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Fruugo.com Complaints 20

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5:07 am EDT
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Fruugo.com Order never delivered

I order from fruugo website march 18th and website said shipped as soon as possible more then a month pass they changed delivery day every time first april 8 and they changed again. Order havent come to my country yet. I am sending emails to their help centre no respond from them couple days now. Order number [protected]

Desired outcome: I would like a respond where about my order and actual time divery

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Update by ekrem19191919
Apr 18, 2024 5:03 am EDT

order number [protected] march 19th they confirm my order and still going around the world shipment . Everyday changing delivery date never coming to end. I waited so long but they changed 4 times delivery time sending one country to an other. There is no real information.

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2:07 am EST
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Fruugo.com Order 118294943

The order never arrived, please refund payment,

I was told it was shipped but I don’t d not receive it.

Order 118294943

Claimed loss: Refund in full

Desired outcome: Refund in full

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8:52 am EST

Fruugo.com Short bob wig

Hi

I would like to file a complaint about this company. I've been patronising this company since June this year when I came across their platform for selling quality wigs. I ordered on 2 occasions and realise what I ordered is not what was displayed, for example the last bob wig I ordered was human hair but Synthetic hair was sent which is completely waste of money. Could you advise me how to return the Wig because its not what I can keep

Thanks

Elizabeth

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Is Fruugo.com Legit?

Fruugo.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Fruugo.com to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, Fruugo.com is known for their high standards and safety. If you're thinking about dealing with Fruugo.com, it's wise to check how they handle complaints.

The age of Fruugo.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fruugo.us has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fruugo.us has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Fruugo.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fruugo.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Fruugo.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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1:56 am EST
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Fruugo.com Fruugo.com

I ordered a parasol from Fruugo in September.

Order number:[protected]

Tracking number: SYZZ013508366

I continually kept checking the tracking details. I sent an email but it was returned saying, please visit their website.

The automated questionnaire about the missing item will not submit. It continually says, an error has occurred, please try again later!

I have also uploaded the tracking details from Sunyo carrier.

I have attached photos to other email addresses, but all bounce back saying, address unknown.

Expected delivery was in September and it is now November!

There is no human customer service. Just automated replies.

Desired outcome: If the item has been lost in transit, please refund. I would like my money refunded.Also a warning to other buyers to be very careful about trusting this company.

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Update by eunice jenkins
Nov 17, 2023 2:17 am EST

After my complaint on this board, I received communication from Fruugo.

I picked up my ordered goods on November 15th.

Thank you

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3:03 pm EDT
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Fruugo.com Goalie gloves order [protected]

The item was delivered however it was not as described in the website. I was provided the return address however it is incomplete and completely fabricated. There is no street name and it’s not usable by any postal service. I have made so many attempts to contact via their message platform and also their [protected]@email but there is no reply. I just want a refund and am so frustrated. I feel scammed. They should not be trading.

Desired outcome: Refund!

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7:36 am EDT
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Fruugo.com I have not received my order and any information on the website is not solving the problem that I have not received my parcel.

MY ORDER NUMBER : [protected]

Tracking number: SYRM136687784

I have not received my Rhinitis Machines that I ordered from Fruugo on the 2.8.23.

Please can you assist as to when I will receive it. The tracking systems says it have arrived in South Africa on the 3 Sept and then nothing since.

I have not received my order and any information on the website is not solving the problem that I have not received my parcel.

Many thanks.

Desired outcome: I would like to receive my parcel and have an effective understanding as to when it will arrive.

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12:55 am EDT

Fruugo.com Order not received

On the 14th June I ordered a wig from fruugo. I used my email address, the order was confirmed and I got the reference number so that I could track my order. To my surprise when I was tracking my order on the 4th my email was no longer acceptable, but it's the same email address I have been using. So now I can't track the whereabouts of the order and fruugo doesn't send any emails to me anymore. I don't know what to do in order to get my order.

Desired outcome: I would like to receive my order immediately.

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3:02 pm EDT
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Fruugo.com Book order

I ordered a book on May 16th 2023. Order Number [protected] Photography book by Melissa O Shaughnessy.

I never received my order, I never received any tracking number, I never received any answer to the complain that I sent to their merchant Ria Christie Collections. Complain sent through Fruugo.

And now when I want to write again to Fruugo the site answers that the problem has been taken care of, so it blocks the possibility to write again.

I'm a very angry customer

Tamar Vardi

Desired outcome: Either receive my book or be reimbursed integrally

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5:50 am EDT
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Fruugo.com Reimbursement not received for returned product

On April 28th I placed an order with Fruugo and the item they sent me was completely incorrect and useless to me. My order number is [protected]. I was actually looking for a Dyson motor head V10 as a replacement for mine, but they actually sent me a brush set for Dyson V10 Absolute Animal Sv14 Vacuum Cleaner [protected], [protected]. I had to pay 59 euros for this useless item. I immediately started a return request and according to the instructions I returned the item and even had to pay shipping costs of 35 EUR. A month and a half later, I still haven't heard from it. I contacted their customer service via their website five times, but no response. They don't list an email or phone number on their website. I'm just shocked at how they can keep quiet and not refund their customers accordingly. Can you please help to file a complaint?

Desired outcome: Reimbursement of the product amount

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4:01 am EDT
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Fruugo.com Frugo Product

I Am A. Old Aged Pensioner With Very Limited Funds I Returned an Item to You On 9/4/23

The Order No was [protected] for £42.06p

I Am Still Waiting For My Refund

Your Company Have Ignored by Communication I Have Tried To Have With You

I Am Disgusted With Your Company Will Never Buy From You Again

I Am Now Looking Into Taking Legal Action Against Your Company

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12:59 pm EDT

Fruugo.com Genuine of Oline Fruugo

I am Ro[censored]a Perera from Sri lanka .Recently I received an invitation from "Oline Fruugo " saying that they carry out marketing campaign for Jingdong,Flipcart, Aliexpress ,Ebay,Amazon .And they ask to recharge our Account. example for ebay sri lankan rupees 850,000 for which they pay 2% per day. Very much appreciated is this genuine operation .pls advice .Thank you

Desired outcome: Pls advise "Oline Fruugo " is genuine

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6:38 am EDT
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Fruugo.com Shoes

This website is utterly ridiculous. I am trying to get a hold of customer service but there is no one to get help from, as they have automated their customer service. I ordered a pair of shoes A MONTH ago, and I was wondering when it's coming, all to check the tracking that it is STILL in China and getting processed.

And When I try to start an inquiry on the website all it gives me every single f***ing time is "Sorry, try again later!". I'm so pissed off that I have wasted my time on your website and ordered anything from you.

I DO NOT RECOMMEND.

Desired outcome: Very sad outcome, no help to get and don't know where my product is.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Fruugo.com I spent over a hundred dollars for a item

I spent over a hundred dollars for a item. Never got my item and its been 2 months. They want refund me or even answer my questions about my item.

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Ali Ahmed1
US
May 03, 2023 9:53 am EDT
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I was taught a hard Lesson of my life by this company. It was a terrible experience for me, but thankfully I got help from

oliviatrader 44 gmail co m in getting my funds from them.

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Ali Ahmed1
US
May 03, 2023 9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was taught a hard Lesson of my life by this company. It was a terrible experience for me, but thankfully I got help from

oliviatrader 44 @ gmail co m in getting my funds from them.

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G. Gorczany
Verified customer This complaint was posted by a verified customer. Learn more

Fruugo order ***: I ordered a casserole pot for my mom on Fruugo.ie (an Irish website). I payed with Paypal. When I received my receipt, it had my mom's address listed but with the United States as the country it was being mailed to and it was being shipped from a UK company not an Irish one. I emailed Fruugo immediately and a few hours later, received an email asking me if the address was correct. I emailed them back and told them (again) that the country line was wrong. I emailed them two more times and then received an email saying that the package was shipped to the original address (which doesn't exist) in the US. I also received a tracking number that doesn't exist. Fruugo then emailed me saying that it was my fault and that if the package comes back to them, they'll contact me! "its the consumers respoinsibilty to ensure the shipping address is correct. Hopefully the item will be returned to us , at this point we will contact you to seek advise." Such a sham!

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The complaint has been investigated and resolved to the customer’s satisfaction.

Fruugo.com I ordered a product from *** on April 13th

I ordered a product from *** on April 13th. My account has been charged for the item. I have not received the item and I have emailed the company 3 times and never got a response. I tried calling the phone number on the website and it refers me to their email. I went back to their website to try emailing once again but now the website does not recognize my account and won't pull up any information.

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J. Trantow
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ok i order cell phone case form fruugo never got tracking confirmation are email. i contact them told them to send me and they haven't i got hold my bank and they told me if I haven't got tracking number in the next few days. they said they were going to despuite thentranacrion. I read up reviews on the business and through the ComplaintsBoard.com .and the ware all bad i did not no that. So they bacisly stood my money out of my account

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D. Mraz
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a headset, the headset does not work. It makes fuzzy sounds in the headset and goes in and out of service. It connects through charge portal and damaged my phone. I have asked for a refund, they told me they need a video of the sound to hear the fuzz. You cannot produce a video of the sound through a headset, that is an unrealistic request. I have been in email contact with no resolution. They are not offering a reasonable solution for a refund or to return the product.

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Fruugo.com ok i order cell phone case form fruugo never got tracking confirmation are email

ok i order cell phone case form fruugo never got tracking confirmation are email. i contact them told them to send me and they haven't i got hold my bank and they told me if I haven't got tracking number in the next few days. they said they were going to despuite thentranacrion. I read up reviews on the business and through the ComplaintsBoard.com .and the ware all bad i did not no that. So they bacisly stood my money out of my account

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A. Hills
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I paid for an item on fruugo.com and was quickly sent an email notification that my order had been received. Over a month later, I still have not received the package, nor have I ever been sent a shipping notification. The website customer service is a joke, it just sends you back and forth between forms but never solves any problems nor allows you to speak to any customer representatives. There is no way to contact the seller.

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K. Roberts
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I placed an order on 04/10 for Flat Elastic Bands to make much need face masks for family and friends. I received my confirmation and then received and email the next day on 04/11 that my order had been shipped with and estimated arrival of 04/17-04/30. The contact address for this company is listed as Austin Texas on the website. I had no idea my item would be shipping from the United Kingdom! I have not received my purchase and there is just a recording when you call, no one answering. I put in an inquiry on their site, but have not received a response. At this point, I just want a refund.

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Fruugo.com I paid for an item on fruugo.com and was quickly sent an email notification that my order had been received

I paid for an item on fruugo.com and was quickly sent an email notification that my order had been received. Over a month later, I still have not received the package, nor have I ever been sent a shipping notification. The website customer service is a joke, it just sends you back and forth between forms but never solves any problems nor allows you to speak to any customer representatives. There is no way to contact the seller.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Fruugo.com I placed an order on 12/11 and received a confirmation that the order was in process

I placed an order on 12/11 and received a confirmation that the order was in process. Since then, I have heard nothing from Fruugo except that my order was 'passed on to a retailer' which now makes me regret even visiting their site. I have tried to get a tracking number and no information or status will be provided to me. I want my merchandise as paid for (order ***) or I will open an investigation for fraud with my credit card company.

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Fruugo.com I ordered a headset, the headset does not work

I ordered a headset, the headset does not work. It makes fuzzy sounds in the headset and goes in and out of service. It connects through charge portal and damaged my phone. I have asked for a refund, they told me they need a video of the sound to hear the fuzz. You cannot produce a video of the sound through a headset, that is an unrealistic request. I have been in email contact with no resolution. They are not offering a reasonable solution for a refund or to return the product.

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Fruugo.com I placed an order on 04/10 for Flat Elastic Bands to make much need face masks for family and friends

I placed an order on 04/10 for Flat Elastic Bands to make much need face masks for family and friends. I received my confirmation and then received and email the next day on 04/11 that my order had been shipped with and estimated arrival of 04/17-04/30. The contact address for this company is listed as Austin Texas on the website. I had no idea my item would be shipping from the United Kingdom! I have not received my purchase and there is just a recording when you call, no one answering. I put in an inquiry on their site, but have not received a response. At this point, I just want a refund.

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Fruugo.com Fruugo order ***: I ordered a casserole pot for my mom on Fruugo

Fruugo order ***: I ordered a casserole pot for my mom on Fruugo.ie (an Irish website). I payed with Paypal. When I received my receipt, it had my mom's address listed but with the United States as the country it was being mailed to and it was being shipped from a UK company not an Irish one. I emailed Fruugo immediately and a few hours later, received an email asking me if the address was correct. I emailed them back and told them (again) that the country line was wrong. I emailed them two more times and then received an email saying that the package was shipped to the original address (which doesn't exist) in the US. I also received a tracking number that doesn't exist. Fruugo then emailed me saying that it was my fault and that if the package comes back to them, they'll contact me! "its the consumers respoinsibilty to ensure the shipping address is correct. Hopefully the item will be returned to us , at this point we will contact you to seek advise." Such a sham!

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queen vuma
US
Nov 26, 2023 1:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I haven't received my parcel since I paid for it on the fruggo website and I have been tracking it on the shipping website and it hasn't updated the shipping. It's been two months since I paid for the product, I fear that my purchase will not make it my way. (SY15062507608 tracking number of needed) my order is a melsima whitening cream

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anna dikgale
Polokwane, ZA
Sep 28, 2023 2:35 am EDT
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I'm very disappointed

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AhmedMilad
Dubai, AE
Sep 23, 2023 4:44 pm EDT
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I ordered from Fruugo T-shirt Boss on 15 August, and payment was done by my credit card .

My order has not yet been received since 15 August

Fruugo is not responding to my emails, and there is a late response

What happened is not accepted at all

I request a refund

Attached is the receipt for my order

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anna dikgale
Polokwane, ZA
Sep 21, 2023 7:53 am EDT
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xan any one of u contact me

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Wasif muhammad Iqbal
US
Jul 11, 2023 7:46 am EDT
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Hello

Please can I request for an refund. Please can you call me.

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Zizzi Safo
Newcastle, GB
Jun 14, 2023 1:13 pm EDT
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I ordered a toy yesterday and requested for it to be cancelled. I texted the merchant who told me to call customer service and request for it to be cancelled but I have still not heard anything from them and my money refunded but I haven't heard from them

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Ali Ahmed1
US
May 13, 2023 5:12 am EDT
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I was taught a hard Lesson of my life by this company. It was a terrible experience for me, but thankfully I got help from

oliviatrader 44 @ gmail co m in getting my funds from them.

 WhatsApp +[protected] if

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About Fruugo.com

Screenshot Fruugo.com
Fruugo.com (also known as fruugo.us) is a global online marketplace that connects retailers and shoppers from all over the world. The platform is designed to facilitate cross-border shopping, allowing consumers to easily purchase products from retailers based in other countries.

Fruugo.com features a wide range of products, including clothing, electronics, home goods, and much more. The website currently hosts over 30 million products from thousands of retailers, making it one of the largest online marketplaces in the world.

One of the unique features of Fruugo.com is its multi-language support. The platform is available in over 35 different languages, helping to bridge the gap between retailers and shoppers who might not speak the same language. This makes it easier for retailers to reach a wider audience, and for consumers to find the products they're looking for.

Another standout feature of Fruugo.com is its commitment to customer service. The platform offers a 14-day returns policy and a dedicated support team that is available to help shoppers with any issues they may encounter. Additionally, Fruugo.com provides a secure checkout process, including support for a wide range of payment methods.

Overall, Fruugo.com is a reliable and convenient platform for anyone looking to shop online. With its extensive selection of products, convenient multilingual support, and commitment to customer service, Fruugo.com has become a go-to destination for global shoppers and retailers alike.

Overview of Fruugo.com complaint handling

Fruugo.com reviews first appeared on Complaints Board on Apr 10, 2023. The latest review Order never delivered was posted on Apr 19, 2024. The latest complaint I spent over a hundred dollars for a item was resolved on Apr 30, 2023. Fruugo.com has an average consumer rating of 2 stars from 20 reviews. Fruugo.com has resolved 3 complaints.
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  1. Fruugo.com Contacts

  2. Fruugo.com phone numbers
    +1 (512) 861-1983
    +1 (512) 861-1983
    Click up if you have successfully reached Fruugo.com by calling +1 (512) 861-1983 phone number 1 1 users reported that they have successfully reached Fruugo.com by calling +1 (512) 861-1983 phone number Click down if you have unsuccessfully reached Fruugo.com by calling +1 (512) 861-1983 phone number 0 0 users reported that they have UNsuccessfully reached Fruugo.com by calling +1 (512) 861-1983 phone number
  3. Fruugo.com address
    901 S Mo Pac Expy Ste 300 Bldg 1, Austin, Texas, 78746-5883, United States
  4. Fruugo.com social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Fruugo.com Category
Fruugo.com is ranked 476 among 1606 companies in the Online Shopping category

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