Gate 1 Travel review: Garbage customer service, inability to solve problems, failure to issue a promised credit

THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent.

We booked a trip to Europe with them, and it was a mess from start to finish. The flight that we paid extra for (it's worth the extra money for me to fly nonstop) was changed by the airline to include a stop, but Gate 1 wouldn't refund the extra amount they charged me for it. They also refused to call Delta about the flight change - even though Delta told me that all Gate 1 had to do was call to request the change back to a nonstop flight for me (at no extra charge). After I called Gate 1 out on this, they suddenly claimed that they HAD called Delta, but that they didn't know when and didn't know who they spoke with, and they couldn't call with me on the line.

They also promised me a $450 credit to make up for the extra night of hotel I could not be used because of their incompetence, and said they would apply it to my account. However, they did not actually issue that credit. When I brought it up, they told me that since I'd made final payment prior to their issuance of the credit, they weren't going to give it to me anymore. Excuse me, but YOUR inability or failure to do what YOU promised to do is not my fault or my problem. This is further evidence of incompetence, dishonesty, and fraud.

Gate 1 clearly does not care one bit about their customers or their reputation.

Gate 1 should go out of business. I'm reporting them to the various state agencies for their dishonest business practices.