Frontier Airlines takes advantage of people by advertising you are able to fly whenever, wherever, as many times as you'd like with the GoWild Passes as long as it's not during blackout dates and reservations are made 24 hours before. This is a lie and false advertisement! Every time I tried to book a ticket to go anywhere, their system would not allow me to book with my GoWild Pass. I don't know if they oversold the tickets or if there was something wrong with their site, but I was never able to book any flights. When I tried to cancel my pass purchase, I was unable to speak to a representative and no one was able to cancel the pass purchase for me. Then when I was left with no other option but to keep the pass, Frontier Airlines systems would not allow me to purchase not even a single ticket!
When I make a purchase for a service/product, I expect to get what I paid for. Not once did I receive a service/product that I paid for! I got nothing from the purchase because Frontier Airlines systems did not allow me to book anything at anytime! I just want a refund of $499 that I never received the service/product for.
Claimed loss: $499
Desired outcome: I want a refund of $499