GEICO
Reviews and Complaints

I submitted a request for auto insurance quote on 01/12/17 and was quoted an amount for a month of $160 something. I was charged $367.81 for something online that I did not give authorization to. I picked the 1 month of cost at $160 to begin insurance policy and my card was charged $367.81. I did not agree to this. I know I have a past balance but by me not authorizing this charge it has caused multiple issues and fees to my bank account. If I owe from a past policy that is one thing but do not take upon yourself when you receive my information to deduct whatever amount you want. I called Geico and explained the situation on the day it was charged and the customer representative basically told me OH WELL! I want a refund. I have reported this to my bank as fraud and have proved the un-authorization on my part. Please refund the amount to my debit card information that you received as soon as possible. I never even received the insurance which I do not want from Geico. I have purchased now with a different company.

Iv been a costumer for 5 years new cost the company and money. And one day my insurance policy was terminated for late payment. After the termination it is said that I owe money, which can not and should not be true given that all insurance agencies have prepared policies. I should not be held liable for any overages as its is not my fault. Iv been a great costumer. I enjoy the service. I'm wanting to continue service but have this problem. I don't deserve to be treat this way. Please help if it is in your power. Thank you.

On November 2, 2016, I was hit by an Geico driver a police report was generated and I believe he even recive a ticket. After all information was submitted Geico came back with the decision to say the I was 15% responsible for the accident. According to the police report it was 100% his fault and now Gieco is trying to tell me its 15% my fault due to not enough evasive action honking my horn is not good enough. Long story short there was a major accident on the freeway which caused more bumper to bumper traffic then usually in the morning. I was on the feeder road just merged into my lane and the guy behind me took it upon himself to leave from behind me and drive inside the emergency lane "he had no emergency lights on" to attempt to go around me and ended up hitting the front driver side of my vehicle. So geico tells me Im still 15% responsible due to the fact when I saw him coming into my lane I should have swerved and hit the curb or smashed on my breaks honking my horn was just not good enough. I told them it was bumper to bumper traffic at 7am in Houston with a major accident causing even worse traffic I wasnt even driving more than 5mph the car in front of me had just started moving up when I attempted to move forward.I honestly thought he was going to continue driving as far as he could in the emergency lane, he was traveling at speed much faster than anybody else in my lane so when the traffic in my lane started moving he attemted to jump in front of me but he didn't have a clear enough distance between him and I to do so. So how would me smashing my breaks at 5mph in bumper to bumper traffic made a difference. I honked my horn because their driver attempted to cut me off from the emergency lane. He stated to the officer that "He went around me because I was merging to slow in the merge lane."

On December 22 2016 another driver hit my car and damaged my rear bumper, she gave me her insurance information which is Geico, and she submitted the claim and admitted that she is at fault, now it has been a month and the adjuster Andrew Hall has been telling me that they are investigating the coverage, why is this taking so long to get my bumper repaired?
Claim #[protected]
All I want is my bumper repaired.
Terrence Sims [protected]

My car was totaled on December 11, 2016. I spoke with Eric Warden the days following the incident, and the last I spoke with him was December 15, 2016. He was supposed to send me a form to give power of attorney on my vehicle, and I was told to expect a call from the salvage department. I never received the form from Eric Warden, nor the salvage department. I have left countless voicemails and sent a message through the Geico.com website to discuss getting some additional document from him to file my gap insurance claim.
Today is January 13, 2017 and I have still not heard anything from Eric Warden.

I decided to call the Geico.com customer service line where I was assisted with my claim. I had been told by the Geico representative and the rep with Ally Bank (where my car is financed) that they had not heard anything from Geico about my accident. There were forms that needed to be sent and completed by Geico and sent back to Ally, and it had not been completed yet. Eric Warden was supposed to contact Ally, or at least the salvage department and neither one did. I was also informed that Eric Warden reassigned some details of my claims to the salvage department to be completed. This was unbeknownst to me. The lady I spoke with on the customer service line stated that the individual that my claim was assigned to by Eric Warden was not equipped to handle that part of my claim.

All I need to file my Gap insurance claim is a copy of the settlement check.

Eric Warden completely failed at doing his job in providing excellent customer service, and I am still without a vehicle. I have needed to depend on people not assigned to my specific claim and I feel at a complete disadvantage.

I am not sure what resolution should be expected from all of this, but I do know that if Eric Warden were to do his job efficiently, I may have transportation of my own again.

I am very disappointed with the service provided by Eric Garner.

My claim number is [protected]
Eric Garners information is :

Eric Warden

[protected] (Work)

[protected] (Fax)

you need to really change the format of what your trying to sell
I have gone with non of the top insurance co on my auto home and boat
insurance just for the fact of the annoying dumb commercials and the amount of times they are played in a short time span.
ill even change the tv station when they come on
who the heck wants to buy something from Flo, a box a lizard raccoons ect
how about a straight forward no BS pitch on what you can do for a customer.
unless your target market are 10 to 25 yr olds
it makes me wonder why would I give my money to a company
that thinks there customers are uneducated.
really makes me think the company as a whole waste time and money
to do such ads there for I would not trust

On December 2, 2016 I was driving on the Left north bound lane on US1. Still going north bound, I see a car who was on the south bound left turning lane on US1 waiting for the traffic to clear so he could make a left turn. All of a sudden he makes the left turn as I was approaching I am assuming because he thought he could squeeze through the oncoming traffic. I slam on my brakes to stop as safe as possible but he could not complete his turn because a car that was on the right south bound lane was stopped. Because he jumped in front of my car, there was not enough time to stop and I hit his right back quarter panel. He stayed at the scene of the accident and we both waited for a police officer to come. When the police officer arrived we both told him what happened and he acknowledged it was his fault and the officer sited him with the accident. The officer said it was very clear it was HIS fault. A few days later Geico calls me to take my statement and I told them the details. A few days later Geico informed me in THEIR opinion we had shared liability because I should have had time to stop even though he jumped in front of my car. They only want to pay 10% of my damages. I don’t want to accept this because he was found 100% liable by law enforcement. Why is Geico taking it upon themselves to state in their opinion how they feel and only compensate me 10%. Either I was liable or I wasn’t but it is unethical to do this to a person a further more a client of theirs. I also have Geico insurance and I will be cancelling the insurance because it is very clear to me that Geico is out to take advantage of their clients. I want my car damages paid at 100% because I was not at fault. I don’t think this is a unfair request. It is unfair how I am being treated. I expect Geico to make this right.

I am disgusted and appalled with the customer service I received from Geico. I got into an accident on December 12th. My car was towed to Frankie’s auto body shop by the 16th. The adjuster James Carducci went out to look at the damages and determined the cost. He set the estimated date of repairs to be completed within 14 days. I was well aware of the holidays so I knew it would take longer. When I changed my policy around over the phone I opted yes to rental insurance. After the wreck I was informed that I did not have renter’s insurance. I did not argue about it so I was willing to pay up to 14 days. Friday December 16th I called Frankies asking them what do I need for them to start working on my car. The receptionist advised me that I need to fax over a release form. I asked her to send it. Normal emails that are send usually take about a minute to deliver whereas mine took 45 minutes. I did not want to keep bothering the auto shop so I called James and asked him to ask her to send it because I did not want to keep bothering them but I needed to get to work within the hour. Once I got off the phone with James the receptionist of the auto shop calls me and questions me on why I asked the adjuster to send over the release form. It was brought to my knowledge that they were sitting right next to each other when I called James to begin with. This was extremely unprofessional and I wanted my car removed from that shop. I complained to Geico and the set me up with his supervisor Brian Hetrick. He called me once to apologize for his employee’s behavior and claimed that I can report to him for now on. My phone call log states otherwise. I sucked it up and not let it bother me and I kept my car there to avoid another towing fee. Weeks passed without any update from the auto shop or Geico so I decided to call the shop and I was advised my car would be ready on December 30th. Once again without any update from the shop or Geico my car was NOT ready on the 30th. (Mind you I’m paying for a rental out of pocket still past the 14 days). I reached out Brian and James and left them both messages and I did not receive a call back. I called Geico several times about this issue and they claimed to send “messages” to the adjusters to get back to me. A week past with no response from Brian James or the auto shop so I called the auto shop and the manager advised me that he needed to put in a submental request for my car. I am very annoyed at the point. He advised me that it would be ready by next Friday January 6th. It took the auto shop 3 days to send the request and I did my research on those types of request and they do not take an extended period of time to send them. Once it was send the following Wednesday January 4th at 11:30 now I hate to wait for Geico to send someone to go back to shop to look at it. I called Geico very upset and you would think they would escalate my case. Clearly they did not care because the person in charge of the request went out that Friday 6th. So now there seemed to be more issues with the car and now my set date would be Monday. Still from this point no one from Geico called me to make me aware of this issue I talked to James and Nick but they only gave me information I already knew from me calling the shop myself. So I pick up my care yesterday January 9th and I was relieved…. So I thought. I drive a couple of miles down and realize my heat and air and my center console lights do not work. I advised the shop so I had to bring my care back to shop January 10th and they paid for my rental. I called Geico yesterday to complain they said there is nothing they can do and that I have to speak to my adjuster. The problem is THEY DON’T CALL ME BACK. One representative was able to get James on the phone yesterday and he just relayed the message to her. UNBELIEVABLE James did not have the courage or RESPECT to talk to me himself. I have never dealt with such horrible customer service in my life. I’m cancelling policy at the end of my term and filing a lawful complaint with the company. I want to be compensated for my entire rental and my deductible for the mistreatment and torture Geico has put me through.

Policy [protected]. My car was stolen and burned on Oct. 19 2016. For the last month the agents has been allegedly trying to verify that the vehicle belonged to me. Though the vin number couldn't be verified, my tag was on the car . I'm assuming that's how the police was able to contact the owner of the vehicle. I've been a loyal customer for sometime now. I would like to keep you as my insurance company, but if I can't dead on you then why should I?!

Love the gecko commercials, but the new sumo wrestler skating is just disgusting! This guy is so fat and unattractive, I can't stand to watch it! Usually watch all the geico commercials but this one is simply crude, vulgar and not at all funny! Fat men are not funny - grossly obese sumo wrestlers are just not funny even if the guy can stand up on ice skates. Please get him off the air! Soon!

On December 1, 2016 I was in a hit and run accident, I took a pitcher of the tag, called police got a report and then called GEICO, of course the driver had the same policy, so of course GEICO adjusters Steven Campay wich is my so called adjuster, and Michael Bulkey claimed just because the person drive off, does not mean he is responsible, bull! According to them I am responsible for 50 percent, the police report means nothing, I guess in the State of New York, you can hit someone and leave its ok, and your proof means nothing

I called on Friday Dec 23, 2016 at 1:11pm to look for my claim adjuster Brandon Baker. Supervisor Kyle short called me back at 1:24pm and said he will be assisting with Brandon's file. I ask if Kyle could provide me a letter stating the findings and liability of claim adjuster. He said "No" in a rude manner. As a supervisor and professionally speaking, Kyle must provide options and information to their customer. Therefore, I asked to speaker to upper management of Kyle Short and he again said "No" in a rude manner with no explanations. I am so shocked to hear a supervisor brush off their customer in a short statement. Please pull up the voice recorder on Geico's system during this date and time to investigate the conversation between me and Kyle. After my phone call with Kyle, I called Geico main line customer service and was able to obtain upper management name, Ryan Cottingham and phone number. I left Ryan two voicemail, one in friday 12/23 and one on Wednesday 12/28 and did not received a call back. I am extremely dissatisfied with Geico's lack of service, communication, and being informative to their customers especially Kyle Short. I need this complaint to be solved, a letter from my claim adjuster Brandon stating my liabilities and his findings, lastly an apology from Kyle Short or this will be a further pursuit to Geico.

Erica Sherman is on Facebook announcing she is a geico employee and in process of her representation of the company she told myou sister to [censored] and went to the extreme knowing our uncle and cousin committed suicide I have thought about printing out the picture and mailing it to corporate and local news channels immediate action should be taken on this bragging cyber bully employee.

Took a deer hit to my sts caddie and just got the estimate from the claims guy. Well i took it back to the office and looked up lkq and found that these f###s want to use... Used... Junk yard parts on my car... Wtf? Never ever in 40+ years of driving have i heard of that. Called kid up and oh yeh, they can use the cheapest parts that they want. Total bull####. Steer clear from these cut rate bait you with a low initial rate and jack it up every 6 month premium after.

Geico Policy Number: [protected].
Geico Claim No.: [protected]
Incident Date: 12/06/2016.
Reported Date:12/06/2016.
Reported By: Md Rafsan Islam
Policy holder Your Name: Mohammed R Islam
Your Claim Role: Insured Listed Party.
Incident Location: PA.
Type of Claim: Vehicle

Geico salvage department is asking me to release my title by giving me a proof of fund which has no check number on it. Please see attached. Also they are saying they will not cover my storage charge. Whereas, I am ready to release the title but they are delaying processing their paper work and trying to make me pay for storage and affiliated cost.

About a month ago I struck a dear we actually I ran over a deer that had just been hit by another vehicle and there was damage done to our corvettes undercarriage on my way home from work. I stopped about a half mile down the road in a clearing to look and see if there was any damage to the front end I didn't see any so I continued on home half way home a started to smell burning under the car. So I drove into a car wash that was well lit to look at it again. There was a big crack in the bumper meat and fur hanging off the exhaust as well as the undercarriage so mistake one I washed it off before getting any pictures because it was starting to smell there was blood and guts all over the underside of the cars well as a big patch of fur on the bumper I couldn't get off. the next day I called Geico our insurance company that we have been with for a very long time. Now I have never ever filled a claim with them for as long as I have been with them. well I called them a rep. talked with me on the phone said that I would be fully covered and set me up an appointment to have the car dropped off and worked on with a company called COATS right here in Garner but it was set for 2 weeks later that was as soon as anyone could look at it. the day before the appointment I called them because I wanted to make sure that they had a rental for me.The manager told me that they didn't work on corvettes and that they didn't have an appointment for me. so she put me on with the Geico rep there. Now she says she can set me up with a place called Calliber Collision in Cary I said ok lets do it but it wasn't going to be till DEC. 2nd. that was another 2 almost 3 weeks away. Now all this time its been about 5 weeks I wash the car every week sometimes 2 times a week. I was told by the manager there that they don't work on Corvettes either and that they would have to send it out to a ford company they deal with (That right there made me wander cause why would they send a high end chevy sports car to a ford dealership to be fixed) There was absolutely nothing wrong with our car till the deer hit. Now there is a a power steering line leaking very badly both shocks are leaking. the passenger side shock has leaked so bad that it is now lower on that side of the car and it makes a clunking noise when you go over even the smallest bumps. this last Monday Calliber Collision called me up and was very abrupt with me on the phone telling me that I had to get the rental car back to them by 5 or I would be charged for it. When I asked why they said cause my claim was under investigation. I asked for what and they said they didn't believe I had hit a deer, because there was no evidence of fur or blood or anything to support it . I told them of course not its been washed several times. The point is I am being called a liar and they are NOT going to fix my car. they say I waited too long to have it looked at (Number 1) not my fault they set me up with 2 companies that don't work on corvettes.( Number 2) they said there is no evidence of a deer. No #### its been washed at least 10 or 12 times since the impact. (Number 3) they said the transmission is leaking fluid and has been for some time. M####s its a power steering line not the transmission he also said it still had the original stock shock well hell yes they were fine till the impact... It has been insinuated once to many times by Geico reps that I am a liar and now I am PISSED.

Geico after doing an estimate for damage repair to my vehicle is now refusing to pay the repair shop for the amount over my $500.00 deductible. Geico's actions has caused me extended use of a rental vehicle. During the day I attempted to contact the damage adjuster range l. Polonia [protected] and his supervisor alex [protected] to recover my vehicle with negative results. I really need my car, but these actions by your employees is preventing it.

Claim number: [protected]

March 29th check for refund $78.15 was to be sent to me.
Aug. 15th stop payment of check and resend.
Miguel said check resent Sept. 2nd.
Tues. 11/29 Allison said we should receive check in 24-48 hours.
On 12/6 Raul said request was sent to Geico's bank and they were suppose to mail a check to me.

As you can see we have been waiting to receive our refund check since March 29th. If this is the way Geico handles claim's we are so very thankful we never had a wreck while we had our auto insurance for 7 years with them.

Robert Drane
Policy number [protected]
32834 Timberwood Dr.
Leesburg, Fl 34748
[protected]

My policy was cancelled then restarted, I was quoted 311$ monthly payment then I received email stating 401$ monthly payment, I called spoke with someone who said I have to sign a P I P form, I then tried but couldn't find the page, I then called back to make my payment on December1 and was told I need 401$, I explained the situation and was told nutn they can do, I again tried to sign form with no success, now my policy will be cancelled again when I have the original payment, I have no way to get the form signed, things should be easier for us without computer knowledge or access, so what can I do to avoid cancellation?

tried canceling and received BS from woman about not canceling and saving. I said no and she kept talking BS telling me that I could have had the low rate. I expected the low rate when contacted . I will go to Progressive your web site cannot help me it just sends me to auto, it does not give me contact e mail, it is the worse experience This woman should be fired for hanging up on me