GEICO
Reviews and Complaints

Its fraud what the did. they lied to me. they told me to go ahead and pay for a rental vehicle myself and they would refund the amound spent after. I am still waiting and everytime I call they tell me that such amount was not allowed and with an attitude. very bad customer service at Geico. They only sent me a check for 371.77 but they owe me $313.20 The claim number on Geico is [protected]. When I had the accident on 9/23/1016 I called geico becacuse it was the insurance company of the other person involved then I waited 3 days and nothing happened. no one called me so I contacted my own insurance TRAVELERS. Claim number HOR9269 and did the claim through them. It was resolved but at the time of renting a vehicle. Earl McKenna from travelers told me to go ahead and rent a vehicle and just give them the receipt that they will do a refund of it. I called Geico to make sure as well and they said the same thing. to go ahead and rent the vehicle and forward the receipt to them and they would issue a refund for out of pocket expenses. As I said at the beginning, now everytime I called to travelers insurance the say that they cannot do anyting and that I should contact geico insurance. When I call Geico, the representatives are very unpolite. with bad attitude and the told me that the check they mailed to me is all they allowed and when I tell them I will file a complaint they just say OK. like it does not matter to them. I hope I can get some kind of help because it is not fair for me. thanks

I had accident with hit n run. My car parked on the street. My policy number is [protected]. And the my claim number is
[protected] and i did claim. I gave them all information about police report and person vehicle who struck my car and they don't get insurance even they give me hard time to cover my vehicle damage under my uninsured motorists property damage deductible. still they ask me same question how happens... who hit your car. I am not investigater that i can give information. This their job jon after i gave them all detail. Because I was in my home when accident occurred. Also in police report, they can see all sufficient information which they need.

On 12/14/2016 I received a ticket for running a red light. On the first week of march I received a letter from the BMV saying that they needed a COC to show proof of insurance on the date of the infraction by 03/25/2017 or they would suspend my license . On March 9th I called Geico and read them the letter from the BMV and they assured me this was common and they would electronically file the certificate but that I would be charged 25.00. In that same call she went over my new rates and updated my new address. I went from 60 miles a day commute to 8 miles a day. So she said I my premiums had dropped and they went from 166.00 a month to 163.00 a month. On 3/29/2017 I received a letter from the BMV saying that I had failed to comply and show proof of insurance so they suspended my drivers license. I called the BMV told them they have made a mistake the insurance company sent them the COC on 3/9/17 they said nothing had been sent. I called Geico told them that the BMV is not showing the COC on file. Geico assured me it was sent but re-sent another one. I asked for a call back at 4:30 the next day to be sure that everything had been handled. The next day came and I didn't get a call so I called the BMV and asked them the status, they said my license were still suspended because they have not yet received the COC. She said they had received SR22 on 3/9 and 3/29 but they need a COC not a SR22. I called the insurance company and told them again what I needed and finally the guy said on you need COC. I said yes and I don't want to be charged for the 2 SR22's that were sent by mistake leaving me without a license. On 3/31/17 I decided to check out my policy and billing with Geico and to my surprise not only are they trying to charge me 50.00 for an address change they are still trying to charge me for the 2 SR22's they sent in error and also doubled my insurance rates. I of course called them to find out why my insurance has changed so much they only reason she could give me is because my address changed. So Instead of driving over 60 miles a day I now drive on 10 miles a day and my insurance doubled. They didn't try to offer help or say sorry for the inconvenience they had caused with my license instead they jacked up my rates added some bogus charges and gave me attitude. I will be calling later today to make sure my license are reinstated and I am currently looking for a new insurance provider they lost what could have been a life long customer. This is playing with peoples life and the total lack of empathy was painful.

You lied to us. Flat out lied. You lured us in and promised to lower our premium after a few payments and did not come through. We are insuring 1 pickup truck and 2 cars. One car with just liability. We are paying 478.00 a month for all three. That is way too high compared to our friends and neighbors. We are now forced to shop around. Why would a great company lie just to get business. Is that standard practice now. We were told you didn't do that and that you were different. I guess you're just like the rest of them.

In August of 2016, I purchased a brand new Subaru WRX STI. Gieco was my existing insurer so i decided to continue with them. I received a quote of 252.62 which I was comfortable paying because i figured Gieco was a good insurance company. Several months later, I received a notice from Gieco that my insurance will be increased to 362.69 as of April 2017. I called Gieco to figure out why my payment will have such a major increase, especially when there was no recent activities that would warrant them to raise the payment. Such as an accident or violations. I spoke to a female manager named Jordan who was first off very disrespectful. I even tried to be respectful and say miss "I don't understand why" and she replied "don't call me miss its very condescending". After trying to figure out why my insurance increased, she finally came up with a reason that Gieco was not notified of all the specs of the car. And that they have recently received the full specs and this has caused my payment increase. I personally feel Gieco deceived me. When I began the policy, Gieco never warned me of such an increase. Or that they did not have the full specs of the vehicle. This really inst fair because I budget myself very well and this puts a significant change to my finances.

OMG I called four times and left a message twice, the Sixth time I called I had a automatic machine that wasn't any helpful but when I called the seventh time i had a lady (Stephanie Eastman) yelling at me asking me for my claim number .(By the way I don't have geico I have AAA but the girl who was at fault has geico.) What a poor customer service I wasn't even able to ask her a question the way she kept yelling at me, just because I wouldn't give her my last name. Eventually I gave her my last name (Smith) and she told me that she wasn't going to be giving me any information due to the fact that I wasn't cooperating in the conversation when she was the one not even trying to hear what I had to say. I was the passenger.

Gwendolyn Seeley cancelled my emergency road service. I had a bad battery in my car and was in dispute with dealership regarding battery. I needed many battery charges to get car started. I had been a happy customer for a few years with not one issued until now. I will be contacting corporate, The Insurance Commissioner, The Better Business Bureau, and the news as well as leave bad reviews on all internet sites. I do not want to go to another company but will in a heartbeat if this is how loyal customers are treated. I called customer service and apparently per the underwriter will be without emergency road service for at least one year. Also on my letter it stated I needed towing. I did not need towing but a battery charge. Thanks Geico for nothing.

Hi,
I submitted the claim since 2/20 (the day accident happen). Agent scheduled me with auto shop on 2/24. when I took the car there, they cannot fix it because the need some adjuster to come take a look. Took me another 1-1.5 weeks to get contact with adjuster. Now she said she need to send this to claim department. Until now, 18 days later, I didn't get contact from anyone yet. Calling adjuster, she said she didn't hear back from claim department.
Calling claim department, never find the guy. Left 2 voicemail and send 2 emails .. still no contact.

Please help investigate this. I know this accident is not common (rock slide hitting side of the car) but taking this long with absolutely no progress is totally not acceptable.

filed claim on feb. 22 2017, claim number [protected], policy number [protected], mary spears [protected] [protected]@aol.com. adjustor Amanda Andrade, [protected]. my add: p.o. box 9601 Tacoma wa 98490. was told did not have coverage for my auto damage or rental car coverage. said that coveraged was changed dec. 2015 via phone call to them. we never called them and made no changes at all from original policy. emails back and forth with geico states only name of rep. we supposedly talked to but they said they could not give me any written documentation of these changes since we are paperless account ! makes no sense! we never made changes and never received any documentation of changes. we need a supervisor or someone capable of understanding us to call me ASAP. I am injured and filed pip and liab. claim against driver fred pastor also on policy. he was at fault and injured filing pip claim. we know we have coverage for this vehicle! otherwise your company would be able to provide me documentation of changes if they were made. cannot even find declaration of current coverage only renewal coverage beginning march 10, 2017. want to resolve this without attorney but will hire one if necessary. please contact me asap

I got hit from the back about a month ago, completely 100% not at fault, I was on my way to sell me car, and now I couldn't, I had to prolong my flight, I never got a rental got to go to the doctor, my backs mmbeen hurting, it took you 5 days to come get the car and you haven't even fixed it yet, you didn't do anything, even give me medical attention, so I'm looking for a lawyer and I am sueing, you costed me a lot of money, with no offer for reimbursment, even though it was you who hit me, the adjuster doesn't call me, just took me car, and I have no idea when I'll get it back, since I got no rental that costed me a lot to pay for bus transportation, geico has good insurance prices, but they don't come through when you get hit by them, I'm never going through them ever.

Good afternoon,

My name is Brenda Alvarez German. I have been an auto insurance holder client for several years. I am selecting this communication channel to express my well justified disappointment, and to make you aware of poor way in which Geico business was recently conducted.

In nearly 3 years as a loyal clien, I've never Complained. Instead, I have submitted multiple surveys demonstrating my sastifaction with Geico's service. However, today, that have changed.

I called Geico this afternoon (03/02/17) to add my father to my auto policy, as he will be taking a road test in the state of North Carolina to hopefully gain his DL. To my surprise, I was informed that my policy had been cancelled since February 9th 2017. How come my policy was cancelled and I never received a notification via email or at least mail? I have been driving both of my vehicles for nearly a month without knowing I was not a portable of auto insurance. This is unacceptable ! Since I always pay my policy renewals in advanced (lump sump for the 6 months), hence I was not making monthly payments, the unused portion of the policy term was even refunded to my credit card on file. Again, i was not aware and never revived at least a notification of this transaction.

I explained to the representative on the call, Nicole, that I honestly believe Geico had acted unethically. I asked for her manager, Shawn, to give me a call back I as wanted to formally express my concern of the situation and to directly tell him how unappreciated I felt and still feel despite of being a long commited client.

While I was in the middle of discussing a new auto policy with Progressive, Nicole called me back to inform that the underwriting department made an "error" by canceling my auto policy. As of result, the policy was reinstated. I was asked to pay back the dollar amount that had been refunded back in February 9th, a total of $548.88

It makes me very upset to know that I could've been pulled over or worse, incould have been in a car accident in the last 4 weeks, and that Geico was not going to respond on my behalf. In other words, u was completely vulnerable and was not even aware of it. Yet, I was asked to pay back the full amount although the grave error was done by Geico without proper notification.

I honestly believe this is not the correct way to conduct business. I no longer feel valued by Geico, nor can I recommend this company to friends, relatives and/or colleagues any longer.

Sincerely,
Brenda Alvarez German
980.925.7547

My name is Tammy Wulf. My husband Peter and I have Vehicle and Home Insurance through Geico. In September when Hurricane Matthew came through we suffered some damage. Most of which was the loss of trees and some other structural damages, such as our storage building and our fence being crushed. I lost 3 trees on my property and 9 of my neighbors trees fell on our property. When the adjuster came out, I told him that 9 of the trees were not mine, so he only counted my trees. He failed to inform me that with the trees being on my property they were my responsibility. When I found this out and the fact that there would be a huge deduction on my claim for this being hurricane damage I called the adjuster. I was told that deduction for the hurricane would not be taken out of my claim. Well, that was a lie. When, I talked to the Insurance company I was told that they had given me all the money I was getting and that I had to take the money I had and cover the cost of the other 9 trees. Well, over half of that money paid for my few trees to be removed. I have never been so disappointed in a company in my life. Here we are already distraught over all that happened and then to have to deal with this. We have had high regards for Geico because your company is suppose to look out for our Vets, but not the case. We are switching Insurance companies for this is the second incident with Geico, short changing us on a claim. The first one was with our truck and the flood in S.C. in September of 2015. It saddens me to think that we have to pay for things that are not of our control and very emotional for us. I couldn't believe how much was deducted from my claim because of a "hurricane". I know this is not going to make any difference and your company has already showed me it could care less, but I wanted to let you know why my husband and I are switching insurance companies.

I had geico for less then a year I am refusing to pay what I owe since you all dropped me saying I was trying to fraud your stupid company if this was the case why in the hell was I paying out of pocket for my car to get fixed and mind you, the guy met me at a mechanics just to get an estimate and another reason why I will not give you all another dime because of the fact one time I was stranded 10 minutes outside of abq and they refused to send anyone out to help me "mind you I was paying for roadside assistance " thanks for nothing add me in collections I refuse to pay anything you, all didn't do anything for me when needed! One pissed off person desiree moya of abq nm

On feb 14th I called in talked to a customer service agent.
he cancelled my policy as asked and told me there will not be any additional charges, I explained to him that I have a direct withdrawal. he said that now that he is cancelling the policy there will be no more charges to my checking account and he would be refunding $173 dollars to my checking account.
the next day 2/15 a nsf fee of $30 dollars posted to my checking account from Geico.
I called Geico back and the agent said "oh I'm sorry" we cant process the cancellation that fast. I told her my conversation on the 14 of Feb with the first agent said "its cancelled" we will not be posting any thing to my checking account.
I told her I'm very discussed with the customer service I'm getting I want my NSF fee of $30 refunded back to my checking account.
she said again "oh I'm sorry we cant do that" I asked for here manager and she said "Oh I'm sorry, shes busy now."
I have been in retail sales and customer service for 40 years. This is no way to treat a person!
The following week I checked my checking account 1 week later 2/20
another NSF fee of $30 dollars has been charged to my checking account by Geico Ins.
I called customer service, and the same run around
Oh I sorry we cant fund those fee's
I explained my policy was cancelled on the 14 of Feb. and your multi million dollar company is still trying to take money out of my checking account and now I am $60 in negative fees.
This is devastating to some one on a fixed income who has done the right thing by calling in advance to cancel my policy, and worse yet you cant have a conversation with any one.
I will never say another good thing about Geico or recommend your insurance company as this is the worst customer service, and Geico is stealing
Lori Tilton
phone [protected]

Dear GEICO Insurance Company:

My name is Cornelius Rials, and on June 21, 2016, my wife (Julie Overton) was involved in an automobile accident. What she experienced from GEICO in the month preceding the accident was literally a nightmare.

She was assigned an adjuster that did everything that he could to coercion her into releasing her 2006 Ford Expedition to “GEICO”. He was trying to declare the Expedition a total loss. When in reality, it only had minimum front end cosmetic damage. He call Julie almost daily in an attempt to persuade her into thinking that the 2006 Ford Expedition was a total loss. He went on to tell her that she better sign documents releasing the vehicle to GEICO or they would just take it. His actions were more consistent with a thief or bully as appose to an insurance adjustor.

To add insult to injury, Julie was assigned to: Christina Suk the claims adjustor. This lady was not supportive to Julie at all. She called Julie to get a statement regarding the accident. Julie and Christina didn’t get along. It seems that Christina didn’t want to believe Julie’s account of what happen in the accident.

Julie’s statement to me regarding the accident was as follow: She stop at the red traffic light. When the light turn green for her to proceed, she begins to enter into the intersection. The vehicle driven by: Humberto Zavala ran his red light cutting off Julie’s vehicle resulting in the collision. Christina Suk stated that Julie was not at fault, than later stated that Julie was at fault. The police report took almost 2 or 3 months before it was made available. When Julie finally received the police report, it was wrong. The police officer had misstated who was driving each vehicle. This is my guess why Christina Suk turned against Julie stating that Julie was at fault.

Christina Suk was less than professional in her conversations with Julie, and she should be dealt with accordingly. Julie and I feel betrayed by GEICO, from the treatment that we have experienced during this time. Julie was informed by several GEICO employee that she was not at fault. Now we are currently dealing with the fact that someone from GEICO forwarded a documentation to the DMV forcing us to re-register the Expedition with a salvage title. I’m requesting the GEICO retracted that documentation from the DMV. Our Expedition was not a total loss and we should not be required to register it as such.

I’m requesting that you launch a full investigate into claim # [protected]-0101-029, and undeclared our vehicle a total loss and retract the DMV documents stating that the vehicle is salvaged. If the vehicle was really a total loss and salvaged, my question is: why is GEICO still charging me full coverage insurance?

In December 2016 we spoke with a GEICO sales rep and decided to terminate our current Allstate insurance and switch to Geico. Effective this year we spend the winters in Fla and summers in NY. We insure the 2 above vehicles in Fla and a separate GEICO policy covers the NY vehicles. Your rep assured us that we could go to Fla DMV at any time prior to 1/14, present our NY insurance and proof that GEICO would become effective 1/14 and we would be able to register the cars. When we arrived at DMV, the agent informed us that we needed current Fla insurance. We called Geico, and had the insurance backed up to 1/10/17 instead of original effective date of 1/14/17. Over the weekend, I was checking when the premium would be taken from our bank account...much to my surprise, it said no effective contract. I then called GEICO and spoke with a rep who stated she would research and someone would contact me yesterday 1/30...Right! I went back into the computer and saw that $332 would be taken from our account on 2/10..Called GEICO once again and was informed that the original policy was cancelled on 1/10 and the ($151) premium we had paid in Dec. was returned to our account. The rep stated the difference between ($302 When you add the original premium and the Feb premium and the $332 scheduled to be withdrawn) was an increase in the premium. There is no reason to penalize us as the error is TOTALLY GEICO's responsibility. We are retired and could have returned to DMV on the 14th had we been made aware there would be an increase

Here what happened:
On Jan 2nd 2017, a truck tag# '' hit my wife car in Dale Mabry, Tampa Florida. The truck driver reported to the police officer having Geico insurance; Geico requested our help to get the police report to expedite the process. Now, Geico claims that the insurance policy giving to them is wrong and that the truck is not insured with them. Apparently, the truck was insured with Geico at the time of the accident, but later was cancelled to avoid penalties.

Now, Geico does not want to pay the fixing of my wife Honda 2016 Civic, but suggests we use our 'full coverage policy', so that later they can increase our insurance and we pay the deductible. WE HAVE A NON FAULT situation here...why Geico does refuse to fix our car with the truck insurance coverage?

We are planning to 'put a sign' in our car, referencing our Geico claim, displaying it while our car is not fixed (4 weeks now), this sign is going to be on the back of the car, right on the destroyed bumper.

My claim was filed on November 9 an nothing what so ever to get my car fix has been done.everytime I call no one answer my call sometimes my auto adjust on my policy send texts saying she will call me back n never do.what am left with is they have to rewrite a policy that shouldn't be rewrite because everything is covered under my policy.even the investigated on my cause refuse to answer my cause this is terrible customer services.

Worst insurance company. In an auto accident, brand new car. 14 or 30 days to add it to my policy, depending on who you ask. Well within the timeframe, it's going on 3 weeks and I have yet to hear back about my car being covered. By law it is but by Geico it takes several people to determine if it is. I am paying for my own rental cars. Contacted the insurance commissioner and we are counting down the days until they can be fined.