Florida Governmental Utility Authority [FGUA] review: Billing dispute

Attached to this mailing is documentation proving that my water service was disconnected, paid in full, and turned OFF by FGUA September 2023. THIS ACCOUNT, FGUA [protected], was closed and deactivated. It is documented in the service termination letter provided by Amanda, FGUA, that the water was to be turned off by FGUA technicians and no other action was required on my part. This house, located at 34 Treetop Circle, Ormond Beach, FL was vacant and for sale.

Approximately one year later, On 10/2024, as evidenced by the attached documentation, we contacted FGUA to begin new water service to the residence due to the inability to sell the home. The new service required proof of ownership, security deposit, connection fees, additional info, user profiles, payment setup and more service fees. THE NEW FGUA ACCOUNT NUMBER, [protected] was provided.

This new account, on the second billing, had a balance of $2853.92 added to it from unknown origins. Initially, FGUA representative Maria, stated that we must have a water leak or meter issue . Of course we did the prudent action of hiring a water leak detection company and a plumber to resolve the issues. We did replace the leaking water heater. We were then informed that the majority of the excessive bill was not from the water but back billing to the closed account from one year prior. Yes, the same account that was already paid in full, closed, and not in use for the vacant house. The water leak, if any, would never have occurred if FGUA actually shut the water off to the residence as they had informed us in the attached documentation.