Frontier Airlines
Reviews and Complaints

Flight Attendant ignored assisting with lifting carry on to overhead on Flight 718 from Denver to Washington Reagan on 17 Mar 2017 at 1045 AM from Gate A36 arriving in DCA at 410 PM.

She was a slender about 5'8 - 5'10, middle age, long black hair with some grey. Her hair was pulled back in a pony tail that day. My travel carry on was not filled with books.

Scheduled flight from lax-ord 12/20/16.. Few hours before my flight, I received an email that it was to be cancelled. No reason given. I tried to call customer service and waited for 45 minutes before I was disconnected. 3 options were given that were not accommodating to anyone! Full refund, wait till monday 12/26/16 (After christmas) or book with another airline (With my own $ and frontier will give me back only 400 of it) !
Unbelievable!

We were scheduled to fly out on December 18, 2016 at 2 o'clock in the afternoon, flight was canceled two hours before take off. Frontier airlines would not help us schedule another flight or give us comps for hotel. They can only get us from Miami to Denver but not Denver to Salt Lake which was our destination. So we booked a flight with them to Denver and another company to Salt Lake City for the next day. The next day we sat and waited for over eight hours with no information on what was happening until they finally told us that there was a strike. Our luggage was under a plane so we had to wait an additional two hours to get her luggage. They gave us a refund supposedly, but nothing else not even at the sorry or an apology. Never fly Frontier.

This is the worst experience I have ever had with any company I have ever done business with in my 49 years of life. I've never even written a complaint about any other company ever but felt I had to warn other people about this unethical and unprofessional business. I booked a flight for my company training a month in advance and took American Airlines to Salt Lake City for training with Alsco Linen and had the return flights with Frontier Airlines. My flight was scheduled to leave Salt Lake City on Friday July 22nd at 8:50 PM to arrive in Denver at approximately 10:30 and then catch my next flight at approximately 12:00 and arriving home at 4:20 AM Saturday. I get an email a few hours before the flight telling me my first flight is delayed until 11:00 PM so I knew I wouldn't make the connecting flight in Denver to get home to Indianapolis. So I called and they told me I would have to fly home on Sunday two days later and basically I was ### out of luck. They offered no other options and didn't even want to refund my money for the flight. The people on the phone were some of the rudest people I have ever dealt with in my entire life. If you are looking for a trip full of misery use Frontier. I would pay 100 times as much to travel on any other airline.

I dropped my niece and her friend off at Orlando International Airport at 0900 more than 2 hours before their flight was to leave they waited in line for more than an hour with 3 agents on duty. Not that this is a surprise but the way these two young adults were treated is. Over the intercom they were all told that if you are leaving for Denver please step forward to get you on the plane. As they did they waited behind another couple and a women behind them. After the agents let the couple go on they looked over my niece and friend (interracial couple) and the agent said that they would have to step aside and let the women behind them go first. My niece questioned this of course like anyone would and the agent was rude in a demeaning tone “MOVE ASIDE”. The young women left and went on to the plane the agent continued to ignore my niece and pretended to tend to something on the desk. After several minutes my niece said to the agent our flight is leaving the agent stated YOU ALREADY MISSED IT SORRY YOU WILL HAVE TO COME BACK TOMORROW. My niece was upset stating why would you ignore us and not let us on and then tell me we missed the flight you made us miss the flight to her amazement the agent stated oh well there is always another one. My niece said no I am not leaving tomorrow I am meeting friends in Denver and I have all our plans hotel and car already paid for. The agent took her time being rude and ignoring them and after an hour got them on a flight at 740pm. Now they have missed a whole day of a vacation they planned and saved for over a year.
I would hate to think that this agent discriminated against my niece and her friend because of the color of his skin, but it seems to be the general consensus of what had happened here. I would hate to believe in this day and age that your employees are not taught tolerance and humanity before they begin to work with such diversified people. This county has all types, it is a melting pot of unique beautiful people that no more need to be judged by society for whom they choose to date as what skin color they have. I would have hoped better for a company that greets so many in a days-time. I would hate to think of what would come of this when I send a letter out to every media outlet I can find to tell the story of blatant discrimination. I am sure your company would suffer as my niece and her companion did. How belittling it is that your company would allow for such disgrace of other human beings.
Not only do you owe my niece and her friend an apology you owe them for a trip they lost a day on and the humiliation that everyone else got on that plane except the interracial couple that was told to step aside.

Lisa Gangitano

My flight was delayed twice. I did not stand by the fair when the flight was delayed 2 hours so they gave away my seat. stoof at the customer service desk for 60 min to no avail. My flight was from Boston to Orlando and they offered me a flight from Chicago. With no way to get to Chicago from Detroit airport, they closed the case saying they offered me a new ticket which I did not accept. They were so gracious to refund me 50 dollars which they claim was the price of the one leg of the flight. Not the 300 I spent on the ticket

Do not ever fly frontier.
No matter what the purported price of the ticket is you're buying, it's not fully disclosed. Read on.

I'm no lawyer but it seems that frontier is engaged in deceptive business practices. They do not list the fact that you'll be required to pay additional money if a) you want to bring a carry-on with you. Yes, a carry-on. Why the faa and the ftc don't come down on these nefarious creatures is beyond me - aside from these agencies really don't protect american consumers like they once did many, many years ago.

Expedia is just as culpable. I feel duped into buying this ticket on such a lame # airline. This extra charge fact should have been disclosed by expedia before purchase was completed. Now it's too late for me to buy a ticket with another normal airline. And no reasonable argument can be made by frontier for not allowing people to at least take a carry-on bag without additional charge.

Because this fact is hidden from the consumer at time of purchase, this seems to be a deceptive business practice designed to create a sale under false pretense.

This is just a racket to get more money out of people and I don't understand how it could possibly be legal. I bet 99% of their flyers succumb to the upcharge... What are they going to do otherwise?! The other airlines should also file anti-competitive suits against them.

Any lawyers out there who want to file a class-action complaint?

I have been trying to book a ticket for the past five days and it's IMPOSSIBLE to do this with Frontier. I have 46, 000 FF miles, that expires a week ago. They never told me the miles were going to expire. Now if I want to re-instate them, I can but after 3 different CS people and an hour on the phone I gave up. Have spent three hours on the tel with CS people and can't book with them, can't book online. They'll sell you a seat, but then you have to pay for the carry on bag, the seat, i'm surprised they don't charge you to use the toilet. This is the WORST airline ever. I will do everything i can to avoid them. It's worth it to may more to fly for an airline that does not have the hassle factor that frontier does.

Frontier Airlines used to be the seamless and most dependable airline to fly. WARNING: This airline no longer is functionable and has lost its integrity. Once you purchase your ticket, you must expect the following: incredible delays: your incoming plane for your flight will not arrive as expected. You will miss your connections and will arrive extremely late. New seating: your new seat has no reclining capability, the tray table is the size of an envelope making working on laptops impossible, and the plane is full of crumbs and left over trash. Your suitcases: Will not arrive. All flights will take up to 4 hours to locate baggage. The airline excuse: We are short on baggage agents. Incredible stress on their employees: Why would they continue to work for Frontier when they find disgruntled customers to face on the job on a daily basis. The entire experience is beyond comprehension.

My boyfriend booked a flight with Frontier to fly from Detroit to Portland (layover in Denver) for this weekend. We drove to the airport, he went to use the Kiosk to print his boarding pass, the Kiosk was out of service and said "see attendant" and there were no attendants. There were about a dozen other passengers in the same situation.

He then called the airline, spoke to a supervisor, and only received a $64 refund (original round trip cost him $400, so guess $200 each way, and only $64 back? They had a lovely $99 change fee. Wonderful. And something like a 10% refund guarantee. Ridiculous.)

He then had to book with Southwest to get to Portland anyway, and that cost him $300 one way.

Overall, neither he nor I will be doing business with this airline ever again. I've decided for cheap flights, I'm gonna stick with Spirit, I've had good experiences with their A La Cart model and their services.

It would have been nice if they had given a better refund, or at least credit towards a future flight or free bags for a future flight or something to make up for their failure to have a customer service representative at the desk since the Kiosk was out of order.

Aug 1, 2015 Unprofessional Atlanta Airport Staff with Luggage issue.
Saturday 8-1-2015, I flew Frontier Airlines from MSP to ATL, I checked 3 pieces of luggage. Once I arrived to ATL, I only received one piece of luggage. I then talked to ATL Frontier Baggage Staff, the had me filled out a form and told me that my luggage would be delivered to my hotel in 24 hours. Upon leaving the airport I discovered that there was an earlier fight leaving MSP to ATL that would get my luggage to ATL 5 hours earlier than the time projected. So the MSP Baggage staff put my luggage on the 6am flight. When I hadn't heard from the ATL baggage staff by 6 pm the next day I called numerous times, no answer, I left a VM no returned call, so at about 10pm, I decided to go to the airport to talk to the frontier staff myself, I had my daughter search all of the carousels for our luggage, she happened to find it sitting by a carousel in which the flight had landed at 4pm.
I did not receive a call, nor was my luggage delivered to my hotel as promised. When I went to the office to talk to the staff, she was on the phone (that I assumed didn't work) hanging out with other coworkers, she totally disregarded me. So I took my luggage and left the airport.
To add, I called Frontier many times, I was on hold for over an hour and no one could direct me to the correct area. They kept transferring to other departments that had nothing to do with luggage help. VERY unorganized. I guess you get what you pay for... lousy service.
This would have never have happened on Delta, because they have a baggage tracker app that you can use on your phone, so you know where your bags are at all times.

Our flight times were changed twice and the plane was 40min late leaving! Upon our return flight, the plane was 20 min late and had to be cleaned making it later! when we got on the plane to be seated the flight attendent was rude and unprofessional. The pilot was driving faster than normal. We travel Frontier a lot and never had these issues. I hope it was just this one time

Beware of deceptive pricing by frontier airlines. I have been monitoring airfare for possible spring break trips. Yesterday I received an email from frontier and it had very attractive prices for denver to cabo san lucas. I was happy to select flights (from their fare calendar for the cheaper flying days) and was happy to see the flights coming up as direct flights. I knew from previous experience that I will likely need to account in my head for additional costs to actually get seats assigned for my party, as well as additional costs to do carry on's as well as checked bags. Several times during the day, I double checked that tickets were available for our party of three for the selected cheapest days, each time it showed a total listing an approximate tax and fee amount that was similar to the amount I expected. Based on this, I shared this insight with my family and we all decided that based on the pricing we would select this trip instead of a couple other options, and furthermore, we decided to book on frontier airlines website instead of doing a package with the hotel as it was a similar price. So I went back online to actually purchase the tickets, and imagine my surprise, (and anger) when the booking screen - not the earlier pricing screens - show that $100 per ticket surcharge will be added (the ticket prices from the earlier totals were showing $260 per ticket - so this is quite a large bump). No description other than it could be fuel prices (ha - they are lower now than they have been in years!) - or that it is due to peak demands (what the heck do they show calendars guiding a person to the cheap travel days and times?) in my mind this is totally deceptive, fraudulent and unethical.

If your traveling on and airline and dont mind being late leaving the your gate, Frontier Airlines. If your traveling and dont mind missing your connecting flight, Frontier Airlines. If your traveling on an airline and dont mind being disrespectful flight attendants and gate staff, use Frontier Airlines. If you are traveling by air and want to be charged for your carry on and like to be charged extra for your "carry on" (such as a camera tripod $50.) use Frontier Airlines. If your traveling by air and dont mind paying $6 dollars for a can of soda, Frontier Airlines. Need I say more.

At Midway Airlines, at approx 6p on Tuesday, October 21, 2014, near the waiting area at C2, I entered a room designated for yoga. I didn't know Frontier offered such a service. Before entering, I asked an employee if the general public was allowed in the room. The employee to whom I spoke was not aware of the existence of the yoga room, but encouraged me to check it out if the door was not locked. I reviewed the rules posted on the wall: essentially, the only rule applicable to clothing prohibited the wearing of shoes. Also, a rule clearly stated that only the practice of yoga was authorized. I was wearing casual business attire; my bag was checked. Even if I had access to my bag, I did not pack any yoga clothing, only regular workout clothing. So, I removed my shoes, sweater, scarf and business trousers in order to practice. I was still wearing my business shirt and underwear (a bra - not visible and full panties - slightly visible when I stretched upward). Another woman arrived and we practiced yoga without incident. Two other woman arrived, briefly accompanied by a male officer, who stood in the doorway briefly, and left. The two woman began to practice calisthenics, in clear violation of the rules of the room. Some time later, a second officer - a woman - entered the room and announced that this was a co-ed yoga room, my attire was inappropriate and suggested that I purchase yoga pants. I pointed out the stated rules, advised that I was not prepared to search for and spend money on yoga pants for a 20 minute yoga workout, and declined her suggestion. I advised that, if a man entered the room, I would put on my business trousers and leave. She made a call, left the room, returned shortly thereafter and asked me to leave. I did so, got the name of the officer (Officer Tyse) and advised that I would file a complaint with Frontier Airlines. Incidentally, the officer said nothing about the fact that the two woman who came into the room were not practicing yoga, in clear violation of the clearly stated rules on the wall. Also, all three of the other woman in the room stated that my appearance was not offensive to them. Instead, Officer Tyse imposed her own neuroses upon my innocent and peaceful yoga practice. I was in practice alone, minding my own business. When the first woman came in, we were quietly practicing. The next group of woman were in violation of the rules by doing calisthenics; however, the mood was completely convivial and cooperative. If the rules stated that how I was dressed was inappropriate, I clearly would have complied. Obviously, the rules were not definitive, as the two woman practicing calisthenics were not even cited by Officer Tyse, as engaging in inappropriate behavior. Indeed, she was so frightened at the sight of a woman in a long, man-tailored shirt, with a bra and full panties underneath, that she indulged in clearly discriminatory and capricious behavior. More egregiously, she deliberately left the door wide open while announcing that I had to leave, thus, inappropriately exposing myself, as well as the other women in the room. At least one of the other women asked Officer Tyse to close the door; Officer Tyse pointedly ignored their request. If Frontier is going to offer a yoga room for the use of its customers - a great idea, which makes flying - an increasingly stressful activity, somewhat less stressful - it makes sense to have clearly delineated rules. Frontier's personnel should not be able to intrude upon a quiet exercise and 1. Make up a rule that doesn't exist, and, 2. Fail to enforce a rule that clearly exists. I visited Chicago to attend the American Association of Ophthalmologists. I recommended to all who inquired what a positive experience I had with Frontier. However, as we all know, while a recommendation may be communicated to a number of individuals in response to a particular inquiry, a complaint will be communicated to a wider range of individuals in unsolicited fashion. By the way, upon Flight #916's landing at the Trenton-Mercer Airport, our plane was detained on the runway for approximately 28 minutes. We were told a previously landed flight was still deplaning and dropping off baggage, and we had to wait. Really? There was no other hanger to which we could be directed? Ordinarily, I would have treated this snafu - sitting in an airless cabin full of angry passengers, including a screaming baby, a pregnant mother-to-be and a woman loudly exclaiming "this is an epic fail; this is my first and last Frontier flight!" - as just the cost of flying today. Unfortunately, this was the proverbial "cherry on the top of the cake".

I made reservation for my wife son and I to fly to Memphis TN.Reservation code DNVTON on Aug.

13th - Aug. 15th. After realizing that we were not going to have to stay over til the 15th I called a re booked to return on the Aug 14th...fully expecting there to be some charge for doing so. Surprisingly the Frontier airline ticket agent informed me that date I was switching to was cheaper than the original date.

I was being credited $$. She further stated that not only was I not being charged but that she could update us to "stretch" seats all seating together with a free beverage for only $48. She took my credit card and we were set to travel! I even received a confirmation via email Remember the change was made the night before our original departure on the 13th.

WHAT HAPPENS NEXT IS WHERE THE UNETHICAL AND ILLEGAL PRACTICES BEGIN.

When we arrived the next day to fly we could not be ticketed because Apparently a mistake had been made by the ticketing agent I had spoken to the night before. We were held hostage at the ticket counter (almost missing our flight) until I paid almost DOUBLE what the original cost of the fair was. The ticket agents were the rudest POS' I have ever experienced. I have complained numerous times.

To no avail.I have NEVER heard from the Airlines!

November 2013 - Flew from MSP to LAX, with a connecting flight in Denver. Our flight was with Frontier Airlines. At MSP, we were told about the baggage fee for carry on luggage. When my sister said she called and was told there was no fee, our tickets were updated to show carry-on luggage. The connecting ticket from Denver to LAX did not get update, and we were told that when we got to Denver we could show them our MSP to Denver tickets. When we got to Denver, we told the rep at the gate right away. She told us she would not let us go and would not update our ticket stubs. Called the manager over who was rude and even less helpful. Told us we needed to pay the $50 per person (there were six of us). This was a 3 day girls weekend and the 3 senior citizens in our group carried snacks and very little change of clothing. We tried to take out their clothes and put it $50. This is a horrible airline with very bad service. I will never fly with them again.

Frontier Airlines practices deceptive and unfair business practices in its online internet booking practices. On two consecutive occasions, I went to pay for a flight to have a notice jump up indicating that the selected fare price was no longer available. On the second attempt, I moved swiftly through all pages and fields, and the same result occurred. In both instances, the fares jumped by over $100. Left with no choice (my mother in law is gravely ill, we have to travel) I purchased. This is unfair, deceptive, and i believe is intended to manipulate people into thinking they are getting a good deal and then at point of purchase they hike the price. Please help. Diane Peters, [protected]@gmail.com

Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger. 1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per gallon of fuel).
2. If you are late in arriving at a gate and had an unqualified carry-on (which they love to lead people to their sizing unit and discuss for everyone to see), they will charge you $100 to have it checked at the gate (which in my case was more that the value of the luggage and its contents at the time), or RUN down to ticketing to have it checked for another $20 and then return to through another long TSA screening.

3. These inconveniences were bad enough, but when a family emergency came up and there was a strong desire to get home more quickly, there was going to be a $165 per seat change fee on top of an additional air fare charge because we booked the original tickets through a third party. This would have more than doubled the original ticket prices to change only one side of the journey.

4. Then, during the flight they tried to get me to sign up for a Mastercard (having an annual fee) in order to earn miles for free flights, in theory with no black out dates. However, having been down that road before with them, I knew that they probably have a very limited number of seats available for any given route, so those miles are probably not very useful - but they'll have your annual fee for the credit card anyway.

Considering that I drove an extra 75 miles each way to fly with Frontier (did I say they dropped Dayton, Ohio?) to get a better fare, this experience has driven me away from Frontier rather than encouraging me with their slogan to join flyfrontier.com for better perks and better fares.