Go-Parts
Reviews and Complaints

This online store, Go-Parts, is not the best place to do business with. I ordered two parts from them last Tuesday, and I needed them urgently. However, it is now the next Tuesday, and the parts have not been shipped yet. I was very disappointed and frustrated with their service. I emailed them twice last week, but all I received was a survey to take, which was not helpful at all. I needed real assistance, not a survey.

Yesterday, I decided to call them to find out what was going on. I was told that when they took the parts I ordered off the shelf, they were broken, so they had to order new ones. I was surprised that they did not inform me about this earlier. I was left in the dark, wondering what was happening with my order. They promised to ship the parts expeditiously yesterday, but it hasn't been shipped at all. I am very disappointed with their service.

I would rate them 0 out of 5 stars if I could. I would not recommend anyone to waste their time ordering parts from this site. There are other sites out there that offer better service. I hope they improve their service in the future, but for now, I will take my business elsewhere.

I recently made a purchase on Go-Parts.com and I have to say, I was a bit disappointed with the shipping process. I ordered two parts on a Monday evening, and one of them was urgently needed. The price was great, and the website stated that if the item was in stock, it would typically ship out on the same business day. I was hopeful that it would arrive in time for my repair.

However, by Thursday, I had not received any shipping or tracking information. I decided to give them a call, but unfortunately, I had to leave a message. I was hoping for a quick response, but I did not receive a return call. I was getting anxious about the status of my order, so I checked again on Friday. Finally, they shipped the part, but it was too late for me to receive it in time for my repair. This was a huge inconvenience for me, as I needed it repaired by Monday.

Overall, I was disappointed with the shipping process and the lack of communication from the company. I understand that delays can happen, but I would have appreciated a heads up or an update on the status of my order. After this experience, I would rather pay a little more to get my parts quicker.

I recently bought a side mirror for my 2011 Hyundai Sonata from Go-Parts.com and I must say, I was pleasantly surprised by the fair price. The dealer was asking for an arm and a leg for the same part, but Go-Parts.com had it at a much more reasonable price.

I did have some trouble finding directions for the installation, but after scouring through a Hyundai message board, I finally found some helpful tips. Unfortunately, the part was backordered and it took over a week to process. I was starting to get worried, so I decided to email their customer service team to see what was going on. To my surprise, they responded promptly and even offered me a 15% discount for the inconvenience.

When the part finally arrived, I was able to install it myself and save a ton of money on labor costs. I had been driving around with a broken side mirror for 8 months, so it was a relief to finally have it fixed.

Overall, I had a great experience with Go-Parts.com. Their customer service was awesome and they were able to help me out when I needed it most. I will definitely be coming back to them for any future car part needs. Screw those dealers with their ridiculous prices, Go-Parts.com is the way to go!

This company is not worth your time or money. I had the worst experience ordering from Go-Parts. Their website claims that orders are shipped within 24 hours, but that was not the case for me. I waited for days without any confirmation that my order had been shipped. I was starting to get worried that I had been scammed.

After a couple of days, I decided to call their customer service to inquire about my order. They told me that my order had been shipped that day and that they would send me a tracking number. However, I waited for another couple of days, and still, I did not receive any tracking number. I called them again, and they told me that my order had just been shipped out that morning. I was getting frustrated and started to doubt if they were telling me the truth.

I called them four times, and every time I called, they told me that my order had shipped that day. I couldn't believe it! It took almost two weeks before I finally received a shipment tracking number. I was so relieved that my order was finally on its way.

Overall, I would not recommend Go-Parts to anyone. Their customer service is terrible, and their shipping times are not accurate. If you want to avoid the hassle and frustration, I suggest you look for another company to order from.

I had a bit of a mishap with my car and ended up needing a new headlight kit. I was pretty bummed when I went to the Buick dealership and they quoted me a whopping $600.00 to fix it. I mean, come on, who has that kind of money just lying around? Luckily, my daughter is a whiz on the internet and found Go-Parts.com. She ordered the part I needed, plus a windshield washer motor (which wasn't really necessary, but for the price, why not?) and I was amazed at how quickly it arrived.

The packaging was top-notch, too. I was worried about the headlight getting damaged during shipping, but it was packed so well that there was no way anything could have happened to it. I had a friend who was able to install the new headlight for me for only $50.00 and it only took him 20 minutes. I couldn't believe how easy it was!

I'm definitely going to be telling all my friends about Go-Parts.com. I saved a ton of money compared to what the dealership was going to charge me. They wanted $150.00 just to fix the windshield washer motor! What a rip-off! I had no idea that I could save so much money by ordering car parts online.

Thank you, Go-Parts.com, for making this whole process so easy. I'm not exactly a computer whiz, but even I was able to navigate your website with no problem. Keep up the good work!

I ordered a headlight from Go-Parts on September 12th and was told that it would take 2-3 days to process. However, by the 16th, I still hadn't received any tracking information, so I decided to email them to inquire about my order. The response I received was that my order was leaving the warehouse that same afternoon and that I would receive tracking information in 1-2 days. Unfortunately, by the 19th, I still hadn't received any information about my order, so I contacted customer service again. This time, the customer service manager apologized and refunded my shipping, assuring me that my order would be leaving the same afternoon.

However, by the morning of the 21st, I still hadn't received any information about my order. I contacted customer service again, requesting either my refund or the part I had ordered. Without even trying to figure out what the problem was and why my order had not left after 9 days of "processing", I was sent a refund within 20 minutes.

Although Go-Parts has lower advertised prices than other companies and a "high" rating, I would be cautious when ordering anything from them. It seems that their processing and shipping times are not reliable, and their customer service could use some improvement.

I recently bought a bumper for my ride from Go-Parts, and it cost me a pretty penny - around $640, including the $14.95 shipping fee. When the bumper arrived, it was completely bent out of shape, and it came in a small box. But that's not the worst part. The bumper I received was not the one I ordered. I had selected a bumper based on my vehicle's serial number and the picture they had displayed on their website. But what I got was a bumper with edges that were 2-3 times bigger than my original bumper. This meant that it would never fit my vehicle.

When I contacted Go-Parts to request a refund, they told me that I had to ship the item back first, at my own cost. I was shocked to find out that the cost of shipping was a whopping $324.78 at UPS, with standard shipping. Despite the fact that I did not receive what I had ordered, they refused to compensate me for the cost of shipping. They told me that I would only be refunded the original cost of shipping, which was $14.95. This was very disappointing and frustrating.

My advice to anyone looking to buy car parts is to avoid Go-Parts. If they send you the wrong product, you will end up spending a lot of money on shipping, and they won't compensate you for it. Overall, my experience with Go-Parts was very unpleasant, and I would not recommend them to anyone.

I recently made a purchase from Go-Parts for a side light for my Honda Crx. According to their shipping FAQ, I was supposed to receive my order within 5 days. I was excited to schedule the repair with my mechanic, but unfortunately, things did not go as planned.

After waiting for 8 days, I decided to check the online tracking system to see what was going on with my order. To my surprise, I discovered that my order had been cancelled and my money had been refunded. I was shocked and confused as I had not received any notification from the company.

I tried to contact them by phone, but unfortunately, they were not reachable. I was left with no choice but to send them an email to inquire about the situation. To my dismay, they only refunded my money after I sent them an angry email asking why they never shipped my part.

What's worse is that they have still not reached out to me to explain why they cancelled my order and kept my money. This is unacceptable and unprofessional behavior from a company that claims to be legitimate.

It's either they are terribly disorganized or terribly crooked. I cannot say for sure which one it is because they have not responded to my emails or calls. I am disappointed and frustrated with their service, and I would not recommend them to anyone.

I urge potential buyers to stay away from this company as many others have had similar experiences. I wish I had read the reviews before making my purchase.

So, I was browsing the internet for a good car parts website and stumbled upon Go-Parts. Their website looked pretty good and it showed that they were located in Sacramento, California. I thought to myself, "Great! I live in California too, so shipping should be quick!" I placed my order and eagerly waited for my items to arrive.

However, after a week of waiting, I still hadn't received my full order. I contacted their customer service through their website and asked where my other item was located. The agent told me that it was shipping out of California, somewhere in the L.A. area. I was a bit confused because their website still showed that they were located in Sacramento.

Finally, I received an email from FedEx saying that I had a shipment coming to me. I was relieved, but when I checked the contents of the shipment, I found out that the other item I ordered was just barely being shipped the same day I called customer service. I was disappointed and frustrated because I had to wait longer than expected to receive my items.

The only correspondence I received from Go-Parts about this order problem was a short message that said, "Thank you for contacting us at Go-Parts. Unfortunately, we are no longer located in Sacramento. Our main location is now in Marrieta. We apologize for the confusion." I think this is unacceptable because they should have updated their website to reflect their new location and they should have informed me about the delay in shipping.

Overall, I think Go-Parts needs to improve their customer service and update their website to avoid any confusion or disappointment for their customers. I hope they take this feedback seriously and make the necessary changes to provide a better experience for their customers.

So, I gotta say, I made a big ol' mistake when I ordered from Go-Parts. I didn't do my usual research, and boy did I pay for it. I ordered these Tow Hook Covers for my sister's fancy-schmancy 2013 BMW Convertible (328i), and let me tell ya, they were not the right size. Not only that, but they were some shoddy knock-offs from Asia. I mean, come on, I coulda got the same thing on AMAZON for like 12 bucks each! I didn't even bother opening the package, I knew right away they were no good. I double-checked my order to make sure I didn't mess up, and I didn't. So, I had to send them back, and guess what? I had to pay for the shipping! When they got the parts back, they only gave me a credit of $33.00! Can you believe it? They took out a 25% restocking fee, even though they were the ones who sent me the wrong parts in the first place! And on top of that, I had to pay for the return shipping, which was like 9 bucks. So, all in all, I paid 62 bucks for something that was totally useless, and only got 33 bucks back. That's a net loss of 29 bucks! And you know who made out like a bandit? Go-Parts! They made 20 bucks off of me, plus they get to resell those crappy parts to some other poor sap. It's a total scam, I tell ya. They're probably making a killing off of people like me who don't know any better. So, take my advice and don't buy from Go-Parts. There are plenty of other places out there that won't rip you off like these guys did.

I ordered a couple of parts from Go-Parts and was excited to receive them. The first one came in just a few days with all the shipping information I needed. However, the second one never arrived. I was a bit disappointed and called customer service twice over several days, but I was busy with other things and couldn't follow up as much as I wanted to.

After two weeks, the other part finally arrived. I had requested email notifications for the shipping of the second part twice, but it just showed up on my doorstep one day. I was relieved to finally have both parts, but the experience left me feeling a bit frustrated. I think I'll look for another place to purchase parts next time.

Overall, I think Go-Parts has some room for improvement in their customer service and shipping processes. While I appreciate the timely delivery of the first part, the lack of communication and delay in receiving the second part was a bit of a hassle. I hope they can work on these issues and provide a better experience for their customers in the future.

I had a bit of a problem with Go-Parts recently. I sent them a couple of e-mails, but they didn't respond to either of them. When I brought this up with them, they said that their replies may have gone to my spam or another folder. I checked all my folders, but I couldn't find their reply anywhere. I wish they would just admit that they didn't respond to my e-mails.

One thing that I found a bit frustrating about Go-Parts is that they don't have a telephone number for ordering parts. Instead, they have this funky online chat thing that I'm not really a fan of. I'd much rather just pick up the phone and talk to someone.

Overall, I think Go-Parts is an okay company. They have a decent selection of parts, and their prices are pretty reasonable. But I do wish they would be a bit more responsive to e-mails, and I really wish they had a phone number for ordering parts.

I ordered a nail gun and nails from Go-Parts on Tuesday and paid for 2-day delivery. The nails arrived on Friday as expected, but unfortunately, the nail gun didn't arrive until Monday. This caused me some inconvenience as I had a job starting on Saturday, Sunday, and Monday. I had to rent a nail gun for the job, which cost me $180.

I left a message on Friday to inquire about the delay, but I didn't receive a response until Monday. When I finally received a call, I was informed that the nail gun would arrive on Monday. I was disappointed that there was no apology or explanation for the delay. Additionally, I was not offered a refund of the delivery charges or any compensation for the rental fee.

Overall, my experience with Go-Parts was not satisfactory. This was my first and last time using their services. I hope that they can improve their communication and customer service in the future to avoid similar situations.

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I recently ordered a part from Go-Parts and was told that it would be shipped within 24-72 hours. However, it took several calls and emails to finally hear back from them. It was quite frustrating to have to chase them down for information. Eventually, they informed me that they couldn't get the part and would refund me.

I waited for two weeks, but there was no refund. I was starting to get worried and decided to contact them again. Finally, today I received an email from them saying that they had refunded me five weeks ago. I was surprised to hear this, as I had not received any notification of the refund.

To make matters worse, they gave me a phony refund code. I was not impressed with their lack of communication and the fact that they gave me false information.

After this experience, I decided to check their reputation on Google and found that they have many complaints. They are even on the BBB alert list. This is not a good sign and makes me hesitant to use their services again.

Overall, my experience with Go-Parts was not a positive one. Their lack of communication and false information left me feeling frustrated and disappointed. I would not recommend them to others.

I ordered the right part from Go-Parts, but unfortunately they sent me the wrong one. I've been trying to get in touch with them to return the part, but I haven't been able to get a response. It's frustrating because the part cost me $150.00 and I can't use it. I've left several messages, but they haven't returned any of them. It's been almost three weeks now and I still haven't heard anything back. I understand that mistakes happen, but it's important for a business to take responsibility for their mistakes and make things right. It's disappointing that Go-Parts hasn't been able to do that for me. I won't be ordering from them again in the future.

I went to Go-Parts to find a part for my car. Their website says that they have "No Hassle returns," which sounded great to me. But when I tried to return the part I ordered, I found out that it wasn't so easy after all. They charged me a restocking fee and I had to pay for the return shipping. Plus, they wouldn't refund the original shipping cost. It felt like they were punishing me for not needing the part anymore.

I did order the right part, but I ended up not needing it to complete my repair. I don't think that makes me a bad customer, but apparently Go-Parts does. I was disappointed that they didn't make the return process easier for me. It made me feel like they didn't value me as a customer.

In the end, I decided to sell the part on eBay instead of dealing with Go-Parts again. I don't want to risk having to go through the hassle of returning something again. It's a shame, because I thought their website looked professional and they had a good selection of parts. But the return policy left a bad taste in my mouth.

I recently made a purchase from go-parts.com for a condenser cooling fan. After placing my order, I noticed that the site only displayed a message stating that my order was processing, but I did not receive any confirmation. I attempted to contact the company by phone, but unfortunately, I was unable to reach anyone and was directed to voicemail. I left a message, but did not receive a response.

Feeling unsure about whether or not my order had been placed, I decided to order the part from another website. However, to my surprise, I received an email from go-parts.com stating that my order had been shipped. I attempted to contact the company once again, but unfortunately, I was still unable to reach anyone and did not receive a response to my request for a callback.

In an attempt to return the part, I filled out a return form and sent it in, but once again, I did not receive a response. Overall, I was disappointed with my experience with go-parts.com and would not recommend this website to others.

I messed up and ordered the wrong part from Go-Parts. I was pretty bummed out, but I knew I had to do something about it. I reached out to their customer service team and they told me I needed an RMA number to return the part. I was a little confused at first, but they explained it to me and sent me the RMA number via email.

The only catch was that I only had three days to return the part. That seemed like a pretty tight window to me, but I figured I could make it work. I had to make sure the RMA number was on the original box, which was a bit of a pain, but I managed to get it done.

Then I had to email them the routing number and only send it ground. I wasn't thrilled about that, but I figured it was better than nothing. Unfortunately, it ended up costing me $37.37 to ship the part back, which was almost as much as the part itself. That means I'm only going to get $18 back if everything goes smoothly.

Honestly, I'm pretty frustrated with the whole process. It doesn't feel very customer-friendly to me. I understand that they have policies in place to protect themselves, but it feels like they're making it difficult for me to get my money back. I'm going to try to jump through all their hoops and see if I can get my refund, but I'm not feeling very optimistic about it.

I ordered two parts from Go-Parts, but unfortunately only one was delivered on time. I sent an email inquiry about the missing part, but I never received a response. Frustrated, I decided to call their customer service line twice, days apart. Finally, a live human answered and promised to call me back the same day with an update on the status of my order. However, I never received that call.

Since this is a business truck that needs to be operational on Indiana roads, I couldn't wait any longer for the missing headlight part. I had to order it from another supplier. I sent an email to Go-Parts asking them to cancel the headlight part of my order and to credit my card for that part.

I'm still waiting to see if they will issue the credit, but I'm not holding my breath. It's disappointing that Go-Parts didn't follow through on their promises and left me in a difficult situation. I hope they can improve their customer service in the future.

I recently made a purchase from Go-Parts and unfortunately, my experience was not the best. I ordered two parts and was charged for both, including shipping fees. However, only one of the parts was shipped to me. At first, I was willing to give them the benefit of the doubt and thought maybe there was a mistake. But the problem is, I have not been able to get in touch with anyone from the company to resolve the issue.

I have sent multiple emails to their customer service department, but have not received any response. When I tried calling their phone number, it always goes straight to voicemail and the message says that they are currently closed. I even tried their online chat feature, but the representative I spoke with did not seem interested in helping me. They simply told me that both parts were in the order, even though the email I received from them clearly stated that only one part was shipped.

While the prices at Go-Parts are good, the lack of customer service is not worth the hassle. I am now forced to contact my credit card company to dispute the charges and find another provider to order my second part from. It's frustrating to have to go through all of this trouble when it could have been easily resolved if someone from Go-Parts had just responded to my inquiries.

Overall, I would not recommend Go-Parts based on my experience. It's a shame because they do have competitive prices, but the lack of customer service is a major issue. If you're looking for a reliable and responsive provider for your auto parts needs, I suggest looking elsewhere.

Ordered some parts from Go-Parts and they said that my order was supposed to be shipped within 72 hours.
I did not received any shipping notifications so I decided to contact them to find out if everything was ok, but they did not reply and ignored me for over a week! When they finally replied they said that my order was not in stock so they had to cancel it. I asked if all 3 parts were not in stock and they said yes. What a joke.
They said that refund was processed and that was the last thing they ever said to me. Never received my money and up to this day I can't get in touch with anyone from Go-Parts.

People, stay away from the company www.go-parts.com. I ordered car parts from them, but these jerks cancelled my order after 3 days. They haven’t warned me and I have no idea why they did it. All communication stopped after that, so I couldn’t get any money from them. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

I ordered parts from the company www.go-parts.com. I didn’t get the precise info about the order and delivery day. The rep told me that they would provide further info, but it was big lie. I sent them tons of emails and they only promised to provide the day and time, and blah-blah, but nothing was happening. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.