Globe Telecom
Reviews and Complaints

Good day! I have received a legal letter/email asking me to pay $10828.20. It started when I requested to relocate my plan back in Sept. 2020. I called them numerous times and their representatives provided me with incorrect information like, "Ma'am/Sir, Your plan will be relocated... then there's no follow up regarding my request then I called them again, they said that they can't process which is not consistent then more than 15 contacts I made, which via email, twitter, messenger, Fb, calls, no one fix the issue and my bill is continuously growing. I decided to contact you guys NTC to report them and you responded and Globe also responded, they said that they will close my account then a supervisor stated that HE will request to waive the disconnection FEE as HE knows how many times I made contact with my relocation request. Two years later they sent an email asking for PAYMENT which I don't see as my responsibility as I paid all my dues before I requested to relocate my plan and they assured me that they will take care of it. This is beyond customer care experience. Here's my GLOBE reference number for relocation wam276225534. This reference number is already an escalation ticket and the supervisor who made that is the one stated that they will waive my disconnection fee and stop the billing of my account.

the cignal of my wifi is very poor please check [protected].thank you

Just want to let you know Globe how your agents respond to your customers. I have been misinformed and ignored multiple times regarding my simple concern and yet this is how I will be treated by your agents? Hope you can take action regarding this kind of agents.

End of February, I experience an electricity interruption, after which Globe broadband modem would not restart. It only restarted the following day. I have been using it for more than 5 years so I thought I would ask a replacement I am willing to pay for.

First experience with the customer service was that I had to call everyday for a week, and everyday they were telling me I should expect a call from the service team (Las Pinas area). I never got a call, it was infuriating and finally the customer service representative explained they are having issues with their system preventing to issue service orders. Whatever, I stopped bothering.

As a pleasant surprise, i got a message from Globe with a service order number and a schedule 2 weeks down the road. I was surprised my request did not fall between 2 chairs, great.

Then the circus began, everyday I had a schedule, and everyday the schedule was postponed. It becomes borderline harassment when you receive half a dozen messages everyday for no particular purpose. This lasted for 2 weeks, and during those 2 weeks, with, I repeat, a schedule every single day, I only receive 2 calls from the technicians. They never came. They ended up saying they came by, there was a problem with the cabling in my area, job done! This is simply not true. And also this is completely unrelated to a modem replacement.

I called again today, I have a schedule tomorrow afternoon... We'll see.

I have already terminated this account as of December 2021. At the time of termination the Bill is Already #26 (meaning 26 months past the 24 months contract period). The termination was confirmed by "Mark" of the retention department with transaction Ref. No. CCU- [protected]. During said call Mark confirmed that I have no more outstanding obligation with Globe at the time of termination. I repeatedly confirmed it and you can replay the voice conversation. After that I contracted PLDT for my internet service. Since December I have been using PLDT and you can check thhe data usage is zero since that time.

I have been receiving bills even after the termination and this really annoys me. Please stop charging bills and rectify your records.

Please acknowledge this complaint.

HERNANDO BLACER

I've been trying to get in touch with you via FB Messenger, Twitter and even in your globe app. I tried calling you hundred times, but I can't get a consultant who can assist me. You always sent me notification that my issue is resolved and never call me to explain and fix my it.

If this will continue to happen, I'll make sure to post this online and ask help from Raffy Tulfo in Action. This is always happening on all the globe accounts that I have previously. I have two internet services on different address and I always pay on time and sometimes in advanced.

Billing Period:

01/18/2022 - 02/17/2022 = 929.75

02/18/2022 - 03/17/2022 = 1,516.96

Both Bill Due is on March 10, 2022.

How come I got 2 bills in one month with the same bill due? And take note, I was charged in advanced. It is only March 22, 2022. Why do I need to pay the bill for the billing cycle 02/18/2022 - 03/16/2022? This bill was supposed to be due on April 10, 2022. And now, I received another bill of 1,699 and the due is on April 7, 2022. Is it fun making money from your customers and yet you are not helping us?

Your office is very clean but your internet wiring is dirty. Hope you can clean them up, slowly. Simply looking at it gives me stress especially now that we don't have an internet connection and still awaiting your technical team. To add, whenever there's an internet interruption, technicians will immediately say it's a network issue. Char. Is there no other reason available? Network issue but my account is the only one affected?

Fortunately enough, I went outside to submit and retrieve my kid's modules, I saw a repair team from Mirait. (Felt relieved, finally they're gonna fix our line). I greeted them good afternoon and asked if they happen to know (insert technician name here) because he's the one in charged of our scheduled repair. He was confident in answering me that he didn't know the technician I was asking for. He looked and even sounded really familiar though, so I searched on Facebook and yes, confirmed with his mole on the center of his nose. My intuition was right all along. I even asked few of my neighbors if the guy on the FB profile pic was the same guy that was in front of us. He was, without doubt. Why would he lie, then? Please let your technicians wear their IDs so that we'll know if he really is the one assigned to fix our internet. He wasn't even wearing one.

Our scheduled repair today is 1-5 PM but guess what? No one contacted me yet. Had I not went outside to check, I wouldn't have known that there was already repair team outside but that guy still insisted he wasn't the one who's incharge in our scheduled repair. If not him, then who? Why is his name on the app. To make the long story short, they left.

What now? Its past 5PM. Still no update.

NO INTERNET CONNECTION FOR 3 DAYS

I called to cancel my postpaid account in AUGUST 2021 and paid my final bill.

I started receiving 'monthly bills' recently DESPITE my termination.

After numerous calls over the months, I was finally handed over to "Raymart' of the globe termination department and provided a TERMINATION REFERENCE NUMBER 533417072A.

STILL I receive emails fraudulently charging me for this TERMINATED ACCOUNT. This is offensive and unacceptable; I believe it is violative of protections under the Consumer Act. It possibly even constitutes criminal conduct on the part of Globe.

I already explain this many times in your agent. Until now no responses.

We just got our internet connection last Feb 14, 2022 and had an internet within 4 days ONLY! Paid for 1599 for the advanced payment and got no calls from your technicians! It’s already March 5, and no resolution about the issue! What the [censored] globe! Return our money or else I will give you a demand letter!

Work order number: [protected]

Name: Ireen Pamela Flores Bitoon

Account no: [protected]

I applied for a globe home broadband last february 19 and submitted all applications. I was asked to choose my preferred installation date which is feb-23,25, and 28. When I checked the status of my application it's still on "order confirmation" it's already the 28th and our tenant in the condo unit will be moving in today. He needs an internet connection since he's working from home. I tried to call your 211 but it didn't help at all. I tried your fb messenger chat support and it sucks big time! No help at all! No updates! No anything! Just hanging in here waiting for your crappy service!

Reference number [protected]. They just close an ongoing issue which we have been calling multiple times and no resolution was provided. They did not provide adjustment on the bill for an outage caused by the typhoon and placed our account on collection barring and our whole neighborhood's services are still not fixed. They have the guts to roam around for new installation but not to fix existing services and still continue to charge for it. Outage in areas is almost 2 months now. We receive notification a few days later that issue is resolved when there are no actions taken.

I'm a globe fibr internet subscriber since feb 2021 and i've been having intermittent internet connection since then. It usually last 2-3 days. Then starting this year it's gotten worse. No internet connection from january 4th to january 10th 2022; no internet connection again from january 16th to january 19th; then again no internet connection since yesterday january 26th. Still no internet connection today. It's giving me q headache since I work at home and my child also do attend online class. I'm missing a lot coz I don't get paid if I don't work and my son has been missing his classes too. I just need help coz i'm a single parent and if I lose my job because of missing work hours, I don't know what's going to happen to us. Thank you.

Hi Sir/Ma'am,

Please attend my complaint about this unit Nokia 1.4.

Date of Incident: January 20, 2022
Client Number: [protected]/[protected]
Full Description of the Incident:
Handset Nokia 1.4 total blackout after being used for two (2) weeks
Desirable Resolution: Replacement of Unit

For your immediate action. Thank you!

Outage that lasted for more than a week was resolved as per globe's email. If internet is not working still - technician dispatch is then required. Multiple appointments have been set and confirmed but system appears to delete them as there are no dispatch scheduled when globe app is accessed through Check Status of Technician Visit. Multiple communication has been made but still unresolved and no technician is being dispatched to our house.

It has been 5 days and we still don't have internet connection. Our work suffered. It's new year and we can't call our family abroad because we don't have internet connection. Customer service sucks you can't talk to someone just the app and messenger which always say the same thing over and over. This is the second time, the other month when we lost connection for 4 days and no rebate in our bill. I need a new internet provider. I'm leaving Globe

Why does globe not comply to agent's and subscriber's agreement as to the day that technician will come to migrate to fiber? Agent and subscriber will agree to ne Sunday but they come.anyday and anytime like 5pm. Sino bida dito customer.o technician?

Me nagsabi me cashout pero sabi ng isa wala. Di sila na brief?

Me.nagsabi malayo box di puede migrate ngayon ok na daw ANO BA TALAGA

May tumawag sa akin [protected] . asking for additional line sinabi ko hindi kami nag papa additional line . then inulit nya ung tanong nya in a sarcastic way . i just want to clarify what she is talking about but she decided to cut off the line . thats how you treat the customer ?

I was chatting with rep about my internet issue for 3 hours and they asked for my details and then just informed me that my information was mismatched and just ended the chat. There is no option to talk to a live person to request for help or option to file a complaint.
I currently do not have any broadband nor mobile internet connection and I have no other means of getting the assistance I need. I lost one day of revenue due to this issue and most likely I won't be compensated by Globe.

On the 24 Oct 2021 at 1.25pm I received a message saying that I was subsribed to GOCALLIDD99 for 30 days. I immediatly tried to make a call to the UK but found no matter what this call would not go through and I was informed that I had insufficient balance to make this call. At 1.38pm of the same day I then tried to check the status of my GOCALLIDD99 load using *143# and promptly received a message saying that my request could not be proccessed at this time. I've been trying to get the status of this load now for 3 weeks and hav tried and received the same message at least 11 times. Does GOCALLIDD99 actually work, if not then please reinburse my load. [protected].