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Gain City Best-Electric review: Aircon servicing

samson ng of SG

Nov 17, 2023 8:57 am EST

Verified customer

Featured review

I was told 1-2 weeks ago I have a confirmed appointment for aircon servicing on the 18th nov 23.. That was 1-2 weeks ago.. I was just told on the 17th nov 23, at 950pm that the technician is actually on leave tomorrow..

My whole family has made plans to accommodate for the servicing and my aircon is leaking water every freaking day.. The team confirmed my appointment to tell me the day before they are unable to make it?!

So what if I missed the call. Am I suppose to be freaking sitting on the chair waiting for the serviceman to come tmr like a idoit? Because the team didn’t see he was on leave or allowed him to go on leave even when there was a freaking appointment?

So this is how gaincity does their business from henceforth? Just telling their customers that we will book a appointment for you but we will call you the night before close to 10pm to tell you hey, actually the technician on leave so too bad.. So people clear their schedules and all so this servicing can be done and they just assume everyone’s schedule is nothing?

Claimed loss: Another week of leaking aircon

Desired outcome: Immediate rectification / Sunday or Monday rectification

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Gain City Best-Electric address

8 Ang Mo Kio Industrial Park 2, Singapore, 569500, Singapore

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