Fristpay.com
Reviews and Complaints

We thought we were on Ann Australian site, for these track shoes, when the payment went through it came up with this first pay e mail, they sent us shoes alright they were fake Nike kind of running shoe with fake shoe size and they are hideous. Can't contact anyone to complain, these came from China, I still have the address on the package but I guess that's fake.

The below is a website I found and ordered clothes from. When I received the email below I immediately sent them 2 emails cancelling the order... Nothing back and they are off with my cash. I called my credit card company to cancel the payment and they told me impossible. What a joke that you can't cancel the payment especially as it was still in "processing"...!

Dear ...

You have transferred 182.57 GBP to phaconsult.co.uk.

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The order details are as follows:
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Order No.:
Seller website: phaconsult.co.uk
Payment Date&Time: [protected]:32
Amount: 182.57 GBP
Payment No.:

Note:
Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.
Please note "oreinverry" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.

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Should you need any further assistance, please don't hesitate to contact our Customer Services department at [protected]@fristpay.com
Tel:
Fax:
E-mail: [protected]@fristpay.com

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Notes:Please don't reply this e-mail directly as it was sent automatically!

I ordered a pair of All Stars in March 2016, received the order confirmation and a confirmation that my payment was piad to Fristpay.
A month later I received a plastc envelope with the wrong pair of All Stars. I immediately emailed "custimer service" and had an email back saying that I could keep the shoes - and that I would be happy with these, since they were also smart (!).

I have since then emailed back and forth stating that I either want the right pair of shoes or a refund. At some point I was offered 15% refund, which I denied, since it had then taken two months. Also, "customer service" sent the same email several times, as if I had not already replied.

I am really unhappy with this. Furthermore I had to pay extra tax, since my parcel came from somewhere in China!

In the middle of this ridiculous email conversation, the person I had emailed with suddenly was no longer available on email, Thus, I had to start all over Again with a new "customer service" person, explaining why I am unhappy and why I want a refund!

I order the online order from crown-events.co.uk this website. This website is Netherlands based but also operate from china. In this website u have only send message for complaint there is no contact given. I order the two pair of shoes from india I paid 125 pounds . But they send the wrong products now I complaint that from thier website. There is a female name called fannie fan she replied if u return the product there is to much difficulty bcoz of custom and all tha. I send almost 100 of msgs and mails to thier mail id its (service.[protected]@gmail.com) she reply u take refund of 15 % of the amount. This is totally online fraud based company to take full payment and send fake products, bcoz they operate it from china and we are in india. They knew we are not take a bigger action against them thats why they fo frauds again and again please hrlp in this matter what I can do.

Site is Netherlands  based, but may also be from China

Owner: Amy Nicholson
Owner Address: 42 Queen Annes Road
Owner City: YORKOwner Postcode: YO30 7AFWebsite Location  : Netherlands 
Probable website origin :- 58%;    Netherlands 42%;  

 ChinaNotes:-This website is 165 Days oldThe website expected life (366 days) is relatively short.The website appears to be less than six months oldThis website setup involves countries known to be high riskThis website is likely to be operating from a high risk countryAnalysis Details:- This webite is very new, and as such doesn't have an online reputation yet. As with all new businesses, we suggest that you take care and if necessary get in contact with the owners before placing an order of value.This site has a high risk country associated with it. This may be as you expect but care should be taken if purchasing an item from a site that you didn't expect to be associated with the countries listed above. Certain countries are listed as being high risk because of the high percentage of online fraud or tendency to send fake/replica items.The website has been newly registered with a short life expectancy, which follows the pattern used by many fraudulent and fake selling websites. Please be vigilant and take extra care before providing any payment information.

Thanking you
Gaurav khurana [protected]

I ordered a pair of shoes from a website masquerading as Swiss. Aargauertafelrunde.ch. An instant after ordering, I thought something was fishy. I tried to stop the transaction. My bank refused to comply. Weeks later I'm getting red shoes made of rubber instead of a snake print and patent leather. Fristpay contacted me shortly after I'd placed my order. After that, everyone shrouds themselves in silence. I'm a German lawyer. Judging by my experience with the police, they'll do zero about this internationally relevant matter.

I bought shoes from uk website bennieblancos.co.uk which has now changed to the name of timetogetaway and is still selling shoes. Shoes were never received, payment made to Fristpay who will not answer my e-mails. Original site bennieblancos is connected to a guy called Jake Webster from 14b Station Road Puckeridge Herefordshire SG11 1SN, UK . IP address also linked to a site in Turkey. I don't expect to get the money back but want to warn people not to buy from these crooks.

Everyone please beware they now have another company website called lasermaxroll.co.uk.
I have to say something did not feel right when I was ordering but the dress looked really nice and the price reasonable. The minute I pressed send and got the email from fristpay and a service named cheap wedding dresses I knew something was not right. I googled the names and found this site. I had originally found no reviews under lasermaxroll. I called my bank who tell me the money had already been taken (in less than 5 mins!) and the amount was more than I paid for. They also have no information under there shipping and returns tab so bottom line I am sure if I get anything I won't be able to return it. This NOT a UK company but a chinese scam. I don't leave out much hope for getting what I ordered but my bank cannot raise a dispute for 15 days. Oh well let's wait and see. I just felt I need to get the name lasermaxroll into the internet reviews as I did not see any when I initially searched.

I ordered shoes from hr7.co.uk and payed with Mastercard. When I didn´t get any confirmationmail for the purchase I got suspicious and contacted them, which is only possible via a contactform on the website. I didn´t get any reply. After some days, a package from China arrived, with a completely different product from what I have ordered, and most likely a piratecopy. At this point I also got an email from them confirming my purchase. When I replied to the email-adress suggested and requested a refund I din´t get any response. Therefore I have filed a complaint with the police and will make a reclamation with my bank to try to get the money back. I have found out via internet that lots of people have hade problems with Fristpay.com, under different names, and not getting any product or completely wrong product without getting the money back.

I searched Google for Plus size clothing supplier and the above company came up. I did not know this site was based in China as there was no indication where the goods were coming from. I believe they deliberately withheld this information to snare unsuspecting purchasers online. I ordered 3 items of clothing from their site and received, eventually 3 items nothing like what I had ordered. I ordered tops and received ridiculous dresses which are neither plus size or what I ordered. I have sent several emails and been told that they will refund 15% of my money back even though they claim "there was a mistake by their warehouse!". I have asked them for return details as the clothes sent are no good to me. they say I should keep them and make a further order. I am concerned other people will be caught by this fraudulent company. I have included copies of some of their emails.:
Me;I am concerned that I cannot find yr company and the only contact is this
email. can you confirm to me that you are a real company and how long it
will be, estimating, that I will receive the goods I have recently ordered?
...I have confirmed that the warehouse made the mistake. We feel very sorry about it.The goods you have received is our best selling this year, It is very popular now.The price and quality is better than the goods you ordered.
How about keeping the goods in your hand, would you like to buy some others from our website.For your next new order, we will offer you some discount.Thank you for your cooperation!
mE:...There were 3 items ordered, not ONE of the items I received was what I
ordered. I am not happy at this as I needed one of the items quickly! I
would like to return what you sent me immediately as they are nothing like
what I had ordered. and ask for a full refund of my money. Please send me a
return form and address so I can return these items to you as they are not
what I ordered. I will be making a statement online about this company as I
am not confident that I will receive what I ordered. I await your response.
...I have confirmed with our warehouse department that they are out of stock now. I feel very sorry about it. So how? How about keeping the items in hand and then we could help you apply for a certain refund? Thank you for your cooperation!
Have a good day!
mE;To: Aline Lee
I have received your response to my email regarding a refund. I do NOT, repeat NOT, want to keep the items you sent me as they are nothing like what I ordered.
there is absolutely no point in my keeping them as they are completely the wrong size! Just let me know when I will be refunded my money immediately.
...I have delivered your e-mail and complaint to our manager, and have negotiated with our manager, then he told me.After my great efforts to help you, the most refund we could do for you is 15% as compensation.And for your next new order, we will also offer you some best discount. Thank you for your cooperation!
And so it goes on and on...

Thank you

I ordered the above jacket from the website but have heard nothing but the money have gone from my account. Definite scam. This company does not exist. I would like my money back please.

Dear [protected]@yahoo.co.uk:

You have transferred 87.73 GBP to allicandoisdance.co.uk.

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The order details are as follows:
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Order No.: 1YC-cc574kk-fp155
Seller website: allicandoisdance.co.uk
Payment Date&Time: [protected]:00
Amount: 87.73 GBP
Payment No.: YKF1606120701056650

Note:
Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.
Please note "SZ HAS TB CO, LTD" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.

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Should you need any further assistance, please don't hesitate to contact our Customer Services department at [protected]@fristpay.com
Tel: +86-020-[protected]
Fax: +86-020-[protected]
E-mail: [protected]@fristpay.com

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Notes:Please don't reply this e-mail directly as it was sent automatically!

The order was for a pair of trainers from this site -

http://www.bohemiantents.co.uk

...
This is the payment email I received from fristpay -

[protected]@fristpay.com
You have transferred 59.19 GBP to bohemiantents.co.uk.

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The order details are as follows:
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Order No.: 1ZW-jj2269hh-fp7419
Seller website: bohemiantents.co.uk
Payment Date&Time: [protected]:32
Amount: 59.19 GBP
Payment No.: YKF1605170632279897

Note:
Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.
Please note "SZ ZHZY TECH CO, LTD" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.

So, I thought I bought a pair of Adidas Dragon Originals Suede Brown & Black Trainers. They looked very nice and reasonably priced on the website dereksremovals.co.uk (Should have realized something was fishy!) How wrong was I?
A week later my purchase arrives unboxed in a EMS delivery bag from China. It was no 'Dragon' believe me. However, it does have the 3 stripes and mustard yellow isn't too far from brown I guess! The sizing is off by 1 size so they are going to be a squeeze.
I've conceded to getting a refund after reading other complaints here, but would urge people to check thoroughly before making online purchases. And to definitely, DEFINITELY NOT use any of the sites mentioned in this thread, as some scammer is making money out of our misfortune.

SCAM ALERT : GIFTSZONE.CO.UK / FRISTPAY.COM

I ordered a pair of Nike Sportswear Tiempo 94 Mid F.C. - Triple Black/Ivory (shoes380755) = £57.14 from www.giftszone.co.uk online store only to receive a different pair of shoes which appear to be fake (image attached).

I should have paid close attention to their website which has over inflated prices (>100%) discounted to normal retail price.

You live and learn : )

To fellow online shoppers, always check the domain with whois.com if the website is suspect.

SCAM : Giftszone.co.uk / Fristpay.com

Not surprised that nobody responded to the customer support email (repeated attempts) and there is no contact phone number or address on their website. The domain was also recently registered (2016).

Support Email : service.[protected]@hotmail.com
Hotmail account for support ?

Fristpay recently sent me an email with a tracking number to confirm my product had arrived (image attached). There is a contact number although the number is constantly engaged.

WHOIS Results :

Domain name:
giftszone.co.uk

Registrant:
Kate Boydell

Registrant type:
Unknown

Registrant's address:
2nd Floor Alexander House
WOKING
Surrey
GU21 6EJ
United Kingdom

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 18-Apr-2016

Registrar:
PDR Ltd. d/b/a PublicDomainRegistry.com t/a PublicDomainRegistry.com [Tag = PDR-IN]
URL: http://www.publicdomainregistry.com

Relevant dates:
Registered on: 18-Apr-2016
Expiry date: 18-Apr-2017
Last updated: 18-Apr-2016

I ordered a pair of shoes, CHIE MIHARA at http://www.thehouseofstyle.co.uk on May 2nd, and received just only a payment completion e-mail, not an order confirmation e-mail from Fristpay.com. I knew the company name for the first time, so explored how the company is operated on the Internet. As result, I was not able to find out the homepage of the company, and reached out this complaint board about Fristpay.com. I still didn't receive an order confirmation from the seller even though I contact them several times from their contact form. I already explained about the situation to the credit card cmpany. I hope to get back my money from the scamming company.

BE CAREFUL AND AVOID THEM!

I bought a pair of shoes from gravers-helseservice.dk (allegedly shoe seller - scam 1). Then I received an e-mail confirming the payment from fristpay.com (payment services provider - scam 2).

Scam 1 was supposed to be in Denmark. However, I realised with the e-mail from scam 2 that scam 1 and scam 2 were located in China. At that moment I sent an e-mail to both companies and wished to cancel the purchase. I have never heard from scam 1. Scam 2 refused to cancel the purchase and later sent me a pair of rubber (I even had to pay for the transport cost from Chin to Europa).

I have applied to the authorities but there is nothing that can be done. Those two companies are still active.

AVOID gravers-helseservice.dk and fristpay.com. THEY ARE SCAM.

Lesson learned: I never buy online from a company that does not provide contact info on the web-page and without calling them to confirm certain information.

I also ordered a pair of New Balance Sneakers and received a completely different model that is only a cheap faux.

I tried to contact someone from the shop several times. They offer a contact form, but that seems to be just a fake, too.

Further not being able to find any contact information (neither on their website nor any kind of sender information inside the package) makes it impossible for to send it back.

If you try to change you log-in data for the website you will find the following e-mail address:

service.[protected]@hotmail.com

But all attempts to reach someone are simply in vain:
____________________________________________

Delivery to the following recipient failed permanently:

service.[protected]@hotmail.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain hotmail.com by mx2.hotmail.com. [65.54.188.72].

The error that the other server returned was:
550 Requested action not taken: mailbox unavailable

http://www.coopermorison.com.au handle their orders via fristpay.com, too.

Hands off!

http://PandoraVIP.cc advertises itself as a certified pandora retailer. I purchased items in March 2016. My credit card was charged more than the amount of the invoice. When I received the goods they were obviously fake and didnt cip or fit the way they were supposed to. I contacted the seller for a refund of the overcharged amount and a refund or replacement of the faulty items. Seller requested photos of the items which I provided. Seller then refused to refund or replace anything stating instead "hello customer, wish you have a nice day!
As you know, the authentic item of this item can only be purchased from authorized dealers.
Our products are Class A product, but we have a guarantee on high quality that you should expect,
and they're nearly the same as the real ones!
also, we have many returned customers from over the world, pls do not worry, thanks!"

I placed an order on this website and purchased a pair of brown leather Clarks boots which cost €109. I received the order well past the shipping time given and what I received was a pair of cheap plastic boots which did not even resemble what I ordered.

I got in contact and had an email back from Emily blaming the supplier and offering a 15% discount. I emailed back saying I was requesting 100% refund and requesting return authorisation and documentation to retrun. I did not reveive a response. I have emailed numerous times since but have never had a response.

Bought a pair of Nike sneakers on their website. Didn't get emailed a receipt. No shipping info on their website.
Sneakers arrived and are completely different from the ones in the picture and are clearly fakes. There are no Nike trainers anywhere online that look like these. The ones in the picture are brown suede. The ones that arrive are orange rubber.
I sent them a message via their website saying I want a refund. They replied eventually offering me a 15% refund to keep them. They didn't deny that the sneakers are fakes. I said no I want a refund and will send these back to them when I get my refund. They replied again offering me the 15% refund to keep them. I said same thing back. I haven't received a refund and now they're ignoring my messages.

although I do check out when buying from an unfamiliar company, I didnt suspect this one until a week later. http://www.australiadvdboxset.com/
I bought a dvd set through this company, and after I paid I saw it went through fristpay. The usual response emails saying I had made a purchase came through.
However, although I emailed there was no response. No product has arrived.

Dear [protected]@yahoo.com:

You have transferred 119.0 AUD to australiadvdboxset.com.

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The order details are as follows:
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Order No.: 11035
Seller website: australiadvdboxset.com
Payment Date&Time: [protected]:03
Amount: 119.0 AUD
Payment No.: YKF1603290904332024

Note:
Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.
Please note "FEJHKJYXGS" will be displayed on your credit card statement instead of the website from which you purchased the mentioned product.It's just used for sending bill statement by the seller's payment processor as a tool.

-------------------------------------------------------------------------------------------------------------------
Should you need any further assistance, please don't hesitate to contact our Customer Services department at [protected]@fristpay.com
Tel: +86-020-[protected]
Fax: +86-020-[protected]
E-mail: [protected]@fristpay.com

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Notes:Please don't reply this e-mail directly as it was sent automatically!