Footlocker.ca
Reviews and Complaints

So, I gotta say, I was pretty surprised by my experience with Footlocker.ca. I mean, I was fully expecting to have some kind of issue, because let's be real, online shopping can be a bit of a crapshoot sometimes. But nope, everything went pretty smoothly.

It did take a couple days for my order to actually ship out, which was a bit annoying, but once it did, it arrived super quickly. Like, I was genuinely impressed by how fast it got to me. And the item itself was exactly what I was expecting, so that was a relief.

I will say, though, that I'm not sure I'd order from Footlocker.ca again. Not because of any issues with the site or anything, but just because I prefer shopping in-store. There's something about being able to see and touch the items before you buy them that just can't be replicated online, you know?

All in all, though, I'd say my first experience with Footlocker.ca was a positive one. No major complaints, and I'd definitely recommend them to anyone looking to buy shoes or athletic gear online.

I gotta say, I've had some pretty frustrating experiences with footlocker.ca. Twice now, I've gone on their website to order an item that wasn't available in-store, and both times, I've ended up getting an email a few days later telling me that my order had been cancelled because the item wasn't actually available. Like, what's the deal with that? If it wasn't available, why did they let me order it and pay for it in the first place?

And then, to make matters worse, I had to wait another few days to get my money back. Like, come on, footlocker.ca, that's not cool. I called customer service to try to figure out what was going on, and they told me that their online system isn't always accurate, and that I should call to confirm availability before ordering. But like, isn't the whole point of ordering online that you don't have to call anyone? And besides, I did call before I placed my order, and I was told that the item was being shipped that day. So clearly, their customer service system isn't any more accurate than their online system.

Honestly, I'm pretty fed up with footlocker.ca at this point. I don't think I'll be ordering from them again anytime soon. It's just not worth the hassle and frustration.

So, I went to Footlocker.ca at Rideau Center in Ottawa last night with my son to buy a pair of trainers for each of us. When I tried to pay by Visa, the cashier accidentally pressed "decline" when I signed. The till then froze, and as it was close to 9:45 pm (the time I was scheduled to meet with my family - the center closes at 9 pm), I was a bit stressed and asked the cashier if she could get it right the next time. Because the till was still stuck, she asked the manageress for help.

But, to my surprise, the manageress was very rude to me and called me IGNORANT. I was shocked and remonstrated with her, telling her that as someone supposedly in the service industry, her attitude was pathetic. I reminded her that the "customer is always correct." But, she didn't appreciate this and summarily informed me that she was NOT going to sell me the 2 pairs of shoes!

I felt humiliated in front of my teenage son, and it was a terrible experience. I have patronized Footlocker many times before and have never had a problem, but I shall no longer be doing so. In fact, after leaving their store, I popped into Vans and received wonderful, competent service. My son ended up with a far better pair of shoes!

Footlocker needs to recruit, train and promote better. That lady had no right to be a manageress - obviously Peter Principle in manifestation. What she did was not only a reflection of the hyper-sensitive, entitled-mindset that many service staff possess these days but also sets a really bad example for her colleagues, giving them license to behave in the same way - and worse.

I hope Footlocker.ca takes this review seriously and makes some changes. I don't want anyone else to go through what I did.