Fundly
Reviews and Complaints

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you've experienced with Fundly. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, thoroughly explain your experience with Fundly. Include key areas such as:

• The purpose of your fundraising campaign and how Fundly's service did not meet your expectations.
• Any issues with the platform's functionality, such as payment processing or campaign management.
• Customer service interactions, including any attempts to resolve issues with Fundly's support team.
• Describe any discrepancies or concerns with fees, transparency, or the handling of funds.
• Detail the timeline of events, including dates and any relevant communication with Fundly.
• Explain the personal impact, such as financial loss or damage to your fundraising cause.

Be as specific as possible, providing a clear narrative of your experience and any steps you took to address the issues with Fundly.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint. This could include email correspondences, screenshots, or receipts. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Fundly, whether it be a refund, an apology, or another form of rectification.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any replies from Fundly or additional queries from the ComplaintsBoard.com community.