Frank Gay Services
Reviews and Complaints

I have been trying to cancel my annual subscription for a week. I've called Monday and was told I'd get a call the next morning. I go no calls. I called several times throughout the week to attempt to cancel again and each time I'm told the same bs that they put in a request to cancel and someone will call me back. This seems by designed to prevent cancelations and I find it ridiculous this is even legal.

8/12 my a/c went out. I went online to see who was available to schedule the soonest appointment, and Frank Gay came up. I scheduled for 8/13 between 8-9am. Spoke to a female representative who took my credit card information and advised its an emergency fee of $129.00 since its a Sunday. I agreed as we were under a heat advisory. Then we find out after payment is provided, they wont be out till now 4-8pm. I accept and advised ok if we can get someone else out sooner then Ill call back to cancel. 3pm and still no call from a tech. I call back at 3:05pm to be told "someone cancelled the appointment" but they couldnt tell me who. Now they wont be out till 8/15 in the evening. This company is a scam and tries to bully people into paying extra fees with out service.

A galvanized pipe under our house sprung a leak. I called Frank Gay services out on that weekend, May 7th, 2023. When I called I was advance charged a $129.00 service call fee. When the technician arrived and saw the age of the house, he immediately asked what type of pipe we had. When I told him it is galvanized he immediately said that they do not touch galvanized. He then explained that they would need to re-pipe the whole house to fix my problem. My complaint is that the person that answered the phone could have simply asked what type of pipe the house had, and then told me that they don’t work on galvanized pipe. Instead, I had to pay $129.00 for absolutely nothing. I messaged the company seeking a refund but never heard back from them. I have since called out another company that fixed the problem for under $500.00 and didn’t try to sell me on a complete re-pipe.

This company (frank gay services plumbing, electrical, air conditioning services in orlando florida) is a scam, ripoff, dirty business practices... With a capital srdp. They have a high employee turn over and management is a mess. They will come out to your home. Tell you a 2 hour job is 4 hours. They then take the first hour to walk around and ask you what you want and if this and that is ok. If we new what the hell we were doing we wouldnt have called them. So they waste the first hour doing that. Then there never prepared. So they have to walk back and forth to there trucks to keep getting supplies. That waste another hour as it happens very often as they're eating and drinking and smoking on your money. They finally get to the job which only take an hour. Than they waste the final hour with clean up. Back and forth to the truck. They sit in there vehicle for 15-20 minutes preparing an invoice. Then when you get the invoice they will charge you for an 8 hour job and look at you as if its ok after they just told you it was a 4 hour job because the had 2 guys. I use to work for this company so I know first hand that they're a scam. The only reason they have alot of good google reviews is because the pay for birdseye.com a management repuation repair company. They filter out all the negative reviews and only kep the good ones. If you google search them you will see what I mean about birdseye.