Friendly's Ice Cream / Friendly’s Manufacturing & Retail
Reviews and Complaints

I purchased a 1.5 quart of ice cream from my local ShopRite. Brought it home and put it in the freezer. Last night 8/29/2019 I went to have some and discovered that there were fork marks in each of the flavors (strawberry, chocolate, vanilla). I questioned everyone in the house to see if anyone had opened the ice cream and used a fork instead of the ice cream scoop and spoon. No one had touched the ice cream. Since your packaging is not a secure package I have to assume that someone tampered with it. It would be beneficial if you followed Breyers packaging and placed a seal around the top. I know that I cannot prove that it was tampered with, but I know it is true. I will not be purchasing any more of your ice cream until you have secure packaging. Anyone can tamper with that ice cream, it is not tamper proof.

Linda L. Wilbraham
165 Pennsylvania Avenue
Absecon, NJ 08201

[protected]@gmail.com

As I was eating Friendly's Sundae Xtreme chocolate peanut butter cup ice cream from a newly opened container, I bit down on a very sharp metal fragment with sharp tips. It's about the size of 1/3 of a penny. Thankfully I didn't serve it to my young grandchildren. This could cause terrible damage.
The date is 10/16/19 UPC code is [protected]. The code near the date is [protected]. This is the 1.5 quart container. It was purchased on 12/24/18 at Sparkles Market in Columbiana, Ohio. I have contacted Friendly's with the complaint but have not received a reply. I took the ice cream and metal shard to the store we bought it from and they will also contact Friendly's but did not pull the items from the freezer. I am reporting this to the FDA.

I go to friendlys atleast once a week always get a medium sundae now they come with 2 toppings correct ? If I ask for only peanut butter why every single time I literally get a drop of pb on top its ridiculous I pay $6 and always tip $1 I dont understand and this happens literally 8 out of 10 times and if you ask for extra peanut butter they charge you when 8 shouldn't ha e to ask for extra if I get 2 toppings and only want 1...drives ke absolutely insane

I was I. Your north haven Friendly's at 730 my waitress was very nice the manager Eric is unprofessional very rude it didn't want to take my 25% coupon off my bill was $65.00 dollars he said because of a kids order I had on there I ask for Separate receipt and he said he cannot give me a separate fee or I don't me on the kids meal I told him I come here all the time I always have problems when I have you has a manager why the other manager never gave problems to me. Just the manager Eric I'm so disappointed with him and his service unprofessional to be around people he never smiles

Today 10/3/18 around 9:30am. I attempted placing a order by phone to the Cromwell, CT location. I used my work desk phone for the call. Someone picked up on the first time around to take the order. I give them the first order and their was missing option that was needed. I ask the lady that I spoke with to hold on 1 moment so I can clarify that option but when I clicked over the person that I was speaking with was talking to other restaurant workers regarding me putting her on hold with music in the background. (I was at work and when we put someone on hold the music is automatic while you wait) I was not even gone for 5 sec. She then hung up the call while I was waiting for her to get back in touch with me. After that, I called back about 20 times by the use of my work phone and also cell phone and no one will answer my call. I then decided to go on my work time to wait for the order. I got to the restaurant about 9:45am. When I got there, one of your workers was outside on the phone. I did not get a name but she said she does not work in that store but she was a floater this day.
I mentioned to her what had happened and that I was trying to place an order and no one was answering. She give me a bogus response regarding that I could not put them on hold with music in the background and she thought that I was doing an Uber order. I mentioned to her how much time I was reaching out to place an order so that I did not had to wait too long since I was on my work time. Her voice raised a bit because of my frustration. We then proceeded inside the restaurant where I wanted to drop the conversation and place my order so I can get back to work. She still persisted to stress about when I had to put them on a 5 sec hold. I further more ask her if she wanted to take the order and because of my frustrated tone she was not taking my order. So I went somewhere else.

Your employee was not helpful and she did not know how to deescalate the situation. Also, the restaurant was not busy at that time. It had a total of 4 regular size cars. With all the workers that was on shift none of them answered the phone the 20 times that I called back and not sure if you allow employees to be outside on their cell phone.

Another complaint is numerous times I have place my order and it has been wrong most of the time. I did not return it because unfortunately I have a job to be at.

I will like this to be followed up with and a response back. I can be reached at [protected]. Please leave a message if I don't answer at the time of your call.

Thanks,
Nadine

Me and a co worker went to Friendlys in Watertown Ma, 02472 For lunch. The server ( tall, African American, dreads) had horrible customer service. She had a horrible attitude. She was unwelcoming, rude, disrespectful, and demanding of my money. She would refuse to get the manager when asked She was very uptight and refused to do her job. My food was cold and the cleanliness of the table and floors were discusting. There were no silverware on the table (how was Cole Slaw supposed to be eaten) *** When the manager came (Early - Mid 30's, Caucasian, Beard) I told him about my cold food. He said that we would take it off my bill. She then gave me a flaming hot plate of fries. The server then asked if we were ready for the bill. We said yes. The bill came out to be $35.99. me and my co worker then asked for them to split the bill. I alsed for the manager again and the server kept rudely questioning me on "what's the problem". I asked for the manager. He then came I asked for him to split the bill. It should have been about $18 & $18. He told me that he took off the meal that I had because omit was served cold. That should have made the total $17. The receipt for after said that the total was $17.99 . WHY DIDNT WE GET OUR MONDY BACK?! We then asked the manager about why we didn't get the money back. He said because it was used for the tip. WE DIDNT EVEN PAY THE TIP! The Friendlys in Watertown Ma STOLE MY MONEY! Me and my co worker left in rage and discust.

My name is : Emily Whitney
Date of Incident : 9/22 Saturday

I DEMAND A WHOLE REFUND + Cleanliness / Health Inspection + Inspection of Employees

Nought coupons from friendlys in north conway asked about expires date was told don't worry we will honor the
6 grandchildren so 5 bucks apiece. 30 dollars. Took grandchildren ti ber ice cream they would not honor them
I bought only to help out the fundraiser akdnsomethingnfor grandkids. Then when they wouldn't honor them After being told they would I had to buy the 6 grandchildren ice cream
I will never ever eat at another friendlysagain and I will tell everyone I know what a scam your coupons are and how your employees lie to get you to buy coupons . I am so not impressed. If i run my business i would have the doors locked long ago.

I have been purchasing Friendly's ice cream for years it is always been my first choice. As I am a chocolate lover I have been purchasing for bidden chocolate twice weekly for probably a year or more . So there is no doubt I know what's the true forbidden chocolate looks like, The color the taste everything. My complaint is I feel like when the company may be runs out of the forbidden, they replace it with regular chocolate I have no doubt that this is what happens and it happens quite often I would rather not get it on sale and get the real McCoy then to get it on sale and have it not be what it supposed to be If this continues to happen one or two more times I will not only start getting that particular chocolate but I will stop getting all Friendly's ice cream's It's not only the fact that I'm not getting what I purchased, but I feel I am being duped I have been out of work for sometime now so what is the special treat that I look forward to every night what a disappointment when it I opened it and it is not the same ice cream I Purchased. I have been out of work for sometime now so what is the special treat that I look forward to every night what a disappointment when it I opened it and it is not the same ice cream I Purchased Thank you. Laura Russo

Hello, I sent a recent email about my experience at Friendlys restaurant but have not received a response. In the event it did not get submitted i am resending it. On Friday August 10 my husband and I went to Friendlys restaurant in Middleboro, MA. We arrived and were seated at approximately7:35p. After about 30 min our waitress assured us it wouldnt be much longer for our food and was pleasant overall. She also said the same to a few other customers seated near us. The restaurant was not full/busy ar the time but we were told they were backed up in the kitchen. The waitress came back 2 more times to apologize for tge wait. Our food finally arrived at 8:50p, over an hour after we got there. My burger was cold and my husbands fish sandwich was "ok" despite his bread being soggy, the fries were good and served hot. While we were seated we also noticed who we assumed was the manager as her uniform was different than the other workers (i believe ger name was Maria) repeatedly announcinv to her fellow workers "almost outta here" "10 more min" " 3 more min" in front of customers. She left promplty at 8:30pm despite the kitchen being so behind on orders. After eating we hoped maybe we would be offered a small sundae or something of thsy nature due to thr long wait but to no avail. Our experience overall was not good at all. We are writing in hopes that management would be addressed due to our service as well as other patrons that night. Thank you for your time
Sincerely Kelly& Michael D.

Today I went to Friendlys for breakfast, we were seated by the hostess, the restaurant was not busy, we waited for a waitress for a while and nobody came so after about 15 minutes I went to the hostess and asked if we were going to be waited on or not, he said he was going to get a waitress, we waited another 10 minutes nobody checked on us so we left. I will never return to a friendlys, ever, now I know why your restaurants are all closing, and quite frankly I hope they do close, your managers, employees all suck they are a joke

Everytime I call or go there they never have bananas there always out they need to keep more bananas in stock for banana splits and Jim dandys I come all the way from florida spend the summers here every year and you've only had bananas once since I've been here I'm very disappointed in this and that is the closest friendlys to me the rest are to far for me to travel to

I happened to get a coupon so I decided to put in an order online and drive all the way across town to pick it up put in my order I first get to the restaurant I walk into this smack you in the face urine dirty smell I proceeded to get in line with about at least 10 people in line one person working the register and I got take out and there's no separate line for like take out window so people are just ordering and going to sit down and I'm just waiting there why my food gets cold so I finally get up to the front of the line the girl gives me my food makes the ice creams and I walk out to the car she didn't give me any type of sauce no dipping sauce for my mozzarella sticks no ketchup no silverware nothing and mind you my kids were trying to eat their late dinner on the way home which was still a good half hour away so more than halfway home we realize they never gave us our drinks so now my kids are freaking out they're thirsty they already ate their ice cream before their dinner because it was going to Mel and it was just an absolute disaster here I am trying my Friendly's Express because it's supposed to be faster and more efficient and it was worse than before they closed down the restaurant to reopen it to this Express BS I'm so upset like I don't even want to go step foot in a Friendly's again nevermind this specific one over by the mall in Manchester I've been there other times never had good experiences but I figured when they close it down reopen it how bad could it be would take out well boy was I proven wrong it was the worst experience

I went there to pick up my online order for Yajaira Serrano CkId #291, the order was not complete when I first got there I wasn't even acknowledge by the servers who were there. The food portion was way less than what it should of been, I made it super late back to my job due to the lack of customer service provided by your employees.
Thank you
Yajaira Serrano
[protected]

I had lunch at your Danbury location. This restaurant is extremely outdated and DIRTY! The waitresses don't even have nice uniforms. Just a friendlies shirt and jeans...? Very unprofessional. I had a coupon for $10 off $25 which the waitress would NOT honor because apparently I did not order the correct food-what? Could have told me that in the beginning of my meal ! I will never go to a Friendlies restaurant again!

We ate at the attalboro mass store #1232 and had Kelly 520542 as our server she was not a good server.
We ordered two of the jolly ranchers drinks for our kids and they were upset they didn't get the crazy straws like before and the other kids got. We noticed at all of Kelly's tables none of the kids had them but every other table did.
We ordered the crispy buffalo chicken wrap and was very unhappy with our dinner it was very small compared to what we had before.
We waited at least half an hour after we were done eating for Kelly to come over and offer ice cream to us. She did come to the table once but never offered or asked if we need a refill.
She brought out the wrong meal for our son he ordered the chicken on a stick. It came out as just chicken fingers and fries. It's the same thing I understand but not what he ordered .
Kelly was very Inpersonable.
We have been here before and had great service. We are not sure if we will return to this location as this experience left a bad taste in our mouth

This Myrtle Beach restaurant would not accept my 20% legit coupon and found every excuse not to honor it. They were extremely rude and need to be highly trained if they are going to be working with the public. The coupon clearly states it was for that specific location and said Friendly's on it, and they told me it wasn't a Friendly's coupon. This was absolutely the worst service.

I came in around 9:45 PM to pick up my online order at the Friendlys location in East Longmeadow, MA. To my surprise I walked into pure chaos as I couldn't even navigate around the other patrons waiting for their ice cream orders. There is an outdoor window for patrons to use for ice cream ordering, I can't comprehend why they all filtered inside to make their orders. Clearly the outdoor area was built to accommodate these individuals, it has more than enough space to place ones order and tables to wait for their orders to be prepared. Having everyone stacked over each other in a 4X4 waiting area makes no sense to me. Not only did I have to wait for all these patrons to make their orders, but when I finally made my way to the register the cashier rudely asked another patron if he had been cashed out yet. My order had already been paid for online and was cold by the time I received it. There has to be a better system in place where online orders are more readily available. Makes no sense to have a woman pull out a menu inside to order ice cream, when there is clearly a big board outside with all the ice cream options available! Also I must add it was a beautiful July evening with temperatures in the 70s, no reason to be squeezed into a tiny waiting area like this.

While I was eating some peanut butter cup ice cream. I was chewing on a cup and felt something very hard. There was a screw/nail in my ice cream.
I can't believe an item like this would be in ice cream. Where's the quality control? This is unacceptable. I would like answers from Friendly's corporate office. Will I actually get a response from Friendly's ice cream company.

I bought a box from shoprite in spotswood nj. First time buying this. The box was sealed. When opened it was missing 2 sandwiches. Box was completely sealed. Not sure shoprite is going to take back an open box. Very surprising. Not sure if your package facilitates have an issue or if it happened somewhere along the way. Now I don't want to purchase again. Because i'm not getting the correct amount. Disappointed and surprised. Jaime krygier

My daughter and I had lunch today at your Fairhaven, MA restaurant. Our waitresses name was Imari I believe she was new. They were not very busy at 12:49 pm. We both order the chicken finger meal with mozzarella sticks instead of cole slaw. We waited for our door for 15 minutes. We food came we asked for silverware and napkins and sauces. We waited a good 10 minutes for silverware and napkins. Waitress had to ask someone for them. We waited another 20 minutes for her to come ask how everything was. We don't blame the new waitress we blame management for not properly training her.the good was ice cold by the time silverware came and by the time she checked on us we were already there like 45 minutes. We had appointment so couldn't wait for food to be remade. Very upset over this. Don't like paying good money to wait for the good to get cold and we shouldn't have to ask for silverware and wait a good ten minutes for it. Please call me with any questions.