Oman Air
Reviews and Complaints

If you're considering flying with Oman Air, be prepared for a mixed bag of experiences. While some passengers have praised the cleanliness of the planes, friendly staff, and good food, others have faced challenges with flight cancellations, poor customer service, and difficulties in obtaining refunds. It seems like Oman Air has room for improvement in terms of communication and handling customer issues efficiently. If you value reliability and seamless travel experiences, you may want to explore other airline options.

I love to travel by oman air due to thier deligence and punctuatity. But recently I had a very bitter experience in the flight. I am 53. As I suffer from cold shoulder I couldn't reach the upper cabin to place my lugguage. A steward was standing there and the other steward even prompted him to help me. This man bluntly said "why should I help her?" I was shocked with this rude behaviour. First time in my 30 years of flying I came across such a callous man on earth. I was deeply hurt and embarrassed. I will not fly oman air anymore. We are humans too. Don't differentiate us based on our country or color. We are educated and well off too. He has to remember he is just a steward not a pilot. This incident has deeply brought a scar in my mind. I will surely tell my friends to avoid flying oman air. Arrogance towards customers will surely not help the industry. The authority should take this as a serious offence and teach the crew to behave and respect others.

I received an email that my flight AI986 on 30th Nov 2023 has been delayed, and the new time was 12:35 instead of 22:30. I was at the airport at 9:30 where the check-in counter staff told me that all my 5 tickets were (exchanged) not available in their system. They asked me to call Air India or MMT, but both blamed each other. We tried to meet the staff of Air India there she tried to help us as well but she gave similar information. We left the airport at 1:30 and now we have to pay the fine as well since we're on the tourist visa, which has expired now. Now the status shows NO SHOW, but we were there at the airport for such a long time.

Kindly re issue my ticket ASAP.

Please find my PNRs below:

5OLIBY

5J8M8E

i would like to inform you that me and my wife travelling from mumbai to muscat on BUSINESS CLASS on 02.09.2023 with flight no. wy-0204.schedule depart time was 16.15. but every hours Delay, Delay and at 20.00 get cancelled.

during delay the flight no duty officer of OMAN AIR come to help passengers.

by 2.00 a.m. they have announced flight will depart @ 3.00 a.m. even after all immigration formalities as we have to cencelled the immigration stamp and do all the check in formalities again(mental harassment).by the time at 3 a.m. ( during that time NO WATER, NO FOOD) we reached the gate no.77, again same reply flight delay by 1 hour. finally flight DEPART @ 06.30 IN MORNING

flight no. WY-3202. on 03.09.2023

now could please tell me how we will get compensate.? awaiting your reply

FROM:

FARHAN M SURATI

705-4 TREEWOOD STREET

SCARBOROUGH

ONTARIO M1P 3J4

[protected]

To

The Manager

OMAN AIR

OMAN

I had purchased a air Oman ticket for Toronto from Bombay Muscat- Frankfurt- Toronto on 13 JUNE 2021 booking reservation GLNTSA I reached Bombay on flight right time my ticket was booked also flight was ready but on standing line they refused me to board the plan! They said you have no bond for covid which I was totally unaware. They said bond is to be given but was no aware and agent did not tell about this matter. It was really shocked that due to agent mistake I was in great trouble. I spent lot of money by car from Ahmedabad to Bombay by road and went back to Ahmedabad without journey. I had spent Rs 20000 on car journey. Its quite horrible i am poor guy and I had to make journey by other flight by me hard earned money. You are requested to see why this had happened. I am innocents and had no fault on my part. Though this is late you are requested to study the matter and give me full ticket refund money for which I paid. If I am not paid refund I would report the matter to Oman aviation ministry and proper authority. if nothing is happened it wud mark the reputation of your airlines and your airline image will also spoilt. Under the circumstances pl sort out the matter quickly. You can check your ticket record also.

Looking forward to receive your positive reply.

Thanking you,

yours faithfully,

FARHAN M SURATI

Jagath E J

Abudhabhi, Al-Ain, UAE

6/08/2023

Oman Air

Oman Air Dubai.

Subject: Delayed flight without informing the customers.

To whom it may concern.

My name is Jagath, and I am a frequent passenger on Oman Air. I purchased a ticket from Oman Air for a connection flight departing from Dubai to Muscat and from Muscat to Cochin, on 19/ 07/ 2023. However, on 19/07/2023 my flight WY612 was delayed more than 2 hrs in Dubai. I was flying out for my father's funeral. As it was an unexpected death, we booked this flight in a hurry to reach there. And we reached Muscat 2.30 AM and at that time the connection flight from Muscat to Cochin had already left. Though we asked for a substitute even from Muscat to Calicut, the Oman Air staff denied for it.

And we got the next flight only at 8.30 AM. We were supposed to reach Cochin at 7.30 AM and from there we had to travel 2 hrs by road to reach our destination. Because of this time delay by the Oman Air, we reached Cochin only at 2 pm in the afternoon and from there to our home we reached at 4.15 PM only. As I mentioned above, we were supposed to reach Cochin at 7.15 AM but reached only at 2 PM. Because of these reasons there happened a more than 7 hrs delay in my travel and my father's body needed to keep in freezer for all this delayed hrs.

Even the attitude of one staff from Oman Air from Muscat was also very irritating.

Here Iam attaching a copy of the documents to this letter.

I am now asking that Oman Air provide a refund of my flight as per Oman Air Refund Policy. Please refund my flight ticket amount to my bank account Dubai Islamic Bank account no [protected].

I look forward to resolving this matter amicably. You may contact me at [protected]@gmail.com, if you would like to discuss this matter further. If I do not hear from you by 14 days from now, I will take further action.

Sincerely,

Jagath E J.

I have booked my flight for October month which we’re flexible tickets for one time free exchange. Whenever I asked to exchange my flight in muscat office, they were asking me to contact their Zurich office and there is only one guy sits in customer service who sent me the tickets and afterwards asking me to pay for it purposely as I mentioned him my tickets were flexible for exchange but he threatened me that he will cancel my reservation soon if I don’t pay him. Now there was a schedule change on my flight and after having a rude conversation with Zurich office guy I asked him to refund my money as on schedule change I have rights to get my refund but they are bothering me to contact their office in each country. Worst airline I have ever booked mistakenly. Don’t go for it.

i was travelling from dublin to to kochi on 13th of july 2022 and i booked my flight with oman airways official website . the flight from dublin to kochi was lufthansa and it was a supposed to take off at 5;45 and it was delayed 1 hour 15 minutes to take off from dublin to munich airport as soon as i reached munich airport i run to the gate and the staff said the flight has just gone that was the reply i got from the staff. this is not my fault the oman airways should have to wait for the passengers . i am a pregnant lady and i was really sick. i asked the service desk that can i get another flight so they arranged another flight to dubai in emirates flight to dubai and its only on next day so i told them i am pregnant and i need a place to rest the staff in the service desk told me just wait few minutes after few minutes the staff just left the desk and said i finished my shift and he was gone . i was waiting in the airport for more than 18 hours as a pregnant lady they did not give me any consideration it make me sick, waste of time and i missed one of my bag as well when i reached kochi .the oman airways should give me the refund or they should take an appropriate action. RESERVATION CODE VMQMEW

AIRLINE RESERVATION CODE LBQA8X (CL)

eTicket Receipt(s):[protected]

Booking Reference

VMQMEW

TICKET NUMBER [protected]

PASSENGER NAME SHAJI/ALISHA MS

NAME REF ADT

ISSUE DATE 04 JUN 2022

ISSUING AIRLINE OMAN AIR

ISSUING AGENT OMAN AIR/SSX

ISSUING AGENT LOCATION DUBLIN, IRELAND

I booked a flight ticket MAA LHR MAA sector via Makemytrip.com vide booking reference XKDPDJ. I tried to update the passenger info, passport details and set the Meal preference under 'Manage Booking' page in Omanair.com.

The fields 'Title' and 'Gender' are 'Required fields'. However they are un-editable. Since they are un-editable I am not able to update the Passport details and set meal preference. The form does not allow me to save the above details. I have sent several emails to the [protected]@omanair.com. So far no reply and the issue has not been resolved till date. My travel date is on 29th April 2022- one week from today. If this is not resolved I will not be able to do the web- checkin also. Please help to resolve the issue.

Thanks

Ganapathy Subramanian Nagarajan

its been one year i am asking to refund my tickets taxes that i am eligible to take back, i receive no answer ! this is called stealing people money and this is not the first time i file a complaint, this is unacceptable i would never book with oman air again and never recommend it to any of my friends !

i have sent dozen of emails and i am getting no response!

Re: [Request ID :##RE-322376##] : Re: [Request ID :##RE-305678##] : Re: [Request ID :##RE-49103##] : Re: Cancelled flights to Salalah

the tickets are:

[protected] NAME-ABBOUD/SAMAR MRS

[protected] NAME-ALANDARY/JOE MR

[protected] NAME-ALANDARY/MATTEO MSTR

In addition to the below explanation, I would like to add below points
I have checked in my check in luggage and the boarding passes are issued to me and my parents.
I myself resident of Belgium residing in Belgium from past 2 years also holding business visa for USA working as an software engineer in Bpost via TATA Consultancy services and also holding enough funds in my bank and also carrying all the bank statements as proof.
I am women travelling along with my senior citizen parents the staff of the Oman air did not treat me or my parents correctly.
Myself and my parents had to wait long for the check in baggage as the luggage is already checked in.

please find the attached supporting documents
My parents passport with valid Belgium visa and stamping details.
Turkish air ticket Hyderabad to Belgium.
Return confirmed tickets of my parents.

On Wed, Oct 30, 2019 at 12:49 PM pushpa wrote:
I hereby would like to formulate a complaint and request for a compensation for the following event that has occurred last Saturday, 26th October.

I had booked following tickets via goibibo.com (customer id: [protected]) for myself and my parents (3 travellers):
Ticket numbers:
[protected] (Miss Pushpalatha Amulothu)
[protected] (Mr Narasimha Rao Amulothu)
[protected] (Mrs Kanakalakshi Amulothu)
For the following itinerary
Hyderabad to Muscat - Flight OMAN AIR WY240
Muscat to Munich - Flight OMAN AIR WY123
Munich to Brussels - Flight LUFTHANSA LH2294

We arrived on time by (more than 3 hours before departure) at the check-in and were issued our tickets to board the plane.
As we were queueing for the security check, we were called back to the check-in desk where we were informed that we were not allowed to board the plane because we did not have proof of returned tickets.

However,
I did have return tickets booked and showed proof of this.
The check-in clerk claimed he could not confirm that the payment was done although I have shown proof of my bank statements and tickets were booked through oman air.
He claimed this was required because we were travelling with a visiting visa.
I explicitly want to note that all VISA requirements were met and we had all related documents on us.
I am myself working in Belgium and I have a valid Belgian residence permit and a valid work permit
My parents were joining me and are staying with me while in Belgium with a visiting visa and they have all required documents to do so.
The clerk entered in the system that I did not board the plane and for my parents he mentioned that there is no valid return ticket which is not correct.
Due to these conditions, we did not get on our flight and I had to make a complete new booking to get a flight the next day.
As I was required to be at work in offices in Belgium on Monday morning I had no other option but to reschedule for an expensive flight with departure foreseen the next day.

After finally arriving at my destination a day later I checked again the requirements for travelling to Belgium.
There exists no such condition that a return ticket must be booked prior to visiting the country.
As I took the other flight the day after using a different airline company I was never asked for return tickets at the security on departure nor at arrival in Belgium
I informed with several colleagues of mine who had done the same trip in the same circumstances and with same documents. None of them ever encountered this situation
As I myself have a valid residence and work permit for Belgium and (so not travelling with a visiting visa) - still I was also not allowed to board the plane without my parents
I therefore believe that we were denied access to the plane for invalid reasons and due to error by the check-in clerk and in no way through our fault.
This is why I am claiming a refund for the tickets and a compensation for additional taxi fares.
Oman Air tickets: INR 96, 600.00 (proof attached)
Additional Taxi fares from/to airport: INR 2, 000
Total of INR 98, 600.00

Should you have questions, I remain available via email on pushpa.[protected]@gmail.com

Attached documents:
Oman air tickets.
Copy of Belgian Residence permit.
Copy of my passport (passport no: Z4601367)

03rd of August I have booked my ticket from Lahore to Muscat travelling date was 06-August. then I have cancelled my plan and cancelled my ticket I received a confirmation call and that my refund would be made but since then we are made calls and sent reminders not gotten any response. only once i they asked for a ticket which was emailed but after that there is complete silence we are sending reminder but they are not replying

Below is the Reference Numbers
Your request has been logged with request id ##RE-314907##
Request ID :##RE-303332##] : Fwd: Request for Cancelation of Ticket PNR #LJQOGJ
Re: Your request has been logged with request id ##RE-322788##

Hi, I travelled from Delhi to Muscat on 25 th August. Then I had booked a connecting flight from Muscat to Doha. While boarding the flight to Doha I was told that only one of my 1 23kg bags was brought to Doha. I was asked to raise a complaint at Oman airlines about the situation. Please provide me with appropriate solution and deliver my bags to me. I have further connecting flight to Montreal and then to Toronto. Kindly deliver my bag.
Delhi to Muscat - Oman air WY 0242
Muscat to Doha - Qatar Airways QR 1149

My family (03 Adults) were to fly CMB-MCT-JED and return DAMMAM/MCT/CMB, under the following ticket numbers
1. DAWOOD/SITHY FATHIMA MRS - [protected]/30
2. DAWOOD/FAZLI RAMEEZ MR - [protected]/32
3. DAWOOD/FAHEEM AHMED MR - [protected]/34

We were supposed to fly from Colombo on 9th March, but due to the COVID-19 issues, cancellations and restrictions we were unable to do so.
The agent in Sri Lanka, whom we bought the tickets inform me that they have NOT RECEIVED THE REFUND FROM OMAN AIR TO-DATE.
I cannot imagine that a 5 star rated airline would do so, as I thought that the agent had received the refund and failed to pay me.
Kindly help me to resolve this issue without further delay, since it has been over an year.
Thank You
Fazli Dawood

Dear Sir or Madam,

Today, I talked with Oman air customer service for my refund. They saw the records and told me to send another email for asking my money.
By this email, I insist to refund my ticket as soon as possible after 16 months from Issue my ticket.
I attached:
- Copy of my passport
- Copy of credit card that I bought ticket via that.
- Credit card is expired as it shown on the card picture on 2020, April. please send my money to my new Mastercard with the below specification.
Card number : [protected]
Card Holder : Seyed Amir Agah

Regards,
Seyed Amir Agah

I have booked return tickets to my family from dammam to bengaluru on 6Nov2019 due covid 19 flights were cancelled and applied for refund . omanairways confirmed that they will refund the amount 6 NOV 2020 . one year after the original date of ticket issue . and i sent several reminders from Nov 2020 for refund and finaly i received reply on [protected] that my ticket issue date was 05NOv2020 and they will refund 05Nov2021.

are they careless enough not to check the original date of issue which is 06NOV 2019 not NOV 2020 or they are just delaying not to refund .

Booking ref: WMNHFF

I am facing very bad experience with Oman Air, Due COVID-19 all flights operations are effected I know but since 11 April 2020, I am taking follow up with Oman Air Refund Team, Still there is now any comment regarding refund rather than they want to adjust money in another booking, they gave all things as option but I selected Refund one. Still waiting since 1 month, No reply of Reminding emails too. First time with any airline facing this much bad experience.
My Booking Ref No. TFITEY
Ticket NO : [protected]
From LKO to DOHA
Travel Date : 11 April 2020

My original ticket is London to Muscat on 4 Jan 2021 but the airplane had technical issue and they couldn't fly. Oman air rebook me with Emirates airlines. Oman air promises me with hotel in Dubai and he said someone will escort you to hotel but no one is working. I went to transfer desk but they couldn't do anything so he try to call Oman air but they said no one send email from Oman air in London to Dubai and they ask him do not call again since they are not at work.
Please advise.

Regards,
Abdullah
[protected]
[protected]@hotmail.com

i got a ticket from your website and i try to upgread it to busniess class after i received email from Sindbad Dept. that i can do it and the days i want it is okay for upgrade ... and they ask me to call ur comstumer serciess .. when i call they do one way and no flight back. i try to stop my flight after they brok all my plan they receive 3 emails from me and they dont send me back any thing
your team is uncare and they will end your omanair soon
i need any one to call me my number is [protected]

I travelled to Sri Lanka from Canada on 26 of October and returned to Canada on 21 November 2019. On our return when we picked up the luggage, it was in pieces, I believe something like a small vehicle run over it. Even the handle came apart and things in the luggage were damaged.

I could not send this letter earlier since we went to my sisters sickness and I was more worried about it than the damage happened to my luggage.

I can submit on my next e mail, coz I dont know if this is the right e mail address.

Hi, this is with reference to the subject email, today My son and I traveled through oman airline from Islamabad to Dubai .
ISB to MCT flight # WY0348
MCT to DxB flight # WY0611
One of my bag for that I especially instructed to the oman airline islamabad that please put the fragile tag on it as it has precious items in it . They assured me that they will send it at the end and pasted the tag infront of me, but when I reached dubai airport and received my bag it was completely ripped and they put the aplastic sheet to cover it at the end " pics attached ". I have checked my luggage at the airport and found that not only my bad was ripped but my shoes, hand bag and cloths are missing.

Right away I went to the oman airline person who was standing near the luggage and explained and showed him what happened with my bag. he told me that I have to go to the oman airline office and register my complain. Unfortunately My toddler was really sick due to long flight I couldn't hold him so long. I was unable to register complain but through out the way from airport to home I'm calling at the the following oman airline number +971 800 035 704 519 but I couldn't get through as number is still busy so I have no option except email .
Please look in to it and help me to resolve my problem and loss