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We rented a car with you from Faro Airport from 22 August to 29 August.
We received an email with some pictures to say that the car required specialist cleaning and we were being charged €50.00 for the cleaning.
The complaint was made about some sand in the footwell of the car and water spilled on the seat of the car. I would like proof that the water spillage wasn't there when the car was collected.
I also would like to see where it says you have to clean any slight sand contents in the footwell. We rented a car in Portugal, surely you would expect the occupants of the car to visit the beach?
Also, you have given us an over inflated cost of Full Full Penalty of €50.00 when we did fill the car backup and a further 12.00 for more fuel.
My husband went to the petrol station and has a receipt for €64.00 and the car wouldn't allow him to put any more petrol in. We believe the tank was full and there is a problem with the fuel gage.
The reason he thinks that is because it wasn't full when we collected the car either. I would like a picture of the car which confirms the full fuel tank. The registration is AF24 XG.
How can he put in £64.00 in the Galp Petrol Station and then the car not be full when the galp petrol station is literally minutes from the airport.
Desired outcome: I would like a full refund of the €100.00 and pictures of the full fuel tank and the seats with no water marks.
