Florida Governmental Utility Authority [FGUA] review: Requested refund not refunded after 6 weeks - nasty customer service lead.

I am writing to file a formal complaint against the Florida Governmental Utility Authority (FGUA) regarding a refund of $387 that I overpaid. Despite multiple attempts to resolve this issue through FGUA's customer service, I have not received the refund, and it has been over six weeks since the overpayment occurred.

Below are the details of my complaint:

Account Number: 212739
Amount Overpaid: $387

Date of first request: 12/19/24

I have contacted FGUA customer service several times, and each time I was informed that the matter is pending with the accounts payable department. However, no further action has been taken, and I was told that the refund is out of their hands and depends on when accounts payable decides to process it. I am unable to speak to the accounts payable because they only communicate with customer service employees.

This delay is unacceptable, and I am seeking the assistance in resolving this matter promptly. I kindly request that FGUA expedite the refund process and provide a clear timeline for when I can expect to receive my refund.

Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.