Frontier Airlines review: Carry on double charged 1

August 4, Buffalo to Philadelphia, My first trip with frontier and my last one. I learned that Frontier is a credit card company who also flies planes.

This experience was both predatory and abusive. My husband forgot his carry on and since they board first the paying customers, I was left behind with his carry on that I paid for when booking and though the agent saw him without a carry on she allowed him to board and then asked me to pay again. The agent was disrespectful and insisted that I could not board without paying again for the same carry-on bag. I was also told that I could request a refund by filing an incident report on your website. After landing in Philadelphia, one of their customer service agents, Sam, documented that we arrived with only one carry-on bag, for which I paid $76 at booking and an additional $99 before boarding in Buffalo.

This incident is compounded by the fact that we were stranded in Philadelphia for four days due to a flight cancellation. When we were finally able to board on August 8th, we were subjected to further delays: first, sitting in uncomfortable seats as we waited to take off, then returning to the gate for a passenger who wished to deplane, and finally waiting in line behind six other airplanes before taking off. We ultimately arrived in Ft. Myers at 1 a.m., after sitting in those plastic seats for 10 hrs. I could have been in Europe in 10 hrs

It’s clear that Frontier Airlines prioritizes profit over customer care. I feel compelled to share this experience online to warn others about your unethical practices. I will also be filing a complaint with the Better Business Bureau, complains boards and sharing this on social media. No one should be treated like this by an airline.