Moroccanoil
Reviews and Complaints

Greetings, lovely readers! Today, I want to share my personal experience with Moroccanoil's customer service from their official website. To start off, I want to be upfront and say that I would not recommend ordering from their site based on my recent purchase. While I ordered six different products, unfortunately, one of them, the root booster, arrived in a defective condition. As frustrating as it was, I reached out to Moroccanoil via email and phone. However, I did not receive any response from them regarding my concerns.

Although I am displeased with my experience, I will say that from a product standpoint, Moroccanoil is exceptional. Their hair care items are top notch and have left my strands feeling luxurious and healthy. I appreciate that they incorporate Moroccan Argan oil into their formulas, which helps to nourish and hydrate hair, giving it an extra boost of vitality.

While I am disappointed with the lack of customer service I received, I am glad to know that other options exist, such as purchasing their products from Sephora. In the future, I will likely opt for this method as their customer service has always been top-notch. And who doesn't love being able to walk into a Sephora store and browse products in person?

Overall, if you're interested in purchasing Moroccanoil products, I would recommend exploring other avenues besides their website. While their products are great, the lack of customer service makes it a potentially frustrating process. Hopefully, Moroccanoil improves their customer service department, and I can once again support their brand in the future.

As someone who has tried out a number of different shampoos over the years, I have to say that Moroccanoil's repair shampoo is definitely a standout. It leaves my hair feeling silky smooth and thoroughly cleansed, and it's become a reliable go-to in my beauty regimen.

However, I do have to express my disappointment with the company's customer service. I've ordered their products directly through their website twice now, and both times the delivery took over a month to reach my doorstep. This is simply unacceptable in my book, especially when I compare it to the fast and efficient service I've received from other online beauty retailers.

While I certainly love the quality of Moroccanoil's products, I don't think I can continue to support a company that doesn't prioritize timely and reliable shipments to their customers. As much as it pains me to do so, I am going to have to start looking for other brands to purchase from in the future.

I recently had a frustrating experience with Moroccanoil, which left me feeling disheartened and disappointed. After making a purchase and eagerly awaiting my delivery, nothing arrived. I was incredibly perplexed and upset, and so I decided to submit a complaint via the Better Business Bureau. After some follow-up, I finally received a response from Moroccanoil, which sensationally claimed that FedEx had lost my package. Naturally, I was skeptical and felt that this was an utterly inadequate excuse for not providing me with what I had ordered.

Nevertheless, Moroccanoil offered me the option of either a refund or a replacement order, which, whilst it sounded reasonable, was still not what I had expected nor desired at this point. Ultimately, I decided to go for the replacement order, hoping that I wouldn't experience any further delays or frustrations. Thankfully, my replacement order arrived at my doorstep just two days later. While I can't fault the quality of the products, which I've been using for years under the recommendation of my hairdresser, I would strongly advise others to order from an alternative vendor.

It's essential to note that this experience has left me with mixed feelings about the brand. On the one hand, their products are undoubtedly of high-quality and have become a staple in my hair care routine. However, on the other hand, the customer service and delivery experience left much to be desired. It's crucial for brands to understand that customer experience and satisfaction should be at the forefront of their operations, and perhaps Moroccanoil could benefit from reviewing its logistics and customer service practices in this regard. Overall, while I would still recommend their products, I would urge caution when considering purchasing from the Moroccanoil website directly.

As a frequent user of Moroccanoil hair products from moroccanoil.com, I must say that I am disappointed in their customer service. Despite having sent more than five inquiries regarding my accumulated beauty circle points, I received no response whatsoever. For a company that boasts such a fervent allegiance to their customers, this treatment is unacceptable. Needless to say, this has left a sour taste in my mouth and I have resolved to not make any future purchases from them.

Fortunately, my search for an equal quality alternative led me to discover Kevin Murphy hydrate line which has been working out great for me! Not only am I satisfied with the results, but their customer service has been extremely responsive and helpful. Overall, I believe that Moroccanoil should step up their game and listen to their customers' concerns if they want to retain their loyal customer base. In the meantime, there are other brands out there that offer quality products and top-notch customer service that are worth exploring.

When it comes to hair care, there are a plethora of options on the market, but Moroccanoil has definitely made its mark. The Original Moroccan Oil Treatment is, without a doubt, a game changer. As a longtime user, I can attest to the fact that this product has completely transformed my hair routine. Initially introduced to the treatment as a gift from my hairdresser, I quickly became hooked. Now, I refuse to go without it.

One of the key selling points for me is that this oil consistently delivers silky smooth results. It doesn't matter how many times I use it, I can always count on Moroccanoil to deliver the same level of shine and softness. Additionally, I appreciate that only a small amount is necessary. Despite having long and thick hair, a pea-sized dab of the product goes a long way.

Overall, I am incredibly satisfied with the Original Moroccan Oil Treatment from Moroccanoil. It has definitely surpassed my expectations and has become an essential part of my hair care routine. If you're on the fence about investing in this product, I would highly recommend giving it a try - your locks will thank you!

Recently, I decided to try out Moroccanoil products after hearing all the rave reviews about it. I went on their website, moroccanoil.com, on 30th December 2020 and ordered several products. However, to my dismay, the order remained in "processing" status for a long time, causing me some concern.

After waiting for a few days with no updates on my order, I decided to fill out an escalation form in a bid to gain some clarity. To my great disappointment, the reply I received was generic, with no specifics and a lack of apology. The reply simply stated that the company was closed for the holidays. I found this to be unprofessional and discourteous, to say the least.

It left me wondering, how can such a well-reputed salon brand like Moroccanoil have such substandard customer service? If they offer their products via their website, they should make sure to maintain the same level of excellent customer service as expected from their brand reputation. I regret that my first experience with Moroccanoil was such a disappointing one, and it has left me disheartened to say the least.

In conclusion, I would not recommend Moroccanoil, as their poor customer service experience has left me questioning the quality of their products as a whole. I believe that high-end salon products should have exceptional customer service, and Moroccanoil failed to achieve that. Therefore, I would never consider ordering from them again.

Moroccanoil is truly a godsend for those of us with unruly hair! As someone with dry, thick, curly hair, I have always struggled to find products that will help me tame frizz and keep my hair looking healthy. That is, until I discovered Moroccanoil. I have tried several of their products now, and I can honestly say that I have not been disappointed with a single one.

One of the things I love about Moroccanoil is how well they cater to their customers. Their website is incredibly user-friendly, making it easy to browse and shop their full range of products. Additionally, they have a loyalty program that allows you to earn points towards future purchases - a great way to save money on your favorite products! And if that wasn't enough, they also offer free shipping on all purchases, which is a fantastic perk for those of us who love to stock up on our favorite hair-care products.

But let's get down to the real reason why Moroccanoil is so great - the products themselves. Whether you are looking for a shampoo and conditioner combo, a leave-in treatment, or a styling product, Moroccanoil has you covered. My personal favorites are their Moisture Repair Shampoo and Conditioner, which work wonders on my dry locks, as well as their Treatment Oil, which helps to smooth and soften my hair without weighing it down.

Overall, I would highly recommend Moroccanoil to anyone looking for high-quality hair-care products that really deliver results. Not only do their products work wonders on even the most difficult hair types, but their commitment to customer satisfaction is second to none. It's no wonder that Moroccanoil has become such a beloved brand among beauty enthusiasts around the world.

Firstly, let me begin by expressing my disappointment with Moroccanoil's customer service after placing an order on their website on 11/23/21. It has now been 27 days and counting, and I am yet to receive my order. Despite receiving a tracking number three days after placing the order, the products are yet to be shipped.

To make things worse, I have reached out to Moroccanoil via email three times, yet I have not received any response. My attempts to reach out via phone also proved futile, as all I got was an automated recording without any provisions to leave a message. What is more, my credit card has already been charged for the order, making this situation all the more frustrating.

As someone who has been using Moroccanoil products for years, I am sad to say that this experience has left a sour taste in my mouth. I have previously obtained these products from Sephora and my salon, and I thought that ordering directly from Moroccanoil's website would be a seamless process. Unfortunately, that hasn't been the case.

Despite this unpleasant situation, I must acknowledge that their products are of superior quality. However, the lack of customer service and delay in fulfilling orders has left me feeling hesitant to make any future purchases from them. To resolve this matter, I am considering reporting this issue to the Better Business Bureau.

In hindsight, my decision to order directly from the Moroccanoil website was a bad move. However, I am hopeful that they will take appropriate corrective action to improve their customer service and overall customer experience.

I had a really disappointing experience with Moroccanoil. I placed an order on their website over a week ago and still haven't received my items. It's tough to get in touch with their customer service team as they don't answer the phone and don't have voicemail set up. I've also not received any helpful responses via email, only two brief and misspelled sentences saying they'll email me when my order ships. I understand there can be some unforeseen delays, but I've now had two consecutive orders with issues, and I'm starting to feel like they're not a reliable company to order from.

What's really frustrating is that Moroccanoil charged my credit card as soon as I placed the order, even though my items still haven't shipped. I believe this should not have happened - payment should only be taken once the order is ready to go. As a result, I'm feeling ripped off and taken advantage of - it's not a good experience for a loyal customer who's placed a "make up" order.

I've used Moroccanoil products before and they're good, but they're not good enough to make up for this kind of terrible service. It's just not worth the hassle and frustration. I plan on reporting this as a fraudulent order once the holidays and weekend have passed. Hopefully, other customers can learn from my experience and think twice before ordering from Moroccanoil.

When my hairdresser gave me a sample of Moroccanoil Curl Shampoo and Moroccanoil Curl Conditioner, I was excited to see how it would work for me. Being someone who is meticulous about my hair, I was initially hesitant but curious at the same time. As I began washing my hair, I started experiencing a tingling sensation, followed by a similar feeling when applying the conditioner. Initially, I did not pay much attention to these sensations, thinking they might just be a result of the product's formula.

However, once I washed out the conditioner and blow-dried my hair, I noticed that my scalp was starting to feel damp, and I began feeling restless and turned to breakfast to distract myself. To my dismay, my scalp started itching terribly and I noticed some small sores on my scalp. It soon became apparent that I had developed a rash and was definitely allergic to the shampoo and conditioner.

Despite the reaction, I must admit that I was quite pleased with the shampoo and conditioner's performance. My hair was noticeably shinier and softer, which I really liked. However, I would strongly recommend anyone interested in using the products to try a little patch test on their skin or hair before committing to it fully. This will ensure that you do not suffer from an adverse reaction like I did for a week, which can be quite uncomfortable and itchy. In conclusion, if you do not have sensitive skin, the Moroccanoil Curl Shampoo and Moroccanoil Curl Conditioner might be just what you need to achieve smooth, shiny curls.

. This luxurious hair care brand has taken the beauty industry by storm with its nourishing, restorative and hydrating formulas that leave hair looking and feeling silky smooth, healthy and radiant. After using Moroccanoil products for just a few weeks, I cannot imagine ever going back to my old hair care regimen. The difference is truly remarkable!

One of the things I love most about Moroccanoil is that its products are made with natural ingredients, such as argan oil, that have been used for centuries by Moroccan women to improve the health and appearance of their hair. This means that while Moroccanoil is effective in treating a variety of hair types and concerns, it is gentle and non-damaging, making it an ideal choice for people who are committed to maintaining their hair's natural beauty.

Another great thing about Moroccanoil is that it has an extensive range of products that cater to different hair types and concerns. Whether your hair is dry, damaged, frizzy or color-treated, there is a Moroccanoil product that can help. Personally, I love the Moroccanoil Treatment that I use as a leave-in conditioner to keep my hair smooth, soft and shiny. I also enjoy the Moroccanoil Dry Shampoo, which is perfect for keeping my hair looking fresh and clean between washes.

Overall, I highly recommend Moroccanoil to anyone who is looking for an effective, gentle and luxurious hair care brand. With its natural ingredients, wide range of products and exceptional results, Moroccanoil is truly a must-have in every bathroom.

I recently had an unfortunate experience with the customer service team of Moroccanoil's website. Despite my adoration for their hair products and hoping for a similar level of satisfaction from their other offerings, I was left disappointed with my purchase of their $50 candle. Unfortunately, I found it to be a total rip off as it failed to emanate any fragrance or enhance the ambiance of my room. While the body butter did work well, I still couldn't shake off the feeling of being overcharged for such a small-sized product, especially considering the cost. For customers who are willing to make investments in quality skincare, hair care, and body care products, it's a good idea for companies like Moroccanoil to ensure top-notch customer service that align well with their pricey offerings.