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I'm writing here not to defame anyone, company, nor promoting. I'm tell you all my true experience story:
On 8/30/20 we decided to meet Gehan's sales agent name Demi Divine in Wellington Community because we liked their Magnolia Home Model and the area. At first she was super nice, and we spent hours asking questions and telling her we would like to move quickly. She lied to us that Gehan hired a new contractor and can finish building a home by end December because year end sales. Just waiting for a permit to be built can be up to 60 days, how in the world can they build a home within 1 to 2 months max? But I was going along with her story. I decided to put down earnest money and signed the contract. The contract was executed and signed by their VP name Spencer Wilson the next day. Demi called me later and started bait and switch. She said either I have to move to a different smaller lot, or pay a premium elevation. She even threatens that if I don't act quickly, I would lose a chance to build a home I like. I asked why I should move when the contract was already executed? Now she lied again in text and said the City of Fort Worth wouldn't allow me to build. I told her let me talk to her manager, Amy Wilson. Amy called me later and said because of the HOA restriction. When I didn't agree with her, I asked: "Did they ever check their inventory, compliance, etc. to make sure they were delivering customer service before they execute my contract?" Now she said either I have to move, pay a premium, or Gehan could cancel my contract under section 9A that allows Gehan to cancel the sales contract with or without cause before home finishes.
I was mad and decided to build a home with Beazer across the street. Janel, Beazer's sales agent, was 100 percent transparent. She even gave us a premium lot without extra charge.
Folks, building homes is stressful enough, and we want to find a company that is honest business and not using old school sales tactics pressuring us. I am still fighting them to get earnest money back after many months now. Their lawyer and VP emailed me and threatened that if I told anybody about my story, they will file a lawsuit against me. You're wrong sir. I have decided to file a criminal fraud charge against their officers, sales agent, and Gehan Homes under Texas penal code chapter 32, section 32.01sub a, b, and c.
I hope my true story can help anybody making their decision.
Thank you for telling your story and happy you did not purchase a home with them I’ve had horrible warranty problems and will never buy a Gehan home again!
Thank you for your stories and comments. They are not going unnoticed and are not futile.
I am a buyer looking for a home in the north Houston area. I found a Gehan home in a neighborhood that is beautiful and checks pretty much all of the boxes. I was inches away from buying the home, but frankly a few things did not feel right. One was the unfinished yard. The other was the mandate to sign and submit earnest money within 24 hours.
I simply did not feel comfortable. My father told me I needed to check out the Gehan BBA ratings, and I am sure glad I did.
I will not be buying a Gehan home because of the copious customer complaints.
Thank you all.
Absolutely right