GoldCar Rental’s earns a 2.3-star rating from 558 reviews, showing that the majority of renters are somewhat dissatisfied with rental experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Car hire lanzarote case number [protected]
I emailed you last week asking you to escalate my complaint to a senior manager within your organisation and wonder if this has been done yet and if any progress has been made My query is a straight forward one I was told by your agent at the airport (Benjamin) I could not take the car using my credit card as security because my rental was for more than...
Read full review of GoldCar RentalRent Car
I have rented a car with Goldcar directly on their website, picking up 9.00am of 28th September at Fiumicino Airport, reservation n.[protected]. Service fully paid by credit card in advance.
I lost the flight, and rescheduled it 12 hours late.
Goldcar was promptly informed (both by telephone and by email) and it was asked to wait and postpone the pick-up time. The reservation is automatically cancelled after the courtesy period (4 hours). Refund not available, and they pretend to charge the full period (including extras, full coverage insurance and baby seats).
No alternative whatsoever
Desired outcome: Please refund or give the car which I've paid for
InterRent Car Rental - Rome, Italy CNF #[protected] - 10/10/2019 - Booking #[protected]
Following our car rental with InterRent in Rome, Italy (an Internet search on InterRent brings up a website [www.InterRent.com accesses GoldCar) - many, many months later - we received some notice through the United Postal Service - in Italian about a "so called" traffic violation of some sort with little to no information substantiating the claim was in...
Read full review of GoldCar RentalExtra charges
I was charged 170€ extra insurance when collecting the car after paying for insurance when booking online
Upon handing the car back I was charged 150€ major cleaning fee for some sand in the car
At the very least I want a full refund of the cleaning fee!
Rental was from Friday 15th September to Friday 22nd September at Malaga Airport. Vehicle was a Vauxhall corsa when I’d booked a VW Polo, very different cars!
Double credit card charge.. No refund!
I hired a car in may 2023 and shortly after my hire I noticed the duplicate amount deducted from my credit card. I've tried the online help portal on Goldcars website on numerous occasions and have had to give up after sometimes 2 hours of a wait for a response. I've also called them and explained my situation and was promised a return correspondence and still have received nothing!
Not good enough!
Desired outcome: Full refund asap at a minimum!
Paid deposit for fuel filled up the car and returned full fuel. No deposit given back on card
Rented a car for two weeks from Gold car 5/8/23. Paid £124 euro on my husbands card for fuel deposit, was advised by the guy at work he rental desk that the car must be returned with a full tank of fuel to receive the deposit back. returned the hire car to the parking space at the airport as advised, dropped the keys into the drop box at the Gold car desk as nobody was at the kiosk on the 19/8/23 fuel tank full on return. Car checked over and a copy that this was done sent via e mail from Gold car. No fuel deposit given back on the credit card.
Desired outcome: £124 euro deposit returned
Overinflated incorrect charges [protected] from 08/22/2023 14:00 to 08/29/2023 06:00
We rented a car with you from Faro Airport from 22 August to 29 August. We received an email with some pictures to say that the car required specialist cleaning and we were being charged €50.00 for the cleaning. The complaint was made about some sand in the footwell of the car and water spilled on the seat of the car. I would like proof that the water...
Read full review of GoldCar RentalFaulty claim of incident
There was no accident and claim is not valid. - When we picked up that car, we walked around car and noticed ALL of those claimed scrathes on paint surface. - We marked them to contract and wanted signature from employee as a proof that they were there when we picked up car, because papers only showed few, there wa A lot! BUT you employees only laughed...
Read full review of GoldCar RentalCar hire in July 2023 - given the completely wrong car which was much smaller
I am extremely disappointed with the car I was given on the 30th July 2023. I have a new born baby where we had plenty of luggage and a pram for our family, and chose a c4 picasso (in the family size category) as that has room for supposedly 4 suitcases, but you'd frustratingly given me a jeep compass where we can only fit in 2 suitcases in the boot! A...
Read full review of GoldCar RentalCar hire
Bought car hire online through Doyouspain and picked a specific car and paid the premuim waiver insurance, all at a total of £160. They sent me to Goldcar at Mallorca airport who then told me I had bascially paid nothing and had no insurance and had to pay a further £350. Doyouspain give you a price online for a car you chose and ask if you want premium insurance to cover everthing, so you book all of this then then when you collect your car at your destination airport it's like that booking never happened and all you have is communication set up. I didn't get the car I wanted and didn't even get the £70 petrol refund they state you do if you take the car back full of petrol which I did.
Desired outcome: Full refund.
Thanks for the comments Mark. I have gotten nowhere by making a complaint and have still not received my fuel deposit back after returning the car with a full tank.
Disgusting companies.
Goldcar is in cahoots with Doyouspain.com and carjet.com. They're running a scam consisting of defrauding consumers. The latest trick is to require international driver licenses for renters from the US and Canada. Being unable to provide an international license, a requirements which is not mentioned in their website, you basically lose your pre-paid rental amount.
Thanks for the comments Mark. I have gotten nowhere by making a complaint and have still not received my fuel deposit back after returning the car with a full tank.
Disgusting companies.
Car hire - over heating car
Contrato- [protected]
While visiting Spain I had the opportunity to spend 24hours in Portugal with my daughters. Although I prefer to take the bus than drive, I decided that as this time with my daughters was very precious so I would hire a car so as to avoid hassle and make this most of the time with them.
I hired a car from Granada airport. Even though when I booked the car, through a third party, I bought full insurance, I still had to pay a deposit of +€1000. Okay… annoying but okay.
I started to drive… and after one hour of normal driving on the motorway, not particularly fast as I was getting used to the roads here. I got a message on the dashboard that “the car is too hot, you have to take a pause”. That was a scary message to receive while on the motorway and a shock too.
If my time with my daughters wasn’t time limited and if I hadn’t booked a very nice and expensive hotel for us to enjoy together, I would have turned around and returned the car. But I had to get there. Luckily, I found a place very soon to turn off the motorway and take a pause.
I tried to call goldcar during this first stop but you were already closed.
Then after half an hour of pause I drove again, this time I drove half an hour and then got the message again. This time there was no safe place to stop, I had to turn off the motorway and park in the middle of nowhere without shade. I looked in the internet to find out how to stop cars from over heating. Here I learned that if you put the windows down and the heater on, it pulls heat away from the engine and stops the car from over heating.
So after a pause in the crazy heat, without shade, I drove with the windows down and the heater on, this enabled me to drive one hour and a half before the message that the car was overheating came again. All of the time I was driving I was anxious and stressed that the notice to pause would come on again.
After another pause I drove more: with the heater on and the windows down - very hot and very uncomfortable and very stressed. I also drove very slowly.
Finally I managed to make it all the way to my destination in this final drive.
The drive to Portugal should have taken four hours - a manageable drive. As it was this drive took six and a half hours because of the pauses and driving slowly so as to avoid getting the overheating message.
Like I said, I had a very short time with my daughters and my 24 precious hours with them was now cut down to 21.5 hours because I arrived two and a half hours late. Not to mention the stress of driving in a hot hot car with the windows down and the heater on - not knowing if or when I’d get the message that I have to stop.
I called gold car the next day. I was on the phone for one hour trying to sort it out. Another hour of precious time with my daughters wasted.
They said I could swap the car at Faro airport. So I had to do that, because there was no way I could return to Granada in that car. But again, it took me two hours of time with my daughters to swap the car - to drive it to the airport and then all the faffing about and explaining.
The new car was normal and functioned like a regular car. I drove all the way from faro to Granada without getting any overheating messages and all was smooth - I had the ac on and the windows closed.
Two weeks ago I dropped the car back in Granada and was told I can’t have my deposit back until the car is checked by the garage.
I am furious. I hired car to save on hassle and maximise my time with my daughters. My experience of hiring a car from you is that it has been a massive hassle, stressful and I feel I have lost a lot of time in calling and changing cars and having to drive slowly and having to pause. I guess hiring this car has cost me about six or seven hours of time.
And now I have been told I can’t have my deposit back until the car is checked.
From my perspective your company has cost me time and energy and a lot of stress. In the keeping of my deposit any longer, i feel I’m being penalised - asked to pay - for your company’s bad car and service.
I would like a refund - at least - for the hire of the car. I feel my case warrants compensation too. And I want the remainder of my deposit returning immediately. Everyone I’ve spoken to at gold car has been nice enough but everyone says “it’s not my fault” it’s just like this. But who makes the system and who is responsible? Your organisation is responsible for hiring cars that function and for offering a customer service. I don’t feel like I’ve been offered either to a very high standard.
I'm not blaming anyone personally in your organisation but I feel your organisation needs to take responsibility for this and sort it out- and put things right.
Desired outcome: refund for hire hire, compensation and deposit returned in full
Car hire from Girona Airport
Rental car had a tyre blow-out on the first of eight days. Had paid for full (super relax cover) insurance, so assumed there would be no problems. Car towed from motorway and we were left with no car for six days while they tried to have it fixed. At first I was told I would be taken by taxi back to Girona airport. Then told it was too far, so I would be taken by taxi to Toulouse bus station, then by bus to Girona airport. Finally told that contractually they only had to take me to Toulouse airport (nearest office - but because I'm only 20yo I could not hire a car in France and they knew this). Told that if I returned to Girona airport myself (11 hour round trip) I would get a replacement car. After four days, when I realised the car was not going to be repaired in time, so finally decided to return to Girona there was a 'system failure' and they had no car for me. Had to hire a car from Firefly instead. The day before our return flight from Girona, was told car was ready to be picked up. Explained that we could no longer pick the car up - and they charged me for re-fuelling the car! On return to UK complained and was offered a 20% discount for future hire. Appalling customer service throughout. Totally RUINED our holiday. Cost a fortune in travel expenses. Our costs were: Travel expenses €213.60 (fuel and road tolls to and from Girona Airport) + Return of re-fuelling charge €106 + Refund of unused car hire (7 out of 8 days) €491.08, giving a total of : €810.68 (this doesn't include all the other associated costs of not having a car on holiday). Would give no stars if it were possible. DO NOT HIRE FROM GOLDCAR.
Desired outcome: Please refund
Have been going to Spain for the last 25 years or so and this year was totally different. There is definitely an anti-tourist sentiment there especially directly at people from the UK and the US. Everybody had an attitude and everyone was trying to rip you off be it car rental companies, hotels or restaurants. They even send you a driving violation in the mail for some bogus infractions. Spain is a beautiful country but it is becoming very hard to go there on vacation if you're not welcomed. For car rental I would recommend your typical international companies like Hertz, Avis or Budget and avoid the local companies, like Goldcar, Wiber or OK Mobility. I also recommend checking your credit card statement after you go home as they often fail to refund the deposits and charge you additional amounts you had not agreed to. It is a shame what is happening to what used to be a beautiful destination in Europe.
Unauthorized credit card charge
Rental agreement Goldcar at PMI airport June 23-26.
Car handed over unaccompanied in the night - car had 8 registered damages already.
When returning the car, Goldcar claimed another damage.
We felt pressed to sign the return document as we were about to miss our plane.
We received a damage claim of EUR 222,76 right after and the note we would have been involved in an accident with the request to fill out an accident report. We reacted to this by email rejected the payment request.
Goldcar booked EUR 314,88 from our credit card on July 6 without providing any invoice / declaration about it.
We have send 4 reminders without receiving any reply.
We are under the impression of a fraudulent transaction and a fictitious damage claim.
Desired outcome: Refund of EUR 314,88
Goldcar insurance
Fraudulently over sold Goldcar insurance cover at the terminal desk even though we clearly showed we had purchased Zurich Full Protection cover on top of the normal third party offered. Informed by Goldcar representative that the extra cover purchased was not recognised by Goldcar and we would not receive cover if the vehicle was damaged by a third party where no third party details were obtained. Despite showing that Zurich covered this, The representative was adamant that we would not be covered. We felt overwhelmed and compelled to purchase.
Desired outcome: A refund of the monies fraudulently taken from us 5 witnesses -2 covers to be refunded
Key n go
On the 30th of may I had a key n go booking to be picked up at
Toulouse airport. The reason I did a key and go was so I didnt have lots of forms to fill in. When I arrived even though the sign said they were open untill 10 oclock there was noone there. The key and go machine was inside a locked portacabin. After nearly an hour of walking about I decided to book into a hotel at the airport so I could pick up the keys the next morning. When I returned the next morning they refused to give me the car (which was still sitting there) because I had not collected it in time. So I then had to make my own way by public transport some 80 plus miles away. He gave me a form with the reference [protected] and told me I could apply for a refund.
So here I am, after faffing around on various goldcar sites without any direction.
Please can you sort this for me as I did nothing wrong and infact if the workers had of been where they were supposed to be for the correct time then this would never have happened. My name is mr lee curtis
Mobile number [protected] and my email address is [protected]@gmail.com
Desired outcome: refund
Car rental
After dropping off a Rental Car from GoldCar
- GoldCar have added three false damage reports. We did not damage the car.
- GoldCar are stating we were in an accident. We were not.
They have not supplied any evidence for the damage or the accident details. i.e. no information about where, when and who this accident was with. No police report.
The company sent a threaterning letter stating we have to fill in an accident report. But there was no accident so we can't meet their demand to fill it in within 48hours.
Desired outcome: GoldCar need to drop both the ficticious damage report.GoldCar need to drop the false claim of an accident.GoldCar need to appologise for all of my time wasted.
After Drop off
- GoldCar added three ficticious damages.
- GoldCar have made claims we were involved in an accident during the rental period.
These are false claims. Fraudulant Claims in fact.
Dear Customer,
Our insurance company notified us that the vehicle registration 9206MBY, has been involved in a traffic accident occurred during the duration of your rental with Goldcar, contract number [protected].
That is why, we require you to within maximum 48 hours from receipt of this notice, send us completed and signed the ACCIDENT REPORT attached and any other documents relating to the accident ( party friendly -DAA - crowded. etc ... ).
Please note that this obligation of the contract you signed with Goldcar is independent to the type of additional coverage contracted ( Relax , Super Relax ... ), potentially leading to the cancellation of non-compliance thereof with all the inherent consequences are described in this the contract.
You can send it by fax to +[protected] or email it to: claims@goldcar.com as soon as possible, or by regular mail to the Main Office located at Carretera Valencia, N -332, km 115, 03550, San Juan de Alicante ( Alicante- Spain ), indicating vehicle registration involved.
Waiting for your feedback.
Yours sincerely,
Goldcar Claims Department
Money stolen twice!!!
I had a rental from the 18th April to 26th April 2023 at Alicante airport. At the Goldcar desk I was greeted by a very rude goldcar representative who purposely told me I wasn't able to use my debit card. I asked him why and he insisted that I needed a credit card. I then told him you don't and he persisted in a raised voice saying I do.I asked him if the...
Read full review of GoldCar RentalI would like Goldcar to pay for the hire of both my cars and compensation for all the inconvenience.
Dear Sirs
My Ref:DYS-[protected]
I am making a complaint regarding the way Goldcar treated my case.
From 06/05/2023 to 17/05/2023 I booked a car for 11 days and prepaid for the car and the Money was taken out of my Bank account.
On the day I was travelling to Stanstead air port in Essex England, due to road works I missed my Flight, the Flight number was FR8026 to Murcia Corvera Airport. Spain
I then immediately phoned my son and asked him to phone Gold car staff at Murcia airport to tell then what had happened and that I am coming on a later flight that same day.
The person did not give his name to my son and kept saying I can not help you you must rebook a new car the car prices are very high.
Even I had leased the car for 11 days and all was paid for.
I then have to hire a new car from another car company with more money.
Due to late landing in Murcia airport almost all restaurants and
Hotels were closed I have to spend the night in the car in a car park.
I want Gold car to pay all my expenses for my 2nd car booking
Please please if you like more evidence from me I will send it to you.
I receive a message from some one his exact words for you
"Gonzalo (DYS - DoYouSpain)
22 May 2023, 16:26 CEST
Good afternoon
Thank you for your email
According to the Ts&Cs it states that
Please note that the supplier for this booking allows up to 6 hours of courtesy from the time on your rental voucher. If you do not collect your car before this time, your booking will be cancelled by the supplier.
Unfortunately in this situation we are unable to generate the requested refund.
Regards
Gonzalo
DoYouSpain.com"
I do not understand this reasoning, as I prepaid for the car for 11 days, and advised the car company that I would be landing later that same day.
Damages after I returned the car
I rented a car in Barcelona airport from March 6 to March 21 with Goldcar.
The issue is that I returned a car before their office opened and used the key box available for customers for out-of-office returns. I took pictures of the car and left, knowing the car was in perfect condition. The car was parked, next to their booth, in a safe place, away from the main parking lot in a spot reserved for returns. After a few hours, I received an email about damages on the front bumper that were not present when I dropped the car off. I suspect these were either caused after I returned the car or manufactured, as I have proof I did not cause the damages.
What are my options?
Desired outcome: I wish to be released from responsibility for the damages I did not cause.
Hi, we have the same issue. We dropped the car off at Bordeaux Airport 0t 06:09, I took pictures of the car from every angle. One hour later whilst in the airport departures lounge I received an email and two pictures of damage to the car. The pictures were poor to say the least and I could not see where the damage was. I sent my evidence to Goldcar customer services, incompetent to say the least. First of all they said there was no damage to the hire vehicle when we collected it, true, I never said there was. I then asked if they had CCTV footage between 06:09 and the time I received the email, no response. They then said there was no date and time on my pictures. Here we go again, I resent the seven pictures and thumbnail pictures of the same showing the date and time they were taken. They have since debited my credit card account for the damage. It seems as though the only way to beat them it ensure you return the car when the agent is there.
Booking [protected] for pick up a car from bergamo airport on 6th may 2023 at 21.00
Dear Sirs/Madam,
I did the booking [protected] for pick up a car from Bergamo airport on 6th May 2023 at 21.00 , but Mr. Butturini who is the driver, arrived at your stand at the airport and it was closed. It said 20.00 closed, why in the website offer later time pick up time?
Next day he rent from you a car , you charged him 410.90 Euros, invoice issued IT020AP230040552 and paid . Totally crazy price when through your website same car cot less than 200 Euros! Why is this policy?
PLEASE REFUND ME THE COST OF THE BOOKING 2349662 IN MY CREDIT CARD THAT YOU HAVE CHARGED AMOUNTED 175.96 EUROS also explain me the price difference?
Waiting your positive reaction.
CHARILAOS SIOURAS
Desired outcome: return the 175 euros and retgurn half of the 400 paid
GoldCar Rental Reviews 0
About GoldCar Rental
Here is a guide on how to file a complaint against GoldCar Rental on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with GoldCar Rental in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with GoldCar Rental. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against GoldCar Rental on ComplaintsBoard.com.
Overview of GoldCar Rental complaint handling
-
GoldCar Rental Contacts
-
GoldCar Rental phone numbers+34 965 943 186+34 965 943 186Click up if you have successfully reached GoldCar Rental by calling +34 965 943 186 phone number 19 19 users reported that they have successfully reached GoldCar Rental by calling +34 965 943 186 phone number Click down if you have unsuccessfully reached GoldCar Rental by calling +34 965 943 186 phone number 8 8 users reported that they have UNsuccessfully reached GoldCar Rental by calling +34 965 943 186 phone number41%Confidence scoreSpain+390 645 209 634+390 645 209 634Click up if you have successfully reached GoldCar Rental by calling +390 645 209 634 phone number 5 5 users reported that they have successfully reached GoldCar Rental by calling +390 645 209 634 phone number Click down if you have unsuccessfully reached GoldCar Rental by calling +390 645 209 634 phone number 8 8 users reported that they have UNsuccessfully reached GoldCar Rental by calling +390 645 209 634 phone numberItaly+90 212 900 8905+90 212 900 8905Click up if you have successfully reached GoldCar Rental by calling +90 212 900 8905 phone number 0 0 users reported that they have successfully reached GoldCar Rental by calling +90 212 900 8905 phone number Click down if you have unsuccessfully reached GoldCar Rental by calling +90 212 900 8905 phone number 0 0 users reported that they have UNsuccessfully reached GoldCar Rental by calling +90 212 900 8905 phone numberTurkey
-
GoldCar Rental emailsgoldcarweb@goldcar.com100%Confidence score: 100%Supportinfo@goldcar.es99%Confidence score: 99%supportescalationheadcs@goldcar.com
-
GoldCar Rental addressCarretera Madrid, Km. 531.7, Sevilla, 41007, Spain
-
GoldCar Rental social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 11, 2024
Most discussed complaints
Return of cash paid for petrol, prior to car being taken which was full of petrol on it, s returnRecent comments about GoldCar Rental company
Rip offOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.