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I rented a vehicle from Goldcar at Málaga Airport from August 12 to August 18, 2024. After returning the vehicle, I was incorrectly charged for driving 2,062 km, which is far more than the actual distance driven. I only drove 238 km during the rental period, which is supported by the following details:
Starting mileage: 7,973 km
Ending mileage: 8,211 km
I took photographs of the vehicle’s dashboard upon returning it, clearly showing the correct mileage. I have already provided these photographs to my credit card provider, Halifax, and to EasyCar, the intermediary through which I booked the rental. Both are supporting my chargeback dispute.
The additional charges were applied after I returned the vehicle, without my knowledge or consent. I believe this is an administrative error, as the correct mileage driven does not align with the charge made by Goldcar.
Despite my attempts to resolve this issue directly with Goldcar, I have not received a satisfactory resolution. I am now seeking assistance from Europcar, as the parent company of Goldcar, to review this matter and ensure a fair and prompt resolution.
Please let me know if you require any additional information or documentation, including the photographs I have submitted as evidence.
Claimed loss: I am claiming a refund for the incorrect charge of £799.77, plus £23.59 for the non-sterling transaction fee, applied due to the false claim that I drove 2,062 km. The actual distance driven was 238 km.
Desired outcome: Refund the incorrect charges for excessive mileage, acknowledge the administrative error, and provide written confirmation of the resolution.
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