We live in a residential apartment complex in Tucson Arizona. I've contacted Conservice on many occasions to explain their billing and can't get an answer. Our lease shows that we will are billed by a unit of 4, 6, or 8, which means nothing to us. No explanation from them. Later we're told that we are billed based on the apartment unit size and occupants, yet bill is different each month. I live alone, yet my bill is lower than a neighbors with more occupants.
Conservice was sued in California for not explaining how their billings work.
They charge monthly for pest control. Our lease states that the monthly fee is for service in our apartments. I've only used pest control once in the three or so years I've lived there.
They once attempted to charge me an extra rent tax, which they eventually removed since there isn't a legal rent tax in Tucson.
We pay Tucson Electric & Power monthly for electricity in each unit and also charged a common area electricity fee.
Common area gas. None of the tenants are aware of any gas used on the premises.
To top it off, We, the tenants compare our monthly statements from the apartment complex to Conservice's monthly statement and Conservice's statements is always, and I mean always higher.
I have past and current comparison statements showing the billing inconsistencies.
This is what I found on Legal Match website: Public utilities must charge customers only as permitted by the rate the utility has provided with the regulatory authority. By law, public utilities must file a document that outlines its services, charges, and rates. The public has the right to inspect this document.
The Arizona Revised Statute 33-1314.01 Utility charges; submetering; ratio utility billing; allocation; water system
exemption also states: Under section G. G. If a landlord uses a ratio utility billing system method pursuant to subsection F, the rental agreement shall contain a specific description of the ratio utility billing method used to allocate cost
Desired outcome: I would like the over billed amounts credited to our/my accounts.
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It sounds like you're dealing with a lot of confusion and frustration around how Conservice is handling utility billing, especially with the lack of clear explanations regarding how they calculate charges. The inconsistency in billing, particularly when comparing your situation to others in your apartment complex, and the fact that you’re paying for services like pest control that you rarely use, only adds to the frustration. The legal precedent you found regarding Conservice being sued in California for not explaining their billing practices is definitely concerning and relevant to your situation.
Based on the Arizona Revised Statutes you mentioned, it appears that landlords and utility providers are required to clearly explain how utility charges are calculated, and any discrepancies in billing should be addressed transparently. If Conservice and your apartment management are failing to follow these guidelines, it might be worth taking further action.
You may want to consider reaching out to a local tenant's rights organization or legal aid for further assistance in addressing these issues. It's also a good idea to document all your interactions with Conservice and the apartment management, including the discrepancies between your monthly statements, in case you need to escalate the issue to regulatory authorities or pursue legal action.
M. Pfeffer,
I appreciate your input and valuable information to move this to the next level, if necessary. I will be posting updates here to all of the victims of Conservice Utilities.