Frontier Communications review: fraud and cheating 51

All Frontier offers for Internet service are bald faced lies *************
They are ALL LIES! The practice that they use is called "bait and switch" marketing, and that is where they offer up nice juicy deals for service, like $25 for 2 years... or maybe (like in my case) it was $49.00 for service. Only thing is, when you get the first bill, the bill ends up (again in my case) being more than 3 times what the ad was offering. $163.00, and the damn thing had not even been installed not to mention ever even been used.
Cancelling was impossible too! Even after initially discussing the Frontier Internet service deal in the offer I had, the Frontier telephone sales lady swore to me on that call that there were "no tricks and I would expect the price I was given, plus a few tax dollars".

WHY DO THEY DO THIS OBVIOUS FRAUD, INSPITE OF BEING LIABLE IN A LAW SUIT?
If Frontier or any of the other Internet companies, and ths includes both TV and phone services facing litagation for bait and switch sale lures, they will probably loose every time. ATT&T was on of them. The only thing is that if the judge hands down say a 10 mllionn judgement, that ends up being the cost of doing business with them and they merely write that off. An so on the other hand, even though a multi-million dollar judgement sounds like it might get these companies to stop...they don't.

HERE's WHY: If any one of these large comm. corps get a $5 million or even a $10 million dollar hit in court, the've already made perhaps as much as $150 to $200 million in sales using this scam technique. It ain't no big deal to them and it is all in those quarterly numbers the show Wall Street.

Most of the customers, once they realize that they've been burned in this fraud, they just pay it off and move on.
THE REASON: Because the customer all too well knows that if they don't pay up (even after contacting the lifeless complaints dept. there and getting no where) they are in danger of having their credit ruined once the outragious billing is sent to collections and that would be fter the customers fruitless attempts to resolve the issue with them.

That is how it works with these valueless [censored]. Even some of Frontiers employees have made public complaints about the lies and the fraudulent training that is touted by Frontier as "that's your job buddy".
Anytime you want Internet or TV service etc. when you call the sales person ask them to give you THE REAL COST for monthly service, and some actually will.

This is my second complaint as I just got a junk ad stuffed in my fence from Frontier for 2 years service for only $25.00. The [censored] nerve of these [censored]. Polly want a cracker, or lead me with a carrot you over educated criminals!

John Hillard

i told the salesmen that i could not pay a 75 install fee that that was a deal killer for me he said he could wave that fee but got bill not waved and nothing could be done no record of it

Frontier charged my 83 year old father over $200 for 7 days service. There was not a contract and when you ask for a manager they give you to another customer service rep who is NOT a manager and will not give their name. We are currently in the process of filing an elder fraud claim with the state of Florida, as they will not respond to our written requests for an explanation. I will never use Frontier again and intend to tell everyone that will listen about what appears to be fraudulent and usury charges imposed by this company on it's elderly customers.

This has been going on for a year now, I thought it was resolved but turns out it is still not! I am beyond frustrated, back on [protected] someone was going to come and connect service, well it was cancelled a few days before that, now I have a connection and a disconnection all on the same day. Come January 2018 I receive a bill for $138.00 after I called numerous times to Frontier and explained to them what happened they would all tell me its been taken care of, few months later I get a letter from the collection agency I explained to them what happened they closed the file, and sent it back to Frontier, they sent me a letter confirming it was closed.
A few days ago a sales person came to my door wanting us to switch service, I said okay fine gave him my information, and now it turns out there is still a pending charge for the $138.00. I was online with Frontier today with 3 different reps the final person I spoke with was Tomas he told me I needed to get in touch with the Credit Protection Association it was sent to collection? Which I did but they have nothing to do with this anymore they said, call Frontier back they have to clear it. This is beyond ridiculous! I don't normally comment on any business, but they are no good. I will no longer get Frontier for my internet, even though Spectrum is pretty slow with the internet I refuse to do any business with these criminals!

They are horrible and the customer service sucks. They are frauds and even the managers and supervisors suck! I regret even giving them fours years of my money!

Frontier has the worst customer service. They don't have a clue what they are doing. They say they record the conversation, but when you call them back they say they don't record the conversation. Recently I called them because my service on the internet was less than a 1 gb, they came out three times. the last time they came out they changed a corroded box that had been in use for over 20 years. They then in turned charged me 89$ to upgrade their outdated equipment. I told them if they were gonna charge me a service call just disconnect my service. They replied " if it is our equipment we will replace it at no charge to you. I will be reposting this everyday to warn potential customers

I've never seen such a screwed up company. After being over charged and I over paid for over a year, I had had enough and disconnected phone service. Frontier said they would provide internet service but that is shut off also. They offered sweet deal to come back and was going to refund my over charges. Technician got here and nothing was as I was told. Frontier LIES, LIES and then LIES some more. Hey Charles, CEO of Frontier, Your company is messed up! If you had any Morals or Character you would clean up and clean house over your companies fraudulent practices. I've had it. Get out of my life you self serving thieves and Liars. Gary from Swaledale, Iowa