Fuse Specialty Appliances review: Buy elsewhere

November 19, 2024
The Fuse salesman was knowledgeable and responsive. All was actually fine until the installation. Really how hard is it to charge full list price and another couple grand for a couple hour installation. The scheduler emailed me the wrong pre-install checklist yet insisted he didn't. Arrogant, and we had to review it over the phone. It was easy as there wasn't much not done. The install team told me they had 5 installs that day. How can there be attention to detail with that workload? The installers simply wanted to place everything in the openings regardless of the reveal. I halted them on the built I. Coffee maker and said I'd finish myself. They didn't even put in the 4 screws to hold in the microwave ($179 install just to unbox and slide into the opening). The $6,000 Wolf wall oven is recessed in 1/4"on the left side, but sticks out 1/8" on the right. Refrigerator door panel not installed properly. They placed the cooktop into the opening but didn't install the front panel.
They had plenty of automated texts including a follow up on how the install went. I gave a 2 out of 5. Auto response apology and text stating someone would contact me soon. That was a week ago. Detailed email with pictures sent. No reply or call. What a money grab. Plenty of other options to blow $40k on appliances.

Update December 19, 2024
Well it has been a month since I left my initial review. I left one here on Yelp and one on Google. Amazing that the Google review has had over 500 views (wonder how many lost sales that equals). What is really amazing is that after the company being non-responsive for a week, I received a phone call from Scott Bennett, Director of Logistics within 20 minutes of the negative review. Super apologetic and could magically be at my house within an hour to fix all my problems. I had flown to FL for a few days just to be there for the install and had left in frustration. I was able to let him in remotely, the MYQ app is awesome! He called me once he was done and let me know he took care of everything. He said he fixed the coffee maker, microwave, and cooktop. I called him out on that as I personally installed them and they were fine. He admitted that he merely looked at them and they were fine. He sent a follow up text asking me to edit my review. I asked him for his email to provide some context of prior miscommunications which I sent him and received no reply. I had told him that I would consider editing my review when I came back to FL to inspect in a few weeks, so this is the edit. Scott did fix the wall oven. He did nothing to refrigerator panel, and it still sits damaged from the prior install team. Upon further review of the dishwasher, the screws used to install it were 1/4" too long and poked through the side of the cabinet. I discovered that when hooking up the reverse osmosis filter where I scratched my arm. I sent him several follow up texts and a phone call to discuss all of which went unanswered. I needed a copy of my invoice to file my warranty information and called the office to get it on 12/12. The office person was very nice and sent it quickly. I asked to speak with the manager, and she told me that she would have the manager call me. A few hours later, a salesperson called to ask what else I needed to buy. Not sure how that was miscommunicated, but I expressed my frustration and the next day, 12/13 I did receive a call from Glenna or Glenda the manager. Again, very nice and very apologetic and she assured me she would get back to me to make it right. I got off the phone expecting nothing and unfortunately, I was right. It has been almost a week and no follow-up. I would not purchase a toaster from this company. My suggestion to anyone having issues with them and no responses is to leave a negative review as it is all they seem to care about.

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