Fray
Reviews and Complaints

Listen up, ladies! I have to tell you about my experience with Fray and it ain't pretty. First of all, let me start by saying that this shop is way too pricey for the stuff they sell. You might think you're getting something fancy and high-quality, but let me tell you, it's not worth the cash. The clothes have a weird fit, like they were made for another body type altogether. And get this, most of their items are unbranded. So don't let the fancy website fool you, this is just cheap stuff shipped straight from China.

Honestly, it's downright shameful what this company is doing. They're charging you top dollar for things you can find on eBay for a fraction of the price. I mean, who do they think they are? And to make matters worse, their clothing is super low quality. I wouldn't be surprised if those garments were falling apart after a couple of wears.

Just to give you an example, I looked up a tie-waisted maxi dress that Fray is selling for $50. Can you believe it? On eBay, you can get the exact same thing for a measly $9. It's insane. It's like they think we're all a bunch of suckers with too much money to burn.

In conclusion, please, I beg of you, don't waste your hard-earned cash on Fray's overpriced garbage. You can find better quality and cheaper clothes elsewhere. Trust me, this company is not worth your time or money.

So I gotta start by saying, I'm pretty disappointed with my experience with Fray. I placed an order back in April and still haven't gotten it, can you believe that? I thought maybe I just needed to be patient and wait, but when I started emailing to check in on my order, things got pretty frustrating real quick.

First of all, their responses were all over the place. Half the time it seemed like they didn't even read my initial email and just sent me a canned response. And then when they did actually address my concerns, they would either tell me my order was delayed for some vague reason, or straight up tell me it had already shipped - when it definitely hadn't.

I started looking into other people's experiences with Fray and honestly, I wish I had done that before placing an order. So many people have had issues with getting their products in a timely manner, or even getting them at all. And even when they do receive their orders, the quality of the products seems to be pretty hit or miss.

At this point, I just want my money back. I've been asking for a refund for a while now, but haven't made any progress. It's honestly exhausting trying to get in touch with customer service and not seeing any results.

If I had to give Fray a rating, it would definitely be a zero stars. Don't waste your time or money on this company.

I done ordered a top and paints from Fray's website, shopfray.com. I gots my package on the 1st of September after I made the order back in May 2020. It sure was a long wait, but I was excited to finally get my hands on what I thought were gonna be some super cute pieces of clothing. Boy, was I disappointed.

First off, the quality was awful. It looked like it was made by a bunch of kindergarten kiddos. I paid way too much for these two items at $80.00 and they ain't worth a penny more than $10.00 (ten dollars). I wouldn't even buy these for $10.00 if I saw them laying in a thrift store. They are cheep and trashy clothes that falls apart when you touch it.

I really hope no one else be making the same mistake as me and buying from this place. It ain't right for a company to sell clothes that are false advertisement and made with low-quality materials. It only hurts the buyer in the end and makes us feel taken advantage of. Don't waste your money on Fray, y'all.

Merchandise on ShopFray.com looks like a million bucks when you find it on-line, but unfortunately, it is the cheapest stuff you will ever find out there. It is impossible to believe that this trash comes from a professional company. However, if you are patient enough to wait until you get this 'stunning' piece of workmanship, there is more to come. Surprisingly enough, they won't give you a refund even if you cry your heart out. They act as if they are doing you a favor by agreeing to bring back their trash, charging you the highest amount of return shipping and for the record, your money will never come back to you. Their famous line goes like this: "why don't you gift it to someone?". Seriously? They must have thought it's better to give than to receive, right?

Now, let me tell you this thing. I wouldn't even give this trash to Goodwill if I were you. You deserve better. I threw my $40 into the garbage and happily settled for an $11 refund that I got after some arguing. Boy, what a tough day that was! Save your hard-earned money because this company is nothing but a scam. They don't seem to care about customers at all and if that wasn't enough, they don't even monitor their vendors. Here's a heads-up for you - don't waste your time dealing with ShopFray.com.

Got really excited when I saw Fray's website and their clothes. I love their design and I thought to myself, "why not give it a try?" Although 3-5 weeks shipping sounded like a bit of a wait, I didn't mind. However, it has been 10 weeks now, and still, no clothes have arrived. They manufacture in Zhengzhou, China and that is not a very promising sign. Additionally, I've heard from other sources that their clothes are of poor quality, and if they do arrive, it's probably not going to be worth it. They are way too overpriced and they don't have good customer service at all. They respond nicely to your messages, but they don't really know any more about your orders than you do. I would advise you not to order anything from this company. They use the excuse of being a "small business uWu," but that does not justify their lack of quality, late shipping, and high prices. I think it's complete rubbish, to be honest.

I gotta say, I wasn't impressed with my purchase from FRAY NYC. I ordered myself a pair of pants and a dress from their website, and boy was I disappointed when I received them in the mail. I mean, don't get me wrong, I wasn't expecting top of the line quality or anything - I knew I was shopping on a budget. But what I got was just plain ridiculous.

First of all, let me talk about the pants. The website had shown these cute little embroidered flowers on them, which is what made me pick 'em out in the first place. But when I actually had 'em in my hands, I saw that those "flowers" were just cheap vinyl stickers. I mean, come on now, really? And on top of that, the fabric felt super scratchy and thin - definitely not gonna keep me warm during the cooler months.

And then there was the dress. I don't even know what to say about that thing. It was supposed to be a dress, but I swear it looked more like a scrap of fabric with a couple of strings attached. It was so see-through, I could practically see my undies through it! And the way it had been sewn together - or rather, not sewn together - was a joke. I wouldn't even let my dog wear that thing, let alone wear it out in public myself.

So naturally, I reached out to FRAY NYC to try and get a refund. And what do they do? Offer me a measly $20 out of the $70 I spent! They claimed that return shipping would be too expensive for them, but come on now, that's just a cop-out. And get this - they promised to send me the return address and refund my money, but it's been almost a month and still no word from 'em. Talk about liars.

Overall, I gotta say that I definitely wouldn't recommend shopping at FRAY NYC. Sure, you might save a couple bucks, but what's the point if you're just gonna end up with cheap, low-quality clothing that isn't even worth the price you're paying?

So, let me tell you about my experience with Fray. I was so excited to order a dress from their website. But when the package arrived, I was extremely disappointed. The dress that I received only resembled the dress that I ordered. It was so cheaply made that I wouldn't even consider wearing it to a costume party. To make matters worse, it wouldn't even fit a five-year-old child, even though I ordered it in adult medium size.

I contacted Fray's customer service, and that's where things really went downhill. Though they guarantee 100% satisfaction and full refunds, they refused to give me my money back. They asked for a picture of the dress, which I provided, but then they said they would send another size. I thought this would finally resolve the issue, but it didn't. They then said they would give me a credit, but then I received three emails saying that they were 5 days behind in answering emails. It was incredibly frustrating.

To make things worse, there was no phone number to contact Fray's customer service, and everything seemed to be coming from China. As of now, I still haven't received my refund. It was so frustrating that I had to dispute the charge with American Express.

In my opinion, this company is a total fraud. I've read reviews from over 400 other customers on Trustpilot, and they all seem to say the same thing. It's really disappointing that companies like this exist, but I hope that by sharing my experience, others can avoid making the same mistake that I did.

You ever see clothes online and you think to yourself, "Wow, this looks amazing! The fabric looks great and the design is on point!"? Well, that's how I felt about Fray when I first saw their clothes. But let me tell you, when I received my order in person, it was a whole different story.

I ordered a pair of pants in XL and XXL because as a curvy woman, I like my clothes to have some room. However, when I received the pants, I realized that they were just plain stretchy kind and not of good quality at all. I mean, I'm okay with stretchy fabrics, but they have to have some kind of minimum quality - which was not the case here. Plus, the two different sizes I ordered looked exactly the same! They were both super long and could fit someone who's a size 2 or 4 to have the room I usually like.

Fray, the brand, is just ridiculous. When I received my package, opened it up, and saw what was inside, I was ultra disappointed. I was so disappointed, in fact, that I just threw the pants in the garbage. I didn't even try to send them back. That's how terrible the quality and sizing was.

If you're thinking about buying from Fray, let me save you the trouble - just don't. It's a complete scam. I normally don't like to be so blunt, but it's the truth.

This Fray place is a complete mess. I put in an order for a dress way back at the end of April, you know Apr. 29, 2021. After placing the order, I got a message by email and text saying that my dress was all set, ready to go, and that it was shipped out. Naturally, I wanted to track the order so that I could follow my beautiful dress's journey. But try as I might, I couldn't find any tracking numbers! Can you believe that? All they gave me was an order number. That rang alarm bells for me, y'all! Hurting for facts, I downloaded their tracking link, and it of course led right back to the Fray website, no UPS, no nothing whatsoever to help me track my order location. It was like trying to get blood from a stone! I couldn't find any contact information—no phone number, no nothing! Just a website address. So, I sent the Fray folk an email asking for an update on my dress. It took them a whole week to get back to me, but they finally did. Turns out, they said, that my order had been overlooked, which is their mistake of course, and so they could either send it again, but I'd have to wait another three to five weeks, or they would process a refund for me. I asked for priority mail, but they just said no. So, I decided to request the refund on May 21st, and they explicitly said my money would be back in my account in 2–3 business days. But, as usual, it's June 2nd and there's still no money in my account. I'm pretty upset and hesitant to use this shop again in the future.

I jus filed a complint with tha Betta Busine Bureau cuz I aint happy with Fray. I ordered fiv suits frum them six weeks ago and i've only got three. What's the deal with that? And on top of that, I aint even likin the suits that I did receive, so I wanna return 'em. But get this - I've emailed tha company FIVE times already tryin'ta get some answers or at least get tha return process started, but they aint responded to me yet. And I just sent my SIXTH email - still nothing. So I told 'em in the latest email that I'ma contactin tha BBB 'bout they [censored] service.

To be fair, they did respond back when I first asked 'bout they try on policy. They said I could try things on and that returns are free. But after that, it's like they don't giv a damn 'bout me or my order.

I'm so freakin frustrated wit dis company, it's not even funny. Honestly, I shoulda just gone to a place like Nordstrom cuz at least I know what I'm gettin frum them. I spent 'bout $160 on these suits and it just seems like such a waste now. Got three suits I don't like and two suits that aint arrived yet. What a joke. I thought I was savin money but naaaaah - that plan backfired big time. Hah! Joke's on me, I guess.

So trust me, peeps, save y'allself the trouble and DON'T go with Fray. It's just not worth it.

. I bought a shirt and it had a hole in it right outta the package. Then I tried to return it and it was a total nightmare. The customer service was no help and I ended up wasting my money. I wouldn't recommend this Fray website to my worst enemy.

So, let me tell you, I was seriously disappointed with Fray. It's like they don't even care about customer satisfaction. I ordered a shirt from them and when I got it, there was a big hole in it. Like, are you kidding me? That's just unacceptable. I tried to return it and the process was a complete headache. The customer service was no help at all and it seemed like they didn't even care about my issue. I ended up wasting my money and feeling extremely disappointed. I can't believe this company is still in business with the poor quality and terrible customer service. Save yourself the trouble and shop somewhere else.

So, I ordered from this online store called Fray, shopfray.com, and to be honest, it wasn't my best online shopping experience. I mean, it's basically like Amazon, but with higher prices and it took forever to ship. It took a whopping 4 weeks for my order to finally arrive, which was pretty frustrating.

And when my package did finally arrive, I was disappointed to see it came all the way from China. Don't get me wrong, I have nothing against China or Chinese products, but you know how some of those China-made products can be - cheap and flimsy, basically junk. And unfortunately, that's what I got.

Overall, I wouldn't recommend shopping from this store, unless you enjoy waiting for weeks on end for your order to arrive, and receiving subpar-quality products.

! I ordered a t-shirt and it never came - absolutely gutted! I contacted their customer service and they were useless - haven't even had a response! The website looks alright but I wouldn't trust it - my advice; go elsewhere! I gave them one star because I couldn't give them a zero.

I was so mad when I place my order with Fray (shopfray.com) but never got the package. I tried to contact them through email, but no one ever replied back. I couldn't find any phone number to call either. So, my advice to everybody reading this is to stay away from this website and don't order from them. They just take your money and don't even bother to give you what you paid for!

So, I took a chance on Fray and I gotta say, I'm not impressed. The blouse I bought said it was made of linen and cotton, but what I got was a big ol' heap of polyester and spandex. Not only that, but the quality was pure garbage. I'm feeling pretty foolish for not checking out some reviews beforehand. It's pretty clear that these guys are running a scam. I wish there was something that could be done to shut them down. Lesson learned, I suppose.

So, I ordered from Fray (shopfray.com) and it was all copasetic until my package didn't show up. I was starting to worry that I got bamboozled, but after a little bit of back-and-forth via email, they let me know that my package got lost in the sauce of transit. I was bummed, but they said they would replace my order and that's totally chill with me, right? Wrong. I was all set to wait it out and see if my package would ever surface, but then I just decided to ask for a refund - and they gave me one, which was aces. But, honesty hour? I don't think I'll hit up Fray again. Don't get me wrong, they did right by me in the end, but the whole lost package thing left me feeling some kind of way, you know?

This Fray website is such a disaster! I paid for an item weeks ago and still haven't received it. They won't give me my money back even though I've been waiting forever and I hear that the products aren't even that good when they finally arrive! What a waste of money and time! Don't bother with this site, it's a total scam!

I can't believe how bad Fray is! I ordered something back in March and it's been 3 months and I'm still waiting for my package. I've asked for a refund a bunch of times, but they just keep stringing me along. It's totally ridiculous, and it's not just me. I've seen so many other people saying the same thing. I really wish I had read the reviews before I ordered, because this is just a total scam. How are they even still in business? Definitely don't waste your money on them.

I got my hands on some good stuff from Fray (shopfray.com) before March. The stuff was fantastic, and I was excited to purchase more from them. Unfortunately, the world was hit by the pandemic, and things got a little out of hand. That didn't discourage me. I was sure they will come through, and I was willing to wait, even as long as it took. It's been four months now, and my order still hasn't arrived. You could understand my frustration.

I thought of giving them a call. The customer support team was kind enough to respond, but in all honesty, their response was a bit vague, and it didn't offer any concrete solution or date of arrival. They only said it's coming. I don't know when it's coming, but I will wait.

To be honest, I don't encourage anyone to make an order from this company. My recommendation is based entirely on the poor transparency and business practice. I made my payment for a product that I never received. They were quick to charge me, but the actual product is missing in action.

Overall, I'm a bit disappointed. It's a painful and stressful experience to pay for a product you never received, especially in times like these. I hope the team at Fray gets their act together and improves their business practice. Until then, I advise that you look elsewhere for your shopping needs.

I made the mistake of buying clothes from this company and let me tell ya, it's been a complete disaster. The clothes I recieved were so poorly made that I could barely recognize them from the pictures on their website. The worst part? Even after emailing them six times, they still haven't gotten back to me about getting a refund. I'm out $120 and feeling like a complete fool for not checking out this company more thoroughly before buying from them. Do yourself a favor and stay away from this site - it's not worth the money or the headache.