Georgia Department Of Labor
Reviews and Complaints

I have appealed 3 times with the Department of Labor about the pandemic unemployment benefits that they have denied because, according to the last letter I received, my unemployment was not Covid related and that I hadn't reported the weeks correctly. The last appeal was due by 12/25/2021, which I completed 12/24/2021. The last thing I heard in an email was something about a hearing but I have not received a hearing date as yet. I have documentation that proves my unemployment WAS Covid related, I have sent numerous emails and have called many times and left messages but NO ONE will call me back or answer my emails. I needed assistance with how and when to claim the weeks.

This driver job was supposed to start at $20.00 per hour and they dropped it to $18.00 per hour and I was thinking it would go back to $20.00 per hour after 60 days but it hasn't, it's been about a 120 days now and nobody can tell me why's not paying me equal pay for equal work.

I was hired 3/12/2022. I started my first day on then 3/14 2022. I made 85.16. Then the second day 3/15/2022 I made 30.76. I was told that I had to complete 5 batches before I could cash out. So when I completed my 5 it was to last to cash out those first two days. They told me I had to wait 7-14 buisness days for my money. So I have. When I tried to have the money tranfered into my account. The first person I talked to said to re-enter my account information. So I did. Then, I was told it would be in my account in an hour. It never came. I tried chatting with someone else, and they gave me different steps to take. I was told that everything was good to go. Before I could ask another question, he ended the chat. Now I am talking to the 17th representive. I have begged them to let me speak to a live person, but they refuse. Now, today they are saying they tranfered my money into my account. I spoke with my bank and was told the only transfer was for 4.07. They are refusing mer my 115.00 + tips.

3/21/2022

A overpayment bill was mailed out to me from DOL today. I am currently receiving Social Security Disability, a fixed income, since November 2021 and, I need DOL to please update my files so I can stop receiving a bill for overpayment. Thank you.

I lost my job on September 30, 2021 and filed a claim for UI benefits. I was denied because Geogia DOL did not have a record of my income from Feb 1, 2021 to Sept 30, 2021. I filed an appeal via email, and sent pay stubs indicating that I did have income for that time period, and that taxes had been withheld. I received no response.

I tried to file for unemployment again in January of 2022, and again was denied because they had no record of those wages. I appealed again via email, this time, sending a copy of my W-2 form from that job. No response.

I logged onto the Georgia UI website on March 1, 2022, and saw that Georgia DOL was not acknowledging receipt of either of my appeals. There was a statement that the appeal deadlines had passed. (I can prove that those emails were sent.)

The office is closed. No one answers the phone. The mailbox is full.

The crises is the technicalality of the benefits in UI portal and violation of material of fact(s). It is automatic and retroactive, immediate, previous, during, and afterwards benefit. What prevents payments are new and old view notices and different WBA dates. There are different portals. 1 for employers that claim benefits for their employees. 1 for just employees ( unemployed) that claim benefits. I wouldn't doubt it if it was 1 for separate special publicsThe employer portal are functional instant automatic and retroactive as oppose to the employer that have technical difficulties

After several attempts to get an answer to my request, every other day and staying on the phone for 2hrs, have been trying to get my payment, but to no avail spoke to a person by the name of robert bissom, he felt the need to express his fustration on me...In a manner that he felt was comfortable for himself, no concern for me whatsoever. Just plain rude... 01/16/2022.

Hi, looking for help with the Georgia Department of Labor (DOL) regarding processing unemployment insurance (UI) claims. I have drafted several emails using the DOL webpage, written to the Help Page, and made dozens of phone calls to the person who I believe manages my account with no response in 4 weeks. To date I have four (4) weeks of work search and applications for UI at present.

Unfortunately, it seems this is not an uncommon issue with DOL regarding the UI process per complaints on the internet. Would like to resolve the issues(s) to get payments resumed for weeks claimed until I get a new job.

Can you please advise any solutions to help with this situation?

Many thanks,

Greg Myers

I applied for benefits 7/20 and I was approved.

9/20 I received a letter stating they were disqualifying me due to me quitting my job due to not having child care.

All my kids are grown I don’t know where they got their info from.

Since then I appealed the decision, it took me a year to get a hearing. These people are sorry as hell and rude!

They don’t try ti gel you at all. They act like they are so busy. I don’t see how your not doing nothing.

My daughter has been trying to apply for unemployment benefits today. You do not speak to a live person. You can only leave a message. Then when you get online it's so many obstacles like verify ID website that doesn't seem to work or capture a picture to verify anybody's ID. This place need to get back to person to person services where a person can visit the office and actually talk to someone right then and not just make an appointment and get hits and misses of the GDOL employee phone calls and you trying to call them back. This is too much...

I filed for unemployment insurance in December 2020 and was told I was approved. Here we are, January 2022 and I have yet to receive a payment. I have talked to two different representatives who assured me my request for assistance is valid. I was told by the first rep that she couldn't see what the hold up was. I have made repeated attempts to contact anyone, and have tried to to make appointments via the website so that I could receive a call back. My latest appointment was not honored I haven't received a call, a letter or an email since October 2021.

Applied for unemployment back in December of 2020 all the way to May of 2021 and never received any type of unemployment benefits which got me evicted from my townhome and pushed to live in my dorm room until school had began because I had nowhere else to go. I am writing this complaint to discuss the lack of attention and support that I was promised by you all on multiple occasions that it would get settled to no avail. I would like to know if there was anyway to see if my appeal was noticed, and the actions that happened after that because I received no information whatsoever after my phone call I placed last week.

5/02/2021
Applied for Unemployment. Registered for GA Works program and began weekly employment searches. Also began reporting weekly income.
6/22/2021
Received call from Unemployment Office in Americus, GA that no income was reported from employer. Needed to verify payroll information.
Emailed requested payroll documentation to verify income.
6/23/2021
Received call from Unemployment Office in Americus, GA that documentation had been received and was verified. Was advised that application would be processed within 2 week time frame.
07/05/2021
Called and left message requesting status of application. No call back received.
07/14/2021
Called and left message requesting status of application. No call back received.
08/07/2021
Called and left message requesting status of application. No call back received.
Ended reporting of payroll and GA Works program due to no information on status of application.
Sent email to GA Unemployment help desk requesting information or status.
11/29/2021
Re-applied for unemployment due to no information or status provided.
11/30/2021
Received call from Americus GA Unemployment office. Rep advised needed to verify employment information.
Advised that all information had already been sent, resent updated payroll information and confirmation of employment.
12/02/2021
Received call from Americus Unemployment Office, rep advised that nothing had been done on the application since last verification was sent.
Was advised that advanced rep Mrs. Perez would call me back to complete information.
12/06/2021
Called Americus Unemployment Office, left message that I had not been contacted by Mrs. Peres or anyone else. Left message requesting callback to fix this continuing issue.
Did not receive any callback.
12/08/2021
Called for status at Customer Service Line. On hold 1hr 26min. Left message for callback. No callback received.
12/09/2021
Updated application to move from Americus, GA to Columbus, GA in hopes Columbus would be better able to resolve this ongoing issue.
12/13/2021
Called for status at Customer Service Line. On hold 1hr 6min. Left message for callback. No callback received.
12/15/2021
Received email from Mrs. Perez that Employment status needed to be verified.
Sent all information needed to verify payroll information.
12/25/2021
Received letter in mail from Americus Unemployment Office verify my appeal had been approved as of 11/19/2021. Was advised by letter to continue reporting weekly payroll information.
12/27/2021
2:34PM: Received message from Georgia Unemployment Office Mrs. Williams. Stated she was not sure if I was employed or not and needed a callback by 5pm next day to provide employment information.
2:50PM: Called back Mrs. Williams, left message asking what information was needed as documentation had been sent multiple times by email and telephone interview.
12/28/2021
Received notice online that Employment Status needed to be verified and now needed to re-apply for benefits.
12/29/2021
Called to verify status at Customer Service Line. On hold 1hr 37min. Left message for callback. No callback received.

The Home Depot is requiring employees to either become fully vaccinated by January 4th or get tested every 7 days and wear a mask while at any of their locations, beginning January 4th. As the ruling is understood, it is just a temporary ruling and should not be put into action until it is passed as a law or firm mandate. By enforcing this OSHA temporary ruling, you are infringing on my rights. If I choose to not receive the COVID 19 vaccination, my HIPPA laws are violated by the requirement to wear a mask AND test every 7 days. I I choose to receive the COVID 19 vaccination, then no mask is required and no testing required. These visual requirements allow others to know my personal health information. I am filing this complaint with the Georgia DOL because The Home Depot headquarters is located in Cobb County, GA. When an employee is hired at The Home Depot, they are not required to show that they have been fully vaccinated against Polio or Tuberculosis, correct? Both of those are viruses that can kill and are contagious. I am not understanding the difference between the vaccinations/viruses and the decision that this company has made.

I worked for ABM/ Rincon school contract for a 1 year 2 months which was stated to be paid a 1 week vacation pay which never received, then was transferred to another facility under ABM which never got paid the correct hourly rate and insurance never transferred like Mr. Hahn told us it would, then waited 5 weeks to get check without knowing we where still under the school contract until the end of December. I was finally told this after numerous harassment and insults by the team leader (Reeshedah), then manager (Jackie) told me if position was not for me I could leave, so I left the position knowing that the ABM company was not true to the policy and word of the director (Chris Hahn) for not informing our team from the school what the prodicol was at gulfstream facility when we started on November 11th, 2021. We also where promised to get a bonus for cleaning 3 schools over the summer months and never received that either by ABM director (Russ Tysinger) School contract.

I was already receiving pua benefits until June 2020 when my account was locked n I had to verify in which I couldn't for months BC I didn't have my driver license or the right documents I finally got all my documents to verify in April 2021 n I verified n had file new claim its now December n I still receive no payments BC someone filed claim with my social in another state but whoever did never went threw with it BC I contacted the state n they had no record of my claim BC it had been deleted I've called customer service few times a week n even called integrity unit they keep saying it's a process the state has go threw n it takes time well how much time does it take I mean really I've already almost lost everything I had it shouldn't be this hard to get in touch with someone to get claim resolved n get my payments

I have called the GDOL in Cartersville for 2wks straight and no one have returned my call concerning my benefits. I have not received any since 11/23/21. I have called this # [protected] in Cartersville, Ga. Do I need to file an extension or keep filing my claims. What do I need to do. Can someone give me a call please. On the letter I received stated that my benefits will stop on or around 4/22.

Hello my name is Dontrell Pierce and it's been over a year since I filed for my PUA benefits and I have not received any payments. I filed 3 complaints with the governor's office and still no response. If the governor told all business to reopen why is the DOL not open or responding to phone calls. Being that this situation has put me in a financial bind someone should be held accountable for the lack of work not being done.

I worked for ipr Daystar Patterson ga there was a dispute about my separation I applied for unemployment July 29th and I was locked out of my account for 3 months I kept a detail work search I got my determination letter and it seperation was not disqualifying but I didn't meet the reporting requirements but once I met them I would get my benefits they said I missed a call on 1 Nov and they left left a voicemail but the phone didn't have voicemail set up they gave out millions of fraudulent claims during the pandemic which I worked through now I'm trying to get my legal unemployment and you cant talk to anyone the dol is closed I just don't understand

On March 23, 2021, after 13 years, the company I was working for wrongly terminated me. I filed for unemployment that week. On July 8, the Department of Labor ruled in my favor because my employer could not provide a legitimate reason for terminating me. Here it is November 16, 2021, and I have not received the first unemployment benefit due me. Eight months later and still no check.
I have made multiple attempts to contact the Department of Labor both by phone and e-mail. I have spoken to three separate agents asking for help and no one is able to help. I have also called the Griffin Career Center and left multiple voicemails, as they are working from home, and no one returns my calls.
This is unacceptable.