Gold Stars Roof’s earns a 4.5-star rating from 16 reviews, showing that the majority of homeowners are exceptionally satisfied with roofing services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
They did a great job
They did a great job. Thorough, honest and dependable. They cleaned up well and answered any questions we had.
Excellent customer service!
Excellent customer service! We are very happy with the results and will continue to refer clients to Gold Stars Roof.
Very easy to work with and did nice job. I would recommend them to friends and neighbors.
Gold Stars did an awesome job and wouldn't hesitate to use them again. The account rep was very personable and responsive during the whole process. They went above and beyond when my insurance company originally said they'd only cover a partial replacement. Gold Star came out again to gather further evidence and dealt with the insurance company to get them to agree to a complete replacement. The whole process was very easy for me. It's been 8 months since installation and it looks great.
Bait and switch! The salesman comes to the door, tells me we need a new roof, and my insurance will pay for it. He climbs up to look , comes back and says yeah, you need one. This company will take care of it if I just file the claim. When the claim is filed, I sent him all of the underwriter's findings, and asked him "Please call to tell me what this means and discuss next steps He said they will allow the claim, pay some now and pay the rest upon completion, and by the way they withheld some amount for depreciation, but "Don't worry, we're good for it." After a two week silence, I enquire "Please advise next steps.?" only to be told; "Someone from my office is calling you right now to give you a rundown." And in fact 90+ hours later, "the head of [he salesman's] production called to say, that I would have to pay the depreciation that the insurance company withheld. When I ask to salesman to live up o his promise, he says he can't help it, he didn't know the amount withheld and anyway he did a lot of work foe me in filing the claim. (not true)! This company knows all the ins and out of insurance claims and why he lied and lead me on for 10 days is fraudulent, dishonest, and deceitful.
The salesperson's approach and demeanor made me feel extremely comfortable. Their personality was outstanding, and their mannerism was exceptionally impressive. I must say, gentlemen saying 'yes ma'am' is a rarity these days. Thank you for your business; I will definitely recommend your company to my neighbors. Thanks again.
Gold Stars Roofs are just that - gold star quality!
Gold Stars Roofs are just that - gold star quality! I am extremely happy with my new roof. Ray is professional and thorough. I am recommending to all my friends and family!
Amazing service! Highly recommend. Not ever going to anyone else
We had the original roof on our 2003 home and had some recent severe weather in Douglas County. When Luke from âï¸ Gold Stars Roof âï¸ come to our door because they were doing some of our neighbors roof replacements I told him that we had Allstate and they were hard to get roof claims approved because that is what the last 3 contractors who rang my door bell told me... they tried to get me to switch my Homeowners insurance to another company to get my roof repaired, but NOT Luke. He informed me that 2 of my neighbors also had Allstate and he was able to work with them to get a full roof replacement. From that first interaction to the inspector coming to picking out our shingles, processing the claim, scheduling the install date, the NEW beautiful Owens Corning Oakridge Onyx Black Shingles I selected were installed in one day, it was all seamless! Luke was my guy from start to finish but I also had other friendly points of contact with made me comfortable with Gold Stars Roof. Playing that I don't have anymore crazy weather our hear to need any roof services for 30 years but if I do... my first call oilfield be to Luke and âï¸ Gold Star Roof âï¸. Thank you all again so much for the beautiful roof!
Gold Stars Roofs are just that - gold star quality! I am extremely happy with my new roof. Ray is professional and thorough. I am recommending to all my friends and family!
I was looking for a roof company and a friend recommended Gold Stars. No regrets. Ray saw to all my requests and promised to work hard to get me a new roof (I had shingles missing from wind damage) got a new beautiful roof. I'm happy with the job they did. Thanks Ray!
Gold Stars Roof made the roof replacement process easy
Gold Stars Roof made the roof replacement process easy. They were able to help me get my roof covered my insurance company,the roof was done correctly in 1 day and they didn't leave a mess.
Excellent customer service! We are very happy with the results and will continue to refer clients to Gold Stars Roof.
They did a great job. Thorough, honest and dependable. They cleaned up well and answered any questions we had.
My mother recently needed help with her roof. She was unable to handle the situation on her own. I called Gold Stars Roof from out of state and explained the situation to them. I asked them if they could reach out to her and get her through the process. They did so with kindness, patience and professionalism. They truly care about their community and its neighbors.
Luke *** and his Crew were just outstanding professionals. They were very personable and handled every part of the process with up front communication. I am so green to roofing and I really felt their presence and wanting to help me. Thank you! And if your needing a new roof don't look any further. These people are Legit!
I was looking for a roof company and a friend recommended Gold Stars
I was looking for a roof company and a friend recommended Gold Stars. No regrets. Ray saw to all my requests and promised to work hard to get me a new roof (I had shingles missing from wind damage) got a new beautiful roof. I'm happy with the job they did. Thanks Ray!
The crew just replaced my roof
The crew just replaced my roof. Did a great job. Thought it would be a few days...did it in a few hours! Everyone was polite and punctual. Looked like a *** team. When they left couldn't tell anyone was here..except for the new and improved roof...deserves 10 stars
Gold Stars Roof arrived on time, effiectively communicated with me before, during and after the installation, exemplified professionalism, and
Gold Stars Roof arrived on time, effiectively communicated with me before, during and after the installation, exemplified professionalism, and overall, was a wonderful company to work with!I would highly recommend Gold Stars Roof to anyone wanting or needing a roof replacement or repair.
Praise the team and thank the salesman for the comfort provided
Praise the team and thank the salesman for the comfort provided. Their personality was great. Their mannerism was off the chain, I must say guys saying yes ma'am is not heard of anymore. Thanks for your business, I will pass your company to my neighbors. Thanks again.
Gold Stars Roof inspection and installation teams were very professional
Gold Stars Roof inspection and installation teams were very professional. Timely, informative and dedicated to the replacement of the roof. The installation team did a very good job in cleaning the yard after completion. I would recommend this company to anyone requiring a roof replacement. Thanks!
Gold Stars Roof *** performed a total roof replacement for me
Gold Stars Roof *** performed a total roof replacement for me. Communication was great and they provided everything my insurance company needed. No hidden costs or surprises. Both the sales team and the install team were very professional and well informed. No issues with clean up. Great job overall! -
Luke *** and his Crew were just outstanding professionals
Luke *** and his Crew were just outstanding professionals. They were very personable and handled every part of the process with up front communication. I am so green to roofing and I really felt their presence and wanting to help me. Thank you! And if your needing a new roof don't look any further. These people are Legit!
My mother recently needed help with her roof
My mother recently needed help with her roof. She was unable to handle the situation on her own. I called Gold Stars Roof from out of state and explained the situation to them. I asked them if they could reach out to her and get her through the process. They did so with kindness, patience and professionalism. They truly care about their community and its neighbors.
Gold Stars did an awesome job and wouldn't hesitate to use them again
Gold Stars did an awesome job and wouldn't hesitate to use them again. The account rep was very personable and responsive during the whole process. They went above and beyond when my insurance company originally said they'd only cover a partial replacement. Gold Star came out again to gather further evidence and dealt with the insurance company to get them to agree to a complete replacement. The whole process was very easy for me. It's been 8 months since installation and it looks great.
Gold Stars Roof replaced our roof, however not without issues
Gold Stars Roof replaced our roof, however not without issues.
After the new roof was installed, there are shingles that never laid flat, nails exposed, never sealed so possible insect, wind damage and damage could happen anytime the life of this replaced roof.
I've tried to work with them over the last 4 months.
I ended up hiring another roofer to fix the exposed nails out of pocket and says even though these are re-sealed, they have potential to re-expose themselves over time which could cause potential leaks in the future since the roof replacement done by Gold Stars Roof was not installed correctly.
The only thing consistent with Gold Stars Roof are the calls to collect a small balance remaining and the latest call on 4/13 says the balance is much higher than what was agreed upon.
I think they have been compensated more than enough considering the quality of this roof and want them to consider this paid in full or replace this roof with one that is installed correctly.
Thank you
We had the original roof on our 2003 home and had some recent severe weather in Douglas County
We had the original roof on our 2003 home and had some recent severe weather in Douglas County. When Luke from âï¸ Gold Stars Roof âï¸ come to our door because they were doing some of our neighbors roof replacements I told him that we had Allstate and they were hard to get roof claims approved because that is what the last 3 contractors who rang my door bell told me... they tried to get me to switch my Homeowners insurance to another company to get my roof repaired, but NOT Luke. He informed me that 2 of my neighbors also had Allstate and he was able to work with them to get a full roof replacement. From that first interaction to the inspector coming to picking out our shingles, processing the claim, scheduling the install date, the NEW beautiful Owens Corning Oakridge Onyx Black Shingles I selected were installed in one day, it was all seamless! Luke was my guy from start to finish but I also had other friendly points of contact with made me comfortable with Gold Stars Roof. Playing that I don't have anymore crazy weather our hear to need any roof services for 30 years but if I do... my first call oilfield be to Luke and âï¸ Gold Star Roof âï¸. Thank you all again so much for the beautiful roof!
Gold Stars Roof Complaints 1
On 02/19, this guy named **** showed up at my place and claimed he was checking roofs in my neighborhood for storm damage
On 02/19, this guy named *** showed up at my place and claimed he was checking roofs in my neighborhood for storm damage. He mentioned that his company handles stuff with insurance companies. So, he climbed up my roof and when he came back down, he insisted that I surely had storm damage. I reached out to my insurance company and they sent an adjuster. Surprisingly, the adjuster stated that my roof had damage, but it wasn't caused by wind or a storm. I've had three other roofing companies come over, and they all said the same thing. I'm starting to think that this guy actually messed up my roof.
Is Gold Stars Roof Legit?
Gold Stars Roof earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Gold Stars Roof. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Gold Stars Roof has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Goldstarsroof.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Goldstarsroof.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Goldstarsroof.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Gold Stars Roof, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Gold Stars Roof has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Gold Stars Roof
One of the key factors that sets Gold Stars Roof apart from its competitors is their unwavering commitment to quality. They take immense pride in delivering superior roofing solutions that not only meet but exceed industry standards. Their team of skilled and experienced professionals ensures that every project is executed with precision and attention to detail, guaranteeing long-lasting and durable results.
Gold Stars Roof understands that a roof is not just a functional component of a building but also plays a crucial role in enhancing its overall aesthetics. With this in mind, they offer a wide range of roofing options, including various materials, styles, and colors, allowing you to choose the perfect fit for your property. Whether you are looking for a traditional asphalt shingle roof or a more modern metal or tile roof, they have got you covered.
In addition to their exceptional roofing services, Gold Stars Roof also provides comprehensive roof maintenance and repair solutions. They understand that regular maintenance is essential to prolonging the lifespan of your roof and preventing costly repairs down the line. Their team of experts conducts thorough inspections, identifies any issues or potential problems, and offers prompt and effective solutions to ensure the integrity of your roof.
What truly sets Gold Stars Roof apart is their unwavering commitment to customer satisfaction. They prioritize open communication, ensuring that they understand your specific requirements and expectations. Their friendly and knowledgeable staff is always ready to answer any questions or concerns you may have, providing you with peace of mind throughout the entire process.
Furthermore, Gold Stars Roof is fully licensed and insured, giving you the confidence that you are working with a reliable and trustworthy company. They adhere to strict safety standards and regulations, ensuring that every project is completed in a safe and efficient manner.
When you choose Gold Stars Roof, you can rest assured that you are making a wise investment in the long-term protection and beauty of your property. With their exceptional craftsmanship, wide range of roofing options, comprehensive maintenance and repair services, and unwavering commitment to customer satisfaction, they are the go-to choice for all your roofing needs. Contact Gold Stars Roof today and experience the difference for yourself.
Overview of Gold Stars Roof complaint handling
-
Gold Stars Roof Contacts
-
Gold Stars Roof phone numbers+1 (404) 857-0033+1 (404) 857-0033Click up if you have successfully reached Gold Stars Roof by calling +1 (404) 857-0033 phone number 0 0 users reported that they have successfully reached Gold Stars Roof by calling +1 (404) 857-0033 phone number Click down if you have unsuccessfully reached Gold Stars Roof by calling +1 (404) 857-0033 phone number 0 0 users reported that they have UNsuccessfully reached Gold Stars Roof by calling +1 (404) 857-0033 phone number
-
Gold Stars Roof emailsinfo@goldstarsroof.com81%Confidence score: 81%Support
-
Gold Stars Roof address53 Perimeter Center East Ste 210, Atlanta, Georgia, 30346, United States
-
Gold Stars Roof social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Gold Stars Roof contacts
JCB Roofing
1 review
KY-KO Roofing Systems
1 review
Apex Restoration & Roofing
1 review
Wolff Roofing
1 review
The Roofing Company
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Gold Stars Roof *** performed a total roof replacement for me. Communication was great and they provided everything my insurance company needed. No hidden costs or surprises. Both the sales team and the install team were very professional and well informed. No issues with clean up. Great job overall! -
The crew just replaced my roof. Did a great job. Thought it would be a few days...did it in a few hours! Everyone was polite and punctual. Looked like a *** team. When they left couldn't tell anyone was here..except for the new and improved roof...deserves 10 stars
Gold Stars Roof arrived on time, effiectively communicated with me before, during and after the installation, exemplified professionalism, and overall, was a wonderful company to work with!I would highly recommend Gold Stars Roof to anyone wanting or needing a roof replacement or repair.
Gold Stars Roof inspection and installation teams were very professional. Timely, informative and dedicated to the replacement of the roof. The installation team did a very good job in cleaning the yard after completion. I would recommend this company to anyone requiring a roof replacement. Thanks!