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Flynas Complaints 65

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R
7:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flynas credit for cancelled flight - ref n4tnyi

In reference to your message informing us that you cancelled the flight no XY584 [AUG 22] and as per our discussion over the phone, we want the full refund of the ticket.
Please find attached copy of the passport with info matching ticket info.
Please refund the full value of the return flight as per the breakdown in the original round trip ticket into the same Credit card used to purchase the ticket.
Please credit me on Samba bank Acc# SA6140000000001614567506
Randa A Orkubi

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6:23 pm EDT

Flynas ticket cancellation and delay on refund

I have booked a flight on flynas website on June 04 with confirmation number : XY41TJ
after 1 month of the booking date they emailed me to let me know that my flight was canceled.
I have submitted a complaint and after a long conversation over the phone they decided to refund double the amount of the flight ticket as a compensation.
Even though, they told me their decision over the phone. they are not communicating it through email and they are not replying to my emails.

I have sent them a couple of emails with no reply so far. and they are still asking to email them a copy of the CC was used to buy the ticket, which is not a good procedure.
As per my bank, it's neither secure nor safe to share that info through emails. only account number or IBAN may be shared.

On the other hand - why should they ask to send them the CC details to refund ?
Instead they can just refund to the same card I used on their website to by the ticket.

Their emails are:
[protected]@flynas.com
[protected]@flynas.com

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M
12:48 am EDT

Flynas bag/luggage issue

Asslamualikum,

Here is Muhammad Qadeer. I was travel with Flynas (XY73 & XY317) on 12th June-2018. My return flight (XY884) after 10 days where I have lost my bag 7 days. I spend my holidays without my things. my holidays was spoils due to bag issue with Flynas. Is there any Law to ask about this loss claim? see the attached my boarding pass and other reports. waiting your kind response or shall I go an other door to ask about my loss claim?

Muhammad Qadeer.
Contact # [protected]

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7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flynas forcibly charged fee of 490 aed for free baggage allowance

on 28may2018, while check-in my baggage at Dubai Airport, they charged fee for my free allowance baggage . I showed the ticket(Booking reference: Z77UXS) which clearly showing i am having free baggage allowance of 20kg+20kg for two tickets me and my wife . But the staff not allowed me and told to ask at Riyadh airport where you came now you have to pay for the baggage if you want to travel. i am travelling with family hence i dont want to argue with that unprofessional, unethical behavioured staff. Because of their force i paid the amount of 490AED .
On arriving Riyadh airport i made a complaint about this to Riyadh Airport Flynas Office and given the ticket and payment receipt copy to officer. he told we will get back.
No response till now, already today 3june2018, 7th day.
Also mailed this issue to [protected]@flynas.com & [protected]@flynas.com, no response
Through Facebook messenger i contacted, same response we will get back . Till now nobody is responding to this issue.
Please suggest how do i get my money back .
(That Staff dont even know the meaning of free baggage allowance and excess baggage)

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1:34 am EDT
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Flynas flight delay (flightnas)

Hello,
I booked two tickets today from Riyadh to Medina and one flight was delayed due to weather changes.. Now I want to delay my tickets to tomorrow as the time of the new flight is not suitable for me. I tried to call the call center but no one asnwers.
I sent mail for you as well. I hope to contact me as soon as possible..
Eslam.[protected]@gmail.com
[protected]

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S
S
Siddharth Sawhney
Riyadh, SA
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Jan 20, 2024 10:38 pm EST
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Flight No.XY 1329 delayed by 8 hours and there is no compensation ? Booking Ref. FEL13X

I will miss my connecting train and a planned group holiday

S
S
Siddharth Sawhney
Riyadh, SA
Send a message
Jan 11, 2024 11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Subject: Compensation Request for Delayed Flight XY-329

Dear flynas Customer Service,

I am writing to seek compensation for the significant delay of FLYNAS flight XY-329, PNR FEL13X, scheduled to depart from Riyadh (RUH) at 20:50 hrs, now rescheduled to 05:00 AM. The delay has disrupted my travel plans, and I request appropriate compensation due to the technical issues leading to this inconvenience.

Sincerely,

Mr. Siddharth Sawhney

M
M
mousa wahbeh
US
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Dec 25, 2023 8:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

my booking is U8LDGC actually i couldn't be in airport thats why i cxl my travel to amman from riyiad , but the returned ticket need 10 days to be why should i cxl it , i did not cxl it also i can adjust my booking ,but they told me from customer service NAS been cxl !

i'm looking to have my return ticket

M
M
Muhammed idharul hasan
US
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Nov 19, 2023 4:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Travel date : 07/11/2023

CCJ (7:25am) to RUH (10:00am) (XY - 328)

RUH (7:20pm) to MED (9:00pm) (XY- 97)

Baggage received date : 11/11/2023

For delaying our baggage for 4 days we had to buy clothes and diaper for daily use and also had to take taxi for taking baggage from airport for several times, so we need refund…

S
S
Seca Barredo
US
Send a message
Sep 03, 2023 8:37 am EDT

My luggage was left in dubai airport on july 30 2023 my flight # xy507

I realy need my bag please help me how to claim im now in Philippines and my bag is very important because my children need to use thier bags shoes

A
A
Alamin muhammad
Abuja, NG
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Jul 31, 2023 10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assalamu alaikum

My baggage tag number was lost when my wallet was stolen today in mecca, how do i get a replacement?

N
N
N Saeed
US
Send a message
Jun 17, 2023 8:51 am EDT

1) Misbehavior by Check-in Staff at Riyadh A/P on May 31; he was angry & shouting at everyone.

2) Didn’t allow to take my laptop bag as carry-on bag on May 31.

3) Don't have separate counters for International & Domestic passengers at Dammam A/P.

H
H
Haseena Jansir
kozhikode, IN
Send a message
May 14, 2023 5:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coconut oil, coconut,smol onion,pickles , bag. Rice powder10 kg,banana, chips,

H
H
Hayssam Al Amine
US
Send a message
May 11, 2023 12:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On May 4, we flew on Flonase flight XY209 from Riyadh to Dubai. Now, I realize this is a low cost airline, but, even with low cost standards, the leg room is ridiculously small.

A painful flight all the way home.

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S
S
Sada Danmusa
Abuja, NG
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Jan 04, 2023 7:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Good Afternoon Sir/Ma,

kindly assist me with my payment receipt for my Jeddah - Damman Ticket i bought at the Jeddah airport using my details below:

Name: Mohammed Sada Danmusa.

Date: 21 November 2022

Gate: A19A

Time: 06:10

Seat No. 8B

Flight No: XY 402.

KF2QTK BNST XBAG.

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Overview of Flynas complaint handling

Flynas reviews first appeared on Complaints Board on May 9, 2018. The latest review Regarding Missing Item and Mishandling of Baggage was posted on Dec 21, 2024. Flynas has an average consumer rating of 1 stars from 66 reviews. Flynas has resolved 0 complaints.
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  3. Flynas emails
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    Al Rabiea, Neighborhood, Abubakar Road, PO Box 305161, Riyadh, 11361, Saudi Arabia
  5. Flynas social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Flynas contacts

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