Gear-up.me
Reviews and Complaints

I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.

What they send is only screen.

Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it’s a screen only price. Entire catalogue and link shows picture of screen and connection box.

I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.

Very bad customer service. They promised to send a charger compatible to UAE but nothing received.

Their terms and conditions for the return and refund have extensive constraints (e.g. They charge you 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.

Our 4-5 year old induction range can no longer be left turned on. After each use we have to go to breaker box and flip stove to off. Otherwise we get an F50 error and it starts beeping. We tried numerous times calling and left call back request with no return calls. We did have a repair person come out but were told repair would be at least 1k and since GE never fixed the board issue it will just happen again. We have had this issue dince year 1 but it was sporadic then. Now if left on it happens in less than 12 hours. Highly dissatisfied customer.

Bought a quite expensive monitor - but on arrival the bezel was wonky and the picture had a dark shadow in the centre. Contacted them but they wont simply replace - they want to claim on the manufacturer warranty! What after a few days?! They have no returns policy - if its broken when delivered its your problem and not theirs. Dont buy anything from these guys that is expensive. They want pictures and videos and then they decide and then they will contact the warranty people etc... A good company should simply replace within a week of delivery. Really shoddy... Considering that the things they sell are high priced items avoid at all costs.

Bought a mouse from this site and it arrived in a terrible condition and was completely broken. I was shocked when I opened the package and saw what happened with my mouse. I contacted Gear-up customer care and they said they'll ship me a replacement. I did not believe them because that was too good to be true, and I was so right. Next time I contacted them they claimed they already shipped another mouse and said it'll be here any time soon. That never happened. Unfortunately Gear-up is just scam, don't buy from them.

I will never again order from the website www.gear-up.me. I bought some items from them, but the seller decided to fool me. I received the defective items. Nothing worked. I contacted the online chat agent, but he refused to take these items back for the change or repair. He told me that their technicians would be able to repair these things. It was really unexpectedly and inappropriate for such big company.

I ordered graphic card from the company www.gear-up.me. I got it on time, but it was defective and of course nothing worked. I returned it back to the seller, but this scammer started to ignore me and hasn’t provided any help at all. It was 3 months already since I have returned the order, but still no sign of the new graphic card. Total fraud and awful customer services. Spread this info.

I bought processor from www.gear-up.me. I got all confirmation info and receipt, and the delivery was on time, but the seller provided damaged processor and I thought that no one checked it. I spoke with online chat agent and sent them emails, but they only promised to contact the manufacturer and help me to change it. I called them for several times, but they only promised to help. They are useless, so better avoid them or you will lose money. Share this info and post comments about your experience with them.