GoldCar Rental
Reviews and Complaints

GAP Comentario : 1979992 / Bono Agencia: ES514587990 (AVP

We rented a car from the airport at Los Palmas on 27th February 2019. On check out of the car, there was damage to the car which was noted on the check out report prepared by Gold car. It was not pleasant to have to take a car which was damaged, but it was noted on the report so we took the car out.

On returning the car on 6th March, we left the car with the representative in the car park. Within 40 mins we had received an invoice for €550 from Goldcar for the damage which had been noted on the original check out form.

After several weeks of complaining with no response, and a call to their call centre, which was of not help at all as the operative claimed his computer wasn't working so he could not give me any contact details, we finally received an acceptance from GoldCar that they had made a mistake and that a full refund would be paid. This was on the 24th March.

Almost 3 weeks later and after several chasing emails, no funds have been received.

It seems this is a standard practice for this company as there are many similar reports of additional charges. I will not be using the company again and will be spending as much time as available to advice others to do the same until the matter is resolved.

Goldcar malaga airport es
Contrato [protected] client code [protected]
car hire 22/03/2019 - 03/04/2019

Scammed by this company the cost of car 6.71 euro plus fuel for cc class for the economy seat ibiza 1.0 tsi as per my reservation from goldcar with icluded in booking
Unlimited mileage
Car passenger insurance
Partial damage cover with excess (cdw)
Third party liability insurance
Vat, local taxes (21%)
Additional driver

Remember the contract is in spanish so you have to trust the goldcar representative big mistake...
As he ripped me off and fraudulently removed £227 from my credit card without my knowledge, I did queries the amount he said deposit. no mention of excess insurance super cover etc.
He also said bring back vehicle empty fuel tank as I did not have flex fuel he said another lie, once I spoke with goldcar malaga head office.

I have contacted them reference this and the replied waffled
On about private insurance absolutely rubbish.

I have contacted the ecrcs but goldcar not members informed to contact ecc to which I have contacted. I also
Contacted my credit card provider who are also investigating they informed me they have had hundreds of complaints ref: goldcar...
Have also taken this to trip advisor ref: reviews
Also trust pilot more reviews
Also face book more reviews
Now I will take to the uk police and spanish authorities as money was stolen from my account without my permission.

How this illegal continuing practice is still ongoing by the dishonest goldcar representatives at the malaga airport desk, is beyond my understanding and renders one speechless.

Incidentally I have hired many car from malaga airport with other companies without problem they ask you clearly do you require the extra insurance I have always said no and then they add deposit holding charge to your card and I have always returned my vehicles with a full fuel tank as stated.

On February 13/02/2019 I prepaid the rental of a car via the website Holiday Auto and thus make a contract with Goldcar.

On 17/03/2019 I rented a Volkswagen Polo 1.2 TSI 90 cv BMT (registration number 3034KCW) at the Goldcar branch Tenerife South Airport.

Unfortunately when I collected the vehicle I was the victime of a scam.

Indeed according to the contract attached the total cost of the location was supposed to be 98.59€ (= car hire fee of 64.59€ + 34€ of management fees for for the filling of the car tank).

Actually I payed 288.69 euros in total (60.47€ of prepayment + 227.62€ at the Goldcar branch).

The reason lies in me being forced by the Goldcar employee to pay an insurance to be able to take the car. Indeed she refused to take my card for the deposit of the car supposedly because I had a debit card and not a credit card. Actually, in the attached contract, it is written that the use of a mastercard or visa debit card is allowed for the rental of the car.

Solution you wish to achieve.
I wish to be reimbursed of the additional money that I paid but was not supposed to pay according to the contract.

I rented vehicle 3323jyf seat leon 1.2 tsi style 110cv grey on 3/02/19 to 17/02/19 on contract [protected] there was a lot of damage on the vehicle and myself and another goldcar representative went around the vehicle to check off the damage and I signed for this on sign out. When I arrived to return the vehicle - the vehicle was checked and signed for against the damage on sign out as above. (this damage was never updated on sign out)
I had booked a car for another 2 weeks but they had no cars left so I was told to take the same vehicle out again. - vehicle 3323jyf seat leon 1.2 tsi style 110cv grey 17/02/19 to 03/03/19 and given a new contract: [protected] - when I went in to request the car, I was told by sergio to just take the vehicle as it had been sign off on return.
So I did but this was incorrect sergio should have taken the damages into the new contract. So on return the car the second time, I have been given a huge damages charge. I have sent in copies of the proof that I have from the previous contract but this does not seem to matter. I was forced to sign the car back in by some pretty nasty staff and told to go again!
I was told to claim on my insurance? Why should my insurance pay for goldcar's surly incompetence? But also this is fraud surely?
I have attached the photo I took on sign out after returning the car after the first 2 weeks and the photos that the staff took of the same damage from the sheet marked with highlighter on the second proof of damage sheet.

I initially paid £66.79 via Ryanair for the hire of the most basic car available. I then was landed with a bill for£259.11 at the airport, including a £50 charge for handling my Visa card. The total for the rental for the most basic car available for one week was £325.90
The following 2 weeks we hired a car from a local Canarian company, just as good - for a total of 120 euros per week.
Goldcar rentals need investigating - I believe they already have been.

Date 11/03/2019 - 18/03/2019. Contract number [protected].
The Goldcar has charged 300 EUR for missing parcel shelf in VW Golf. The parcel shelf was missing when I was picking up the car. I was not sign any paperwork that there is a damage or missing items. So I was thinking that is OK. After return I was given an e-mail stated that there is a charge for missing item. After make a claim, they refuse to check a CCTV inside a car park to check how the car looked 11/03/2019 at 16.30. There are about 6 - 8 cameras...

My claim number 1990208:
I do not agree with the charge for missing parcel shelf. This item was already missing when I was picking up the car. Please check your cameras inside parking 11/03/2019 at about 16:30. I did not get any check in paperwork to sign with existing damages or missing items.

Respond:
Dear Client
Thank you for your email about the additional charge relating to your recent Goldcar vehicle rental.
The charge covers the cost of replacement to missing rear shelf k which was recorded when the vehicle was checked on its return. This is in line with our Terms & Conditions.
I can confirm therefore that the charge has been applied correctly. I hope this clarifies matters but please do get back in contact if you require further information.
Kind regards,
Alejandro A
—
Please note, there is no Second Name, just Alejandro A.

I rented on Doyouspain.com with the company Goldcar two cars for my stay ( we land at midnight of March 10th and departure at 11 a.m on the March 12th) with my friends in Tenerife with an original price of 26, 16€ per car, paid online. Then we arrived at the airport to collect the cars, we went to the Goldcar and two workers started the paperwork, and that when we realized something was wrong, first the two give us different prices for each car and added this and that for us to pay, so we stopped them and told them why the conditions are different for two exactly same car and what did we paid for online ?! At this point we paid for the first car an extra 210€ plus the fee we paid online, very upset for being scammed because the price, we told them that we just want one car since the workers were very unprofessional, making a lot of mistakes . We preferred to lose the 26, 16€ that we already paid for the second car and went to rent from another company and paid more than half the price of Goldcar but with much much better service. Even after we felt robbed and were treated very poorly by the Goldcar workers, we didn't want to ruin our little stay in Tenerife so we paid and 5 of us used the car that Goldcar rented to us to get to the hotel vincii which was about 10minutes from the airport. The car felt very uncomfortable to drive but since we are no expert in cars, we just thought that was normal since is a car we never drove before and we were sure that a company that rent cars do their job properly and check their car regularly for the customers to drive safely after they ask so much money, right? On the next day we went to the volcano teide as we planned before, we had a very rough car journey and then we were half way from driving down from the mountain, I stared to feel that the car's BRAKES wasn't working ! I was really afraid for our lives and want desperately to stop the car since we were going down from high altitude and we could fell from a cliff if the car won't stop, because we weren't going fast we manage to pull the car and tried to park safely but without the brakes was so hard and dangerous, we went off road a little. Scared and shocked, local people of the little town that saw us came to the rescue and helped us to push the car back to the road. We called the assistance of Goldcar and then the local people also speak to the in Spanish to make the situation very clear to them, the assistant just told us to wait for the Goldcar driver to come and pick the broken car in about half and hour or forty minutes then call them again to collect us and take us to the airport to get another car! We told them that we don't want to ever use another car from them because we don't want to risk our lives another time e want at least a refund ! We waited for more than an hour but no one from Goldcar came, so the local people explained to the Goldcar assistant and they agreeed to give the key to the driver of Goldcar when he shows up. The locals called a taxi for us and we went back since we already waste so much time of our little stay and got such a big scare, but still hoped that the Goldcar company will take responsibility. A few hours later I called the assistance again because they told me nothing about the situation, clearly they were just happy they got the money and don't care about the customers at all ! The assistance told me to call customer service who was not helpful at all and nothing was explained to me or mention an apology or a refund !
When we arrived on the morning of the 12th at Goldcar window and explained the situation and wanted someone to explain us what to do, the worker was so rude and gave a complaint form to fill and treated us like trash or criminals when the goldcar should be arrested for almost killing us ! I filled the complaint form and asked a refund but when I got back in Italy I just received and email from customer service that says that their are top company with high quality service but sometimes this can happen because they have so many cars and customers! I'm beyond disgusted, they didn't gave us our money back nor apologize but just wash their hands off ! This can be accepted ! we paid for nothing, we couldn't use the car or the fuel or the insurance that they made us pay! I want a proper respond and and a concrete solution for what happened to us ! It's our right as a customers !

On Sunday we returned from Mallorca. We had a rental car for 9 days. The price should be about CZK767, 16. About 30 euros. On arrival we were very tired. At Goldcar, the price climbed to 380 euros. Included 120 euro per full tank. We did not understand the items we were supposed to pay, but we paid. Can you explain that to me? It was ordered by my girlfriend, I did not know the details. Otherwise I would not pay. We have been easily robbed.. No more Rencar. Take care.

GoldCar - [protected]
Car - 8265KMM
Client No - 7613162
Client Name - Stephen Colgan

On collection (15/02/2019) I asked for an attendant to check the vehicle with me. They said they where every busy and was there obvious damage larger than 5 cm. There was a mark on the passenger rear door covered up with touch up (this is not in the dispute although I have a picture as it was a possible concern)
On return (18/02/2019) I asked for the vehicle to be checked while I waited they said they where very busy and I should just return the key.

I have since received a report with 4 pictures supposed to show damage.
In picture 1 I can what looks like a water mark (these are so slight I over looked them on collection).
In picture 2 I cannot see any damage yet there is a charge associated (these are so slight I over looked them on collection).
In picture 3 I can see a slight scratch magnified (these are so slight I over looked them on collection) (rub/water mark).
In picture 4 which is the best view you see no damage what so ever.

I dispute all claims for damages to the vehicle 8265KMM under my care.

If such marks exist. These marks (very hard to see) where on the vehicle and are so slight they did not appear on the report nor where they noticeably visible to the eye on my visual inspection, there prior to collection and/or as suggested water marks post cleaning or polishing (grey polish).

I will open a claim the European consumer centre - Ireland and by Credit Card Services to dispute the total amount of €580 (€180 -picture 1, €200 - picture 2, €200 - picture 3) for additional charges to my rental of 8265KMM as in error.
I request that the pictures be taken again and resent shown new date after cleaning and polish believing these will disappear.
Kind Regards
Stephen Colgan

I hired a car on the 4 feb 19 to 8th feb19 from gold cars and i'm very disappointed with the treatment I received.
I had to queue for 1hr 15 mins to register.
When I got home there was an additional charge of £40.75 for milage when it did not state on the customers copy of ;
General terms and conditions for car rental anything about a mileage charge and on the rental booking web site it states mileage free.
This is a deciteful way of extorting more money from customers by not been transparent about charges.

To Whom,

I do not agree with the €60 charge for a general cleaning of the vehicle and expect it will be refunded. After a full week''s rental I hardly think the car was excessively "dirty". Also we were forced to pay a diesel supplement even though we had insisted on a gas vehicle. We would like that refunded also. And finally, the car was given to us with a big dent in the right side passenger door. We would like an additional discount for that also.

Also, since no rep. for interrent/ACE was present at the airport, we were forced by Goldcar to pay € 200 extra for insurance. I don''t know who is responsible -rhodium, interrent/ACE or Goldcar, but we are extremely upset by the rental experience.

Please get back to us ASAP with the refund(s) or we will take legal action and give yet another bad review to all 3 companies unless we know who is responsible for what part of the over-charges and general bad service. We will await your reply (a few days) before proceeding with our complaints and reviews. Sincerely, R. Montano

Car was hired on the 18th January 2019. There was no problem with the car and it was dropped off on the 22nd of January 2019 as agreed on the hire contract.
I knew that there had been no damage to the vehicle as I was very careful and after 48 years of unblemished driving experience I was happy and confident that there had been no damage done.
I also have had more than twenty years of car rental service with Goldcar in Spain and France and have had no real complaints until now.
Being honest and perhaps a little naive I parked the car in a good spot below a spot light in the check-in area. I double-checked the car for any damage which I might have missed but there was nothing to report.
However when I presented the car to the check-in agent he pointed out a superficial scratch on the top of the boot lid and told me that I would be liable for this damage. I immediately assured him that I was not responsible and also that the minor scratch did not damage the paintwork and could be easily removed with a good wash and a rub with a little wax polish. He assured me that it was okay and that everything was sorted so I could go to my flight without any further worry.
However at 18.14 on the 23rd of January I got an e-mail from Goldcar as an AGP Notification to say that I had been charged 200 euros for this alleged damage.I have attached a copy of this charge. It says "Check-in Hatchback door" although the car was not actually a Hatchback but a 5-door saloon and the alleged damage was not even significant or noticeable and typical of everyday wear and tear for a car of this age.
I am stunned, disappointed and shocked that Goldcar would try to obtain charges in such a dishonest and underhand way particularly to a long time and loyal customer.
I await your response to my complaint before I may have to pursue this disgraceful action further.
Please ask your Customer Services personnel at Malaga Airport to investigate this issue immediately.
Kind regards,
William Horner
(Copy of mail and photos to follow)

I rented a car pick up Bologna Airport on 10 September 2018, return 18 September 2018. This booking was through Rentalcars.com and the booking reference is [protected].

The process and rental was trouble free, all payments were made and subsequently I got confirmation that the contract was closed.

However you have just taken an unauthorized payment of 55 euros from my credit card in the past few days.

I would like this money refunded. Can someone contact me to confirm that this will be done.

Paul Adams

When visiting madeira 20-30/12/18, although we arrived 21st december, the only thing that spoilt our visit was the very, very poor service and bad and aggressive treatment we received from this company. Appropriate reviews have been entered on google review and tripadvisor.
But they assured us they had given us a full refund when cancelling the hire car (because they had failed to meet the terms of the contract I had arranged).
But in fact they retained gbp20.14.

I know and understand the "non-return" deposit part of the terms and conditions, but this wasn't a cancellation of the contract (hire) by me, it was goldcar failing to meet the terms of the contract thus "frustrating" its terms.in contract law that is a void contract, and as a consequence I am entitled to a full refund.

I need your help to get this money refunded please.

Philip burbury [protected]@hotmail.com
+[protected]

Inter Rent Car Hire - Booking reference GB449941990 - 8-12 December 2018

Joan Flint
9:48 AM (1 minute ago)
to CarTrawler

I feel I have to inform you of the distress I had at Birmingham Airport at the Goldcar/Inter Rent office. I had paid for the car through Ryanair at an excellent price of 36, 36 for 4 days. However, when I presented my Credit Card for the Excess deposit I was told the amount for deposit was £1400 and my credit card would not approve the payment as the credit limit is 1200. They also would not accept my own Insurance "Insurance4CarHire" and insisted I paid for their insurance. This resulted in me having to use a debit card to pay the additional payment of £199.95 bringing the total to £236.31 for 4 days of hire for a small Citroen DS3. The excess deposit InterRent insisted on seems excessive to the extreme. I have just booked through CarTrawler via Ryanair with Enterprise and only £250 is required as a deposit. I realise I may be at fault for not reading all the paperwork beforehand but I have never been charged such an excess by any other Car Hire company.
Joan M Flint

I rented a car online. Price was 187, 5 EURs however it charged 422 EURs. I was not notified about this price in any of the steps of my reservation. Also after I realized the actual amount charged on my bank account, I had checked it several times. Simulated the car reservation again on the live website but it still showed 187, 5 EURs. What happened was theft! I talked with a person in the branch and showed the situation on website, they told me it should not happen and I should write this to Customer Services with screenshots, claiming my money back. I wrote the issue as they directed me, but never got an answer. I will never book again, I do not recommend it to anybody! booking nr: [protected]

Dear Sir, Madam.
Last may 2018 the 6th I booked a hire car the Ryanair website Goldstar rental company
I supplied my email address [protected]@iolfree.ie and a typo sent [protected]@iolfree.ie with a letter N missing
A €25 deposit was taken from my credit card.
I did not receive a confirmation email and awaited same.
I thought I had booked the car with as i booked the Athens flights with Aerlingus
as the flights were booked through that airline.
About a month later i decided to book a larger car and tried to track my confirmation but I presumed I may have deleted it.
I contacted Avant credit Card who were unable to contact the rental company unless I believed a fraud had taken place.
The name of the hire company was not on my statement. and the transaction could not be identified to a company without me making a complaint of fraud.
As i did not know the name of the company I contacted several rental hubs and direct to hire companies in Athens without success.
I was forced to hire a car with another company and days before i left I was charged the remaining balance by the still unknown company at that time of €92.36.
I contacted eight different companies and hubs but was unable trace my booking.
I dont know how usual or unusual it is to be unable to get the name of the company you pay through your credit card but I feel i exhausted all efforts to trace the company with the intention of upgrading the car not to cancel my booking .
Can you please look at this case for me
Avant card said the mistake in my email was and while they were not able to give me the name of the hire company they said Gold car refused a refund
I would have availed of the rental if I had received my confirmation
If you could look at my application for a refund or to credit me with the amount I would be grateful i asked my credit card company to get the name of your company and it took awhile to get the details back

Booking Reference number /Voucher GR95818400

yours sincerely
James O Byrne

When I went to pick up the hire car from the Gold Car office at Faro airport, the rep was really off with me when I refused the excess cover, as I had already taken excess cover out in the UK. He wouldn't come out with me to check the car and according to the details, there was no damage on the car. I did look around the car and could see nothing untoward then or even at the end of the trip when I dropped it off. However it was 8:30pm, dark and the car was parked at the bottom of the parking lot where there was little light. On my return, the eagle eyed rep who greeted me, immediately found 3 tiny little dents no bigger than half a cm on 3 areas of the car. He was somehow able to see them immediately from distance, despite me being barely able to see them at close range. He then took me to the office and gave his paperwork to an agent who I then proceeded to have an argument with about whether this damage had occurred whilst I had the vehicle. No one in the office would help or come with me back to the car to show them how ridiculously small these imperceptible dents where, and that there would have been no way for me to pick up this damage in the dark, or, for that matter, in daylight. The manager of course wasn't there. I have now found that Gold Car have a reputation for making false damage claims against people when they don't take out an excess policy. I am convinced that your staff at Faro are running a scam where they give a customer a car with minute damage so that they can charge them for supposed damage during the hire. Gold Car has already been fined 2 million Euros for these sorts of dealings and I am fully prepared to make sure the relevant authorities know what is going on at this office, unless I am re-imbursed the money that was taken.

We rented a car from goldcar using the website doyourspain.com. We paid for rental and insurance and had all necessary documents along with a visa electron credit card with sufficient funds on it. When we arrived at goldcar desk at Mallorca airport they refused to give us the car stating that the card is not credit. Although on the card itself its stated its credit and we even called the bank that confirmed that the card is credit. After a long and unpleasant negotiations we ended up with no car and spoiled mood in the beginning of our vacation. Also their staff is very impolite and even rude with customers. The lady at the desk refused to double check the type of the card, she just turned it down without any solid basis for this.

In August I hired a car from GoldCar, Barcelona Airport, through the agents DoYouSpain.
The hire was 'pre-paid', was for a petrol car and was for 'full / full' fuel.
When I collected the car, I was charged €57.21 extra. This was itemised on the invoice given to me as 'airport tax' and 'smart return'. This amounted to €35.21 on the invoice, however, €57.21 was charged to my card.
(the difference was for a 'diesel supplement'. For a petrol car?)

At the pick-up office, on the car park, it was chaos. There was no sign of any staff wearing any GoldCar uniform. Behind the desk, in the office, was a couple of 'local males' who told me they were not GoldCar staff. There was also a small 'local' family hiding behind the counter.
On finding the GoldCar colleague, I asked for them to remove some tapes which were fastened in place, stopping the use of one of the rear seats. This resulted in several 'low-lifes', obviously not staff but pretending to be interested parties, descending on the Seat Ibiza from all angles and part of our luggage being stolen, containing over €800!

I complained to DoYouSpain about this incident and about the standard of GoldCar's staff.
DoYouSpain made their apologies, then sent a copy invoice, pointing out even more charges which had been fraudulently witheld / erased from my original invoice!

The airport police and the local police were alerted to the situation in the car hire carpark, to which I was told there are many criminals hanging around the airport car-hire offices in order to prey on tourists carrying money!

I have been advised to take this up with the European Consumer Centre as GoldCar (or GoldCar staff) are clearly scamming their customers, especially those who are pre-paying through agents.