don't care to check into it.

I was wrong in not paying my bill on time no excuse, but to charge a $125.00 reconnect fee when I paid the same day of disconnect and waited till the next morning to be reconnected instead of getting hit with another fee of $65.00 to reconnect that day. I have never missed paying or been disconnected before so why do they slam us with a fee of $125.00? Granted I should have paid on time and am willing to pay a reconnect fee for a reasonable amount but not more than my monthly bill is to begin with. The FGUA should reexamine their policy and make it more appropriate. I feel that they are price gouging as their is no other water company in this area for competition to keep them in check. Maybe a class action lawsuit will be necessary to bring this about? This is an excessive charge and should be reduced.
sometime people go thru a hard time in life im sure everyone can relate and if they are struggling to keep up with account and on top of that you add a charge like this as if its not hard enough. this is outrageous charges...

Overbilling. Horrible Costumer Service. Avoided helping costumer until demanded.
My usual bill is around 45$ per month. Over the sudden I get a high bill in the 80's. I assume they are adjusting underpaid usage, since they guesstimate the usage and that's for sure: since 2 month in the row it'll be 44.3 or next 3 month same bill 36.77... and then I get two 88.55$ exact same overbilling 2 month in the row. When I call to find out what is the issue, in a professional manner, I get a rude costumer service lady. Instead of helping, she tried to blame me (her name is CARLA)... There is no leak, the new bill is back down to $60 and that's after I power pressure washed the house and deck (and still less, then when I was not even home a lot for the high bill). Now they want to charge me fees because I refuse to overpay. 1 person same house, no change, doesn't warrant 250% spike in billing 2 times in the row.

To me it should be simple. Check the issue, provide good costumer service, I don't even mind overpaying a little. But they can't even get that right. Rude and unprofessional. Still waiting for a manager to call back. Planning on going there in person. Ridicules company and horrible costumer support ethics.

Gerald Rossow 5029 Blue Runner Ct New Port Richey, FL 34652. Acct#[protected]. I paid past due amount of 105.00 on 11/20/2017 and my water was turned off on 11/21/2017. My confirmation number for the payment is [protected]. My confirmation number for the $125.00 reconnection fee is [protected]. I feel that I should receive a refund of the $125 charge. It was unfair and unjustified to have my water service disconnected.

I have lived in Port Richey for 4 months and have twice experience instances of going 4 or more hours without running water due to a main water line break. To make matters worse, we are then placed on a boil water alert that last for more than 4 days and counting. I work from home and have lupus (compromised immune system). I never experienced anything like this in Tampa and never had to live on bottled water. The water quality is horrible and I have had rashes due to it. The monthly charges for service is crazy and they do not communicate outages in a timely manner. They do not offer the customers any discounts on their bills for the times when they are without running water. The most recent water line break took place July 18th. Their phones weren't working for the entire day which is suspicious. We are still on a boil water alert and I have been all week.

I had to give FGUA a substantial deposit when I started service about 2 1/2 years ago. They refuse to give it back to me even though I have never been late on a payment and my credit rating is 800. They told me it would be returned when I sell the house or die. I don't plan on selling so I have to die to get it back, makes no sense to me. They are just keeping it which is stealing.

I was wrong in not paying my bill on time no excuse, but to charge a $125.00 reconnect fee when I paid the same day of disconnect and waited till the next morning to be reconnected instead of getting hit with another fee of $65.00 to reconnect that day. I have never missed paying or been disconnected before so why do they slam us with a fee of $125.00? Granted I should have paid on time and am willing to pay a reconnect fee for a reasonable amount but not more than my monthly bill is to begin with. The FGUA should reexamine their policy and make it more appropriate. I feel that they are price gouging as their is no other water company in this area for competition to keep them in check. Maybe a class action lawsuit will be necessary to bring this about? This is an excessive charge and should be reduced, its like not turning on your turn signal in a turning lane that road ends on and you cant do anything but turn, and getting a ticket for that, ridiculous, excessive and gouging.

There needs to be an audit of FGUA because of overbilling. I was out of state for three weeks and my bill was higher for that month than the previous one when I was home. Calls of complaint to FGUA said someone probably 'stole' my water! There r no leaks in my home and I live alone.

Pasco water utilities are current undergoing an audit where massive problems have been found. How can we get an audit done on FGUA as I'm sure there will also be massive errors uncovered.