Conservice Utility Management & Billing
Reviews and Complaints

Onyx Apartments and Linc Apartments of Urbana, Il use ConService and I live in Onyx. My lease says I am only responsible for electricity, but I am still billed for water. By myself, my bill had been $80-90/monthly. Last month I had to pay $260, and last night, my property posted the new bill of $296 on top of my rent! Neither company will help me and claim that’s just how the prices are during these months. No they aren’t! I have never paid that with any third party biller! And I have actually used LESS electricity! I am at work all of the time! I am in the process of filing official complaints on both that service and my property.

Conservice has been beyond difficult to work with and feel as though the billing being received is unfair for the size of the apartment. Customer service has been contacted with no real answers or solutions received in this situation. A bill of over $600 is ludicrous for an apartment. Especting anyone to be able to pay that much in utilities is unreasonable, especially when they are forced to use only this utility company and given no assistance to help pay. Needing to have the outrageous conservice bill satisfied, restricted the ability to transfer to another apartment which would be safer and detrimental to a young child's life given the lethality of the situation. Please allow for a new utility company to be obtained and let out of conservice contract immediately to allow transferring to a new residence for safety.

I am a resident at Birch Commons. My medical baseline @ .47 per therm up to 500 therms are not honored in bill nor is my meter reading correct. Since I do have a medical condition by law energy service must abide. If you don't know how to calculate it is release and electricity is to be put in my name. For the past several months I have been going in triangles between Pg&E, management, and convservice.

I noticed that my online statements, reflects two water charges and two sewer charges every single month, with one being a metered expense, each. My mailed statements only show the sum of the two so it's misleading, and they are extremely high. I've been in my unit since 2020 so I've noticed the difference. I've considered the seasonal exception, but I use the same amount of water (no matter the season). Furthermore, my bill use to be no more than $100 together, but now it's always $200 together.

My billing cycle is incorrect and there is very little to get it fixed. Every time I call, I am not able to get transferred to anyone higher up. Your customer service representatives are all extremely unprofessional, there's never a callback truly provided, and all this falls on the customer. you all the worst customer service I've ever dealt with and this is just my first bill.

I am being charged for water and sewer twice which has increased my bill I live alone and I'm at work 12 hours per day Monday through Friday I have tried to contact this company directly and have been unsuccessful. I contacted management and was informed that your audit is accurate how? And why am I charged double then basically threatened with a late fee if I can't pay on time

My apartment management company uses Conservice to calculate the utility bills for residents. For doing this Conservice charges a $4.25 monthly fee. The issue I have with Conservice is the LATE MAILING of their paper bill utility statements.

Do not ask me to accept ebills, I do not have a printer. I need a paper bill preferably as early as possible in the month. My rent runs over $1400 monthly and I cannot wait until the last moment to arrange my finances.

Conservice's system works like this:

Rent is paid on the first of the month in advance for the next month. The amount paid for utility charges is part of that rent payment, however, those utility charges are for the month before the previous month.

For example, my upcoming rent payment is due 10/1/23 and it will include utility charges for 8/1-8/31/23 -- August. Conservice waited until September 26 to mail the bill out. I needed to have A PAPER bill EARLIER in the month.

My electrical distribution bill Jan 23-May 23 came out to $300 a month for 2 people. conservice is saying we used 800 kWh each month. Even when we left for half of May 23 for vacation. For our June and July 23 bill, the electrical distribution charge has only been $40. Yet we’ve been using more energy with our portable AC units. This doesn’t add up and seems like we were billed wrong in the past.

I live in NC and since my April, 2023 rental statement, this company has been overcharging me for the monthly trash fee and trash admin fee in violation of my Lease. Since April and each month thereafter, I brought the issue to the attention of the property manager and Sarah from Conservice has promised her that the fees will be reverted back to the lease, but to date, this has not occurred. First, who authorized them to increase the fees because I certainly didn't sign an amendment. Are they pocketing this money or remitting it to the Property Management Company & Owner? It's now 6 months that they've been violating my lease and they must stop their illegal billing practices!

They are over charging people and me included im paying over 250$ in a 2 bedroom apartment yet they don’t care i called them and they didn’t give a solution in fact they said they don’t even charge you for what you use instead they divide an equal amount by community which is a scam so they can continue ripping people off i filled up a complaint with the district and hopefully i get a solution

outlandish billing charges going all the way back to the start of renewed 2023 lease. my water and sewage charges jump from $30 - at times over $200! I live alone I do not feel like I can use the water in my home and it is becoming very stressful. these charges are ridiculous I have not increased my usage. there was a leak and I suspect a link in the sprinklers as I only have dirt for a lawn. The leasing company can verify this. Green River - Palomino Park

Charge
Amount
Charged on
Electric Rebill
$5.77
8/1/2023
Gas Rebill
$0.25
8/1/2023
Pest Control Rebill
$5.00
8/1/2023
Sewer Rebill
$87.51
8/1/2023
Trash Rebill
$8.00
8/1/2023
Trash Rebill - Door To Door PU
$17.00
8/1/2023
Utility Reimbursement Other
$4.40
8/1/2023
Water Rebill
$97.10
8/1/2023

I have been battling for months with no resolve. I am having the same issue as everyone else here. My bills continue to triple but not because it's hot or anything like that because they're filling me from yours prior saying that they weren't billing me at some points when I paid a bill every single month. I don't know what to do at this point nobody is caring at the company and nobody even takes the time to listen or help. I'm very discouraged and this even has me moving in a few months because I can't afford this. They never send you copies of your actual bill from the providers so you have no idea what you were built. I That's the copies of bills they sent me some with late fees from the provider and I said I didn't closer to be late then they said they don't have any bills with late fees even though I'm looking at the bill with Late fee. I am so angry I can't even type so some of this spelling could be wrong. I have been battling for months and months and even filed a better business bureau complaint that they did nothing about. I do not know what to do at this point

Subject: Complaint Regarding Conservice Utilities Exploiting Low-Income HUD Funded Complex - Comprehensive Account

To Whom It May Concern,

I am writing to lodge a formal complaint against Conservice Utilities, detailing a series of issues that have severely impacted my living situation in our HUD funded complex. Since the installation of their meters in 2014, my utility bills have spiraled out of control, increasing from a manageable $35 to an exorbitant $250 and more a month.

Moreover, I have discovered that the management has manipulated our lease to add clauses that result in lease violations if we fail to pay our Conservice Utilities bill on time. This predatory practice has put many low-income families at risk of eviction due to Conservice Utilities' high prices, creating an unfair and burdensome situation for residents.

My complaints encompass the following points:

Soaring Utility Bills: The significant increase in my utility bills since the introduction of Conservice Utilities' meters has put an enormous strain on my financial well-being. The sudden jump from an affordable amount to an unmanageable sum has caused considerable hardship.

Excessive Add-On Charges: Beyond the inflated utility charges, Conservice Utilities has been consistently adding various additional fees to my bills. These extra charges have further exacerbated the financial burden, making it increasingly difficult to maintain stable living conditions.

Denied Access to PG&E CARE Discount Program: Despite my efforts to alleviate escalating utility costs, I sought access to the PG&E CARE discount program. However, Conservice Utilities and the management of our HUD funded complex informed me that obtaining the discount through them becomes challenging as they act as a third-party payer for our electricity usage. They redirected me to the complex management for application assistance, stating they are responsible for handling the PG&E CARE program. Unfortunately, despite my sincere attempts to apply, the management has not provided the necessary support, leaving me ineligible for the discount. While we do receive a small discount during our yearly annual recertification, it is insufficient to combat the high prices imposed by Conservice Utilities, which further exacerbates the financial burden on residents.

Lack of Responsiveness: Whenever I have attempted to contact Conservice Utilities to discuss these issues, I have faced an alarming lack of responsiveness. Their failure to address my concerns, send someone to check the meters, or provide any meaningful assistance has only compounded the problems.

Exploitative Practices: As a low-income resident in a HUD funded complex, I feel that Conservice Utilities' billing practices are exploitative. The combination of high costs, so many added fees, and lack of support for accessing available discounts seems to disproportionately impact vulnerable individuals and families.

I believe these practices are unfair, unjust, and constitute an unacceptable exploitation of low-income residents in our complex. I urge Conservice Utilities to take immediate action to rectify these issues and provide transparent, fair, and reasonable billing practices.

conservice has overcharged me for over a year(July 7th 2022- July 24th, 2023 on my sewer bill. They charged me 49 dollars even for a complete year and my water company has a different number every month that is completely lower than what they are charging. This company needs to be reported and i would like my back pay on what was charged for the year.

To whom it may concern:

For the past few months I have been closely monitoring my water & sewer usage. I have made a concerted effort to minimize my usage as I have observed the Conservice bills continue to increase each month. I am the sole occupant of a 2-bedroom apartment located in the Palmetto Place complex in Taylors, SC. My typical WEEKLY usage consists of:

* 2-3 wash loads of clothes

* dishwasher is run once per week

* 4-5 showers which are approixmately 15 minute duration

* once-a-day hand-washing dishes

* average toilet flushing

I became extremely disturbed when I received my most recent bill for charges incurred during the month of June. I was out of state from 6/14 and did not return until 7/5. This indicates 13 days of usage in June, and yet the June bill was $57.58. Compare this to May's usage for 31 days, where the bill was $48.16. Something is definitely inaccurate here and needs to be looked into. I am not sure if the meters are in need of recalibration.

Please review these charges and upon conclusion, inform me of what has been discovered. My account number: [protected].

Thank you.

Sincerely,

Jacqueline Faille

4807 Old Spartanburg Rd

Apt. 1800C

Taylors, SC 29687

[protected]@gmail.com

July 19, 2023

My sewer bill skyrocket from $48 to $650/month. It's been 9 months trying to get this fixed but nothing was done so far. Initially, the description of charges on my conservice bill stated that "You are billed at sewer service rates based on the amount of water used in your unit. Your submeter reads in ten gallon units. You are charged a base fee of $27.73 per month, as well as $.00699 per Gal." However, on October/22 there was a change, without any explanation, to "Your submeter reads in gallon units. Your bill for sewer is allocated based on the percentage of hot water you use compared to the other residents at your community. For example, if you use 5% of the hot water used by all the residents, then you will be billed for 5% of all the sewer." The utility addendum on my lease agreement prescribes the billing method as "Sub-metering of all of your water/gas/electric use". I need to get this fixed ASAP.

I have PG&E for my utility provider so I don't know why I'm being contacted for your service. Do not contact me cause I have my own utility provider. Your utility statement due on 8/1/2023 is ready. A summary of your charges is below, for the account number ending in 2841. To view the bill or see payment options, please click below. Payment options may vary by Community.

Current Rent and Lease Charges

SERVICE TYPE SERVICE PERIOD CHARGES

Rent 08/01/2023 - 08/31/2023 $302.00

Rent and Leasing Charges Due 08/01/2023 $302.00

Total Current Charges $302.00

Prior Balance as of 07/05/2023 $0.00

Grand Total Due 08/01/2023 $302.00

VIEW STATEMENT

I just received my monthly water bill and noticed the "Sewer base charge" went from $8.32 per month to $25.72 per month... WOW! THAT IS AN INCREASE OF OVER 3 TIMES!

what the *&^% is going on?

Is this even legal? I did not receive any correspondence that this was going to happen!

When I called they said an email had been sent but they received no response (thts because I never received any email)

For The past 2 months my bill from y'all has exceeded $250 a month. There is No way 2 adults (in an apartment complex

Cypress River Apartments in Ladson SC )

Can use this much . I contacted my office last month here and asked for assistance and they did nothing to resolve this . I got the last one June 1st and it's was $293. I am a disabled senior on a fixed income and have paid these bills in good faith that this will be taken seriously. Please help me

I'm also thinking of reaching out to Charleston Water System