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I flew from JHB to DBN on the 15th of July. Unfortunately, when I was disembarking I left an old phone on the plane.
I reported this within an hour and a half of disembarking. I was able to provide the EXACT location where the phone was left. However, FlySafair has been unable to return my phone to me.
These planes are supposedly checked and cleaned between flights. Assuming this occurred, FlySafair staff seem to be light-fingered. I was told that the plane left again (almost immediately as they do) for CPT. I was also told that they would make contact with the plane while it was in the air in order to ask the crew to look for the phone. I received no feedback.
It is appalling that nothing was found/handed in. They were informed via several different means that the phone had been left and was provided with a detailed description of the phone and the precise location where the phone had been left. Their inability to locate it is shocking.
Desired outcome: I would like an apology for the apathy in searching for the phone and an explanation for why it was not found or handed in by the cleaning staff between flights.
