Flynas
Reviews and Complaints

Disappointed with Flynas Service

I am extremely disappointed with the service I received during my recent journey from Riyadh to Dubai via Flynas (PNR: M6NVWY) on 19th December 2024.

During my travel, I carried some valuable material. At Riyadh airport, customs required me to surrender the items, which I later retrieved in a sealed plastic bag for my return flight. Despite my ticket allowing hand luggage, I was forcefully instructed to check the bag in and was charged AED 250 for this.

Upon reaching home in Dubai, I discovered that the sealed bag had been tampered with, and part of my material—valued at AED 4,000—was missing. I immediately sent an email to report the issue and even rushed to the airport. However, I was told that visiting the airport in person would not resolve the issue and that email was the only way to file a complaint.

I reported the issue to Flynas (request reference: CAS-[protected], REF: [protected] on Thu, 19 Dec at 10:57 pm) and provided all necessary documentation, including customs receipts, boarding passes, and a file reference number. Unfortunately, despite my efforts, I have not received any response or resolution.

This incident highlights not only poor handling of baggage but also a lack of accountability and customer service from Flynas. I expected a much higher standard of professionalism and care from the airline.

I urge Flynas management to address this issue promptly and ensure no other passengers face such a frustrating experience. Until this matter is resolved, I cannot recommend Flynas to anyone.

To fellow readers: Has anyone else faced a similar issue? Did you find a way to resolve it or know whom to contact for a solution?

E-ticket was provided with 30kg person, as per international guidelines for weight per check-in baggage is not to exceed 22kg, to meet this requirement allowed 30 kg needs to be divided in two packages. At checkin counter at Dammam airport on 08 Feb 2024 for Mumbai flight they charged SAR 425 for second baggage saying only one baggage is allowed, Alrhough there was no such information provided on the ticket.

I came from Lucknow to Jeddah via Dammam XY897 to Dammam XY419 To Jeddah I did not find Baggage at Jeddah airport .Clamed Number XY36625 .I have been given number to inquiry about Baggage. I keep Calling but no response at all .

I asked at Lucknow airport .where would I get baggage Dammam or Jeddah. They said in Jeddah sure. Therefore I did not check baggage in Dammam.

I sent my brother to Dammam Airport to inquire . Baggage not collected for custom clearance .So it was not my mistake .I suffer much because of all my clothe ware in that baggage .I have to go again to Jeddah Airport to collect .

As I travel by flynas on 5 of November from Damam to Tabuk. My luggage was misplaced by the carelessness of flynas team.

As I am working in Neom and just to receive my luggage I had to stay in Tabuk for one night and also lost my duty hours.

Please brief me that who is responsible to give me the penalty for that, as its mistake my flynas. My complain number is 13656, that is registered in Tabuk baggage claim office.

As I attached my boarding pass along with baggage receipt. kindly find the attachment and reply me ASAP.

Regards

Aumair Abrar

[protected]

I traveled from Jeddah to Riyadh on 15 September flight number XY4 with 7KG bag and a computer. no issue with this flight, on my return on 17 September flight # XY17 your staff refused to let me go because they consider the computer is a bag there for, I have two on carry bag to the plane and I have to pay the difference which is 172.5 which is more than 2/3 the value of the tickets.

if the staff is right your site must mention this clearly for the customers to be aware of this.

Good day...i am ma. Charmilotte cheistine vito and i had a flight from jeddah to tbilisi last august 15, 2023 flight number xy623...my only luggage that contains all my stuff were left by your crew in jeddah airport.. and as a

As a result it disrupted my whole itenerary in georgia, i need to buy all clothes and toiletries, and i need to pay to go back and forth to the airport of tbilisi to check on my luggage...my hotel was an hour away from the airport and u cant imagine the hassle...

It has given me a lot of stress plus it affectes my vacation as a whole and im just staying there for only 5 days...

So i am requesting for a compensation for all the stress and inconvenience this has cost me...also im trying to call all the numbers posted in your websites and none has worked out yet...please contact me rheu my number +[protected]...

I booked a flight Jeddah to Dammam. My travel date is 28 August 2023 Flight number is XY 414. Time 23.45.

I come airport around 23.00 and try to boarding but they said they closed the boarding but still there was 45 minutes to fly. I try to convince their Supervisor but they didn’t support at all. As there is nothing mentioned in my tickets the last boarding time. They are unable to change my schedule also. I really disappointed about their approach. I want my money back.

Travelled from Medina to Doha and flynass staff didnt provide one baggage tag. I am trying to find the baggage for last four days and no reply even from their designated customer support. Very difficult to contact anyone also. Better you avoid travelling in tjis flight. Even if you save some money you will have to have lot of headache later . No proper sla or tracking or even customer support.

My baggage is missing in Riyadh to Dubai flight XY 207 on 15/05/23. I registered a complaint at the Dubai airport the same day. The Dubai airport authority said they checked 5 days and they couldn't find my baggage. Dubai airport told me to talk with flynas. I sent my first mail to flynas at [protected]@flynas.com about this and they told me give the details and I sent them all details after that till no response from them it been 8 days over now. I tried call flynas on customer care no. +[protected] on 16/05 but no answer again I tried 31/05 no answer and at last today they pick the call said yesterday they registered a complaint it's on progress. That after told my concern on Twitter.

As I understand, Nas Air is owned by the group owned by Alhayat News paper and Laha Magazine.(Dar Al Hayat) I used work in Alhayat News paper's Dubai office in the accounts department.

I have not been paid my pending salaries and dues and presently I am in my native place in India.

I understand that Mr.Ayed Thawab Aljeaid is the Chairman of both.

I am writing you concerning an international trip from karachi Pakistan to Saudi Arabia I made it on

Date: 27th December 2022

Request: lost luggage

I was a passenger with my Daughter and niece on the flight XY-638 , Our luggage which was checked at Karachi Jinnah international airport didn’t arrived at Jeddah, the loss was reported immediately at you company staff, on arrival and the appropriate report was registered, but I haven’t heard any thing in those 20 days of trip up till now.

While returning back from Jeddah I re complained but yet no response from flynas Saudi Airline .

Under the terms either I want my luggage or the compensation of my loss of luggage.

I look forward to receiver a reasonable offer in next 2 weeks, if not then I have to inform CAA, please look forward my case as it’s been more then 3 months .

passanger detail as mentioned below and kindly find enclosed all documents

shabroz khalid AV5131173

alma Khalid BBD1754733

husna M Ramzan RA6804601

Regards

shabroz khalid

[protected]

[protected]

I have travelled to Riad on 15-02-2023, flight no XY210, luggage has been delayed for more than 40 days & Local representative responsible has no idea & update, I tried to contact the more than one times airport, with the same answer that they couldn’t locate my luggage’s. Then I tried to contact the head Office in Riad waiting for more that 40 minutes on Telefon and then they closed the phon.

Until jet I don’t know where my luggage’s

. I will never opt this airline or recommend to my family, friends or colleagues. Disappointed with the service.

Hello

Myself Dr Shuchita Bhanushali would like to inform you that I was travelling from Istanbul to Mumbai via Riyadh on 2nd Jan 2023. I had a connecting flight from Riyadh.
But my flight from Istanbul got delayed by 3.5 hrs due to technical reasons in aircraft (not our fault or bad weather). Instead of taking off at 14.30, it took off at 18 hrs. But I received the boarding pass of connecting flight from Istanbul itself.

I reached Riyadh airport at 22hrs & was told the connecting flight had already departed. The connecting flight from Riyadh was at 18.25.
My flight boarding pass number from Istanbul (Sahiba) : XY258 on 2nd Jan at 14.30 delayed by 3.5hrs departed at 18hrs reached Riyadh airport at 22hrs. The connecting flight had already departed. The connecting flight from Riyadh XY321ON 2ND Jan at 20.40) to Mumbai got missed as it took off before we reached Riyadh. We then had an option of next flight to Delhi at 5.20am from Riyadh to Delhi instead of Mumbai in India. We opted for these airlines as my parents were unwell and we had to reach Mumbai on 03/01/23. The other option given to us for Mumbai was after 24hrs.

The food offered to us during the waiting period from 22hrs to 5.20am at Riyadh airport was only NON VEG. We were not given vegetarian food. We Reached Delhi at 12.30 noon & found that our luggage had still not reached. It was still at Riyadh airport. We finally reached Mumbai on 3rd Jan at 6.45 pm via Delhi-Mumbai flight. We were supposed to reach at 3.05am and so we were 15+ hours delayed.
Instead of A to C via B, we reached A to C via 2 connecting flights. Who is responsible for the payment of my flight from Delhi to Mumbai.

We received our baggage though after 3-4 days on 6th Jan 2023.

on Sunday 11 December 2022 flynas Booking Confirmation ( UDD96A ) trip Dammam to Cairo XY894 After boarding the plane my mother come in wheel chair to boarding the Host Aviation cannot pass cabin wheel chair through places to sit and i was requested him to keep my mother in business class if applicable but he shouted to me and say you did not learn us our work and requested medical report for my mother after that say to him how to bring you medical report at this time . he cancel my fight for me and my mother i was booked another fight in Egyptair airline E-ticket MS 077-[protected] with high cost and went without any medical report please re-fund my egyptair ticket with cost 1,240.70 SAR

I have travelled to Hyderabad on 16-12-2022, flight no XY 325, PNR MHFNNR, luggage has been delayed for more than 3 days & Local representative responsible has no idea & update, when the luggage will arrive from Riyadh, I tried to contact local Office in Hyderabad, they are only responsible for Booking. Due to this delay i have to adjust & manage other important appointments. It's been really a pathetic & worst service. I will never opt this airline or recommend to my family, friends or colleagues. Disappointed with the service.

I Travelled from Doha to Riyadh to Medina yesterday (with my wife and 2 kids) by flight XY228/XY97 and flynas has misplaced all my luggages. I am in medina just for one day without any luggage. Moreover, complaint lodged but no one there to give any update. Pathetic experience never want to experience again.

Please let me know what to do now and how can I get back my luggage. Below are details;

Missing bag File reference (Medina): XY- 14246

Name = Sufia Athar

Contact no provided- Qatar- (974) - [protected] and

Saudi- [protected]

Please note that we are here in Medina for only one day and tomorrow morning I have to leave for Makkah. In that case if I don’t get my luggage today, what will happen to it?

You can get back to me on below contact numbers;

SAUDI ARABIA:

[protected]

+[protected]

QATAR;

(974)- [protected]

(974)- [protected]

Hi, I have a flight (Booking Ref: U733VV) on Nov 4 to Nov 6 (XY403 & XY402) which one leg of that itinerary got cancelled DMM-Jaddah-Damm.

Jeddah to Dammam was done except sector Dammam to Jaddah leg. As per my last conversation with you I should be credited for that leg back into my account. Please clarify.

Passenger's info: Hesham Tashkandi [protected] and my

email: [protected]@gmail.com

Good afternoon

A) I booked yesterday 2x flight tickets from Dubai-ULH (10.2-19.2.2023).

B) I paid with PayPall 2'502 AED, confirmed from my Bank HSBC in Dubai.

C) Error Message from your System, that the payment was not successful ?

Now I paid but I don't have the tickets ?

Thank you very much for the support

Edi Fior

[protected]

edi.[protected]@accelleron-industries.com

I had a flight from Riyadh to Dubai on November 3. It was scheduled at 11 20 AM.

Find my ticket details below:

Name: Gaelle Abboud

Flight: XY 217 Dubai

Date: November 3

Departure was at 11 20 AM

Rescheduled to 8 30 PM

Rescheduled to 9 45 PM

Rescheduled to 11 PM

I wasn’t able to cancel it online, I called and waited on line 40 mins no answer, I went to the airport and they asked me to send you an email and still no one responded.

Until now, I haven’t received my refund!

Dear Sir,

I am Shabeer P Ibrahimkutty  (Nasmiles Number: [protected]). I have booked a ticket on your Flight from JED to DOH on Date:-17 Dec 2022 (Ticket Reference: IBJNJT) which was cancelled on *Date 05-Dec-2022 .

I was informed that the amount will be credited back to my account.

Until now this was not reflected back in my account.

Kindly do the needful to resolve my issue and let me know with the result.