Ganz / Webkinz
Reviews and Complaints

1/30/2023, I logged in and discovered that I do not have a webkinz membership anymore. I am very annoyed that webkinz makes you purchase a new webkinz stuffed animal pet every year since the character expires. I don't want to purchase a new webkinz just to be able to access certain games and unlock things at the w ship. I think that this is a cash grab and really annoying. I am avoiding using abusive language in this paragraph, but I have a lot of choice words for whoever came up with this decision.

On November 1st I bought 60,000 in estore points from the Ganz Estore and was to get 11,000 to one account and 40,000 to another. and the rest in my account. I paid for them and have receipt but I have not receieved the 11,000 or the 40,000 points. I have tried to call and email the Ganz estore and can not get them to answer or help at all. I tried to call but you can not talk to anyone.

I figured I would go back to my Webkinz account, but my username and password won't work as well as the parents email. Very disappointing! I would love for someone to go back and fix this issue. I was able to use my account two years ago, but it won't work. Could someone respond to me and help fix this issue?

I would love to be able to use my account.

I used to play webkinz a lot at a young age and loved it! I decided to return today and it's kind of a mess now. First off, I am unable to create more rooms. It says I have to purchase a webkinz in order to make more despite having over 30. And secondly, almost every time I enter a room an ad plays. Not a variety of ads either. One ad.

I do hope the webkinz team can fix these problems. If there was a new play joining in, I think it should be in your best effort to make the game as fun and enjoyable as possible! Thank you.

I have all the 3 goblins of each color that I purchased from the estore & it says I do not have the green one & will not let me do the green goblin's activities starting today 2018 October 01. The green goblin was the one showing when it refused to let me do the activities. I took out a different colored one & still the same with still saying I do not have the green goblin?

account name: samanthawhitecoud

so I was about to go on my old account and it has been around five days and I've checked in every day and it just says come back tomorrow and my account is rileymarie123 can you just unarchive it quicker please I've been waiting so much longer than necessary by the way I'm on a laptop but I just really want to use it so please Webkinz just fix it I'm tired of waiting

I loved www.webkinz.com when I was a kid, I had many rare items and it was very fun to take care of my pets. I decided to remember the old days and went to Webkinz website. I was so excited! But when I tried to log into my account nothing happened, it said that my password was incorrect. I am so disappointed. I will not create a new account nor will I want to come back.

Webkinz is starting to really annoy me. They seem to no longer care about anything but the money. They've discontinued signatures and now they cost hundreds of dollars, they've made almost half the items on webkinz require a deluxe account (which is a paided upgrade), and yet they can't seem to take the time to make webkinz.com work. I can finally log in but I can't do anything but go to the W-Shop. If I try to do anything else the screen goes blank and the program closes. I haven't been able to take care of my webkinz for about 6 months now. Ganz, pay attention and FIX THIS!

everytime my 5 year old daughter plays on webkinz, it always freezes up! it gets annoying! me AND my daughter are seriously sick of it! well, one day, we were fed up & had enough of it, so, we called the services. well, they NEVER ANSWERED! me & my daughter are soooo sick of it! im getting her off of this site PRONTO!

i for a long time wanted a webkinz my family isnt rich annd every penny must be used wisly finaly my family had enough to buy me one i got it for my b-day then my family went in to poverty my next b-day we got a laptop to share i ameadeaty went to my account there was a note that said it would expire that day I was crushed now i have a chace to get rich ...BY GETTING BACK ILL SUE THEM UNTILL THEY ARE BEGGERS ON THE STREET LIKE I WAS THEN THEY WILL LEAN TO GET THIER HANDS DIRTY!if they are greedy enough to make kids sad i doubt any of those people are christians let them earn their reward when they die

I hate webkinz! i got kicked off on my b-day a wonderfull present from my 'furry friends' . i hope those people fix thier darn additud those poop eating frog faceed nasty boogers

I was on my Webkinz account when i went to the shop. I exed out of the shop and EVERYTHING i mean EVERYTHING I had in the room was gone! I'M TELLING THE TRUTH! It happened to my brother too and it totally stinks. Ganz BETTER do something about this crap because Im getting really sick of it. Everything in theat room total cost me $5000~! Grrrrr. DO SOMETHING ABOUT IT OR ILL SUE GANZ.

My daughter received several webkinz for her birthday a year ago. There is no documentation when you buy a webkinz that says you can only use the website for your purchase for a year and then you have to buy ("adopt") a new toy to continue to use the site.

My daughter is crushed and we will contact the NY Attorney General tomorrow due to the lack of information when you buy the product that you will only be able to access the website for a year.

Should have checked here first. Bought two of the critters or whatever they are called for my granddaughter. The website does not work and has no work around I could find to set up a new account for her. Webkinz has FAQ's in quantities but no clear way to contact their customer service either by phone or email that I could find. Finally resorted to a Google search and ultimately got a form online at the Webkinz site that seemed to actually process but no answer so far. But, now having looked through the site much more than I ever wanted to do so, their sales pitch to kids to buy more and more to play online is disgusting. Maybe then I ought to be pleased that the site doesn't work?

I do wonder truly if this is a currently functioning company or something that has folded or in the process of folding? After looking at the many complaints here, There is no good reason for them to be doing well. Wonder if the Better Business Bureau has had dealings with them?

This is my 7th complaint, all falling on stone ears, deaf and just as hard. You people really don't give a damn if a BIG company cheats kids, LITTLE CHILDREN. They have no voice in this dirty business, just tears and confusion. My niece is now afraid her pets will die as she is often unable to log on.This is two birthadats that they have not sent her a TOKEN for her pets birthdays. I have taken a picture of those words from the Webkinz Giude "bible " to all webkinz. If you have a question, they tell you"REFER TO THE WEBKINZ GUIDE>IT HAS ALLL THE ANSWERS YOU SHOULD NEED". Thats hiarious.Tell my niece why she can't finish Quizzys Coerner. I'll bet noone of any say so has even enquired, and all of th4e things that have mysyteriously dissapeared from her dock. Is this a legitamate business or a dog and pony show.I expected that some one would come down from "MOUNT OLYIMPUS" and check on us feeble motrtals.Well I haven"t seen any lightning bolts or e=mails to probe the situation, I will keep you abreast of their future broken promises. G.J.D.

So far you have not printed any of my complaints.Either you're here as a "good faith" token or you are for real.Which is it? Webkinz has done nothing but plat unfairly with my ill niece.They won"t let her finish her Quizzys Corner final segments in math amd health so she can "graduate".Clearly the stickers are not there when they tell her wrong number of to question to be answered.Then let"s discuss the matter of TOKENS. In the webkinz guide-THE BIBLE to all webkinz land it states that you recieve a token on ALL pets birthdays pet of the month and special webkinz anniversaries, My niece neither recieved atoken for two pet of the month adoptions or her recent birthdat of her pet Buster. According to all her friends, they recieve these tokens. I could go on and on about other things that have happened but you don't seem to care. The latest cruelty is to shut her out from logging in, surprizingly after I posted my first 2 complaints.I have complained on other sites and will continue to do so if your attitude is one of being the "GREAT AND POWERFUL OZ". I'm quite certain Mr Ganz did not intend to have a bunch of screen watchers destroy a potentially enriching playground for children I hope someone has the nerve to address this letter.G.J.D.

My 5 year old niece likes to play Webkinz. We do a few tasks daily -- or try. The website freezes all of the time. She got a couple webkinz for her birthday in May. This is almost September. I could understand the website logging you off every few minutes if the site was being upgraded or migrating to a new server. But this is routine with the site and it's annoying. Ganz doesn't seem to be doing anything about it. It doesn't improve.

Like many other people posting complaints here, my son has been unable to access one of his webkinz rooms. He has several and all seem to work except this one. We simply cannot access this room. The computer freezes each time we try. We have to log out and back in to play. I've contacted customer service three times over 3 weeks. I've received automated replies each time but that's it. Nothing specific. Remember that if you've tried to contact the company repeatedly, you can file a complaint with the Better Business Bureau and your state's Attorney General office. Maybe then Ganz will listen to all of us. It really is unacceptable. If I don't hear back by the end of this week (1/13/08) I will file complaints with the BBB and the Washington State Attorney General. Good Luck and don't give up!

I love webkinz.com I go on almost every day! Although, for a few weeks I have not been able to go on. It says there is an error on my page. This makes me very upset. What makes me even more upset is the people at webkinz.com do not seem to be trying to fix the problem. I am very disappointed!

Webzinz website ***. My daughter was so excited to go shopping this morning to use her own money to buy a webkinz. We got home tried to go to webkinz.com to play and it says error on page. Save your money. Their customer service also ***. Or lack of customer service. If they are so proud of an over priced stuffed animal why do they not have an 800 number? You can submit a complaint but they do not get back to you and even if they did what difference does it make try telling a 7 year old why the website does not work.