FP Mailing Solutions
Reviews and Complaints

FP really values my business and it is so obvious when I have literally spent hours and hours on hold only to get disconnected over and over, one time after waiting 1 hour 56 minutes and 56 seconds on hold and today after 2 hours 10 minutes and 13 seconds. Yes, I have called my sales rep and asked for customer support to call me twice-never called. Yes, I have used the contact form on your website 3 times and still noone has called, my machine hasn't worked for over a month. Worst service ever.

terrible, terrible service from these charlatans. Made us sign a blank contract which they assured us was for 12 months and they go back to their offices and write 72 months on the contract. Complete lack of any help, ink costs over £190 each, you can only have extortionate insurance with "their" chosen company, the list goes on and on. Terrible to the point of being criminal! Avoid at all costs. Also "STOLE" £2, 000 which was in a royal mail "holding" account but was actually in FP Mailing account to what they said "cover our costs", complete bull and after months of trying to get a response from them suddenly when I put up a review they are quick to respond to the review, but not to me about my missing funds, RIP-OFF

Horrible customer service even when recording says you're "number one in the que." held for over 10 minutes and no one ever came on the line to assist me. Have only had postage meter about six weeks, and having multiple issues with on-going error messages that can never be resolved and no customer service person to assist me! always feel as if I am talking to a used car salesman when speaking with anyone! they don't even answer the phone with any class, or professionalism, but they simply say, "hello, " without indicating you're speaking to someone at their company, or asking how they might help you, etc.

Ready to return equipment; this is totally ridiculous, and getting someone to assist with returning the equipment is, no doubt, going to be even more interesting! I will definitely report this to the Better Business Bureau.

We have used FP Mailing Solutions for over a year now. We have recently had nothing but problems since the new rate increase. Our old machine was not loading the postage through their required services because their server was too busy, for FOUR DAYS! If you call in it takes 20-30 minutes to get to a live person and that's if they don't hang up on you...its happened three times to me. After speaking to our rep he suggested upgrading our machine so we wouldn't have the download issues... he also failed to mention that the ink refills are over 100.00! Of course I agreed, no issues to update postage, it is supposed to do it automatically and works great...whatever! Well the one thing he didn't bring to my attention was that he extended our contract another four months. I admit I didn't catch it on the form or I would of NEVER exchanged my machine if that was a requirement! I called to speak to his supervisor and left a message for him to call me and guess what, no returned call! This is the worst company I've ever had to deal with and I would seriously read all the other negative reviews when you are making your decision for postage! Can't wait until my contract up to cancel our service!

Our company had rented a simple postage meter for many years from FP. It became so old that it was phased out. Although they never told us it would be. When I called to get a new meter they told me about a Postbase 20 which they said was most similar to ours. They were very nice and friendly and responded right away. I had to sign a contract before they would ship it. They wanted me to do 2 years but I opted for one. I should have said one month. When I got it, it was this huge machine with feeder trays etc. to stamp hundreds of letters. Our company is very small and we decided we didn't need something this big and complicated. So I called to return it. My original sales person wouldn't respond to my phone calls or e-mails. Finally a day later she e-mailed me that I had to talk to cancellations department. I called and left several messages with them. I e-mailed the twice and explained the situation. No response. So I just sent the broken one and the new one back. I figured that would get them to call me. Well, now they won't talk to me, won't let us out of our contract because it was an unauthorized return. Spoke to a very rude woman in the credit department. I told her we weren't going to pay rental on something we don't have or want. She said they can't cancel the contract. When I told her we weren't going to pay she said that collections would go after us. Stay away from this company. They're really nice when you want to buy or rent something but if you don't like it, tough luck.

My business leased a postage meter from FP Mail solutions for several years. When i retired we notified them we wished to return the unit. They told us to send it back. This was returned the same week the lease was expiring. After we returned the unit they began billing us for one year lease. Their reasoning is that that there is a clause in the lease agreement requiring we give them 6 mo notice of intent to not renew lease. Why would a company ask for 6 mo advance notice that a postage meter lease wouldn't be renewed? It's in the fine print of the contract that we signed, but obviously the only reason for this clause is to 'catch' the customer & make it hard to get out of a lease or gouge the client for another year of lease payments. My response to them was that if they were requiring another year of lease payments i would like the meter sent back to me. Their response after a 2 month wait was that they wouldn't do that. They want paid for a years lease on a piece of equipment that isn't provided to me.

I recently signed a one year lease with FP Business Solutions. Bad decision. The machine only works on a dedicated analog telephone line. Who has that? I specifically asked the salesman if there were any fees other than the monthly lease fee. I was told no. And then I got a bill for the shipping of the equipment.

The equipment must be from another century. It grinds and labors to print postage. I'm pretty sure the company is leasing machines from the 1980s.

I finally got it set up to download postage through my computer. EXCEPT every time I try to download postage I get an error message. Postage failed. So I call and have to reset the machine and restart my computer, only to be told "the server is down" you have to try again later. CLICK.

The customer service is among the worst I've ever dealt with. Condescending and rude.

This is going to be a long year.

After renting the machine for six years, paying for it many, many times over, I was pointed to the small print on the original contract that stated that the contract would auto renew every year, for an entire year, without possibility of terminating if I miss the date by even one day. OK, fine. Six months out, I send a termination letter, which they either lose, ignore or throw away. Three months out, I send another termination letter. Again, they seem to ignore it. Mail the unit back, takes them a week to process, so they bill me for those days of rental! On the phone they are rude and uncooperative. Oh, and the kicker? When you send it back, they want you to insure it for $5, 000 - a used up, ancient piece of garbage. DO NOT USE!

avoid dealing with this company for any leasing equipment they ripped me off with a franking machine and as soon as i got it the prices went up so i worse off then they said.

Please do your research and that is why the directors drive around in flash cars.

Please do not deal with FP Mailing. They charged us 3 times the purchase value to Lease a folding folding machine and when questioned they informed me "we had a great deal" if anyone has an issue with a lease with FP mailing please refer it to the Leasing Advisory Service who can investigate for you http://www.leasingadvisoryservice.com/.
They also trade as the below companies due to bad reputation.
maymaildirect
internet ink
i lancashire
themailingroom.com

Do Not use this company. We switched to this company after several yrs with pitney bowes. We had a 30 day trial before our 1 yr contract began. In that 30 days I was never able to do one postage stamp. Two machines with fatal errors, you have to send the machine back and wait 2 wks to transfer the postage amount to the other machine. We tried to extend our trial and after multiple phone calls a day for a week couldn't get anyone to call us back. We decided to send the machine back and they are letting us, however the postage to return it is on us. This company WILL NOT return calls or answer questions. They have old dated equipment that doesn't work. STAY AWAY!

FP Mailing Solutions is a provider of postage machines and postage services. We used them for over 5 years. When it came time to cancel the contract, they said they owed us a refund but then did not issue the refund even after more than 10 phone and fax requests and after a BBB complaint.

My advice is to use stamps, Endicia, or take your mail to the Post Office. Definitely do not use FP Mailing Solutions.

A lie of omission is still a lie. FP Mailing Solutions told me that Pitney Bowes postage meters were faulty, expensive and contained hidden charges. So, I went with FP (stupid me). The salesman neglected to mention that you needed a dedicated analog phone line to download your postage. I run a web design business and have only digital signals. And they say there is no other way to do it.

I have a 30 day trail with them, but they are forcing me to pay to ship the machine back even though THEY didn't tell me the absolute minimum requirements. Not only am I pissed that they think so little of their customers' happiness, but because they are forcing me to pay extra when I went with this to save money in the first place.

I'm sending a picture of my *** with the machine back to the company.