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On October 9, 2023 we had schedule two flights: F9 1138 from New Orleans to Orlando Fl. (F9 2755) and F9 2755 From Orlando Fl. to Ontario, Ca. (ONT)
Upon arrival to Orlando, our tickets said Flight F9 2755 was departing from gate# 87. We confirmed the gate with the Flight Board and rushed to gate 87 having to go through a massive line at the TSA Security Screening which took nearly one hour. When we finally got to gate # 87, we found out that it was changed to gate # 16.
Because of the layout of the Orlando Fl. airport, in order to go from gate 87 to gate 16 we had to go again through TSA Security Screening, which and estimated time of 45-50 minutes. It was obvious that we were not going to make that flight.
We proceeded to Customer Service, where (after waiting in line for nearly one hour) we were told that it was basically our fault that we had missed the plane, and if we wanted another flight we had to pay $ 198.00 for both tickets. The best they could however, was a flight to Las Vegas Nv. at 9:44 pm, arriving in Vegas after midnight, with a connecting flight to Ontario Ca. at 9:09in the morning the following day. That meant that we had to spend the night in Vegas which amounted to $ 171.26 at a Motel 6 near the airport.
We are holding Frontier Airlines responsible for our loss of $ 369.26, as it was not our fault that we were not able to make that connecting flight. There were no text messages, emails or any other communication from your airline.
We have copies of all expenses paid.
Your attention to this request is greatly appreciated.
Olga Silvia Losada/Jose Mario Losada
email: [protected]@gmail.com
email: [protected]@gmail.com
2602 So. Cherry Ave. Ontario, Ca. 91761
Desired outcome: Reimbursement of $ 369.26
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