GEICO
Reviews and Complaints

Dear Sir or Madam, 7/11/17

This afternoon I called Geico and replaced one car with identical make model but much newer (from 2003 to 2014). The service rep was extremely pleasant and competent, but told me that the policies would now cost over $300 more per year.
I really like Geico, but we will be paying almost $7, 000 per year on my policy so I will be switching to a more reasonable company. Its crazy that a corporation that has years of loyal, dedicated and on time payments from a customer will not consider a loyalty discount that helps both the client and helps the reputation of the company.
Sorry we couldn't do business :(

Sincerely,
Dara K. Yarosh
[protected]@cfl.rr.com

I've been a longstanding customer with Geico for almost a decade. Recently, my insurance policy lapsed because the due date landed one day before I got paid. Once I recieved my check, I went to go pay my bill with them and they said it already canceled. They were very misleading when it came to how to get reinstated. I was lead to believe that once I pay the past due balance, I would be reinstated. I paid the past due, and the website said I was still cancelled despite having paid the past due balance. I then got on the phone with a rep to get this straightened out, and she said I would have to start a new policy. Then she got me a quote, same drivers, same cars, same coverage. In addition to the amount I was tricked into paying, I had to pay another $300 just to get my insurance back, and the full policy was nearly double. Mind you, my insurance lasped by 8 HOURS! and instead of trying to be helpful to one of their longstanding customers, they instead penalize me for not getting my paycheck before they had a chance to cancel my policy. I really think they wanted it to cancel so that they could squeeze more money out of me.
I DO NOT RECOMMEND BUYING INSURANCE WITH GEICO

7/6/17 Tawana Holmes customer service supervisor told me to be quiet when I was trying to explain my concern "so that she could help me resolve my problem." She is located in Macon. Geico refuses to refund a portion of my bill from when they added my step child ( who lives in another home and has her mother's auto ins) without my consent. I have spoken to at least 5 reps in the last few weeks all of which continue to say " I understand " but never help me with a resolution. I am appalled by the lack of genuine customer service and misleading information that this company provides. I will never do business with them again.

On Sunday, June 11Th my 2008, Ford expedition was wrecked. Monday June 12th geico had a towing company come pick my vehicle up and take it to round tree in lake city, Florida. At that point, they told me it would take a week for my vehicle to be fixed. I never heard from my insurance adjuster or anyone from round tree until 2 weeks of me calling them asking what was going on with my vehicle, not getting any return call or knowing anything about it. After leaving multiple messages! That's a little ridiculous. I thought an insurance adjuster would keep in contact with me, letting me know what was going on with my vehicle instead, all my phone calls were ignored and my messages that I left were never returned. This frustrated me. Finally, 2 and a half weeks after my vehicle left my yard, my insurance adjuster decides to call because I had to call his supervisor. Told me my vehicle would be ready Friday June 30th. Well today is July 6th. I had still not heard from my insurrance adjuster since that day that I spoke to him. Which Monday will make it 2 more weeks. All in all the customer service that I have received during this time of need has been very, very crappy. The lack of communication is just ridiculous. All I asked for was to be kept in contact with and get updated. I pay almost 300 dollars a month in insurance through you guys. Not to mention I'm about to pay a 500 dollar deductible for my vehicle that I have been out of for almost a month. The damages we not even that bad . that's not even what gets me the most. What kills me is that I can't even get a one min call from someone to update me on my SUV!

I am with a different insurance carrier and I called the claims department regarding a med bill we had received that was meant to be mailed to Geico. The claims rep I spoke to Sarah Rogers @ [protected] r/e claim #[protected] was extremely rude and refused to allow me to send the bill over advising that they are not covering any med bills for the claim. I asked if she needed the bill as to properly deny it for the med provider and she rudely stated no, why would she need to do that for this low impact accident. If I was the Geico insured, I'd be highly upset that Geico did not obtain the med bill with all of sensitive/personal info so that they can dispose of it properly themselves, acting in the favor of my best interest as their insured. As a fellow insurance provider, I am disappointed enough by the way the rep handled the situation enough to make a complaint about it.

My son was involved in an accident on Saturday, June 23, 2017. Geico's insured pulled straight out into the highway to go northbound. My son had to swerve to try and miss him but ended up hitting him in the mid driver's side. The other driver stated he was driving southbound when he was hit but that is incorrect. The accident report shows him coming directly across the street in front of my son and "failing to yield the right away". The other driver made the claim to Geico (his insured) on Saturday, June 24, 2017. The adjuster, Rachel Foskey was assigned to this claim. I made first contact with her and she gathered all information of the parties involved and contacted them for statements. I never heard anything else from her, so I contacted her again on June 28, June 30, July 3, and July 5 and received her voice mail. She contacted me after I left voice messages stating "I'm returning your call" but never spoke to the messages I left. I had to "repeat" the message that I left initially each time I called. She stated to me on one occasion, "I am working on you a rental and will have it Thursday evening, no later than Friday morning if we accept liability". I didn't hear from her until I called again on Friday and she stated that she was waiting on their driver to give them a statement (after 2 weeks) and if he did not call they would base their decision from the accident report. I did not hear back from her on Monday, July 3 so I contacted her and she is out of town until July 10. I contacted the corporate office on July 5 and was transferred to her supervisor Brad but he did not return my call. At approximately 12:18 pm I received a phone call from on of her co-workers who stated they checked her voice mail and got my message. She stated that they had yet to receive a statement from their insured and was awaiting that to make a decision. At approximately 1:48 pm, I received another phone call from Geico stating she was also a co-worker that had checked Ms. Foskey's voice mail and was calling to let me know that they were denying my claim because they were not at fault. She also stated that the other passengers in the car could not be witnesses because they were family or friends. I'm not sure how she made that determination but that is what she told me. It is so convenient that after almost two weeks, I couldn't get anyone from Geico to contact me unless I left messages demanding an update until now. Even though the accident report states the driver failed to yield the right away, she (the co-worker) says the report can not clearly depict what actually happened because neither of us were there. However, the decision to deny my claim was based on the same accident report that she says cannot be used as "clear evidence". I also obtained a video negating the facts that the driver gave, clearly indicating that he was at fault.

On June 2nd, I was rear ended while my car was parked in Bridgeport, CT. I have heavy damages to my rear and tires. After giving the police report I contacted Geico about their customer hitting me. I received a call a day after fro Cayle Greiner-Petti who told me that they are investigating this claim because the person may not have a policy (looked up the person, it states they have a policy with them so I am clueless as to what that means). For 3 days I've been unable to go to work due to lack of a vehicle and they are not providing me with a rental. I was told by the mention associate to contact my insurance because they'll help me quicker. Now I am frustrated and demand that I speak to a supervisor. I repeatedly ask for a supervisor and Cayle keeps giving me the run around and saying "theres is nothing that I am telling you that a supervisor is not going to tell you, my supervisor will tell you the same things I just told you". I said "ok then I want to hear the same thing from your supervisor". I was still denied my request to speak to a supervisor. I furious about the fact that this person is not working urgently to come up with a resolution for me. I am now going on day 4 with no car, no rental, no information, and not being able to go to work. I now will have to use all my sick time to makeup for Geicos negligence and their customer. I've made a complaint with BBB

I no longer live at the address (9210 77 Street Woodhaven NY 11421)and have provided proof.

Since August 2016 I have not owned a vehicle and did not have a license. I have my license back now but do not live at that address. I have been making payments because they refuse taking me off the policy. Now the policy with renewal premium went even higher.

I need someones help with this because I am to the point that I will take legal actions with an attorney.

My name is Giselle Dejesus [protected] Policy Number: [protected]

First of all I will say I've never had an issue with Geico until...I recently relocated to a new state for work. I was flown in to meet with the movers for the new house I rented. So naturally, I called to get renter's insurance with Geico, The rep I had asked several car insurance questions, which I answered honestly (how far will my new distance be to work, etc). Keep in mind my ultimate goal was to obtain renters insurance and decided to update my address at the same time. The rep explained my car insurance rates would change for the new state. Which is fine, but I still did not understand why. It seemed like she was reading verbatim from a script and could offer no real information. She still never got to the renters insurance portion. So I told her I'd call back in and not to make any changes to my account. She changed it anyway, I got an email stating I needed to contact Geico regarding my policy. I called back in hoping to get anyone with more experience and I was told I had to "prove" my car was not in the new state yet! Huh...I tried explaining the situation again and again and was finally told if I did not provide my rental car agreement I would be charged regardless. They refused to change my address back to the state my car is actually in. I'd never had a bad experience with Geico until this point. I was rear-ended in the previous state and as soon as that claim is paid I will NEVER do any business with GEICO again! Let me stop what I'm doing in the middle of a huge move and provide Geico with rental car information because they have a rep that changed my account information without my permission! Keep in mind my employer rented the car so I cannot get any information until the car has been returned. Geico should really stand for Giving Everyone Incorrigible Customer Oppressiveness! Add your list of complaints here https://www.consumeraffairs.com/insurance/geico.htm

I was talking to a representative who told me I had to pay 213 for my bill and got charged 230 and got an overdraft bill from the bank, called to talk to a rep again was extremely nasty gave us to her higher up and she was even more nasty trying to trip up what o was saying and questioning me when I was talking and I tried to explain what was told to me and she goes well we didn't make a mistake on paper do you have prof you need prof I need prof so I said what about the recording don't you record the conversations and she goes well there's nothing I can do and I had asked can you just write a letter saying there was a misunderstand and that we didn't mind paying but the over draft was more than 50 dollars and she had said no we can, now they tried 2 more times after that to take the money out and that caused another over draft fee and now, the insurance company wants to charge me a 20 dollar fee for it not going threw the first time, I was told the company was very good and all Iv gotten if charges and frustration, if there's any way to fix this please because I don't have the money to be paying all these over draft and another 20 dollar fee.

I was in a hit and run accident last month claim#[protected].. After walking my police report and calling in my I was contacted a WEEK later by a Geico insurance investigator saying that Geico was investing my claim like it was not true, I said ok. I called them for 3 weeks and finally the investigator calls me yesterday asking my story again. They basically treated me like a criminal like I lying about what happened. I even told the investigator we could ride out to seen so we can go over what happened and he said no we don't have too. When I got my additional coverage which would cover the additional chrome accessories on the bike I asked geico to send somebody out to my house to take pictures of both of my motorcycles so it wouldn't be no problem with my coverage and they said its no need for that and if I wanted to I could mail some pics in. To relive this accident again and have them to think about my life and death situation does not go well with me. Customer service is not good with this company!

On 01/07/2017 my Vehicle a 2005 Mercedes E55 AMG slid in the ditch b/c of icy road Claim# [protected].
I called Geico b/c i habe roadside assistance, the car stayed in the ditch for almost 1 week before they took out. A day later Geico inspection came to look at the car and they have decided that all it needs was an alignment. I told the inspector that the car does not drive right, and the tire is not holding up i keep on filling it with air.
After the inspector left I noticed that the side skirt was broken from under the car, the skirt costs alone $800 at the dealer.
I took the car to the mechanic and, he has advised that it needs a rear differential, front suspension left(the same side that the tire got badd)and rear shocks, besides my left tire was ripped and need replacement.
After i took the car to the mechanic Geico sent an inspector the shop, and they refused to pay anything...I mentioned to the inspector that the side skirt is broken and tire is bad, but he kept ignoring me and saying he knows his job, this guy doesnt know that I know my car too, and I have a car dealer.
After more than 20 calls to the claims team, they kept giving me the run around with no results...
I called the headquarters office and they sent another inspector and they came back with a payment of $1900.
The car cost me so far:
Rear Differential: $3800
Tires: $600(Tires were changed on Aug 2016 before that)
Front Suspension: $800
Rear Shocks: $1, 100
The car had a complete tune up including changing the oil, for engine transmission, rear differential and all fluids, it also had an alignment less than 6 months before the accident(Less than 6000miles).
I am not sure why in insure my car, and pay higher rate than other companies, thinking that Geico should be reliable? the claims team made me feel like they are doing me a favor(When I was talking to one of the guys, and trying to explain to him the situation, the mechanic was telling me he was going "BLA BLA BLA..." and not listening to me...this is ridiculous...the car cost me total of $7, 600 to bring it the way it was before the accident in which Geico only paid me less than $2000. With the money I paid for my car I don't need insurance to cover me, I can do it on my own...oh but wait it's the law...So how come I cant do nothing about my consumer rights?

On March 29, I accidentally backed into my husband's (Timothy Davis) car in the driveway of our home at 918 Rambling Dr, Catonsville, MD. Geico provided us with a rental car for my husband. The adjuster said there was not anything wrong with his car, then agreed to go take another look at my husband's insistence. After a week of not hearing anything from the adjuster, I called Geico and they said "you better return the rental car right away because the damage is not covered and you're going to have to pay for the car". They sent me a certified letter to that effect weeks later. My husband's car is under a different policy. The underwriter Eric Torreyson said it didn't matter and it was Maryland law that stipulated that Tim could not be covered. I am questioning this ruling: my husband's damage was $1300 and I am seeking reimbursement.

Claim # [protected]

GEICO refuses to accept responsibility for the frame damage on my truck. I hit a massive pothole which cause my truck to veer off the road & into the bushes. GEICO has agreed to fixing the front end damage (hood/bumper), & also agreed to paying for a wheel alignment. All of that is pointless because the truck cannot be driven. Due to the impact of hitting the pot hold, frame was cracked. Geico claims that because the frame already had some rust to begin with, the accident did not cause the frame to crack. Chris (claims adjuster [protected]) did not return any of my calls. Went to his Supervisor Bill Harwood([protected]) who DID return my call & states that GEICO is not responsible for the cracked frame & that Geico will only pay for the front end damage & a wheel alignment. Went to the manager Brian Wright [protected]) who was out of office for the week - I was touted to the covering manager Victor [protected]) who says that there's nothing more that can be done unless I'm able to provide evidence that frame cracked due me hitting that pot hole. I've spoken to the owner of the body shop who's been in this business for a VERY long time. In his PROFESSIONAL opinion, hitting the pot hold could absolutely have caused the cracked frame. He states that the claims adjuster kept disagreeing with him & wouldn't budge. He also mentioned that he works with tons of other insurance carriers & he is in disbelief that Geico is refusing to accept responsibility. Why am I paying full coverage premiums on all of my vehicles if GEICO will find every way out of covering a legitimate claim? I will be switching insurance carriers ASAP & do not ever want to do business with Geico again. I've been a loyal customer for years & this is the thanks I get. I am so disappointed with Geico & can say that this was a horrible customer experience. My entire family is with Geico (parents, grandparents, siblings, etc). After discussing this with everyone in my family, we will ALL be changing to a different insurance company.

Geico should be ashamed at themselves. I pay Geico almost $2500 a year to insure 1 vehicle. The price even though high is not my problem. On April the 15th the axle on my new Volvo snapped causing me to hit 3 cars, also doing a lot of damage to my car. Geico is saying that they will not pay for the damages on my car which is almost $25, 000. Their reasoning being that I did not have full coverage on my "LEASED" vehicle. They claimed I never sent pictures of the car when I took my insurance policy. When I showed the, m the window sticker I sent them prior to getting my vehicle their response was " since I did not notice their mistake, they will not be held liable for payment'. THEY DON'T WANT TO PAY FOR DAMAGES BECAUSE THEY MADE A MISTAKE, AND I DIDN'T CATCH IT. I will never do business with these thieves again, and I urge everyone to learn from my mistake.

When I first signed up for auto-insurance coverage for vehicle back on 2015 I was so amazed that customer service was so perfect and professional, almost two years of customer for them recommend so many families and friends if you ever need insurance for whatever you want to protect look for geico insurance companies they very helpful. On april 2017 here's comes my nightmare from geico customer service reps, why all the sudden they changed on me or us, if customer made a mistakes for the first time and willing to take responsibility for the error, why it happens again on the second time, they don't wanna take any responsibilities that ties with the same error that they did and that's all they can say I apoligze for what the error is, that's not enough. Ashamed on me once but I will not take the second mistake for all you guys have done to my account. So is all about money works for you all and never really want to take responsibility for your staff mistake. Omg no matter what you say and complaints they don't care allthey wants is to earn your business and f you late. I was very very very angry and dissapointed makes my stomach hurt feel like I got robbed for there wanna call customer service. Never never never never want to see there commercial is full of scammmmmmmmmeeeeeeeeeeeeeerrrrrrrrrrrrrrrrrrrrr. No car loan involved

I have a auto body shop and recently I've been having issues with adjuster assigned to my area/shop whose name is Steven Gurusaran ([protected]@geico.com). Issues were initially for 3 claims that I was handling. 1. One claim has a garage receipt for a total loss filed 6 months ago. I haven't received payment for it. 2. Adjuster doesn't send me over the estimate, I have to call Geico to get a copy, or Adjuster simply just sends it to the owner instead. 3. Adjuster comes whenever he cans, never calls prior arrival or to let me know timing when he'll come. I always put in notes when submitting supplement requests to call prior arrival so that I can have vehicle ready for inspection. 4. When Adjuster inspects the car and I'm no in the premisses due to issue #3, he comes, sees the car and leaves letting a lot of things to slip through - I always leave the itemized supplement so that he can go over it - never reviews it. 5. After, I get a copy of the supplement, obviously he misses a lot of things, I call him up and tell him about those missing things, he always replies, "Send another supplement" 6. Time for him to process a supplement request is 2 weeks, at least for the last request I've made (before it was 2-3 days). 7. Customer call him to request a status onto why he takes too long to process a supplement request, and last customer complained that he responds with attitude "Call the shop", and hangs up. I've raised this claims to the Adjuster's supervisor. Supervisor's name is Eric Jao ([protected]@geico.com). They both came over and went over all the complains I had with evidence of such things. Supervisor agreed that they were true and decide to step in and help to straight these claims - this was a month ago. One claim was resolved 2 weeks after, today 5/25/17 is the time that the other two claims haven't been resolved. For the past week, I've been calling the supervisor to request updates, and he always says that he hasn't forgotten about this and he would address them as soon as he can, but he doesn't. I don't know what to do now.

I called GEICO to request a form called DL 123 for my son, who is in college in Greensboro, to take his road test to get his license. I was told, effective tomorrow, he would be listed as an active driver with a license. An installment would be due on June 8th for this coverage, 271.00. After speaking with my son, he decided he could not afford the installment and neither my husband or myself. I immediately called GEICO back to request for my son to stay listed as a permit driver. I was told he has to stay active for 30 days and the 271 has to be paid. During my first call, I was not told that I could not make any changes pertaining to this request for 30 days because the DL 123 is a legal document. Per a manager named Jordan, the change was effective immediately, two choices were given to me, 1. My son can surrender his permit, driving privileges to DMV, then he would be listed under our policy as a nondriver 2. Request DMV to write a letter on business letterhead stating he has declined to take the road test and email it to geico for a 24 hr review, then a change would be made. I'm being inconvenienced because of a learning experience with my oldest child desire to get his driver's license. Because of a 2hr time period between calls and I didn't ask all the right questions, I have to resolve this issue in other ways. I'm very disappointed in a company I have invested in for 10 years. The customer service rep is not being held accountable for not telling me this importance piece of information. When asked how were situations handled in the past, I was told surrendering the permit. That's not right. I called back within the same day.

geico kept my family stranded for more than 24 hours for roadside assistant that we pay as part of our insurance coverage. When we called geico and asked to speak to a manager, one lady by the name Ramona with ID 172032 came and spoke to us and promised that the has corrected all the previous mistakes and the right assistance will be coming to relieve my family after stranded on the side of the road under a very risky condition. That did not happen. When we called again two hours later, another rude supervisor came by the name of Cindy who decided to blame my family for not knowing how to resolve the problem and get away from the dangerous situation. What a shame. This woman had the audacity to yelled at me and hung up the phone on me. The people who represent geico.
I am willing to sacrifice anything to to take this to court as I have tape of my conversations.

I was involved in an accident 5/12/17. I was liable. Initial contact with Geico was assume, Jamie, reassuring demeanor was exactly what I needed. Everything went south after the adjuster informed me that my car was a total loss on 05/15/17. Contacted him Tues. 05/16/17 in regards to retaining my vehicle. He told me I would have to contact the lien holder, he was new to Geico (as I informed him this was new to me). He, Gregory, also informed me that the Savage department would be in contact with me from that point forward. That was Tuesday 05/16/17. I waited The remainder of Tuesday through Wednesday evening with no word from the Savage Dept or anyone from Geico informing me of my rights, options, or the process. However, I did get a voicemail from IAA asking me to remove my property and tags from my vehicle. I called IAA and informed them that I wanted to look into retaining my vehicle. The woman was very helpful and said she would contact the Savage Dept and I assured her I would also because here it is Wednesday nearly 5pm, and I remained at point A. Neil from Geico Savage Department called me, and was very impormative about the process that had been delayed and stated he'd reach out to the adjuster to have a Savage bid obtained. So, I questioned, why didn't Gregory, my adjuster, know to do this on Tuesday when I first inquired about retaining my vehicle? Neil also said a file would be started in Geico's Retention Dept. I finally felt that I was getting somewhere. I called my bank, the lien holder, and verified some things on my own that Wednesday evening as well. I also called Gregory, the adjuster, and left a voicemail informing how I'd had to initiate contact with the Savage Department myself, and that I did not feel a rental car extension through the weekend would be suffice because I was still at point A. Finding answers was like pulling teeth! I thought Gregory would call me back Thursday. However, no phone call from Gregory. I got even more agitated after IAA left another message about taking my car. I called Geico again, and spoke with Shannon who did not see any notes pertaining to my conversation with Neil. So, again I felt bamboozled. I also informed Shannon of the message I'd left my adjuster with no avail. I must say Shannon was able to move what seemed like mountains on THURSDAY. Shannon did a follow up call which I was unable to answer because I was trying to deal with this issues all while working an 8-4:30 job like many of you all. She informed me of the Savage bid being made (no direct value given via voicemail) and that I was in negative equity. Once off work I called the Savage Department back, spoke with Stacy who was helpful in taking complaints in regards to the unanswered messages left with the adjuster. She supposedly sent the supervisor a message of whom I have yet to hear from. She also informed me of Leshonda who would be assisting with my retention claim. Today, 05/19/17 I got a call from Leshonda, and things seem to be on track. Leshonda said she would reach out to the adjuster in regards to letting My know when to get my things, the car and so forth. Well today 3 days after last contact, Gregory the adjuster calls. I was unable to answer secondary to work. However, he left a message stating, he'd spoke to his supervisor and he feels the same as he pretty much, I had an opportunity to buy a new car and I didn't, so 7 days is adequate time for rental coverage. He also stated he needs to know who my second lien holder is and what I intend to do with the car. I made sure to save the voicemail.
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So, my question is 1) How is it that the adjunow decides to be an active participant in the process when I've had a number of unanswered concerns, and now he is well versed on the retention process. 2) why is he concerned what my intentions are for fixing the vehicle, as Geico will not be paying for it 3) I did not want the rental car through the repairing of my vehicle at my cost as that falls out of line with policy. I felt I was entitled to it for one, due to my policy. Rationale: I did not engage in contact with the Savage Department until late Wednesday evening after my initiation of contact. How could I even began to look for a new car if I was stalemated? I am truly disgusted, and the message I received from the adjuster was truly unprofessional...no apologies for lack of communication or contact..