GEICO
Reviews and Complaints

Beware of geico. Don"t waste your money. They are awful. You cannot trust them! They just don"t care. I was a client for 47 years and cannot even get the courtesy of a response. Pitiful!

Save yourself some money and much aggravation if you read the following about my accident where I was t-boned, and them abandoning me with their so-called emergency road service.

The following complaint was sent to the Maryland Insurance Commission. There will be a hearing!

Anthony Raymond, Jr. v. Geico

Complaint

1. Anthony Raymond is a permanent resident of 973 Circle Drive, Baltimore County, Maryland, and has lived there since 1965. My telephone number is [protected].

2. I have not had a ticket, nor a point on my driving record for over 45 years. I do not believe I have ever had to pay a deductible for an accident while with Geico.

3. My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case. Until 2 years ago, I never had any complaints about Geico, and I even referred a number of my friends to Geico.

4. I have paid for Geico's so-called emergency road service, not for years, but decades. During that course of time I believe I used this "service" four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

5. In December 2017, I was in Fells Point, Baltimore, and had an 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally, I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help. After a number of calls Geico did send me a check for $20, again without any apology or explanation.

6. Over the last 12 months, I have made over 10 calls to complain about Geico's lack of service.
I requested an explanation and an apology. Despite many repeated promises, including four in the last month, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted emergency road service fees. Once again, I never received a return call.

7. In November, I once again called, and I was told my complaint was now escalated. Once again, I never received a return call.

8. On December 13, I emailed a complaint to Geico. Someone named Tom (716-730-2205) called me, and left a message. Three times I tried to reach and left messages. Once again, I never received a return call.

9. On December 14, I received an email from Geico regarding my complaint (800-424-3426). I called, and spoke with a representative. She assured me a supervisor would call me. Once again, I never received a return call.

10. On December 14, 2018 I was exiting from a parking space on Thames Street at the intersection of Wolfe Street. I was the very last spot on the right. The only way for me to legally reverse was to back up to Wolfe Street. After I completed my reversal, a vehicle drove into my driver's side fender, and broadsided me. He backed up a bit, enough to allow me to exit my vehicle. He then proceeded to scream at me saying I struck his car. I asked him if he was crazy, since my car had completed my exit, and he started screaming at me. Then his girlfriend started to yell at me. I said I wanted his insurance card, which also happened to be Geico. He refused. He said that I should leave and forget about the accident, or he would call the police. I told him I have his license plate number, and I want the police to address the issue, especially since he had been so belligerent.

11. On December 15, I reported the accident to Geico.

12. On December 18, I took my car to Heritage Toyota for repairs.

13. On December 19, Laura Terry called me from Geico and informed me that I was responsible for the accident. I asked her how I could be at fault when the other vehicle broadsided me. She said first that I should have reversed me car completely and backed up across the intersection. I told her this was illegal, and should a police officer see me I would surely be ticketed, since this was against the law. She also said the other driver was waiting for my parking spot to pull in after I left. I reminded her that first this was not true, and the evidence clearly shows I had already exited from the spot. If he was parked in the intersection as she indicates, I could not have reversed my car. Also, if that were true, he should have given me enough room to exit my space. Secondly, his car was not even lined up with my spot. Lang's vehicle apparently had driven through the intersection. The videos clearly show that had my car not been there, it is probable that a parked vehicle would have been struck in the same area. Thirdly, if that were true, and I somehow drove into him, this means that he was parked in the intersection which is again illegal. I asked for information on the other driver and vehicle, as I would not have to take legal action. She refused to give it to me! I told her I wanted to appeal her decision, and that I wanted her report indicating why she had made the decision she had. She said she would review the case, and get back with me. Once again, I never received a return call.

14. On December 20, I called and asked for a supervisor. I was connected to a Michael Brookman (540-286-9433), and left a message that Heather asked me to call him. In the next few days I tried three more times, left messages, and of course heard from neither he, nor anyone else at Geico. Once again, I never received a return call.

15. On December 20, I called Fredericksburg and spoke with Jackie (800-207-7847). She referred me to Tia (Geico employee #15344), with whom I spoke. She promised me that she would investigate and get back with me. Once again, I never received a return call.

16. On December 21, I once again called and spoke with yet another Geico employee. I asked for their legal department, or corporate office. He told me all complaints have to go through the customer service department, and I should first speak with the supervisor. I told me I tried and didn't get the courtesy of a return call. He said the next step would be the manager, named Christopher Stratton (540-286-7841). He tried to call him, but said he was on the line, and he would email him in my behalf, explicitly asking him to call me promptly. Once again, I never received a return call.

17. On December 26, I spoke with Brandon Garber (667-240-3526), the Geico adjuster. I told him about all of my problems with Geico. He said he would call his supervisor. Brandon called me later that day, and said I would be getting a call from his supervisor. Once again, I never received a return call.

18. On December 26, I tried to call Christopher Stratton. 12. Once again, I never received a return call.

19. On December 29, I received a letter from Emera Sullivan, the Geico representative assigned for Michael Lang. Her letter states "Mr. Lang was waiting in the intersection for you." If he was than this was illegal by any standards of the law. She states that I stated "Mr. Lang's vehicle struck the front driver's side of your vehicle from an unknown direction." If he struck my vehicle head on, then it is obvious which direction he came from, and he was coming at me from a perpendicular direction. I told Geico that Lang was not in sight when I was backing up, but apparently ran through the stop sign. How could it be an "unknown direction?"

20. On December 31, I attempted to reply to this letter but her assistant said she was not working that day. I asked if Michael Lang also had to pay a deductible, but she refused to provide that information. I suspect Geico has charge both parties, which is illegal. I left a message for Emera Sullivan to call me. Once again, I never received a return call.

21. On December 31, I tried to call Jonathan Shafner (301-986-3000), the Deputy General Counsel of Geico. His secretary would not allow me to speak with him. Once again I wasted another ½ hour, at the end of which she said Shafner would not call me, since my case had been resolved and that there had been no appeal. Once again, I never received a return call.

22. On January 5, 2019, I once again left a message for Jonathan Shafner. Once again, I never received a return call.

23. On January 7, I was advised by the District Court to make a complaint against Geico through
The Maryland Insurance Administration, which I did.

24. On January 20, I received a formal letter from the MIA acknowledging my complaint. I also received a call from Brian Branigan (540-286-4571), who said he was yet another claims manager assigned to my complaint by the MIA. He apologized for the way I had been treated, and assured me he would get back to me in two days. Once again, I never received a return call.

25. On January 28, I asked the MIA to escalate the complaint.

26. On January 28, I received a call from Branigan who once again said he would investigate my complaints, and he would call me on Feb. 5. Once again, I never received a return call.

27. On April 2 I received a call from Chris Stratton. He had reported to the Maryland Insurance Administration that he had called me, and I did not return his call. I reminded him that he was one of the many Geico employees (see Dec. 18, #18) who had not responded to my inquiries. He said he must have had the wrong telephone number. This indicates he clearly lied when he spoke with Geico. He refused to answer any of my questions, and simply said all decisions had been made. He said he was unaware of my many complaints regarding emergency road service.

28. In addition to the above attempts to receive justice from Geico, I have made at least two dozen calls, in addition to emailing Geico. Each time I request to speak to a decision making authority, I end up back to a Geico representative who assure me that someone will get back to me. Once again, I never received a return call.

29. Geico has refused to allow me to contest or even discuss the above situations. I have been repeatedly informed that I have the right to initiate a complaint, and also the right to request a review, or make an appeal. Geico has relatedly violated my rights as a policy holder by refusing to address my complaints. Geico no longer seems to be interested in customer service or clients rights.

30. It is pitiful the way I have been treated by Geico. Geico appears to have a policy to just ignore their clients and expect them to just disappear. Geico has been negligent, and have continued to violate not only my rights, but also their own rules and regulations. Geico has attempted to destroy my perfect driving record by their fraudulent actions. I request the Court award me the amount of $150 for the deductible paid. I also request $500 which will a partial refund for the decades of wasted so-called emergency road service fees. I also request $1938 paid in the last year to Geico for services not rendered. I also request $1000 for the pain and suffering and stress I have experienced, not to mention the many, many hours of wasted time and frustration. In addition, I would like a letter sent to this court as well as myself clearly indicating that the premiums and deductibles for both my mother and myself will not me raised as a means of Geico recouping their losses in this court action. I also request a letter that Geico will not terminate my mother and myself as policy holders because of this Maryland Insurance Administration, and Court complaints.

The award total I request is $3588, plus court costs.

---------------------------------------------------------------- -----------------------------
Anthony Raymond DATE

BEWARE OF GEICO, THEIR SO-CALLED "EMERGENCY ROAD SERVICE", AND THEIR LACK OF CUSTOMER SERVICE

Once again Geico lied to me. In 12 months, and over ten complaints no one from Geico has returned my call. I tried complaining to their corporation, but they direct you to customer service.

If this is how they treat their long-term clients, what can you expect?

Choose another insurance company that at the very least will address complaints. Geico obviously does not care about their clients, nor about improving their performance.

ANTHONY RAYMOND
973 Circle Drive
Arbutus, Maryland 21227
[protected]
[protected]@hotmail.com
______________________________________________________________________________

December 21, 2018

My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case.

I have paid for Geico's so-called emergency road service, not for years but decades. During that course of time I believe I used this "service" four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

Last December, I was in Fells Point, Baltimore, and had a 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help.

Over the last 12 months, I have made many calls to complain about your lack of service. Despite many repeated promises, including four in the last two weeks, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted service.

It is pitiful the way Geico has treated me. I can only expect that many others have suffered with their so-called emergency road service. I did tell Geico that should I not receive an explanation, an apology, and compensation I will post this review to Pissedconsumer.com, [redacted].com, Complaintsboard.com, Scamguard and another 6 sites or so. Please be assured that I will do everything in my power as a consumer to alert the public how I have been treated, and then ignored.

I am complaining about geico costumer service changing my insurance without my authorization when I only called for a quote I spoke with three different representatives they gave three different quotes and then changed my insurance without my authorization and proceed to to put me in a payment schedule without telling me. I found this when I opened an e mail sent by themI called again and told them that this was not what I wanted but they refused to keep me on my old policy and to refund me the money I already paid. I am trying to get the information of consumer protection in New York to present a formal complaint.I found myself bullied manipulated with no chance to make a decision.Hopfully I will find the right information in New York for consumer protection

Beware of geico. they are awful. I was a client for 47 years and cannot even get the courtesy of a response. pitiful!

Save yourself some money and much aggravation if you read the following.

The following complaint was sent to the maryland insurance commission. there will be a hearing!

Anthony raymond, jr. v. geico

complaint

1. anthony raymond is a permanent resident of 973 circle drive, baltimore county, maryland, and has lived there since 1965. my telephone number is [protected].

2. I have not had a ticket, nor a point on my driving record for over 45 years. I do not believe I have ever had to pay a deductible for an accident while with geico.

3. my mother and I have been clients/customers of geico for 47 years. until the last year we have always believed that geico cared about its customers and service. it appears that is no longer the case. until 2 years ago, I never had any complaints about geico, and I even referred a number of my friends to geico.

4. I have paid for geico's so-called emergency road service, not for years, but decades. during that course of time I believe I used this "service" four times. three years ago I needed it on a friday afternoon. their representative could barely speak english, and could not understand I needed help on fleet street. after over an hour I called back and was told the geico service went instead to haven street. he could not tell me why he was misdirected. does haven street sound like fleet street? consequently, I had to wait for nearly two hours for service.

5.in december 2017, I was in fells point, baltimore, and had an 8:30 appointment. arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. consequently, I borrowed a phone from a young lady waiting for her boyfriend. she was very kind and patient, because once again I was connected to someone with geico who could not speak english. he could not understand fell street where my car was. I had to repeat this at least 10 times. naturally, I had to apologize to the girl for this call which took about 17 minutes. great service! after waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. finally, I found someone who would interrupt his friday night, and drive to assist me, which he did. I gave him $20 for his help. after a number of calls geico did send me a check for $20, again without any apology or explanation.

6. over the last 12 months, I have made over 10 calls to complain about geico's lack of service.
I requested an explanation and an apology. despite many repeated promises, including four in the last month, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted emergency road service fees. once again, I never received a return call.

7.in november, I once again called, and I was told my complaint was now escalated. once again, I never received a return call.

8. on december 13, I emailed a complaint to geico. someone named tom [protected]) called me, and left a message. three times I tried to reach and left messages. once again, I never received a return call.

9. on december 14, I received an email from geico regarding my complaint [protected]). I called, and spoke with a representative. she assured me a supervisor would call me. once again, I never received a return call.

10. on december 14, 2018 I was exiting from a parking space on thames street at the intersection of wolfe street. I was the very last spot on the right. the only way for me to legally reverse was to back up to wolfe street. after I completed my reversal, a vehicle drove into my driver's side fender, and broadsided me. he backed up a bit, enough to allow me to exit my vehicle. he then proceeded to scream at me saying I struck his car. I asked him if he was crazy, since my car had completed my exit, and he started screaming at me. then his girlfriend started to yell at me. I said I wanted his insurance card, which also happened to be geico. he refused. he said that I should leave and forget about the accident, or he would call the police. I told him I have his license plate number, and I want the police to address the issue, especially since he had been so belligerent.

11. on december 15, I reported the accident to geico.

12. on december 18, I took my car to heritage toyota for repairs.

13. on december 19, laura terry called me from geico and informed me that I was responsible for the accident. I asked her how I could be at fault when the other vehicle broadsided me. she said first that I should have reversed me car completely and backed up across the intersection. I told her this was illegal, and should a police officer see me I would surely be ticketed, since this was against the law. she also said the other driver was waiting for my parking spot to pull in after I left. I reminded her that first this was not true, and the evidence clearly shows I had already exited from the spot. if he was parked in the intersection as she indicates, I could not have reversed my car. also, if that were true, he should have given me enough room to exit my space. secondly, his car was not even lined up with my spot. lang's vehicle apparently had driven through the intersection. the videos clearly show that had my car not been there, it is probable that a parked vehicle would have been struck in the same area. thirdly, if that were true, and I somehow drove into him, this means that he was parked in the intersection which is again illegal. I asked for information on the other driver and vehicle, as I would not have to take legal action. she refused to give it to me! I told her I wanted to appeal her decision, and that I wanted her report indicating why she had made the decision she had. she said she would review the case, and get back with me. once again, I never received a return call.

14. on december 20, I called and asked for a supervisor. I was connected to a michael brookman [protected]), and left a message that heather asked me to call him.in the next few days I tried three more times, left messages, and of course heard from neither he, nor anyone else at geico. once again, I never received a return call.

15. on december 20, I called fredericksburg and spoke with jackie [protected]). she referred me to tia (geico employee #15344), with whom I spoke. she promised me that she would investigate and get back with me. once again, I never received a return call.

16. on december 21, I once again called and spoke with yet another geico employee. I asked for their legal department, or corporate office. he told me all complaints have to go through the customer service department, and I should first speak with the supervisor. I told me I tried and didn't get the courtesy of a return call. he said the next step would be the manager, named christopher stratton [protected]). he tried to call him, but said he was on the line, and he would email him in my behalf, explicitly asking him to call me promptly. once again, I never received a return call.

17. on december 26, I spoke with brandon garber [protected]), the geico adjuster. I told him about all of my problems with geico. he said he would call his supervisor. brandon called me later that day, and said I would be getting a call from his supervisor. once again, I never received a return call.

18. on december 26, I tried to call christopher stratton. 12. once again, I never received a return call.

19. on december 29, I received a letter from emera sullivan, the geico representative assigned for michael lang. her letter states "mr. lang was waiting in the intersection for you." if he was than this was illegal by any standards of the law. she states that I stated "mr. lang's vehicle struck the front driver's side of your vehicle from an unknown direction." if he struck my vehicle head on, then it is obvious which direction he came from, and he was coming at me from a perpendicular direction. I told geico that lang was not in sight when I was backing up, but apparently ran through the stop sign. how could it be an "unknown direction?"

20. on december 31, I attempted to reply to this letter but her assistant said she was not working that day. I asked if michael lang also had to pay a deductible, but she refused to provide that information. I suspect geico has charge both parties, which is illegal. I left a message for emera sullivan to call me. once again, I never received a return call.

21. on december 31, I tried to call jonathan shafner [protected]), the deputy general counsel of geico. his secretary would not allow me to speak with him. once again I wasted another ½ hour, at the end of which she said shafner would not call me, since my case had been resolved and that there had been no appeal. once again, I never received a return call.

22. on january 5, 2019, I once again left a message for jonathan shafner. once again, I never received a return call.

23. on january 7, I was advised by the district court to make a complaint against geico through
The maryland insurance administration, which I did.

24. on january 20, I received a formal letter from the mia acknowledging my complaint. I also received a call from brian branigan [protected]), who said he was yet another claims manager assigned to my complaint by the mia. he apologized for the way I had been treated, and assured me he would get back to me in two days. once again, I never received a return call.

25. on january 28, I asked the mia to escalate the complaint.

26. on january 28, I received a call from branigan who once again said he would investigate my complaints, and he would call me on feb. 5. once again, I never received a return call.

27. on april 2 I received a call from chris stratton. he had reported to the maryland insurance administration that he had called me, and I did not return his call. I reminded him that he was one of the many geico employees (see dec. 18, #18) who had not responded to my inquiries. he said he must have had the wrong telephone number. this indicates he clearly lied when he spoke with geico. he refused to answer any of my questions, and simply said all decisions had been made. he said he was unaware of my many complaints regarding emergency road service.

28.in addition to the above attempts to receive justice from geico, I have made at least two dozen calls, in addition to emailing geico. each time I request to speak to a decision making authority, I end up back to a geico representative who assure me that someone will get back to me. once again, I never received a return call.

29. geico has refused to allow me to contest or even discuss the above situations. I have been repeatedly informed that I have the right to initiate a complaint, and also the right to request a review, or make an appeal. geico has relatedly violated my rights as a policy holder by refusing to address my complaints. geico no longer seems to be interested in customer service or clients rights.

30. it is pitiful the way I have been treated by geico. geico appears to have a policy to just ignore their clients and expect them to just disappear. geico has been negligent, and have continued to violate not only my rights, but also their own rules and regulations. geico has attempted to destroy my perfect driving record by their fraudulent actions. I request the court award me the amount of $150 for the deductible paid. I also request $500 which will a partial refund for the decades of wasted so-called emergency road service fees. I also request $1938 paid in the last year to geico for services not rendered. I also request $1000 for the pain and suffering and stress I have experienced, not to mention the many, many hours of wasted time and frustration.in addition, I would like a letter sent to this court as well as myself clearly indicating that the premiums and deductibles for both my mother and myself will not me raised as a means of geico recouping their losses in this court action. I also request a letter that geico will not terminate my mother and myself as policy holders because of this maryland insurance administration, and court complaints.

The award total I request is $3588, plus court costs.

— —
Anthony raymond date

Beware of geico, their so-called "emergency road service", and their lack of customer service

Once again geico lied to me.in 12 months, and over ten complaints no one from geico has returned my call. I tried complaining to their corporation, but they direct you to customer service.

If this is how they treat their long-term clients, what can you expect?

Choose another insurance company that at the very least will address complaints. geico obviously does not care about their clients, nor about improving their performance.

anthony raymond
973 circle drive
Arbutus, maryland 21227
[protected]
[protected]@hotmail.com
_

December 21, 2018

My mother and I have been clients/customers of geico for 47 years. until the last year we have always believed that geico cared about its customers and service. it appears that is no longer the case.

I have paid for geico's so-called emergency road service, not for years but decades. during that course of time I believe I used this "service" four times. three years ago I needed it on a friday afternoon. their representative could barely speak english, and could not understand I needed help on fleet street. after over an hour I called back and was told the geico service went instead to haven street. he could not tell me why he was misdirected. does haven street sound like fleet street? consequently, I had to wait for nearly two hours for service.

Last december, I was in fells point, baltimore, and had a 8:30 appointment. arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. consequently, I borrowed a phone from a young lady waiting for her boyfriend. she was very kind and patient, because once again I was connected to someone with geico who could not speak english. he could not understand fell street where my car was. I had to repeat this at least 10 times. naturally, I had to apologize to the girl for this call which took about 17 minutes. great service! after waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. finally I found someone who would interrupt his friday night, and drive to assist me, which he did. I gave him $20 for his help.

Over the last 12 months, I have made many calls to complain about your lack of service. despite many repeated promises, including four in the last two weeks, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted service.

It is pitiful the way geico has treated me. I can only expect that many others have suffered with their so-called emergency road service. I did tell geico that should I not receive an explanation, an apology, and compensation I will post this review to pissedconsumer.com, [redacted].com, complaintsboard.com, scamguard and another 6 sites or so. please be assured that I will do everything in my power as a consumer to alert the public how I have been treated, and then ignored

So I recently purchased a vehicle and needed to get insurance before getting the title transferred. I shopped around and decided that geico offered me the best price and coverage. All good. I requested a quote and then spoke to a representative over the phone who was wonderful! My complaint begins after hearing that apparently some underwriters wanted to me to fill out some information and that I had to wait for a form to arrive via slowmail...

Fine. I have 30 days to put the vehicle transfer through so I decided to wait. I recieved the form a week later. I filled it out completely to my knowledge and sent it back. I waited another week then I called to check on the status. The rep who answered was nice as all the reps I have dealt with seem to be, but told me that I must have forgot to fill something out and I would now have to wait again! I had plans to go on a week long vacation and this new vehicle was my means of travel so I was really not happy that I would have to wait.

1 week later I recieved a new form... Not the original that I filled out... Which meant I had to refill it out all over again and could not even see what I might have left blank... This time to be sure, not only did I fill it out but I even had my wife go over it after I did a thorough look over. We sent it back.

1 week later I call to check again... And now they said I did fill everything out but because they have a question asking if there are any other vehicles that we own at the address listed and I answered truthfully that I did own another vehicle. They said that they assumed that I wanted to insure that vehicle but I did not list it in the blank assigned for the vehicles I want insured. Now they would have to send it back to me again!

Here is the problem with you geico! If you are going to have underwriters that I cannot speak to over the phone and you have [censored]ty forms that are not direct enough or if your writers are going to make assumptions that cause this much inconvenience you are making it impossible for us to even get service! Do you think when it comes to car insurance that we have all the time in the world to play these rediculous games?

Get your underwriters on the phone! Stop sending these stupid forms through snailmail! Simplify your forms! I mean how long have you guys been in this business?! Do you even want business?

My vehicle was damaged by Geico's policy holder in July of 2019. My vehicle was reared by and my vehicle was damaged. My vehicle was in great condition before the incident. I've obtained a busted tail light, damaged bumper, and to the quarter panel. The police was called out to the scene the driver of the other vehicle was issued a ticket to for following to close and geico has refused to cover the damages to my vehicle. WOW! this is unacceptable behavior from geico. I give them a big F for failure

Claim number: 0163325360101111. I've been a geico customer for 20yrs. I've never had to reach out to them for anything in the past, but the one time I have had to, it's been such a horrible experience. My adjustor (christina link) never returns my calls and geico has not provided the level of service they claim to provide in this case. I requested them to review my claim and the facts of the incident multiple times, and yet they have made such an unfair judgement. I think it's because both parties in the claim are geico customers! My car was hit from behind while taking a legitimate left turn. The other party was turning right, did not yield and hit my car from behind. She changed her statement on multiple occasions (first stating she had the red light, then the green light and then stating the scene of the incident was much farther away from the lights!). I submitted photos of the damage, pictures of the intersection and traffic light coordination. It was very evident from the pictures that the other party did not yield on a stop light. Despite recreating the scene for them, the geico adjusters (not stating names here) did not review this carefully. Instead they said that "no party was at fault"! They've made this such a horrible experience and so stressful for me to deal with, such that it's pushed me to think of switching insurance providers. What good is an insurance company if they are not by your side when you need them most! I have requested them to review the facts of the incident again as I know it was clearly the other party's fault! I really hope someone from corporate reviews this and calls me!

as a body shop owner your company is the worst to deal with, I have cars waiting for adjuster to show up to look at cars it take 5-6 supplement to get everything you need to fix it the right way. they want you to go to their ARX shop, the shop there will only do as little as possible, example if they are replace a bumper upon removing the bumper the reinforcement is damage they will leave it because they don't wont their supplement ratio to go up or have a high severity number ($$$$ it take to fix a car in one shop over another ) I have showed this to Geico supervisors and nothing is done, I have done a rework and the same shop and still "fixing" the cars . Rob Briscoe / Atlantic Collision Port St Lucie FL [protected] I HOPE SOMEONE FROM CORPORATE HAS SOME BALLS TO CALL ME

I cannot believe the mess that is Geico Insurance. In a dozen phone calls, literally every rep has told me the other reps you spoke to either told you wrong or did the wrong thing, and the adjuster did the wrong thing. So if my experience is correct and this last representative was right, 11 out of 12 Geico reps and/or adjusters do not know what they're doing. It isn't me saying it- it is their own reps.

My car was hit by a runaway tire when the car was parked outside of a garage. The owner of the vehicle that lost a wheel (he had rotated his tires the day before and apparently forgot to tighten at least one wheel down), was insured with Geico. Since I have had Geico for at least 13 years, I thought it would be easy to get this settled. WRONG! It is now about 3 weeks since they assured me the money would be deposited into my account and there's no money.

Every single time I have spoken with Geico, I have been told something different. The first call, they told me they would email me a link before I saw the adjuster so I could give them the information to deposit funds as soon as the claim was settled. They didn't send an email. I called back. That rep told me I was told wrong by the rep I spoke to previously and that the adjuster would take care of that, and gave me the adjuster's name and contact info. I was told he would arrange to see the car within 72 hours, and would call me within 24 to schedule a time.
I didn't hear from him, so I messaged him. He didn't reply so I called a day or two later. No response. So a couple more days go by, I call again and this time get a voicemail saying he is now on vacation. He was not when I first contacted him, but now he is, for a week.
Back on the phone with Geico Claims. They get a supervisor and assign a different adjuster. He is easy to work with, looks at my car, tells me he will have an amount in a while and I will have the funds in my account by the end of the week.
I ask him about the email and told him I never gave Geico my account information. He assures me they have it and I am good to go. Because I pay electronically, I say okay, if you're sure. He says he is.
Weekend comes, no payment. Monday, no payment. So I contact him, he contacts corporate and gets back to me to tell me he has checked and double checked, payment has been sent and he has no idea why I don't have it. This really freaks me out. If they sent payment, where did it go? Did it go to someone else's account? Do I have to prove I never got it and will this take a long time?

Back on the phone with Geico yet again. They tell me they sent an email with a link for me to follow to give my account info and that it is probably in my SPAM folder. I look, sure enough. It is in my SPAM folder. So I click on the link and it is no good. Back on the phone with Geico. She tells me someone should have told me to look for the link because it is time sensitive and has now expired. She has to cancel it and resend a current, working link. I get it within a few minutes, enter my information and see that it can take 3 days for the money to show up. So I patiently wait 3 days. Since a holiday was in those days, I give it 5 days. No money.

So I call Geico again. This rep tells me she is sorry, but the email was not ever sent. I say yes it was, as I followed the link and I still have the email. She says it could not have been sent because there is no record. I tell her I can send her both emails if she wants, but no matter. She tells me she has authorized the payment and I will get the email, but it could take up to 3 hours for me to get it. After 5+ hours, I call Geico again. This time, a man looks in my file, says the payment was authorized and the email will be there but could take 24 hours. That is not what happened before and goes against the 3 hours I was previously told, but no two reps have EVER said the same thing, so what the heck. I wait 24 hours. Then 48 hours. No email, no payment.

Back on the @#&%! phone with $@@%#! Geico. This time the rep tells me the payment was NEVER authorized because the adjuster did not complete all the steps. I tell her all about the emails saying "Geico has sent a payment" and she says no, payment couldn't be sent because "John" never completed the process.

So now, despite the two emails I got (one expired and one that just didn't work), despite my numerous conversations with John, the adjuster and his calls with the total loss team (and I heard him speaking with them), I am told I must wait for a couple more days for them to get in touch with John and for him to complete the steps, then allow a few more days for payment to be authorized and an email sent, then up to 3 more days for them to complete the transfer once I get the email.

The thing is, if this is the case, how come nobody called me to say "I see you were waiting on payment, but we hit a snag. It will be a couple more days and we're sorry"? Why did anything only happen when I called them? Why did they only assign an adjuster who would answer my calls when I complained?

I suspect the answer is simple: their "simple and quick" claims-handling process is neither simple nor quick and nobody has responsibility for staying with a claim from beginning to end like a local agent would.

I originally told them I didn't want a rental car. I wish I hadn't. I believe if they had been paying for a rental car this whole time, they may have had some motivation to make things right. I was trying to be easy to work with, hoping they would appreciate that and turn around and treat me right. Instead, I lost money on the car and missed 3 opportunities to purchase a similar car because Geico made promises to send the money but never did.

Never, ever, have I dealt with a company where literally every single rep tells you that every other rep has told you the wrong thing. Seriously, in a dozen phone calls, each rep has said, basically, "the other rep didn't know what he/she was doing but I do and this is what is going on..."

There is an evident lack of consistent training and oversight in the entire claims processing department.

I was involved in an auto accident which wasn't my fault and submitted my claim. I had to pay my deductible to get my car repaired! I was told my deductible would be given back and it's now 4 months and I still haven't received my money! I contacted GEICO and they sent me an app from Bank if America to transfer the deductible to my bank however when I clicked in the text it took me to a Bank of America enrollment page and asked for particular information such as my social security number which I am not willing to disseminate over an app! When I called GEICO all the representative stated was that she didn't know why I couldn't just accept and once they issued it out through money transfer they can't issue me a paper check! All I want is a paper check ! It's my money and it wasn't my fault!

Our van got stolen right in front of our house. Right after the incident my husband immediately reported to the police and file a claim online at geico. The customer service from geico treated my husband like a criminal as if he has file a fraudulent claim. Geico gave us pages of forms to filled out and afterward those documents have to notarized. We have to pay for the notary service for a claim application. That wasn't enough geico has to set up a personal interview (interrogation) at the office to ask more questions of the claim. The interview went on for hours. From asking him his occupation to the previous owner's contact information to why we have so many cars in our possession. A lot of the questions being asked were not even relevant to the claim. The rep even go as far as asking to looking at my husband's phone for pics taken for the van. We are paying customers but feel like criminals. Fortunately for us the police find our van after a week. The van is not in drivable condition. Geico is already telling us not to leave our van at a facility that might incur any charges while investigation because they will not pay for it. I would not suggest anyone to buy insurance from Geico. We will find another insurance that actually treat customers with respect.

I had to file a claim with Geico in 5-29-2019 because I hit a deer. Children where in the car. They was taken for treatment. And return to the hospital again because they was still having issues. One child they discovered a hair line factor on her neck. Then Geico says that they have to do a further investigation because of access medical bills and records. They have been rude, lied, failed to return calls. Failed.to answer questions. The investigator Tyler Stone has refused to return my phone calls after 4 attempts and left messages. The Claim agent is rude Jessica and has failed to reach out to us on the claim. They approved some payments and sent out cks. Then on the 24th put a stop payment on them. Didn't notified anyone of this. Some ck was cashed and Mr Rutty stated we would be charged a.fee. If though we didn't know or bo.one called us. I have left message for Tyler's Stone supervisor to call me Shirley Chriswell. No call back. We are being treated like we've done something wrong by filing a medical claim. Because I hit a deer bead on. Terry Fontanyi [protected]

Purchased a new 2018 veh of course it has a 3 yr warranty etc. Geico slipped in a charge they call Mechanical Breakdown for 24.00 every 6 months. If I have new veh covered under warranty why would I need mechanical breakdown? AND there is a 250 ded. This is a scam at it's finest. When I called to cancel this I was told thy told me about this coverage when I purchased my insurance. I have been in insurance for 42 yrs as my career and believe me they never once told me about this hidden charge.
Been with them for 5 yrs and every 6 months we have a "general Increase". No claims nothing on driving records to dictate increase..just general increase. Also a scam. I am looking for another insurance carrier. These people need to be fined for scamming customers and poor business practices.

After 16 years of being a loyal customer I left Geico due to massive rate increases. I cancelled October 18, 2018. I received the cancelltion and refund from them. I saved almost $2000 a year. I have now been with Nycm for 8 months and Geico keeps adding me and cancelling me four times I have gotten notices from the NY DMV for not having insurance. Even though I do have insurance.My new insurance has tried sending verification each time and Geico keeps playing games. Anyone else have this problem. I do not understand how they get away with this. If I don't stay on top of this there will be daily fees and mine, my husband and my son's license will be suspended and fined.

I have been with Geico for many years, however, the customer service was going worse. After I remove a couple of cars they give me the wrong information and they do not want to take any credit of it. they even are telling me that I owe them money because they screw up. When I was talking to a customer services representative who was the very nice person her manager pick up the phone and said that I was talking to long and she hangout of me.

I have been with geico for 3 years never filed a claim, just paid monthly... the police told me the policy showed last july laps in insurance so my car was towed and plates were seized. Geico will assume no responsibility for this or provide me with proof of notification. I have auto paid my bills since the beginning and have proof of doing so. I seek reimbursement for my tow and storage fees.

Please do yourself a favor and do not get geico insurance. I have been paying hefty premiums and they denied a simple claim. Basically filed a claim online for windshield change. Followed and answered all the questions.in the end denied to pay for the claim. Lied about things that were said. I wish I would have thought to record conversations. Very shady dealings... Never have I dealt with an insurance company like them. Don't walk away from this company... Run!

I'm a disabled veteran 100%. had 2014 Chevy Silverado w GEICO---wrecked truck on icy road, hit concrete wall, but airbags failed to deploy..rendered truck totalled, check was issued to cover costs, but Classic Chevy in Grapevine Tx put my truck on auction, sold it for $18k and stuck me with BS $800 chg.
My mom purchased a new vehicle in July 2018 and added me on in August 2018 as driver before dying of ovarian cancer 31 Aug 2018. I was hospitalized and policy ended in Jan 2019. I called to setup insurance in my name and was charged $700 month for full coverage. WTF? Come to find out, in Texas if you arent the lienholder, liability insurance is all you need. They also took FOREVER sending my check after I cancelled.
Thank you for your support, [censored].

KMcClellan

Let me start off by stating that I've been with Geico for a few years now. I started off with Geico owning 2 Cars which were pretty standard - an SUV (KIA SORRENTO 2011) and a Chevy Cruise LT 2014. I paid $317.80 a month in auto premium. My Chevy had no lien holder and my Sorrento was almost paid off. When I had only my Chevy Cruise LT 2014 on the policy it was $198.31 - I got in a car collision making a U-Turn and now my insurance rocketed up to $241.35. I've only had one claim with them actually claiming auto damages besides 2 cracked windshields - and that claim is the claim I'm concerned about right now.

It is funny how I filed a claim and before my adjuster even looked at the damages on my car my car insurance went from $198.31 to $241.35. I was billed $241.35 on the 8th right after my accident on the 3rd. When my field adjuster Stevai Andrews arrived to my apartment where I towed my car, he literally turned on the car for 5 seconds maximum and wrote for damages that he could visually see. Of course, when I had my car towed to Maher Chevrolet, there was supplement after supplement.

I was informed by Sandy at Maher Chevrolet that this particular collision center was visited by Geico employees nearly all the time. Finally 31 Days after my car collision bringing after my Chevy Cruise to a Chevy Dealership as fast as I could after the collision because I thought the Chevy Dealership would be quick and efficient repairing a Chevy Make car (which I was mistaken) - I obtained my car back on my work lunch break yesterday. The engine light turned on after 10 minutes of driving it and I was hearing the same squeaking and feeling the same bumping I felt after the collision. I'm wondering if anything was done internally to fix the car's issues considering I had a full rewire performed on it probably 6 months prior. I also own this car outright.

I have come to the determination that I do not believe the claim was handled in a proficient manner and I feel I have been dragged along. Unfortunately, my friends have informed me that they've had similar experiences with Geico Auto Insurance. For purposes of explaining why this claim was not handled correctly please visit Kelly Bluebook and look up a Chevy Cruise 2014 LT Basic with approx. 70k miles - go ahead and price it with standard equipment and the color is gray - mark it in good condition. You will see that my car is worth approximately $4.7 k - $5.8k.

My first estimate was handed to me at $3, 858.67 Gross which was far from accurate, the 2nd supplement Geico approved was then increased by $1, 241.61, and then the 3rd Supplement Geico approved was for $59.18. When I got the car back, the car was squeaking, bumping, the front bumper was not flush with the hood, one headlight had a gap between itself and the hood, and I had already waited 31 days for these results. I had to turn it right back after work, waste my lunch break, and now I'm waiting again.

I am on my fourth supplement now exceeding the value of $5, 159.66 and my rental car is costing Geico $38.50 per day - and so far that's 31 Days (plus taxes and fees). So, right now Geico is at $6, 353.16 to my knowledge as a claim total and that is not even counting the few medical bills for me and the excess rental fees that they'd receive with me being 23 years old. That is over the price of my car… and the internal components that suffered from the collision have yet to be fixed. Why couldn't we just total the car as I suggested and ultimately knew should've been done? Geico has paid more than the worth of my car, will continue to do so until it is fixed (trust in that), and instead of a quick resolution - which would be me putting a down payment towards my new replacement, I receive instead over a month now of being dragged along and I got to drive my half-a**ed repaired car for 30 minutes.

After this auto claim is resolved, I believe I am going to switch my car insurance policy back to Amica - I got into a car wreck once a few years ago when I had them as my insurer. Their claims process was quick, painless, and easy - literally the exact opposite of what I am experiencing now.

While it is true that Geico can save you 15% on Auto Insurance - you will almost immediately pay for this in time and headaches the second you call their office to notify of an incident.

Trust me… Don't go with Geico…

May 3, 2019
While waiting for my 2002 Ford Mustang - insured by GEICO - to be transported by truck to Virginia, I rented a car from Budget which I backed into a fire hydrant on March 30, 2018, in Alexandria, VA. On Sunday, March 31st, I electronically submitted a claim to you. On approximately April 19th, I received a bill from Budget for damages for less than $900. (I've already paid Budget the amount I'm responsible for leaving GEICO's share at all of approximately $150.00). Although I submitted an electronic claim on March 31st and provided Budget's damage assessment/billing to you on or about April 19th both via your website and directly to Claims Agent Pamela McDonald via the very strange e-mail address she provided to me -- which was only operational with the exact subject line provided -- as of May 3, 2019, my GEICO claim remains in suspended animation. Now, since first communicating with Ms. McDonald by phone on or about April 1st, I have found her to be less than accessible and responsive, let alone helpful. She consistently does not answer her phone or return phone messages and has not provided an effective e-mail address by which to communicate. Further, Budget's billing service "Viking" attempted to communicate with Ms. McDonald this week on my behalf but was also unsuccessful. Today, only after calling your MAIN number as opposed to Ms. McDonald's number, I finally reached Ms. McDonald. She FINALLY apprised me that she had submitted Budget's damage estimate to your "internal review" department on April 30th. WHY DID IT TAKE MS. MCDONALD SEVEN BUSINESS DAYS TO SUBMIT BUDGET'S DAMAGE ESTIMATE for this so-called internal review?! (And whether Ms. McDonald was truthful about that submission date remains to be seen). Ms. McDonald further informed me the internal review would take 3-4 weeks. ARE YOU KIDDING ME?! GEICO pays enormous sums of money for numerous and frequent television ads but can't afford to employ a sufficient number of internal review staff? Now, for me to seek reimbursement of my out-of-pocket costs for this incident from Visa (over $600) I must provide proof that GEICO has completed this claim. Further, I have about 30 days to do that and Ms. McDonald's foot-dragging could completely prevent me from obtaining that reimbursement. My experience with this Claim and Ms. McDonald belies the promise of your oh-so-pleasant and humorous television advertisements and I am contemplating switching insurance companies as a result. Be aware that I've filed ZERO auto insurance claims in THE LAST 15 YEARS, have an excellent credit rating, and have no doubt there are more responsive insurance companies out there who would be happy to have me as customer. By way of this message I am asking that Pamela McDonald be removed as my Claims Agent and replaced by someone who answers their phone, returns messages, and KEEPS ME APPRISED whether by phone or via the secret e-mail address your Claims Agents must have of the status and movement of my claim through what appears to be a clunky claims processing system (exacerbated by apathetic staff likely instructed to SLOW THINGS DOWN). I am also requesting expedited review of Budget's damage assessment so that I can file for reimbursement from Visa IN A TIMELY MANNER. Thank you.
Geri Johnson
[protected]@aol.com
[protected]
DOB: 3/16/55