Goglia Nutrition / G-Plans.com
Reviews and Complaints

In December I bought one month of g-plans to try it out. Nowhere was it disclosed that this was an automatic monthly payment. I have no payed almost $200 because they refuse to cancel my account. I have left messages, made phone calls, and they will not return my calls or messages. I don’t know what to do. This is awful. Would not recommend!

I did go through the process of ordering, but was under the impression my charge was $39 and when I saw there were additional charges, I did not complete my purchase. Within minutes I received a confirmation email and found 3 separate charges for a total of $288 on my credit card. I immediately contacted the company to let them know that I did not complete my order and to cancel immediately. They did not cancel. I was unable to stop the pending charge with my credit card, and had to wait to dispute it once it was posted. They are refusing to refund my money. In addition, I received an email to a different email address confirming a shipment of product I don't want. This is very worrisome and concerning. Simply unethical on their part.

I can’t login. I would like to cancel $39. Plan, request a refund.

The product I ordered was $39. When checking out, they do not show you the total. When I received my receipt, it was a charge of $288. Cannit contact the company, they are never on the live chat and have sent many emails with no reply, I'mguessing theyll contact me after 30 day refund guarantee is past the date and use that as an excuse to not refund my money. This is a scam, they never show you a total at check out...intentionally so that it does not show that you are being overcharged. This is a TOTAL scam...beware!

I submitted for cancellation over a week ago, but still got charged for another month. Today I tried to call customer service repeatedly and no one answers, therefore can't confirm account changes, like cancellations.

I started the service on January 23, paid $39. On February 14, I submitted to cancel the membership. Today, February 23, I was charged again.

Via their chat bot and the desktop site, I was routed to a customer service number to call to finalize cancellation. I called repeatedly but no one answers.

I have now emailed twice to their support line to cancel my account.

They are providing no way of cancellation and continually charging my card, although their site promotes easy cancellation.

Will not respond to numerous requests for cancellation of my account. No reply has been received as of this date. I submit this complaint only because of their lack of any response and their continued billing attempts. The credit card they are trying to use no longer exists.

Retired and can no longer afford their product. This is not what I would consider good service levels. I have not been able to find a phone number for customer service.

I have included my cancellation requests, as well as the original sign up for 1 year, as attachments below. The initial year sign up has expired and I am requesting g-plans to cancel my account through the emails shown below.

Dave.

The product I ordered was $39. When checking out, they do not show you the total. When I received my receipt, it was a charge of $288. When contacting the company, they said they will not refund the money, even though it is a charge that was added to my order unbeknownst to me. This is a scam, they never show you a total at check out...intentionally so that it does not show that you are being overcharged. This is a TOTAL scam and I will be reporting it to anyone I can report it to. Shame on this company. Bad practice, bad bad. Shame on you...shame shame shame. Taking the money of people without them knowing it and then not refunding it back. SHAME!

I inquired into this company regarding their $39 plan. I went through the processes and agreed and signed up for the $39 charge. After the purchase I reviewed my bank statement and saw that I had 3 charges from them which I didn't authorize in the amounts of $39, $89, and $151. I have sent them 4 emails and they are refusing to refund the 89 and the 151 stating I signed up for the extra plan which is not true. I was only willing to pay 39 for this type of service. Once I saw the charges I immediately canceled the service and requested a refund. It has taken them over a week to respond to tell me no refund would be issued and now my bank is being told they were authorized so they won't refund the money either. I have reported them to BBB and will continue till they resolve this issue.

On 02/14/2022 when I signed up for the 39.00 plan I never agreed to tbe YEARLY plan. i reviewed the site and nowhere on the site did it say i was subscribimg to a yearly plan. The initisl charge of 151.01 was flagged by my bank and the charged dclined. I immediately emailed tbe company on the 14th of Feb and disputed this. They just emailed me and badicslly ssid I did signed up for the yearly plan. On 021522 the company sent the charge through. on 02/16/2022 I cancelled and emailed them for a third time but they say I cannot get a refund. I am going go dispute the charge with my bank.But I want my money back. Their customer service said i didnt cancel before tbe billing period. i cancelled within 2 days!

Not a legite company

This company is a complete scam! I went through the whole check out process and checked out at the price of $39. When I got my receipt emailed to me, it was for $288! DO NOT give this company your banking information! They will charge you for things that you never agreed to! Also, customer service is a complete joke and completely useless! Will be disputing the charges ASAP!

I've canceled which was so hard to reach a real person. I'm now trying to get my money back as they have a 30 day guarantee.

No one is responding to several emails.

I've filled a report with the California BBB and I feel like it was a bait and switch.

It appeared one fee for 6 months only to find out it was monthly.

I'm very unhappy with their customer care

Lack of responsiveness

Lack of professionalism

Lack of accountability

Very Unhappy Consumer

DO not use them. They will not cancel when you ask them to and will continue to draft from your account without your permission. I called for a refund after the drafted from my account without my permission and have yet to see the money put back into my account. I never used it the first year and now they think I owe them more money.

I bought the monthly nutrition plan for $39, but was charged $288. Customer service states that I chose the annual plan, which I did not. The G plans automated system changed it to the annual plan without showing me my total charge or letting me know that it was changed. The website from my phone was misleading and confusing. The company states that there is a 100% money back guarantee and you can get a full refund within 30 days for any reason. I was told that It is in the fine print that it states you cannot get a refund on the annual plan. This is misleading, dishonest, and fraudulent! I want a complete refund of my money of $288 that was wrongly charged to my account. I will continue to share my experience on every platform available to let the world know of their horrible business model. I have not used the APP or any other services from day one when I was charged for the year. I have emailed customer service several times and get no reply. There have been hundreds of complaints on the BBB and on social media, with many disgruntled customers; all for the same reason, that there money was taken in a misleading way. Interestingly, all negative comments have been removed but they can't remove the angry faces on Facebook. Yes, I should have done my research beforehand. I'm currently looking for an attorney for a class action lawsuit. Who is with me?

On January 25th, I signed up for the $39 per month plan - that is all I wanted. They have designed the website to be exceptionally deceptive and trick you into pressing a button that costs you more and more.

I ended up with a charge for $98 and another for $151 for things I don't even know and cannot receive (products cannot ship to me in Costa Rica!)... I have written several emails with no luck. Now, I am online via Skype trying to reach them by phone... terrible terrible customer service and makes me lose all faith in the program.

So- my complaints are:

1/ Zero response to emails to [protected]@g-plans.com

2/ current wait time on phone over 10 minutes

3/ Deceptive marketing and fraudulent charges that I did not authorize.

Now, I am also concerned as to how to stop the $39 per month subscription.. if this is as difficult as it seems, I would rather cancel the whole thing.

This company needs to be shut down. They've been charging me since 2020 thru paypal without sending any products, which they confirmed.

When I contacted Paypal to get my refund, they've directed me back to Goglia Nutrition, who's refusing to give me my money back even though they confirmed they've never sent me anything!

SHUT THEM DOWN!

I signed up for the $39/ month plan and when I navigated to the cancellation request page it made me goes through a repeated re-confirming process (The customer journey is designed in a way that make it extra difficult to cancel). They always have one highlighted button saying something similar to "No I'd rather keep my account..." in the middle, and a tiny, hard-to-see, grey line of cancellation option underneath (kinda formatted like a typical "terms & conditions" or copyright line on most websites).

After going through that long process I ended up landing on their final page that said I can't actually cancel on my own (lol) and have to make a call to cancel the account. And everyone knows what it's like going through the call-centre-support process.

Being in Australia I had to wait until the next day due to the difference in time zone to make a call. And after long wait and going through automated steps I ended up with the machine saying they were unable to take my call & please leave a message. Kinda expected from a company that express themselves in such a spammy way online.

Much like everyone else on here, I was misled to believe it was a ONE TIME $39 payment. I was willing to pay $40 to see what the hype was about. Then of course once you're on the account it shows $39/month! I don't even like the setup of this app/plan so I immediately wanted to cancel it, but it said I had to call a #. Of which I've probably called upwards of 10-15 times WITH NO ANSWER. It's insane to me how anyone would allow this business to operate the way it does, it HAS to be illegal. The BBB needs to shut this thing down cause G Plans is a totally illegitimate business. Absolutely disgusted by how they've taken advantage of me and so many others.

I purchased the plan as it said $39. However, when I downloaded the iPhone app, after purchasing the program, it said $39/month. I tried to call several times on the phone numbers listed when you try to cancel and no one answers.

First, the $39/month is more than I am willing to pay as I thought it was a one-time purchase where you get a sample meal plan. They do a bait and switch when they then turn the purchase into a monthly subscription with weekly meal plans.

Secondly, they have you fill out a food list yet when you get the meal plan it has a lot of food that I said NO to.

I need to get this canceled and and very dissappointed in the LACK of service this company.

I saw G-Plans advertisement on Facebook indicating $39 fee to sign-up for G-Plans weight loss program. I thought, that's a reasonable weight loss program. Then after completing signup form, a pop up window appears asking if your interested in three different supplements for $29.99. I wasn't interested in taking another supplement or vitamin. However you couldn't go any further in signing up for the G-Plans unless you bought the supplements. Thinking I would have an option to delete the supplements from my cart at payment processing, I clicked the ok button. So immediately after clicking ok, payment options appear without any indication of supplements being in your cart or total amount due. In my mind I'm still thinking I'm only paying for the Plans that I can access via G-Plans app. Never a mention of sending an email that will include an invoice. So at most I'm thinking my credit card will be changed $40, and if I actually did order the supplements at the very most $75.
To the contrary, while reviewing my credit card statement, I was charged $288.00 dollars for this program and I still have no idea what I bought! Phone number on CC statement indicates not a working #. I've emailed twice asking for explanation and an address to return the unopened package G-Plans mailed. I just want a refund of $288.00 back to my original form of payment, and account canceled! I need an address to send back unopened package. I have also filed a dispute with my CC company.

I signed up for this product in error on December 26, 2021 at 3:22pm, I canceled my order on December 26, 2021 at 3:26 pm, and received confirmation from G-Plan office on December 26, 2021 at 6: 34pm. I tried following up several more times with emails and phone calls without response.
I tried getting to the support page on December 26, 2021, but kept getting URL not found. I went to the web site on December 28, 2021 and tried to live chat with someone, I was advised that my concerns would be passed on and I would hear form someone with in 2 hours. After receiving no response I followed up again on December 29, 2021 and they advised I would hear something within 24 hours. When I still did not hear back I called the office on December 31, 2021 and the phone just rang.
When I finally received a response, on January 6, 2022, 11 days later, I was advised that the product was non refundable and referred to terms and conditions. https://g-plans.com/pages/terms/
However, the terms and conditions state: "Product Cancellation Policy: Cancellations can be processed within 6 hours from purchase. Please contact support and order will be cancelled and refunded. We are unable to cancel or stop orders from being processed after 6 hours from purchase."
I emailed them back on January 6, 2022, pointing this out. When I did not get a response back I reach out again January 10, 2022, and received the same response about products being non refundable.
I pointed out no one had addressed my questions about the Product Cancellation policy or my other questions. I was then advised "that part of the terms and conditions were only for subscriptions with any of our products". Which is what I was charged for. In fact every conversation I have with there office they kept referencing subscription and the products I purchased.
I reached out to BBB and my Bank to resolve this