GEICO
Reviews and Complaints

I've called Geico insurance to get a quote about 8 months ago. The operator was friendly & quick to help me set up new policies for my cars. when it came to renew the policies six month after, I provided them with all info needed, and i always paid my policy in full.

2 months after first renewal, Geico sent me 15 page questioner. Although it was time consuming for me & most questions i answered over the phone, I answered all the questions they requested& emailed them back to under writing center. Apparently, I forgot to answer one question & provide copy of all vehicles registration plus provide proof of residence.

the underwriter lady was talking to me like I committed a crime. I mentioned to her that i will have missing information mailed to her immediately. Proof of residency had to be utility bill, which my wife & I don't receive for the fact that our rent included water electric & gas, & our other utility bills were on auto paperless pay. Military, which my wife & I are not, or pay-stubs which didn't exist for the fact that I own my own business & my wife is retired. I offered to provide DMV registration letter, or other bills, they declined and decided to close my account.

It seemed to me that a company that strived on service excellence & provided discounts to million of clients were looking for away to cancel my insurance & made sure I had non. & to do it the way they did was very unprofessional. Maybe because I had high end cars & they were afraid to take the risk...I don't know. I had perfect driving record, paid in full, & never had a complaint. I wish they were straight forward with me from day one. They could've asked for proof of residence from the beginning, & if I wasn't able to provide it, then deny me the policy. Why wait for 8 months?

I will never trust nor depend on a company like Geico. I don't understand why big companies feel they can treat people like trash. I wouldn't be surprised if Geico & Capital One ran by same people. worst credit card service ever had. I'll tell you what's in my wallet, NOT Geico auto insurance card & Capital One credit card.

Sincerely,
Loron Rustom

Claim number: [protected]
Incident date: 09/05/2018
Check number: [protected]
Total Payments: $5, 541.44
Total received: $4, 767.52
Missing check: $627.92

I recently had some vandalism done to my car and I needed to have my sunroof replaced. Debbie Montalvo (Claims Adjuster) recommended me to use Geico's preferred vendor due to the coverage and responsibility should something happen down the line to the repair. Due to the amount of damage I had the option to total the car or I could take it else where to get fixed (Because Cooks Collision repairs everything or nothing). I chose to take it else where to avoid totaling the car and Geico cut me a check for for the adjusted amount and Cooks Collision cashed a 627.92$ check that was written to me. Terrible customer service and terrible follow-up! Fraudulent actions! I have followed up with Debbie and Nikki at Cooks Collision and they keep pushing me off and avoiding me instead of helping me get my car fixed and getting me the correct insurance money that was quoted to me.

I feel taken advantage of and have received no follow-up in regards to where or when I will receive the rest of the insurance money that is owed to me. Debbie has been the worst professional to work with through this process. I wouldn't recommend anyone to use Geico or Cooks Collision for there insurance needs or car repair needs.

If someone could reach out to me to follow-up, I would greatly appreciate it.

Best Regards,
Nick Spalliero

Cell: [protected]
email: [protected]@gmail.com

I am tired of the treatment from Geico Insurance, I have my car insured thru them. My contract clearly states the payment is due on the 30th of the month. I PAID SEPTEMBER 30TH 2018 AND RECEIVED A NOTICE OF CANCELLATION DATED OCTOBER 1, 2018! I called to speak with a supervisor and I get a hearty "I'm sorry." Well, sorry doesn't cut it! This isn't fair! I could see it if the payment was DAYS late...but IPAID SEPTEMBER 30TH 2018 AND RECEIVED A NOTICE OF CANCELLATION DATED OCTOBER 1ST 2018! Something has to be done about this! I have been with those [censored]s since 1996 with NO interruptions in my coverage. WHAT can be done about this?

Date of incident: Sept 15, 2017 - Hurricane Florence, Cameron NC

Claim number : [protected]

I bought a motorcycle back in June 2018. My motorcycle was battered around in the storm, so I filed a claim. Unbeknownst to myself, the state of NC, and Geico, the bike had a salvage title, (I bought it with a clean title, unbeknownst to me, the previous owner lied to me and the actual title should've had "salvage" on it because he dropped it in May 2018) and it was only because of me filing a claim that Geico and myself found out about it. The bike had no signs of it being salvaged because it was fully repaired before the storm, of which I had pictures to prove it. Geico is saying that they can't pay out because the bike was never repaired. I assured them I bought the bike in great condition and was in no need of repair when I bought it and sent them detailed pictures of the bike from all angles before the storm. The insurance investigator (Nathan Ross) told me that I am committing insurance fraud and he is going to ensure I get prosecuted and on top of that he will ensure I do not get paid for the storm damage. His argument is that he got a hold of the previous "salvage" pictures from progressive and the bike had previously sustained $10k in damages and looks exactly like the original pictures I sent him of my bike before the storm. I got a hold of the same pictures and can assure you it is a completely different bike from what I bought and pictures I sent him. The bike in the previous pictures had Red and white fairings and was also missing plastics, my bike is red and not missing any plastics. When you look at my pictures you can see that I did not buy a bike that has $10k in damages. It's very clear to see that I had a perfectly good bike, and after a horrendous ordeal with Hurricane Florence, my bike is now damaged.

Desirable resolution: I want Nathan Ross FCLA, LPCS, Inside SIU Investigations, Phone: [protected] removed from my case for his accusatory remarks about his suspicions, and my motorcycle either repaired or totaled out.

I was involved in an accident deemed my fault. I also had a passenger who said he wasn't hurt when policy arrived, he even helped a lady change her tire at the scene of the accident. When I reported the accident, they asked me if I had any passengers and I said yes, they said they would be contacting him. I let him know they will be contacting him. A few days later he texts me saying he can be "compensated" for being in this accident and was trying to get me to be okay with it . He lied and told them he was hurt when he wasn't. I showed them the text messages and told them how he never said he was hurt, not even to the police officer who responded to the accident. They sided with him, and because of that, my premium doubled. This has financially strained due to their decision. They did not have my back, they did not care. They just wanted more money even after proof of his motives. I am forced to drive a 2001 Mercury cougar and I want to get a new car, but because they sided with the liar, I would have to pay about 400 dollars a month just for one car along with a car note of about 300.I cant afford that. I can barely afford the amount they are forcing me to pay just for the state minimum 160! That is ridiculous and I am greatly dissatisfied with their handling of this claim.

I had my Home Insurance with Narragansett Bay Insurance Company through GEICO. I used to make the premium payment every month to GEICO and GEICO was my only point of contact for the policy. The payment I made for the month of July on 6/30/2014 didn't go through. I noticed this and made 2 months payment on 7/30/2014 (for the month of July and August - payment receipt attached). Also, I called GEICO and confirm with them that everything okay with the policy.

But, on 8/20/2014, at 4:54 PM, GEICO send me an email saying ‘Please sign and return the no loss letter attached, I apologize for the time frame but we need this back today' (Please see the email copy attached). I was able to send the signed No Loss document in the next day morning, 8/21/2014 at 9:28 AM (please see attached email copy).

GEICO said they cannot accept the document later that 11:59 PM on 8/20/2014 and cancelled the policy. GEICO issued another policy with a higher premium $2, 000.00 instead of $1, 235.00 and I made the payment for the new policy. Later I switched my home insurance policy to another company, Dongbu Insurance, without GEICO.

I had a huge financial loss and mental stress because of the irresponsible behavior of GEICO. I didn't had home Insurance for many days. End up paying higher premium for less coverage (see attached Insurance documents from both NBIC and Arrow Head from GEICO). I had a wind damage in my house after I switch the Insurance from GUICO. Due to a different deductible and coverage from the original Insurance policy of Narragansett Bay, I loss money (please let me know how can I attach supporting documents ).

I called GEICO customer service and complained about it on March 2016. But, not hear anything. I hear by requesting GEICO to take the responsibility and cover my loss.

First of all, GEICO customer told me that they have to investigate the other person who caused the accident, because he did not have proper
Insurance. After one month they said they still investigating and they might personally pursue this person.
I decided to repair car in the mean time while waiting for out come of this investigation.

So, I got initial estimate from person name Tim on Saturday, and he suggested me come back when parts are ready and he said
They can fix the car very fast once all parts are in, but no one called me next 10 days or so, when I asked if they have the parts,
The lady Stephanie researched and saying there is nothing ordered and she told me They will order parts now, anther week past
And she called me they have parts and told me to leave my car. And Enterprize rental car agent was already waiting for me

So, this Don Joe body shop gave me estimate of 8 days for fixing up my car, when I called it find out if car is repaired after 8 days,
The person name Victor said they have to take another 8 days because they found something else to fix, I was surprised but
Agreed. And Here is the shocking part. When I called after another 8 days, Victor is telling me that now they preparing to paint.
When I asked when it will be done, he said maybe next Friday...taking another 8 days for painting ?.?
(And I overheard the othe guy saying they are busy)

My point is the estimate could be changed by under the circumstances but Where the 8 days estimate came from ?.?
And becomes Month project ?.? It's really hard to believe. I think someone should investigate immediately
And they know I am the one who has to pay this whole month of car rental.
So one should investigate this Don Joe repair shop right now

My 17 year old son was responsible for an accident on December 7th 2017. I had been paying full coverage on a teenage boy and his truck that was in my name. When I added his truck to the policy I didn't have the vin numbers with me but the customer service agent said she could pull the truck from my BMV records. She put the wrong vin number on the the policy. The vehicle covered was fully covered by someone else with the vehicle in his name. I requested paper copies be mailed to me because i was going through a divorce (hence getring my own insurance poicy) and i had no internet or computer. She said not a problem. Nothing came through the mail. When he got into the accident we obviously found out the mistake. The first agent i spoke to on the phone after realizing what was happening ASSURED ME they could fix this problem. Assured me they could back date and correct this problem. Assured me that this was their mistake and they would make it right. I was assigned an investigator/agent and on completion of the investigation was told they would not cover any part of the accident. Although I have PROOF I have paid insurance. They did not try to refund me the money. They did not try to make anything right. I met opposition and was treated very rudely. At one point I requested to be reimbursed but stopped that process because I am still fighting this. So I called my mother's agent through a different company. He told me to file and request an Errors and Ommisions Claim wirh geico. I called them and they started the process. Why was this not done before? Why was I not told this was an option? Now I'm being sued for $12, 800 and the lady is not signing off so that could sky rocket. It was a fender bender. He clipped her tire with his. He had just got cleared to drive from a full ACL and meniscus replacement and received no injuries from this accident. She is claiming she's still hurt. I have no one to fight on my behalf and everyone is hush hush yet i am still insured with GEICO and oaying my premiums. Every agent I have talked to aside the investigator is clueless. They have told me they are not sure what to do because this is a "unique" case. I get transferred and put on hild and reassured and apologized to repeatedly. Yet nothing has been resolved. Me and my son have lost my liscence because of this. I had to set up a payment plan with NCS because they locked my liscence at the BMV. I needed to get SR22 coverage. Well I called GEICO and they said "ok not a problem, it will take 48 hours to process" called today and they said "oh, well we put the sr22 on your son and not you, our mistake." This will cost ANOTHER 25 NON RefUNDABLE FEE. And will take 5 to 7 business days to be processed. This is our mistake and I apologize and we will try to get this resolved as fast as we can." Another mistake and I get nothing except an apology? I have done nothing but jump through hoops. I have cooperated at every turn. I have cried and begged and pleaded with NCS to set my payment plan up so I could get my liscence back. The people sueing me are being nicer and more helpful than my own insurance company! I feel bulkied, used, and taken comolete advantage of. This has afdected me quality of life and caused more stress than you can imagine!

My parked car was hit bad by reckless driver. Theresa welch. Dayton, oh. I filed a claim9/2. Just purchase car 1day prior. And they closed my case within one day. Totally upset. She'll be responisble if I have to pay and take to civil claims court. I called very same day and left message. Via press#3to report accident. She just barralled thru to get a parking space closer to the facility an tore her driver side headlight out on a private parking lot. N tore the passenger side quarter panel to peices on my car. Her geico insurance refused to pay. The car was parked in employee parking space. I wouldnt recommend geico insurance to noone and want the matter resolve as im totally at no fault. Ronda carmack 5104 silverdome dr. Dayton, ohio 45414.

So I was just in a car accident today and this rude man name John called me talking to me very rudely. Telling me the accident was my fault and calling me a liar. I really don't appreciate a man talking to me like he is belittling me. He wasn't even there and saying I'm wrong not trying to hear me out. I am a customer service manager and if I was his boss's he wouldn't be working there anymore. No man or anyone should talk to me in that kind of matter. I don't even think I want geico for my insurance anymore. Bc I don't want to be treated like this again

I have recently had the worst most unprofessional experience with this insurance company. I was hit by a deer in the beginning of June causing a total loss of my vehicle. Unfortunately at the time I was on my husband's policy whom I had recently separated from & had to get a domestic violence protection order against, which was all communicated to the adjuster so there would be no misunderstanding or miscommunication regarding the status of my loss & reimbursement. Besides the fact that I clearly communicated & was reassured that I had nothing to worry about the reimbursement of my county sales tax that was owed due to my purchase of a new vehicle (that I placed on a separate policy in my name only) was issued to my ex. Geico has done nothing but give me the run around from telling me that they would reissue payment to me considering that I am the title holder to stating that they were not going to reissue payment as they were in line with issuing payment to the policy holder even after I have documentation of the adjuster via text message that I would be reimbursed the full amount after apologizing for "forgetting to send for approval". I work in the auto industry & supply one of the United States largest companies and will be sure to voice my concerns with this insurance company & only hope that no one else has to go through this horrific experience.

I am writing to complain about about an employee on the Geico supervisor team that checks on cars at body shops. Her last priority seemed to be her job and the cars. She was going on and on about costumes and flirting with employees at the body shop, never stopped to mention anything about work and fixing the car. Her name is Pamela Cardona. Auto damage adjuster, section 6.

On May 17, 2018 I, Nicole Testa, was struck by Nicole Vasquez, who has "Geico Commercial" for her car insurance. The accident was supposed to be filed under Ms. Vasquez's insurance policy due to her being at fault, which is verified through the police report, witnesses, and the tickets issued to "her" (e.g., leaving the scene of the accident, and turning from the right lane into the left lane and smashing my vehicle). I was the one injured and hit and it was 100 percent the other drivers fault (Ms. Vasquez), therefore, why Geico insists on putting that $12, 305.64 on my policy is beyond me. Not to mention my vehicle will never be the same and I had to go back to the shop twice because of it. The outside looks great, however, things are happening to the vehicle that should not be happening, according to my mechanic, with a car I have only had for a year and was almost like new. My mechanic said all of the issues are accident related so for all that money that was taken from MY policy, my vehicle will still never be what it should have been prior to getting smashed by Ms. Vasquez. That was one of the worst days of my life, to feel that impact, then the pain, and watch the person who did it just speed off and leave me there. I never imagined I would have to endure even more stress from my insurance company who reassured me in numerous "recorded" calls that I would not have to worry one bit, that they are going to go through Ms. Vasquez's policy. Every time I called Deon, the claim adjuster that "was" working on my claim, she would tell me not to call Ms. Vasquez's insurance claim adjuster because he does not know what he is doing, and you can verify she told me such through the recorded call log. Deon insisted everything would be fine, as did several other Geico employees, however, she followed up telling me that no one ever told Ms. Vasquez's claim adjuster the truth about the accident. That Ms. Vasquez out right lied and stated I hit her and told them exactly what happened to me actually happened to her, and he went for it without even investigating into the accident? I find that really hard to believe. You must investigate all accidents so I knew that was a lie. He could not go off of what Ms. Vasquez claimed without speaking to all parties involved, am I not correct?

I believe because no one did their jobs accurately, Deon decided to flat out lie to my fiance (the other policy holder on the account, Luis Ortiz) and told him that she spoke with me, and my lawyer, over the phone and we both said not to worry, to just go under my policy, so she did, after telling me from the very beginning that as long as there is a police report and Ms. Vasquez is at fault, I had absolutely no worries. She also said I would be reimbursed for the money that Enterprise took out of my bank card without authorization because my vehicle was not done in the time frame I was allowed the rental. I was told, as well as my lawyer was told, that I would be reimbursed after I sent proof of Enterprise taking money from me. I did so and nothing was sent back to me.

Now, at this point, I am above and beyond stressed out and extremely upset. It is not hard to see through the police report, which you have had a copy of since a week after the incident, who is at fault and whose policy it should have went under. I am not about to allow this to continue for another minute because regardless of what anyone says, this looks bad on me to other companies and it will make my payments increase, which it looks that way already. I am very very very dissatisfied and I have no problem expressing that through social media, in which case that means so many people will read what I have been going through and think twice about who they choose as a car insurance company. I have been through enough, and still am suffering over this accident. It is unfair to me, the individual who was just trying to go home that day, and whom was driving properly, to have to endure anymore stress because of someone not doing their jobs the right way. None of what is going on makes any type of sense to me or anyone I have discussed this situation with at all. No one can understand why it is going through my policy and why no one has yet to fix the issue, months later. I need a supervisor, someone in a position to do what is right by their customer who pays faithfully each month in order to have car insurance. I should not be penalized for something I did not do. I would greatly appreciate a call as soon as possible as to what will be done to resolve my issues.

Called to cancel coverage on a vehicle, remove coverage on my child, and add a new vehicle for coverage on 18 August 2018. However, the coverage changes never happened and a completely new policy was created. I was billed for complete coverage on the cancelled vehicle and was told there was nothing that could be done. I have been a customer of Geico for many years and am appalled at the level of service and incorrect information provided by the call center. I will be procure a new insurance company for my various policies based upon the displeasure of the ability to right the wrong and inept customer service specialist.

I was in an accident on 8/29/18. The first time they called me it was like 2.5 weeks later. During that phone call they kept telling me that my accident was on 8/21/2018. I told them no you do not have that correct, and I repeated my self again. They kept telling me I was wrong. My thought was umm I think I know what the date of my accident was. Then they kept trying to tell me that it was filed on 8/21/2018. I told them I was working that day so I was not even around that day! I was so upset, I hung up and called the number again. And of course They send me to the same person named Raley, who is supposed to be the claims adjuster. He kept trying to tell me that the accident was filed on 8/21/2018. I told him that I was working that day and I was not even around on that day, so how can an accident claim be filed when you are not even in my home town that day. By that time I was almost going into a anxiety attack! I have a severe anxiety disorder. So I hung up on him. Then I called again and spoke to someone named Brittany, She said she personally walked down to claims told them they have a mistake. She came back and spoke to me and said that everything was all straightened out, and they had me all taken care of and that I had no more worries. I thanked her, she was very kind to me. Now 2.5 weeks later they are calling me to try and tell me that the accident was filed on 8/28/2018. Again I told them that is in correct and told them they had made a mistake on their side not mine. They kept telling me I was wrong! I asked for a hike up to talk to. When they gave me her name, I could talk to her but she is not in her office. They said that she would have to call me back. Now I am left to have another anxiety attack. I am really mad because I have not been treated correctly. I just called them back and They are now telling me that they don't have access to any of those files. I even have my policy number on my card. The lady that called was Katey from Geico. I don't know how they have such poor Customer service.

On july 1st I was hit in a parking lot stall. Through the investigation I was found NOT AT FAULT. I pay full coverage and have been trying to get the damage to my door FIXED. Since july 1st I have had 1 adjuster who suddenly is NON contactable found out I have A different claims adjuster..who I've had NOTHING but CALL YOU BACK and I had to contact the other insurance co. WHICH Had to talk to GEICO who HAD to BLABLABLA and HERE IT IS SEPT. AND NOBODY CALLS BACK MY DOOR IS NOT FIXED THIS IS BEYOND ANNOYING. I can't get anybody to GET THIS CRAP DONE I will not be renewing my policy GEICO is the worst..

Timeline for claim number [protected]
Dissatisfied with service and treatment.
Strongly disagree with total loss settlement
Detailed Timeline
8/27 6:55 PM Car accident
8/27
7:04 PM spoke with Gieco representative -helpful and cooperative
8/27 uploaded following information online
8/27
8:30 PM uploaded information on accident -police ID for report
8/27
8:31 PM uploaded at faults drivers insurance information 8/27 uploaded pictures from accident online
x2 phone calls to Gieco concerning claim and rental car 8/28 Spoke to agent over phone-requested help with 8/28 filing claim-requested rental car and adjuster to
review car accident details and car
8/28 Missed work secondary to accident
8/28 Car rental claims there are no reservations available 8/28 return call enterprise-no cars to be rented /car will be ready late Wednesday afternoon.
8/28 Adjuster assigned to claim
8/29 8:15 AM spoke to enterprise/confirmed rental car
10:47 spoke to adjuster over phone. Disagreed 8/29 with Total Loss and asked for additional explanation and research to be done on value of car
Date Task
8/29
Spoke to Jermey adjuster-expressed wishes thorough report on car
8/29 waiting for return phone call from adjuster
8/29
10:54 13 minutes from initial conversation with adjuster total loss settlement issued via email
adjuster starts process without consult or review 8/29 of damages /true value of car 0 research /return phone calls
8/29 10:58 received phone call asking to sign off on tow
8/29
11:05 second received phone call asking to sign off on tow/release car
11:07 third phone call asking to sign off on car and have car towed to Gieco car lot destination
12:32 fourth call from received/stated that I was still 8/29 working with adjuster and AGENT STATED SHE WOULD MAKE NOTE
8/29
UNDER THE IMPRESSION ADJUSTER WAS STILL WORKING CLAIM AND WOULD RETURN CALL.
8/29
Lunch break/hired Uber to pick up car from Enterprise
8/29 STILL WAITING FOR ADJUSTER TO RETURN CALL
8/29 1:35 Arrival at R&R wrecker services
8/29
INFORMATION GIVEN ON TIME ADJUSTER SPENT REVIEWING CAR...ADJUSTER WALKED AROUND PERIMETER, SHOT PHOTO'S AND RETURNED TO HIS CAR TO FILE REPORT.SEE TIMELINE ABOVE.
8/29 1:4O REMOVAL OF PERSONAL BELONGINGS FROM
Timeline
Date Task
1:45 CALLED ( JEREMY ) ADJUSTER EXPRESSED 8/29 DISSATISFACTION AND REQUESTED SECOND OPINION BY CERTIFIED LEXUS SHOP
8/29 REQUESTED SUPERVISORS TELEPHONE NUMBER
1:49 PM spoke to supervisor ( Nick) was told I could not have the following -second opinion opinion, car towed to a preferred lot and I could not challenge settlement
8/29 Nick -states I have to turn in rental car
request for adjuster to go over total report and 8/29 explanation for total loss /request for second opinion
professional opinion given from wrecker stating car 8/29 was not totaled and reviewed time adjuster spent
inspecting car /SEE ABOVE
8/29
2:18 spoke to Nick and expressed dissatisfaction with the costumer service received and again requested car to be towed to Lexus certified shop/Jermey denied wishes
8/29
issued Nick address for Apple Collision via text message 8/29
2:40 arrival back to work /missing two hours due to adjuster and claims
8/29
2:45 PM Spoke to Gieco representative concerning adjusters being unprofessional/pushy and rude
8/29
3:00 PM Nick calls to state that he is aware of fact that I have spoken to representative and asked for his superiors name and number/HARASSMENT CALL
Timeline
Date Task
8/29
5:00 PM WAITING ON RETURN PHONE CALL FROM GIECO
8/30 THURSDAY 3 DAYS after initial claims report made
8/30
Received notice via phone call from enterprise stating car had to be returned by 10/5
8/30
1:28 PM called Gieco representative concerning customer service/adjusters/given superiors telephone number ( TC McCarthy)and transferred to voice mail.
1:44 PM called TC McCarthy. TC stated he didn't 8/30 know where car was and he would get back in
touch with me concerning the above. 1:53 PM called R&R wrecking services/stated car 8/30 had been towed at 4:00 PM on 8/29 to AppleCollision
8/30
1:55 PM returned call and again left message for TC McCarthy
8/30
Returned phone call from TC stating that he was wrong car had been towed and told he would get back to me by the end of day concerning claim/total loss/poor evaluation of car by adjusters
8/30 5:00 PM no return phone calls
8/31 Friday 4 days after accident
8/31
No return phone calls from adjusters supervisor TC McCarthy
spoke with Robert x3 at Apple collision /his personal opinion states car was devalued and is excellent /pristine condition
Date Task
8/31 5:00 PM no return calls concerning adjusters/claim
9/1
Gathered photos, facts and information, value of car, review timeline and write dispute letter

I am complaining about how I am being treated as a customer. I have been with your company for about 6years now I feel as I'm being called a lier I have never lied to the company about anything where I live where I work and now it seems that I am being Rated for some where I don't live and I have sent in all document that was asked of me and I really feel that I'm being treated unfairly because even have rental insurance at my residence and I feel because I have more than one home and because the city I live in it's not believable to have multiple things and at no point I should feel as I'm being put down and overcharged you guys say you do a soft credit check and I did one as well and it shows my new home address and the ladies In The underwriting department is really treating me poorly as a customer of six yearsGeico And now wanna overcharge wow

Going on over a year now and my claim #[protected] has not been settled yet.Repair to my car came out of my pocket.Call numerous time and got the run a round. I am noe going to escalate this to the state of california insurance board, bbb and yelp. This is thaken why to long. I have a very sick wife with many doctor bills and really do not have time for calling geico every day to try to get my money back from you. #[protected] is my claim number.

I was involved in a Jeep accident in 2015 april 8th when my car fell apart and sent me into 2 guardrails, leaving me disabled. The Geico rep that I called to find out where to sent my car determined it was my fault as I gave her very little information due to me being in a state of shock NEVER did the phone operator state she was charging me for the accident. I did not find out until I went to another insurance carrier. My attorney has spoken to your legal team about this matter and informed your office I was not at fault but you are still reporting it on my driving record and when I call to try and get it taken off no one knows what I am talking to and cannot pull up anything about the accident. This is illegal to report this on my driving record when it is not my fault and I am now disables and living in poverty level and this is increasing my insurance by 300 dollars a month. I need this taken off or I will sue geico and file complaints with the district attorney office the BBB and the FTC along with what ever office over sees your conduct this is outrageous my attorney Lance Ivey called your off ice, with no call back no response from your legal team. I need to hear from the corporate office so I will know how to proceed.