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I bought the monthly nutrition plan for $39, but was charged $288. Customer service states that I chose the annual plan, which I did not. The G plans automated system changed it to the annual plan without showing me my total charge or letting me know that it was changed. The website from my phone was misleading and confusing. The company states that there is a 100% money back guarantee and you can get a full refund within 30 days for any reason. I was told that It is in the fine print that it states you cannot get a refund on the annual plan. This is misleading, dishonest, and fraudulent! I want a complete refund of my money of $288 that was wrongly charged to my account. I will continue to share my experience on every platform available to let the world know of their horrible business model. I have not used the APP or any other services from day one when I was charged for the year. I have emailed customer service several times and get no reply. There have been hundreds of complaints on the BBB and on social media, with many disgruntled customers; all for the same reason, that there money was taken in a misleading way. Interestingly, all negative comments have been removed but they can't remove the angry faces on Facebook. Yes, I should have done my research beforehand. I'm currently looking for an attorney for a class action lawsuit. Who is with me?
Desired outcome: I would like a full refund of $288 and for the company to remove the money back guarantee on their video and website OR stop stealing hard working people's money.
The complaint has been investigated and resolved to the customer's satisfaction.
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The same exact thing happened to me... I need that money back. I haven't even used the app and I don't know if I should cancel the subscription because I'm scared they won't give me my money back if I do that.
I had the same problem. I was claimed to have "upgraded my plan" and subsequently was charged $151 for my upgraded plan. I know for a fact that I only committed to the monthly plan, and agreed to pay the initial $39 fee. Upon contacting customer service, I was pretty much told/given the attitude that I was the one who claimed the plan and must pay; overall a very "It's your problem!" attitude. I never have experienced such a slimy, money scamming, company with awful customer service. I am surprised there aren't any lawsuits against this company for fraud yet, and if there are I want to know!
I'm experiencing the same thing. It's obvious that they intend to defraud people because they make it impossible to contact them. Pure fraud. I have proof showing I advised them in writing via email that I did not agree to the $288 charge before they billed me, yet they stole the money anyway. I'm definitely ready to join a class action suit.
I’m with you! The exact same thing happened to me too!
I also experienced the same situation and attitude. As soon as I’m saw they were charging me 288 I immediately tried to contact the company. Not even a minute passed before I sent them an email indicating this was not what I signed up for. No where did I agree to anything other than the trial. There are so many complaints everywhere on the internet about this company and they are all similar experiences. It is not like I waited even an hour to tell them to cancel. There was nothing on their website outlining they were going to not honor a cancellation. Now they keep sending me emails about how they are going to help. I would gladly join a class action as these people have no ethics or moral compass.
Same here they have very unethical
Practices… bamboozle you into a subscription when you think you’re buying a one time nutrition plan. Also cancelling is made difficuly. They hid the cancel button in small gray sentence instead of a button and then make you call them to cancel but they never answer
Class action lawsuit coming
Yes please. It happende to me too.
Same thing as everyone else. I will join a suit since this company is still purposefully swindling people out of money. I have disputed the charges with my bank, filed a complaint with the better business bureau, left negative reviews everywhere I can find, reported the ads as a scam on instagram, and I also reached out to a class action lawyer. I have cancelled my subscription and haven't used the app outside of logging in to see how to cancel, and anything I get in the mail will be marked "return to sender" and mailed back to them with a tracking number so I have proof I didn't keep it. At this point it is about more than just getting my money back, it's about stopping predatory advertisement. This company needs to be STOPPED!
I’m having the WORST POSSIBLE “customer support” from your company & can’t get anyone on the phone. Can’t cancel my plan. Tried to cancel last year and was told I couldn’t & would still be charged. But they reassured me they would set my account up to cancel after that. But here we are…a year later…and I was charged AGAIN. After sending an email BEFORE this renewal that I didn’t want this plan. AND…going into my “paused” G-Plans app that I haven’t used in the past year to check option to cancel. But you STILL charged me & I’ve been email “customer service” for 2-weeks and they take ZERO responsibility & deny a refund. PLUS… I’ve called your customer support line 10 different times & it puts you on hold & then says no one’s available and to leave a message. And NO one calls me back. WTF?! PLEASE help ASAP! 😩
Gplans is a SCAM. They will lure you into paying for a plan and then charge your credit card without authorization for every little thing. I accidentally bought something when my phone froze and I was trying to get out of the program and they would not credit my account. It was within 24 hrs.
They also offer a food plan to try for $1, but what you don't know is that you are signing up to buy 4 more for $$$$! They post messages that misinform the consumer.
DO NOT BUY OR SIGN UP FOR GPLANS. IT WILL COST YOU AND THEY DON'T REFUND. I HAD TO GO THROUGH MY CREDIT CARD CO.
And did I mention the plan doesn't work? SCAM!
The same thing happened to me. I was charged 39.99 and the charged another 187.00 for God knows what! I tried to cancel through the website. U have sent numerous emails for a refund but have not received any response. The phone number on the website is a scam as well. Class Action lawsuit!
Same situation for me...every single fraudulent thing that has happened to you has happened to me. I am all for filing a class action lawsuit against them & am in the process of retaining an attorney. If any others come across this post who have not been able to resolve the issue, please let me know here & we can start to gather numbers.
If anyone would like to go in on a CLASS ACTION lawsuit with me, please email me- veilandcrownandwig@gmail.com
This company is committing fraud and they are deceptive. They take your money, and give you nothing and when you ask a question, they give you no real answer. They don’t answer their phone. Chat is not only not available 24/7 as they are supposed to be, but the buttons either don’t function or they take you to an email which they close out as soon as you complain.
I’m interested in the class action
J Pirtle
I am in. I have in writing they will send my refund. I’m still waiting.
Same thing. Lured in with false advertisement. Tried to cancel immediately only to get stuck in a loop of chat bots and automatic replies. I disputed through my card, won and they still tried me for a 2nd time. I had to candy my card just to make them stop.