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CB Hair Care GHD / Jemella Faulty products and poor customer service
GHD / Jemella

GHD / Jemella review: Faulty products and poor customer service

C
Author of the review
1:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 11th July 2023 I contacted GHD via their website to report that a replacement pair of straighteners (received December 2021 and therefore in warranty) had stopped working. I was advised that their ‘warranty system is currently down for maintenance’ and they would be in touch with me in ‘due course’ with a returns label once it is back up up and running.

After a number of emails back and forth I was advised that the warranty system was still inaccessible. At this point I stated that I wanted to make a formal complaint and requested the email address for CEO Jeroen Temmerman. Eventually, on 26th July 2023, it was agreed that they would provide me with a replacement upgraded pair of straighteners - albeit at my cost for postage.

On 2nd August 2023 I finally received the replacement straighteners. One month later these stopped working. I tried to report this online using the warranty system but was advised that the product was ‘out of warranty’. On 10th September 2023 I emailed GHD to report the issue, I followed this up with two further emails and have not received a reply apart from an automated message. I agree tried the telephone number [protected] multi times but each time an automated message says they are unable to take calls due to a ‘technical issue’. I completed the online contact form on 12th September but have not received a reply. I have contacted them by WhatsApp message and have not received a reply. I have left messages on their Facebook and Instagram social media platforms but have not received a reply. This is an organisational issue with social media inundated with complaints from customers who have not been able to contact anyone from GHD regarding faulty goods. I am

At a loss as what to do next! I use this product on a daily basis for work and for the last 3 months has been faulty more than it has worked.

Desired outcome: Replacement and upgrade of product. Current product reviews report faults.

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  1. GHD / Jemella Contacts

  2. GHD / Jemella phone numbers
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    South Africa
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  3. GHD / Jemella emails
  4. GHD / Jemella address
    P.O. Box 4057, Westlake Village, California, 91359, United States
  5. GHD / Jemella social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 15, 2024
  7. View all GHD / Jemella contacts
GHD / Jemella Category
GHD / Jemella is ranked 5 among 165 companies in the Hair Care category
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