Fragrance Direct
Reviews and Complaints

Ordered from Fragrance Direct back in December 2020. Got my order confirmed and paid for it. Waited patiently for 5 weeks, but unfortunately, I received a cancellation notice from them at the end of January. They cited problems with DPD delivery service and BREXIT as the reason for the cancellation. I was really disappointed and promised myself never to order from them again.

However, after 3 long months, on April 13th, I decided to give them another chance and placed an order again. I got the confirmation and paid for it. But, to my dismay, after 3 weeks, I received another cancellation notice from Fragrance Direct. And guess what? They cited the same problem with DPD delivery service and BREXIT as the reason for the cancellation.

If you're from outside the UK, I suggest you do yourself a favor and not waste your time ordering from Fragrance Direct. It's really frustrating to wait for weeks and then get your order cancelled. I hope they improve their delivery service soon.

This online store, Fragrance Direct, is a great place to find discontinued or excess lines of fragrances and beauty products. However, it's important to keep in mind that once a product is sold out, it's gone for good. I've personally used this website a couple of times and while the service is good, there is definitely room for improvement.

One issue I've encountered is that the website isn't always updated in a timely manner. This can lead to items going out of stock or a photo not accurately representing the product. However, given the huge discounts offered on these products, I'm willing to overlook these minor inconveniences.

Delivery times are not the fastest, but they do arrive within the allotted time frame of 5 working days. It's important to note that free delivery is only offered on orders of ?40 or more, although sometimes there are promotions where the threshold is lowered to ?20.

Overall, I would recommend Fragrance Direct to anyone looking for a good deal on fragrances and beauty products. While there may be some minor issues with the website and delivery times, the savings are definitely worth it.

So, I decided to give FragranceDirect a try and ordered a perfume for myself. When it arrived, I was excited to try it out. However, I was disappointed to find that the scent was completely different from what I expected. It had a strong alcoholic smell to it, which was not what I was looking for. I waited for it to settle, but even then, I couldn't smell anything. It was like I was just smelling air. I was really disappointed with my purchase and felt like I had wasted my money.

To make matters worse, the perfume was not even from the UK, but from France. I was really surprised by this, as I had assumed that FragranceDirect was a UK-based company. I was also disappointed to find that the perfume was not authentic. I had bought the same brand before and knew what it was supposed to smell like. This was definitely not the same.

Overall, I would not recommend FragranceDirect to anyone. My experience with them was not a good one and I don't want anyone else to go through what I did. If you're looking for a reliable and authentic perfume, I would suggest looking elsewhere.

Yo, listen up. I gotta warn ya about this company called Fragrance Direct. They're straight up fake, man. They don't give a damn about you or your perfume needs. If you try to claim fraud, they'll just send you to the manufacturer Cody and wash their hands of the whole thing. They won't even bother to inspect the bottles themselves. I mean, come on, that's just lazy.

Let me tell you about my experience. I ordered some Cool Water perfume and it was all wrong. First of all, the amount in the bottle was off. Second, the "Cool Water" was written in the wrong font. Third, the "woman" wasn't even written under it like it's supposed to be. And fourth, the top shape was all flat surfaces instead of round. I mean, what kind of fake crap is that?

But here's the kicker. I did manage to get my money back, but they wouldn't refund me for the shipping. And that's not even the worst part. I also ordered some Euphoria perfume and it was just as bad. The smell was off and the metal covering was fake. I talked to an investigator of fake perfumes and they confirmed that a real Euphoria always has real metal covering. Fragrance Direct didn't even accept my review on their site. Can you believe that?

So, if you're thinking about ordering from Fragrance Direct, just don't. They're fake and they don't care about you. Save yourself the trouble and go somewhere else.

I have been a loyal customer of Fragrance Direct for a couple of years now. However, I have noticed that the Prada perfumes I have ordered from them seem to be weak and lose their scent after a short time. I have even ordered Prada Luna Rossa for my husband and sons on multiple occasions, and they agree with me that you have to use about 20 sprays just to smell it, and then the scent disappears quickly. Despite this, I continued to reorder from Fragrance Direct, but I have finally decided that enough is enough.

It is simply too expensive to be purchasing fake or imitation fragrances. I have spent hundreds of pounds with this company, and I believe that they should be thoroughly ashamed of themselves for ripping people off like this, especially during the Christmas season when many of us are ordering gifts for our loved ones. Prada is a very strong and distinct fragrance, and the pathetic excuse for a fragrance that Fragrance Direct offers and supplies is simply unacceptable. It is clear that they are just out to con people, and I find this behavior to be absolutely disgusting.

Overall, I would not recommend Fragrance Direct to anyone looking for high-quality fragrances. Their products are simply not worth the money, and their business practices are unethical and dishonest. If you are looking for authentic and long-lasting fragrances, I suggest that you look elsewhere.

I gotta say, I had a pretty rough experience with Fragrance Direct. If I could give them 0 stars, I would.

First off, they sent me some used products. Like, come on, who wants to receive a product with someone else's fingerprints all over it? And they didn't even bother to check it before shipping it out.

And don't even get me started on the packaging. When I finally received my products, the box was all messed up and some of the bottles were broken. It's like they don't even care about making sure their customers receive their items in good condition.

And the customer service? Don't even bother. They just point the finger at you and say it's your fault when something goes wrong. I mean, seriously?

To top it all off, they even sent me the wrong products and some of them were leaking outside the packaging. I ordered 31 items and only a handful of them arrived in good condition. Who's looking out for the customers here?

Sure, they sent me an email apologizing and blaming the shipping company for the damage, but let's be real here. The shipping company did their best to deliver the products safely. It's not their fault that Fragrance Direct can't pack their items properly.

Honestly, Fragrance Direct needs to step up their game when it comes to customer service and packaging. Until then, I wouldn't recommend doing business with them.

So, I went to Fragrance Direct (fragrancedirect.co.uk) to buy a bottle of perfume for my friend who has stage 4 cancer. I chose Coco Channel Mademoiselle, which I thought would be perfect for her. I went to the store in Waltham Cross on December 20th, 2021, and was told that I could collect it on December 23rd.

When I went to collect it, the cashier told me that customer service had contacted me to say that they would deliver it to my home address. I was surprised because I had not received any communication from them. The cashier emailed them and copied me into it, asking them to deliver the item to my home address and guaranteeing that it would arrive on Christmas Eve.

However, I never received any communication or the package. I tried calling customer service, but they were closed for the holidays. I went back to the store on December 28th, and they told me that there was nothing they could do. I was very disappointed and frustrated because I had been looking forward to giving my friend the perfume as a Christmas present.

I decided to write a complaint via email, but they only said sorry and refused to compensate me for the embarrassment caused. As a loyal customer for years, I was very disappointed with their unprofessional and rude service.

I work as a nurse with the Royal Free NHS Trust, and the present was meant to cheer up my friend who is going through a tough time. I will never recommend Fragrance Direct again after this experience. Anisa Lisa Mohammed.

I gotta say, I'm not too sure about the perfumes from Fragrance Direct. I ordered a Jean Paul Guiltier original for my mum, which is her go-to scent. But when it arrived, I compared it to one I bought from the high street and the difference in colour was like night and day. I was gobsmacked! I mean, if you're someone who buys this perfume regularly, you'd know that they can differ slightly in colour, but this was something else. It looked like water with a scent, and I couldn't help but wonder if it was even genuine or if it had been watered down.

The smell was the same, but the staying power didn't last long at all. It only lasted for about two hours, which was a bummer. I called up customer service on the day I received the item to voice my concerns, but the rep just told me to return it. So that's what I did. I have to give them one star for the fact that the return process was easy and hassle-free, and the money was back in my account within a week of sending it back.

But honestly, I don't think I'll be buying from them again. It's just not worth the risk of getting a fake or watered-down product. I attached a photo of the high street one on the left and the Fragrance Direct one on the right. I know the curtain behind the high street one is darker, but trust me, to the naked eye, the Fragrance Direct perfume is significantly lighter.

So, I gotta tell ya, I had a pretty rough experience with Fragrance Direct. I ordered a birthday present for my buddy all the way back in September of 2015, and paid extra for express delivery to Norway. I mean, I wanted to make sure it got there on time, ya know? But when the due date came and went, I started to get worried. I called up DPD, the delivery company, and they told me there was a problem with the invoice that Fragrance Direct had sent them. They'd tried to contact Fragrance Direct about it, but hadn't heard back.

So, I called up Fragrance Direct to see what was going on. And let me tell you, they were not helpful. They said they hadn't received any emails from DPD, and that they'd sort it out. But when I called DPD again, they told me that Fragrance Direct had sent them an incomplete invoice, and asked them to fill in the missing information themselves. That's not how it's supposed to work, folks! I was getting pretty frustrated at this point.

But then, things got even worse. Fragrance Direct and DPD started blaming each other for the problem, and I was caught in the middle. I mean, come on, guys! Can't you just work together to get my package delivered? Eventually, DPD sent me a screenshot of the email they'd sent to Fragrance Direct, proving that they were telling the truth. When I confronted Fragrance Direct about this, they finally decided to take responsibility and try to fix the problem.

But it was too little, too late. My package still hadn't arrived by the time my friend's birthday rolled around, and Fragrance Direct had recalled it and given me a refund. I mean, I appreciate the refund, but I really wanted my friend to get his present on time. And to top it all off, Fragrance Direct's customer service was just terrible throughout the whole ordeal. I wouldn't recommend them to anyone.

I was feeling like treating myself this month by adding some new aftershaves to my collection. That's when I stumbled upon Fragrance Direct. I usually buy my aftershaves from The Perfume Shop, but I thought I would give Fragrance Direct a try.

The website's user interface was a bit cumbersome, but I managed to select the aftershaves I wanted. I ended up spending around ?280.00 and opted for their next day delivery service. I didn't think twice about the amount spent as it seemed like a good deal.

I placed my order on Friday 5th July at around 13:30. However, by Saturday 6th July at around 16:00, my delivery still hadn't arrived. I was getting worried, so I decided to call the customer service department.

To my surprise, I was told that my order was placed on a "list" to be vetted for fraud concerns. Apparently, due to the high-value of my order and being a first-time customer, they needed to verify my information.

What really upset me was that Fragrance Direct took my order, money left my account, and I received a confirmation email shortly after the transaction took place. However, they knew they wouldn't be able to fulfill their contractual obligations to me by ensuring the products were delivered within the specified time-frame.

I wasted an entire Saturday waiting for a delivery that I had paid an additional premium for, which Fragrance Direct failed to honor. Nobody from the company attempted to contact me after my order was placed to highlight any concerns, request the necessary information, advise me that the delivery would not be happening on my desired date, or offer an apology.

I was simply left in the dark, and I consider this very bad practice. I have no problem with a company requesting further information as a safeguard against fraud. However, it should be communicated accordingly and not impair my purchase.

Overall, I was extremely dissatisfied with my experience with Fragrance Direct. I think I'll stick to The Perfume Shop in the future.

So, I went on Fragrance Direct's website to order something. I was pretty excited to get my hands on it, but when it arrived, it wasn't what I ordered. I was pretty bummed out, but I called up their customer service and the lady on the phone was nice enough. She did tell me that the pictures on the website were just for show, which I thought was a bit weird. I mean, I buy things based on what I see, you know? It's like a game of chance, you might get what you want or you might not. I wouldn't really recommend this website to anyone because of this. It's just too much of a hassle to have to return something and wait for the right thing to come in. Overall, I'm pretty disappointed with my experience.

So, I was browsing the Fragrance Direct website and saw that they were offering free shipping on orders over ?25. I was excited to save some money, but when I went to check out, I was still charged for shipping. I was confused and frustrated because I thought I had met the requirements for free shipping.

After doing some digging, I found out that you have to enter a code to get the free shipping. This was not made clear on the front page, which was all I looked at. I was disappointed because I trusted the information on the front page and didn't think to read the terms and conditions.

I understand that it's my responsibility to read the fine print, but I think it would be helpful if Fragrance Direct made it clearer that you need to enter a code for free shipping. It's frustrating to think you're getting a deal, only to find out that you're not.

Overall, I still like Fragrance Direct and will continue to shop there, but I'll be more careful about reading the details before making a purchase.

I received an email from Fragrance Direct offering a free eye cream gift at 7:30 in the morning. I was excited about the offer and decided to place an order for over ?260 of goods at midday. However, when I reached the checkout, I was disappointed to find out that the eye cream was not available anymore. I immediately called their customer service to inquire about the issue.

To my dismay, the representative on the phone informed me that they had sold out of the eye cream and there was nothing they could do about it. I was upset with their attitude as they seemed disinterested in my problem. They did not offer any solutions or apologies for the inconvenience caused. The guy on the phone seemed like he could not care less about my dissatisfaction.

Overall, I was disappointed with the service provided by Fragrance Direct. Their lack of concern for their customers and their inability to offer a solution left a bad taste in my mouth. I would not recommend using their services again.

I recently made a purchase from Fragrance Direct and opted for their fast delivery service to ensure that my item would arrive on time. However, I was disappointed to find out that it took them a total of 4 days to dispatch my order, causing me to receive my gift for my friend several days later than planned.

What really frustrated me was the fact that Fragrance Direct doesn't provide any estimated dispatch time on their website, nor do they mention that it could take days or even weeks to dispatch an order when you place it. This lack of transparency is unacceptable, especially for a company that claims to be based in the UK.

In my experience, Fragrance Direct is the only company that takes more than 2 days to dispatch an item. This is a major inconvenience for customers who are expecting their orders to arrive promptly.

Overall, I was disappointed with my experience with Fragrance Direct. While their prices may be competitive, their lack of transparency and slow dispatch times make them a less than ideal choice for online shopping.

I recently had an experience with Fragrance Direct and I must say, be careful when placing an order with this company. They advertise free delivery for orders over ?20 and over ?50 for international orders, but this is not always the case. If you have used another promo code, you may not receive the free delivery offer at all. This is false advertising and can be frustrating when you have spent a considerable amount of time shopping on their website, only to find out at checkout that you are not eligible for free delivery.

I contacted their customer service team to express my disappointment and frustration, but unfortunately, they were not very helpful. In fact, I found them to be worse than useless. They did not seem to care about my concerns and did not offer any solutions or compensation for the inconvenience caused.

Overall, I was disappointed with my experience with Fragrance Direct and I will not be returning to their website in a hurry. It is important for companies to be transparent and honest with their customers, and false advertising is not acceptable. I hope that they will take steps to improve their customer service and ensure that their advertising is accurate in the future.

I recently had an experience with Fragrance Direct that left me feeling a bit disappointed. I had purchased a gift set, specifically the Daisy Dream by Marc Jacobs, and unfortunately it arrived damaged. I am quite particular about the condition of my gift sets, so this was a bit of a letdown for me.

Upon closer inspection, it seemed as though the perfume and cream had been removed from the box and then put back in again. It was clear that the set had been tampered with before, possibly even returned to Fragrance Direct by a previous customer.

I needed to send the gift set to the Isle of Man, so I had to post it immediately. Unfortunately, this meant that I couldn't take advantage of Fragrance Direct's offer to refund or replace the item. While I appreciate the gesture, it was simply too late for me to take them up on it.

Overall, I wouldn't say that I had a terrible experience with Fragrance Direct, but I wouldn't necessarily buy from them again either. If you're someone who is particular about the condition of your items, it might be worth looking elsewhere. However, if you're willing to take a chance, Fragrance Direct does offer a wide selection of fragrances at reasonable prices.

So, I just got some mens cologne from Fragrance Direct. I got Joop, Aramis, Paco Rabanne, and Racing Green. I gotta say, the Aramis and Paco Rabanne don't smell like anything at all! And the Racing Green, you gotta spray a ton of it just to get a whiff. The Joop smells like Joop, but it doesn't last very long, so it's probably fake too. I spent ?75 on all of it, which is my own fault, I guess. You know what they say, there's no such thing as a free lunch. I should have just bought two bottles of the real stuff from duty free for that much money. I don't know how Fragrance Direct gets away with selling this stuff.

I recently bought Guccu Premi?re for myself and Emporior Aramani for my brother from Fragrance Direct (fragrancedirect.co.uk). Unfortunately, I was extremely disappointed with my purchase. The perfumes turned out to be cheap, fake, and had no scent at all. It was a complete waste of my hard-earned money.

To make matters worse, when I contacted their customer service, they were not helpful at all. The representative I spoke to didn't seem surprised by my complaint and simply told me to print the return label and send it back with a note. However, I had already destroyed the original packaging, which made it difficult for me to print the return label. Apparently, the label should have a barcode, which I couldn't find.

Overall, I am extremely dissatisfied with my experience with Fragrance Direct. It's a complete scam, and I would never recommend it to anyone. The customer service was unhelpful, and the products were of poor quality. I regret my decision to purchase from them and will never do it again.

I recently made a purchase from Fragrance Direct for a special birthday gift. Unfortunately, I was left feeling extremely disappointed when my order failed to arrive. After waiting for what felt like an eternity, I decided to give them a call to enquire about the status of my order. The customer service representative was apologetic and assured me that my order would be dispatched that day or at the latest, the following day, which was the 25th of January.

However, to my dismay, I received an email stating that my order would not be delivered until the 26th of January. This was incredibly frustrating and annoying, not to mention totally unacceptable. What made matters worse was the fact that I was not even informed about the delay in advance. As a result, I have lost all faith in this company and will never use them again. Their unreliability has left a sour taste in my mouth and I would not recommend them to anyone.

I ordered from Fragrance Direct back in November and I'm still waiting for my order to be dispatched. They keep giving me excuses like "it's because of Black Friday" or "it's because of Royal Mail". They told me to wait until a "magic" day comes so I can cancel my order, but they already took my money and they admit that my order hasn't been dispatched yet. It's frustrating because I really want my order, but I have to wait anyway.

I decided to write a review about my experience on other websites like Trustpilot. However, I noticed that fake good reviews appear right after a bad review is posted. It's obvious that they're trying to drown out the bad reviews so that nobody sees them. It's not fair to customers who have had a bad experience with Fragrance Direct.

I hope that Fragrance Direct can improve their customer service and be more transparent about their shipping process. It's important for customers to know what's going on with their orders and not be left in the dark. I'm still waiting for my order to be dispatched and I hope that it arrives soon.

I bought this product on the 3/12/22 had email saying on the 4/12/22 item dispatched please allow 24 hours for tracking update well been 8 days now an everytime I check my tracking number with Royal Mail there saying sorry try tomorrow so I’ve emailed yourself an got no we’re I’ve rang customer service to keep having an answer machine put phone down on me saying not taking calls so I have rang Royal Mail am been told the parcel has not been dispatched an has not reached there network so I’ve paid for something u have not geniunally sent as stated in your email on the 4/12/22 saying dispatched can someone please sort this I am very annoyed if this was a normal shop u would be saying I’ve been scammed coz at the moment u have my money an 8 days on nothing been sent ?

I visited the store to collect my item and I realised it was the wrong one so I spoke to the manager she wasn’t really polite I’ve asked for alternative she was not having it all I wanted was the same one but COCO MADEMOISELLE Eau De 50ml .. o was really disappointed and I suffer from depression it caused me more stress I decided to walk out and sat down a chair nearby to take my medication . After checking my perfume bag next to me. It wasn’t there it got stolen the manager name asma she caused me inconvenience and now I’m on my way to hospital as I don’t feel right. Is there anything you could help out please

Good day

I've been using the Pink Happiness Fragrance for a couple of years now.
But like this weekend it has not been the first time where I bought a can of Pink Happiness and when I want to use it the can is full but there is no gas in it or the liquid comes out when you use it. This has happened to me a couple of times and it is starting to become a problem. I use some other Revlon fragrances as well but I like the Pink happiness most and it is only with the Pink happiness I am getting this problem

I ordered a parcel of u and I got a email to say it had been dispatched, then on the Saturday I got a email from royal mail to say they tried to deliver parcel and they put a card through the door, now first of all we were in Saturday, and a card wasn't put through the door, my mum and I r both disabled and we're grieving the lost of my dad, I rang up on the Sunday to be told that alot of people have been ringing up about saying there parcels have been delievered when they haven't, so she told me to give till the Monday and it hadn't arrived then, then ring back on the Tues which I did, and I appreciate they sent me another parcel, but I'm not happy as this is the second time this has happened to me, the last one went to my brothers address, which we never use as he works for the home office so hes never home, even he gets his parcels delievered to our address, I've used it company alot, up until the last to incindance I'm sorry to say I won't being shopping with you anymore, I understand they Arnt a huge amount of payments but it's not the point, if its Christmas I could understand but it ain't, even the postman knocked yesterday to find out about the parcel cause the manager asked him to, I've got enough on my plate without added stress.

I bought a product from this company www.fragrancedirect.co.uk and it never arrived. It was a Christmas present and was sent to Europe but was lost during the shipment. When I contacted Fragrancedirect support they said that it was not their fault and told that I need to contact the shipping company. They were unfriendly and refused to help me. They also said no when I asked for a refund. I checked the reviews before I ordered and there was 50/50, but now I think that positive ones were fake. I personally had a terrible experience with them.