Globe Telecom
Reviews and Complaints

I had my service upgraded to 15Mbps plan last year, which cost Php. 1, 599.00 per month. It comes with 150GB of data allowance, 1 year unlimited calls to Globe and TM from our landline and 6 months of free Netflix access. The 6 months of free Netflix access got me. That's one of the main reasons why I upgraded in the first place. But time passed by, after sending few requests to their websites, I didn't get any email. I even called couple of times, but still no email to activate my free Netflix. I even brought it up to the representative I just spoke to today, just couple of minutes ago. I thought she was going to help me. But lo and behold, she kept on insinuating that it was my fault for not activating it earlier, when I even told her that I've been waiting for it for ages. She kept on saying that I should've checked my email, especially my spam folder. She didn't even listened. I told her many times that I've checked my junk and spam folders but no activation email could be found. Please do something about my Netflix or I'll ask my whole family to just ditch your service, which sucks big time, to be honest.

The Globe internet connection for the following area has been down for at least 5 days, when will it be fixed. People in the area depend on internet for their business and family connections and Globe do not appear to be doing anything to restore connection. Consumers have paid for the service but are receiving none.

Area affected: Alegria San Isidro, 6409 Northern Samar

I bought two (2) Php150.00 load and one (1) Php50.00. I received a confirmation from GLOBE that P150, P150, and P50 was loaded in my number, [protected]. HOWEVER, when I tried to register under the GOUNLI350, 8080 kept texting me that my balance is not SUFFICIENT. When I checked the balance, only Php150 was reflected in my load balance. PLEASE GIVE ME MY PHP200.00 worth of load. I have suffered enough inconvenience.

We were promised that a technician will have the antenna installed as the contractor stole it. This is causing the slow internet speed due to missing antenna. Poor customer service, unprofessional consultants. Globe home broadband account number [protected]. Tickets are raised but issues not resolved. You have to make a follow up every day as they will advise that tech will install it today, following day, it had been on going for the last week but the slow speee is worse for over a month now.

I went to globe store and successfully paid my bill. I was promised that my internet service will be reconnected within an hour or two. But it it's already 5hours but it' still not connected. I really need my service for work. Please do reconnect it immediately. Or else I will file a formal complaint to that person who promised speed reconnection. Account number: [protected]. I hope this will be escalated further.

Globe Telecom charges its customers if it calls their complaints department. This is so ridiculous that I really am tired of posting so many complaints about the services rendered by this Philippine Telecom company. It is not simply worth the hassle to use its products. My blood pressure shoots up every time I have to deal with them. I gave another ridiculous response blaming them for not calling them to ask them to renew a request to call them yearly for free access to their lines. What a stupid policy!

I am an employee of GLOBE ROCKWELL and my complain is about my UNPAID OVERTIME. I always render 4 hours or more overtime each day as a cashier and i go home 2 AM in the morning just to finish counting the payments and checks for our daily transactions, ofcourse we cannot go home until were done. But the thing is every time i file my overtime our Outlet Manager refused to approved all my OT hours instead will just approved 2 hours for every 4 hours OT per day. If we complain they will just answer " sorry thats how it is, we cannot do anything about it". Come on GLOBE! Do something about it! Why? This is not right! I want justice about this.

Please take action to this.
This agent is very rude not only through this chat but also in phone call. I want her to be terminated! She dont deserve to be on her possition as an agent, she is supposed to be nice no matter how customer react but it seemed that she took the issue personally. I will go also to the store to personally escalate my issue. I wont tolerate the behavior of this agent ive spoke with. I already called customer service and gave me ticket number. [protected]. Hope you'll help me regarding to this issue. They are not in the right track and cant be tolerated. You are suppose to satisfy with our demands and concerns. I will really not let this be forgotten without any action taken. Please review the ticket. I will go to the globe store tomorrow and make sure she will be terminated.

I have much experience and many hours invested in globe. They sell many more subscriptions than they are able to service. The more subscribers the worse the service. They need more towers.in my area it is great in the morning and goes down, down, downhiull as the day progresses into evening when more people are online. It is also terrible on weekewnds and holidays for the same reason.

After 3 months they just told me that my only option was to discontinue service. My reply was for them to disconnect all new subscribers they added after me that are stealing my bandwidth and speed.

Globe does not care and give you nothing but the runaround. No customer service.

I hope the new telecom rips them a new one and drains their bank account. Only then (overnight) will they start to "care".

Our landline is not working since september 5, 2018. I always call globe hotline weekly. I' ve talked to different customer service representatives. We haven't used our phone for 1 month and our internet for 1 week and now they sent me the same charges. Isn't it unfair? There should be a rebates since we have experienced incovenience for 1 month, no landline and no internet how come that there are same charges? I hope that you will lessen our bill since I have talked to a customer representative that it should be deducted in our next billing statement. The service is bad yet you have the guts to ask for the same amount for us to pay.

Your gowatch 2gb free is a scam.whenever i watch youtube the usage goes against the 1gb data i registered with.it only consumes a bit data from the 2gb free.i also loaded thru gcash a gotscombodd90 oct 9 midnight and whenever i check my remaining data it kept on saying im not registered but i can still use the data until now.only that i dont know how much data left bec of this.im thinking of switching to smart.i even called 211 regarding the data allocation and your cx service sucks.you're incompetent!

I started to refill my load last hour and use GOTSCOMBO90 and a mix with the 2 SURF1D for downloading, I isolated all my network usage and it was exactly 1.5gb cost on the SURF1D, and no value decreased on the GO Sakto Promo, I am very dissapointed that it resets all the subscription, INCLUDING THE 2GB FOR VIDEOS AND GAMES, which i don't usually use, I was astonished when i found out my internet stopped. I wish this is some sort of Server glitch because it is ridiculous that my 2gb free for videos and games disappeared.

I started the application on 9/23/18 it was from one of the Agent of Globe. I was promised after 2-3 days it will be connected. Verification team called, and the Agent [censored]ed my application they chose the No lock up period 4.5K DP for a fiber ready modem. I chose the 2.5K DP for the Adsl2+ modem because our place does not have fiber. So my application got delayed. I waited a few more days. Set the schedule for 10/05/18 because my work schedule changed. They told me to wait in the afternoon. A technician called, said they are on their way. We waited til 7pm. No one came. The Agent texted me that they can reschedule for tomorrow and we are priority. Advised me to wait from morning. Since im still in the office then i asked my cousin to stay at my place to wait. No one came. I came home in the afternoon. A technician came. Looked around the globe cabinets. Saying they can't do it tonight. Since it is dark. They called me since 2pm saying they are on their way. Nothing was done again! Today, sunday! Still no sign of a technician coming to install the service! This is the worse customer service experience I had in my whole life. 4 technicians called. And no one installed my service!

Went to Abreeza Davao today to pay my outstanding balance. Also told the attendant that i'd like to take my rate plan back to original rate of 1499. She said she cant since I am on contract. Understood that, however, id like to continue services w only 1499 rate not 1799. She said to call 211 instead. Poor service. I have worked in telco and I know downgrades and cancellation are part of incentives/commissions. Please do a better job in explaining your disclosures so your customers wont regret signing up for you.

Dear Sir or Madam,

On September 17, 2018 I contracted with you for Plan 1899. 2 weeks before that, I have been contacting and exchanging calls with ROMY PAGASPAS, your team leader assigned in our area. ROMY PAGASPAS, the team leader, S. VASQUEZ and J. GARAY the installers were the people I spoke to when they are installing my plan at our house. I entered into the contract on the basis of being provided with estimated speeds of 15mbps. I have attached the receipt of the cash advance of P1899 that I paid for. Please see for your reference. I also gave extra to the installers and the team leader for their effort on that day.
They told me that in the first few days of having been installed the plan, I will still receive the speed of 3mbps because it's not yet activated. But from the day they installed my plan until now, I'm only achieving speeds of 6-7mbps.

On September 26, I called your company and spoke to Agent Milkie Martines having her employee number as zetl7239. The reference number is ATW18090000655. The report was escalated and I was told that an open ticket was already processed. A repair technician named as JUVEN TALAN already went to my house and told me that the wiring attached to the post is only for upto 5mbps and not 15mbps which ROMY, VASQUEZ and GARAY told me on the day they installed my plan. Juven said that the installers should know what should be the actual speed of the plan even before they install it to avoid customer complaints just like what I am writing to you now. He also suggested that I should just downgrade my plan to 5mbps since it will still have the speeds of 6-7mbps which what I am having right now. ROMY PAGASGAS told me many times that he will go back to me and refund the P200 because I gave them the cash advance of P1899 for the plan of 15mbps. He also told me that he will take care of the case and on my first bill my plan will only be P1699 having the speed of 5mbps.

I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am going to pay for. ROMY PAGASPAS is not updating me regarding the matter. I want him and the installers to fix what they have done because it really is a hassle to me because I am a mother of two and I work online, so it is essential that I have internet that is functional. I request you again to send someone from your office to check my connection. I expect a quick response as satisfying your customers should be your first priority.

Respectfully yours,
Michelle Kaila Dy-Lingad

I already wrote the complaint and submitted to the bayatal service and they did not reply to my letter and they sending the msg I have to pay 7k . Why I have to pay I got the service for only 3 days . And they took the installations charges of 2k . No reply from them and I am getting we would take legal action against u. What is happening with ur service . If i again get the msg i would complaint to police against u . Plz reply for this msg.

Why internet super slow slow slow and slow?
When internet will back to normal?
Do you know cannot see picture cannot download anything cannot watch cannot play?
Ask help from FB Globe ask me abount my account name and number after answer gone? Day off or ask for what?
We paid for good service not ignore service.
Please help on this and update asap.
We still your customer should understand our point too.
My account number :[protected]
Area KL Tower Legaspi Village Makati.
Thanks.

What is happening to my load, twice happened that after loading HOMESURF15 after a few minutes my load is consumed just having facebook gmail and jango station opened on my PC. It seems your system or somebody is stealing my load from you.
See below text messages specifically on the time the transactions happened and how closed the timing is!

Kindly give me an answer before I escalate this to a higher authority!

Gerardo B. Cruz
SIM card no of the Home Prepaid WIFI : +[protected]

You're now registered to HomeSurf15 (1GB/1 Day) with FREE INTERNET for VIU, LOL, and AOV. For status, text HOMESURF STATUS. To stop, text HOMESURF STOP. For more info, text HOMESURF INFO. Send to 8080.
2018/09/19 16:27:56

Hi! You have already used up all the MBs from your mobile internet promo. Enjoy more of what you love with 1GB surfing! Dial *143# and choose GoSURF50 to get 1GB for surfing, 300MB for 1 freebie and unli allnet texts, valid for 1 day.
2018/09/19 16:32:06

You're now registered to HomeSurf15 (1GB/1 Day) with FREE INTERNET for VIU, LOL, and AOV. For status, text HOMESURF STATUS. To stop, text HOMESURF STOP. For more info, text HOMESURF INFO. Send to 8080.
2018/09/19 16:49:44

Hi! You have already used up all the MBs from your mobile internet promo. Enjoy more of what you love with 1GB surfing! Dial *143# and choose GoSURF50 to get 1GB for surfing, 300MB for 1 freebie and unli allnet texts, valid for 1 day.
2018/09/19 16:54:37

May I ask for assistance because I have no internet connect since last friday my account number is [protected] and account name is Omamalin, Renalyn. My last payment last on August 24 amounting to P1804, at Cebuana pawnshop with electronic validation number BP506120824180002. If you have any questions or clarification contact us at [protected]@gmail.com or cp number [protected].
I hoping for your immediate response in my request because we badly needed the internet connection right now.

Thank you very much.

When we installed Globe line for P1299.00 a month, the sales agaent said, that we can ask for temporary disconnection if we go abroad. Now we are back. The bill is more than P5200.00!
After visiting the Globe Office at Robinsons, the lady called the billing section and asked to review the bill. I never requested for a reconnection. I proofed to them that I monthly requested the disconnection, still they ignored my request. Very unprofessional thieves but succesfull stealing money of poor Pilipinos!